We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Se mer
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Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Se mer
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I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Se mer
Företagsinformation
Om Wheelbase
Skrivet av företaget
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktuppgifter
Mill Yard, LA8 9LR, Staveley, Storbritannien
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 30 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product thankyou
9 juni 2025
Not received
Not received. I took the day off work to wait for the delivery and nothing.
11 juni 2025
Perfect !!!
11 juni 2025
Great online communication
Great online communication, answered my question. Delivery prompt. Quality parts just what I wanted.
11 juni 2025
Birthday bike. !!
My son ordered a quality bicycle for grandsons birthday today.
It was delivered on time to my address to ensure it was the surprise present.
My son and grandson are delighted !!
9 juni 2025
Fantastic service and quality product.
Fantastic service and quality product.
Fast delivery and would use again.
Thank you.
11 juni 2025
Great company to deal with delivered on…
Great company to deal with delivered on time as described cube bike well packaged
6 juni 2025
Excellent service
Excellent service, quick delivery and bike already setup and ready to go. Will use again!
2 juni 2025
No bike delivered - DX cr@p!
You have sent me a feedback form for a product that has not been delivered on time by DX!
Everything until that point was good - but no bike probably means a poor score!!
Change your courier - useless.
5 juni 2025
Great and clear communication
Great and clear communication, bike built well and easy to follow assembly instructions on how to fit seat and wheels
Last but not least, can’t beat the price
5 juni 2025
Cannondale Topstone delivery :(
The ordering of the bike was problematic as the web page stalled during payment (but might be my internet??)
The delivery of the bike was disappointing, bike was said to arrive in the Friday, delayed until the Wednesday, lost (and refound) and then delivered to a local hub and remained there for a couple of days before being delivered on the Friday.
3 juni 2025
Great service
Great service - best price, seamless order process and super quick delivery, with frequent delivery progress updates. Thank you!
2 juni 2025
I bought a Cannondale supersix Evo3 and…
I bought a Cannondale supersix Evo3 and everything run really smooth, dealing with Aaron through online sales . Received the bike in perfect condition and the packaging was excellent.
Thank you everyone at wheelbase. Liam
29 maj 2025
Just feel I need to write a short review on service delivery customer care and value
Just feel I need to write a short review for the workshop in Ilkley but also mention Staveley.
My e mountain bike is now 8 years old. I have done over 6k miles on it. I thought it might be going to the ebike graveyard but not so. New parcel/service kit in the motor, set of cogs and chain and it is back and running feeling tight and good again. I appreciate the effort to get it back on the road. These people care.
I bought a new bike Cube Reaction hard tail and picked that up from Staveley as they had one in my size. Performance of this company is exceptional. Knowledgeable staff, good service and communication. I now have two similar Cube bikes from them and have been delighted with both. The upgrade with an 800W battery is awesome. 70km in hilly terrain with 53% of the battery remaining. Many improvements on the new bike with wires less visible and improved performance in terms of shifter/gears/computer/brakes. Just £600 more expensive after 8 years. Fabulous value for money.
Angus from Altrincham
4 juni 2025
Omdöme utan inbjudan
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