Bought my first ever ebike through Wheelbase using the Green Commute Initiative cycle to work scheme. The whole process was smooth and straightforward, they were helpful, responsive and made the GCI p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery... Se mer
They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and... Se mer
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... Se mer
Företagsinformation
Om Wheelbase
Skrivet av företaget
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktuppgifter
Mill Yard, LA8 9LR, Staveley, Storbritannien
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 30 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer care (Arawn)
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged. There was a small issue with the new bike (manufacturer fault) which was resolved promptly. The best experience I had in many years.
Thank you so much!
25 september 2025
Omdöme utan inbjudan
Great price
Great price, excellent service, I'm very pleased with bike and it was delivered on time.
22 september 2025
Good communication
Good communication, quick and easy purchase transaction. Love my new bike ❤️
19 september 2025
Great experience!!!
19 september 2025
The guy on the phone couldn’t have been…
The guy on the phone couldn’t have been more helpful. The delivery was on time and the bike was well packaged and easy to put together.
17 september 2025
Ordered an Evoc bike bag mid afternoon…
Ordered an Evoc bike bag mid afternoon and George and Arran ensured it was dispatched same day to meet my deadline and dig me out of a big hole
Thank you
17 september 2025
Omdöme utan inbjudan
Recently purchased another bike from…
Recently purchased another bike from these guys and had a great experience overall, excellent communication and helpful when I rang about an issue with purchasing from the site.
Bike arrived when they said and packaged well.
5 september 2025
Omdöme utan inbjudan
Great communication from start to…
Great communication from start to finish regarding delivery. Bike was packaged well and the rest of the set up was easy to follow with the link in the email.
Very happy customer 🙂
10 september 2025
Bike is amazing
Bike is amazing, built and delivered exactly when they said it would be
10 september 2025
Bike was packaged very well set up and…
Bike was packaged very well set up and built very disappointed thare were no tubless valves with the bike
2 september 2025
Svar från Wheelbase
Thank you for your review. Apologies but Cube bikes are not supplied with tubeless valves. We have checked with Cube and the rims and tyres are tubeless compatible on your Nuroad C:62. We have sent a set of 60mm tubeless valves out to you and hopefully these have been received. Hope this is helpful and enjoy your new bike. Team Wheelbase.
Friendly company but could be a bit more proactive
They are friendly guys and knowledgeable. Bike came on time and well packaged. I had to follow up a few times to find out what was happening with my order. They didn’t seem too hungry for the sale.
4 september 2025
Svar från Wheelbase
Thank you for your feedback. Apologies again for any slow response times you received. We are making some enhancements internally to improve our speed of response to queries. Apologies again. Glad you like the bike and have liked dealing with us – enjoy your new ride! Team Wheelbase
My husband previously bought a bike…
My husband previously bought a bike from this company about 4 years ago. He wants to buy another bike and has emailed twice with an enquiry about a particular bike. Twice they have not responded. Very disappointed considering our first experience. Business must be good if they are ignoring repeat business.
2 september 2025
Omdöme utan inbjudan
Svar från Wheelbase
Thank you for your feedback. We have searched all our contact forms and inboxes for an email from Summerfield but we have not received anything. Please could you re-send this to info@wheelbase.co.uk and we’ll get on to this query straightaway. Apologies again for any inconvenience caused. Team Wheelbase
Quick and efficient sales team
Quick and efficient sales team. Great communication. Professional service
28 augusti 2025
excellent service
So easy to order from, Staff friendly and helpful, delivery so fast and on time
28 augusti 2025
Great helpful staff
Great helpful staff, bike delivered in the best packed box I have ever seen, delivery very quick and the bike was set up perfectly
Thank you
29 augusti 2025
Hassle to review
Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!
27 augusti 2025
So helpful and friendly!
29 augusti 2025
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