I tried to change flights. No help from Webjet, they put the problem onto the carrier, who put it back to Webjet, who then went dark, no communication for a week, still not resolved. Avoid at all cost... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Se mer
Företaget har svarat
I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Se mer
Företaget har svarat
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Kontaktuppgifter
Australien
- www.webjet.com.au
3,4
Medel
2 tn omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everything was easy and confirmation…
Everything was easy and confirmation was quick.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you ! We are so pleased to hear that our website was easy for you to book your flights efficiently.
Fast-loading website
Fast-loading website, great!. Quick to book when you're in a hurray. details of fare details nice and quick pop-ups.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Joanne, thank you so much for taking the time to leave us a review. We're so happy to hear that you found our website user friendly and we can't wait to help you out with your next travel plans!
what an easy website to book my flight…
what an easy website to book my flight and insurance. loved it. And so much more cheaper than others.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hey Susan, your review made our day! Delivering top-notch service is our mission, and we're thrilled to have succeeded in your case. Thank you for being a valued customer!
Really easy to navigate booking in…
Really easy to navigate booking in Indonesia.
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Brian for sharing your positive experience
This was made so easy booking travel…
This was made so easy booking travel for the team. I love being able to book and check everything while im doing it,.
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hey Amy, we're so pleased to have provided you with seamless assistance. Your satisfaction is incredibly important to us, and we appreciate your continued support!
Svar från Webjet
Hi Flic, We're delighted to read your positive feedback, thank you for choosing us!
Webjet is easy and simple
Booking through Webjet is seamless and super quick. The website lists out different price range in a matter of few seconds and it's easy for customer to pick their choice of service providers be it flights or hotels or cabs etc. Highly recommend Webjet for any sort of trip planning.
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Vasanth, thank you for your glowing review! We're thrilled to hear that booking with Webjet was seamless and quick for you.Looking forward to assisting you with future trips!
Love Webjet
I find Webjet extremely easy to use, the options that populate and filters make things especially simple
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you for taking the time to share your review Amber. It's fantastic to hear that our services met your expectations. We value your trust and eagerly anticipate serving you again
Will not be using webjet again
Have requested a refund for flights that were changed last second due to being "overbooked" 18 weeks ago. We were told it would take 8-12 weeks originally. Now today after contacting them many times they have told me it will take a further 12 weeks. I requested my previous online chat logs with the agents because last week I was told it would take 24 - 72 hours but of course, I was told their new system only allows them to view old chats not copy the text or even be able to screenshot them to send to me. My experience trying to call them was also horrible. After going through the confusing voice message menus once I finally got a hold of an agent to speak to and gave my refund reference number the phone line suddenly got bad and I could not hear anything over the phone. Seems like very poor practices from Webjet.
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Bailey,
We are sorry to learn about your recent experience. Your feedback is important to us, and we would appreciate the opportunity to address your concerns further. Please reach out to our customer support team at https://www.webjet.com.au/support/ for further assistance.
Best regards,
Webjet
Easy to find flights and book
Booking our flights through Webjet was easy to find flights and book and make payment
Thank you
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Marie, we appreciate your feedback! Knowing that you had a positive experience with us is truly rewarding.
WebJet has been my leading service.
WebJet has been my leading service for booking dozens of flights over the past few years, and I have always been happy with the pricing and service. Even when an airline let me down with cancellations and dramas, Webjet staff did everything they could to assist!
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Dave, your glowing review made our day! We're thrilled to have provided you with reliable service, and we're here to assist you whenever you need us.
Easy to use
Easy to use great comparison so can be a decision effectively
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you for taking the time to share your feedback Ellen. We're thrilled that our services met your expectations, and we look forward to serving you again in the future.
I always use Webjet
I always use Webjet, it is just so easy and if there are any questions I am always able to contact a real person.
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thanks Leoni, we're delighted to hear about your positive experience with us! Your satisfaction is what drives us, and we're honoured to have earned your trust.
Simple Format
Very easy and straight forward booking system. All the info I needed was provided.
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you for your kind words Richard! We're thrilled to know that we could assist you smoothly and efficiently. Your continued support means the world to us
My family and I always use Webjet
My family and I always use Webjet. It's quick, reliable and has never disappointed.
They were also easy to deal with when i needed a refund credit.
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Joh,
Thank you for your positive feedback! We're thrilled that Webjet has consistently provided fast, dependable service, and we're pleased to have facilitated your refund credit seamlessly. Your ongoing trust is invaluable to us, and we can't wait to assist you again soon.
The website was easy to follow and use
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Rhys, thank you so much for sharing your feedback!
It's just so simple and easy to book on…
It's just so simple and easy to book on Webjet. Less than 5 minutes to book a flight, along with seating preferences is fantastic!
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Douglas. We're thrilled to hear that you found booking with Webjet to be simple and efficient! Providing a seamless and quick booking experience is what we strive for, and we're delighted that you were able to complete your booking in less than 5 minutes.
System easy to navigate and pup up…
System easy to navigate and pup up prompts help
well laid out step by step process
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thanks Rod! We're delighted to hear that you found our system easy to navigate and that the pop-up prompts were helpful.
always easy booking,Reasonable price
7 januari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Thilak for your feedback!
Webchat helped a lot
Some issues with the website, but the web chat support helped me resolve and make my booking.
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Benjamin. We're sorry to hear that you experienced issues with our website, but we're glad that our web chat support was able to assist you in resolving them and completing your booking. Our aim is to provide a seamless booking experience, and we appreciate your patience and feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.