I tried to change flights. No help from Webjet, they put the problem onto the carrier, who put it back to Webjet, who then went dark, no communication for a week, still not resolved. Avoid at all cost... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Se mer
Företaget har svarat
I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Se mer
Företaget har svarat
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Kontaktuppgifter
Australien
- www.webjet.com.au
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick and efficient flight search and…
Quick and efficient flight search and purchase

Svar från Webjet
Making bookings via Webjet for Flights or Accommodation
Making bookings via Webjet for Flights and/or Accommodation is simple and efficient and they have great deals. Highly recommend.

Svar från Webjet
More filtering options please
I liked how all the companies and flights were listed but it did make it a little hard to find the best prices. Would love more filtering options

Svar från Webjet
weekend away and work trip…
i booked a weekend away and work trip and car all in one go, from all different providers and airlines

Svar från Webjet
easy to search flights and then book…
easy to search flights and then book them

Svar från Webjet
Love booking through Webjet
Love booking through Webjet - it's like having a travel agent without the extra fees! Can search and plan your trip so easily, love it! Easy to login and see all of your flight details too.

Svar från Webjet
Good price,efficient service and user… Travel smart.
Good price,efficient service and user friendly.

Svar från Webjet
Amazing smooth booking
Amazing smooth booking. Very fast payment method.

Svar från Webjet
Refund
Refund
Paid extra for refundable flight on 25 th May 2023 my daughter got ill and wasn’t able to come so ask for a refund in July before our trip . I keep
Phoning webjet, they say are still waiting to hear from Maylasian Airlines , so i have contacted them with the e ticket, refund numbers they say get back to webjet , I keep phoning them still waiting it been 7 months im not a happy customer . Paid over $800 for this flight they take about $200 for admin fees it a bloody rip off so bad customer service .

Svar från Webjet
Excellent choice of payment options
Excellent choice of payment options. Good prices, even cheaper than in flight companies own sites.
Was slightly disappointed with promo code expiry terms - 3 min only! A bit too fast to use it.
So far I am happy with my choice.

Svar från Webjet
I already like this webjet
I already like this webjet, that fast and easy to use.

Svar från Webjet
Greedy Webjet
We booked a 7 day flight and hotel package to QLD with Webjet. The flight was cancelled so we were put on a flight the next day. We lost a night's stay plus parking fees, but Webjet didn't want to give us a 1 night's waiver. We booked through Webjet but they fobbed us off to the hotel and the hotel fobbed us off to Webjet. So us, the consumer is financially disadvantaged while the hotel and Webjet made a profit.
I received a response from Webjet apologizing and for me to contact them so they can look into it further. So I did and they just told me the same response so that was a waste of time but perhaps made them look good to the public.

Svar från Webjet
Great experience, second time booking
This is the second time I have made a booking with webjet in the past month. The booking process is incredibly easy and fast. The offer of Afterpay is a bonus too. Highly recommend.

Svar från Webjet
Transaction was straight forward and…
Transaction was straight forward and easy

Svar från Webjet
You got me...
Finding the right flight at the right price took a few searches over 48hrs but well worth it as I found and booked the exact flight I needed for the same price as with previous flight, so very happy with this. I checked the flight company and their prices were higher than yours, so well done webjet! It's a win-win for you guys

Svar från Webjet
Easy to navigate and book
Easy to navigate and book. Makes life easy

Svar från Webjet
Worst in customer service
After booking a flight, the option for choosing seats was skipped. Trying later, the airline site stated "Sorry, this can only be managed by an issuing agent.", The issuing agent, webjet, refused to make any changes, instead, giving me the booking number and site, the airline" to make those changes, which then stated "Sorry, this can only be managed by an issuing agent."
Customer service agent, refused to do anything that is even remotely related to customer service, saying her system says i can choose the seat when they look at the site, being the issuing agent, but when I try, I can't. A concept that she couldn't understand.
Use webjet to find flights, then book directly with the airlines.
They use everything they can to avoid fixing THEIR mistakes

Svar från Webjet
Easy to navigate the flights available…
Easy to navigate the flights available - compare prices and inclusions of each flight option

Svar från Webjet
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







