I tried to change flights. No help from Webjet, they put the problem onto the carrier, who put it back to Webjet, who then went dark, no communication for a week, still not resolved. Avoid at all cost... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Se mer
Företaget har svarat
I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Se mer
Företaget har svarat
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Kontaktuppgifter
Australien
- www.webjet.com.au
3,4
Medel
2 tn omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Webjet
Hello Fazal, thank you so much for your positive words! We're so glad to hear that you found our services easy to use.
E-convenience in e-booking
Booking was so convenient and all the inputs for processing the transaction was easily traceable. Great going.
13 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Ram, thank you for your positive feedback on our booking process. We prioritise providing a seamless experience and are thrilled that you found it convenient and easy to navigate. We appreciate your support and hope to serve you again. Happy travels!
I found it extremely easy to search for flights
I found it extremely easy to search for flights and to then make a booking. The Webjet website is easy to navigate and I found lots of flight options. Paying for my flights was also very straight forward.
12 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Boxboy, thank you for your positive feedback on our website and user-friendly flight options. We appreciate your business and hope to continue providing excellent service for your future travel needs. Safe travels!
Best online travel site
I always book online with webjet.
It not only gives you the pricing for different airlines but the website makes it so simple to customise my holidays or stays according to my budget.
Everything is clear and simple for anyone to understand.
8 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hey Rose, we are so happy that you feel like you can rely on us to make your holiday plans simple and easy to understand. Thank you so much for your positive review, we can't wait to help you on your next trip!
Loads of options available and I am…
Loads of options available and I am most happy with the fact WebJet offer Afterpay as a payment option.
12 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Amy, thank you so much for your feedback! We're so happy to hear that you found our website user friendly and were able to find a payment option that suited you.
Amazing service
Webjet was super easy and straightforward to use. 100% recommend it for all your holiday needs when it comes to booking flights and other services.
11 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Chelsea,
Thank you so much for your glowing review! We're thrilled to hear that you found Webjet easy to use and straightforward for all your holiday needs. Your recommendation means a lot to us! We can't wait to assist you for your next travel plans!
I book flights for judges to come from…
I book flights for judges to come from various states, and Webjet makes it easy to see what flights are available, times and cost, which plays a big part in our small non profit club.
12 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Liz,
Thank you for your fantastic feedback! We're delighted to hear that Webjet has made it easy for you to book flights for your non-profit club. If there's anything more we can do to support your travel needs, please feel free to reach out.
Best regards,
Webjet
Easy to Navigate
I found using Webjet easy to navigate to make a booking. Being a senior you sometimes find doing things online so difficult and you never seem to get to the end. Great Site
12 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hello John.
Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate Your feedback is invaluable to us, and we're glad we could provide a smooth booking experience. If you ever need further assistance, please don't hesitate to reach out. Happy travels!
Best regards,
Webjet
The booking process is super easy to…
The booking process is super easy to work through :)
12 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hey Joana- Marie!
Thank you for your feedback! We're delighted to hear that you found our booking process super easy. If you ever need assistance or have any questions, feel free to reach out to us. Happy travels!
Best regards,
Webjet
So easy use
So easy to book flights for myself and for others on Webjet. Even when I had to return to the booking, the detail was there. Easy to navigate and quick to return results. My go-to site for travel.
12 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Lynda.
Thank you for your glowing review! We're thrilled to hear that you found booking flights on Webjet to be easy and convenient. We're dedicated to providing a seamless experience and we're delighted that our platform met your expectations. We appreciate your support and look forward to assisting you with your future travel plans.
Best regards,
Webjet
Made it easy to evaluate Costs and…
Made it easy to evaluate Costs and travel times. 1st time user
10 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Jason, thank you for your feedback! We're excited that our platform helped you easily evaluate costs and travel times as a first-time user. If you have any questions or need assistance, don't hesitate to contact us. We're here to support your future travel plans!
Quick and easy to use
The website is easy to use, and it is responsive.
I was able to make my bookings quickly and easily.
11 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Miriam, we're thrilled that you enjoyed our website. Serving customers like you is what inspires us every day, and we can't wait to create more memorable experiences together.
Very good and helpful website.
11 januari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Kyle, Thank you for taking the time to share your experience with us. We're committed to providing exceptional service, and we're grateful for your recognition.
It’s so easy to book flights with…
It’s so easy to book flights with Webjet online.
I have the comfort knowing my flights are booked on a reputable company.
11 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Denise, thanks for sharing such positive feedback!
Easy to book
Easy, straight forward process very clear and simple
11 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Denise for your positive review!
Highly recommended heaps of choice for…
Highly recommended heaps of choices for cheap flight
10 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hey Cheymark, thank you for sharing your positive experience with our website!
Easy Peasy ! !
Easy to navigate for flights & to make selection of flights easy for anyone.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Dylan for taking the time to leave your feedback, we're so glad we were able to help you and make your travel plans easy!
BIG FAN OF WEBJET LOVE IT
BIG FAN OF WEBJET LOVE IT, EVERYTIME I DO BOOKING IT IS SO SIMPLE AND EASY. GREAT OPTIONS FOR FLIGHTS AND HOTELS.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Jay, your review made our day! We're so grateful for your support and for choosing us. We can't wait to help you with your next trip!
First time booking flights
First time booking flights. Had no idea what I was doing but the booking system just took all the stress away. Simple and clear every step of the way.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hello Belinda, we're humbled by your kind words. Thank you for sharing your positive experience with us.
Another disaster customer service…
Another disaster customer service experience from Webjet.
Still dealing with my postponed covid flights.
We have an itinerary rebooked with 6 flights for June 2024.
Qantas changed flight 5 timeframe which made flight 6 not doable. Instead of fixing this, webjet just left it it as is. We wont even make the boarding cutoff.
After 1 hour 40 minutes on a chat, the person tells me they have to change the entire itinerary and instead of going to Darwin at the start of our trip, we would have to fly to Perth. What a joke.
All for a simple change of a Sydney to Melbourne flight from 630pm to 730pm. She said the system would not allow her to do just one change without altering the whole itinerary.
Isn't that what webjet are offering as a model.
They are the biggest joke of a company i have ever seen.
Why cant you give 0 stars.
9 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi, we are sorry to learn about your recent experience and we would appreciate the opportunity to delve deeper into this matter with you. Please reach out to our customer support team at https://www.webjet.com.au/support/ for further assistance.
Best regards,
Webjet
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.