Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I tried to change flights. No help from Webjet, they put the problem onto the carrier, who put it back to Webjet, who then went dark, no communication for a week, still not resolved. Avoid at all cost... Se mer

Betygsatt 5 av 5 stjärnor

Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Se mer

Företaget har svarat

Företagsinformation

  1. Söksida för flygresor
  2. Resebyrå

Informationen kommer från olika externa källor

As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Making bookings via Webjet for Flights or Accommodation

Making bookings via Webjet for Flights and/or Accommodation is simple and efficient and they have great deals. Highly recommend.

15 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Naomi. Your review just put a big smile on all our faces here at Webjet. We're grateful for your support and thrilled to have made your experience a memorable one.

Betygsatt 3 av 5 stjärnor

More filtering options please

I liked how all the companies and flights were listed but it did make it a little hard to find the best prices. Would love more filtering options

15 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Alanna, Thank you for your feedback and for bringing this to our attention. We're dedicated to providing the best service possible so I will pass this on to the relevant teams.
I hope you have a safe trip!

Betygsatt 5 av 5 stjärnor

weekend away and work trip…

i booked a weekend away and work trip and car all in one go, from all different providers and airlines

15 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Carolyn, your kind words have truly made our day brighter! Thank you for taking the time to share your wonderful experience with us.

Betygsatt 5 av 5 stjärnor

Love booking through Webjet

Love booking through Webjet - it's like having a travel agent without the extra fees! Can search and plan your trip so easily, love it! Easy to login and see all of your flight details too.

15 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Samantha, thanks! We're excited that you found it effortless to search for the best and most affordable flights, and that you valued our service!

Betygsatt 5 av 5 stjärnor

Amazing smooth booking

Amazing smooth booking. Very fast payment method.

15 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Anand, thank you! We're very pleased that our website streamlined the flight booking process for you.

Betygsatt 1 av 5 stjärnor

Refund

Refund
Paid extra for refundable flight on 25 th May 2023 my daughter got ill and wasn’t able to come so ask for a refund in July before our trip . I keep
Phoning webjet, they say are still waiting to hear from Maylasian Airlines , so i have contacted them with the e ticket, refund numbers they say get back to webjet , I keep phoning them still waiting it been 7 months im not a happy customer . Paid over $800 for this flight they take about $200 for admin fees it a bloody rip off so bad customer service .

25 maj 2023
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Caroline,

We are genuinely sorry to hear about your recent experience. Your feedback holds significant value to us, and we would like the chance to discuss it with you further. Please get in touch with our customer support team via https://www.webjet.com.au/support/ so that we can thoroughly investigate your refund request for you.

Betygsatt 4 av 5 stjärnor

Excellent choice of payment options

Excellent choice of payment options. Good prices, even cheaper than in flight companies own sites.
Was slightly disappointed with promo code expiry terms - 3 min only! A bit too fast to use it.
So far I am happy with my choice.

14 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Katerina, thanks a lot! We're thrilled that you found our website easy to navigate and book flights effortlessly.

Betygsatt 5 av 5 stjärnor

I already like this webjet

I already like this webjet, that fast and easy to use.

11 november 2023
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Thank you, Pisey , for your review! We're delighted to hear that your flight booking experience with Webjet was seamless.

Betygsatt 1 av 5 stjärnor

Greedy Webjet

We booked a 7 day flight and hotel package to QLD with Webjet. The flight was cancelled so we were put on a flight the next day. We lost a night's stay plus parking fees, but Webjet didn't want to give us a 1 night's waiver. We booked through Webjet but they fobbed us off to the hotel and the hotel fobbed us off to Webjet. So us, the consumer is financially disadvantaged while the hotel and Webjet made a profit.
I received a response from Webjet apologizing and for me to contact them so they can look into it further. So I did and they just told me the same response so that was a waste of time but perhaps made them look good to the public.

11 december 2023
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Tim ,we sincerely apologize for the inconvenience and frustration you experienced with your recent booking through Webjet. We understand the impact that flight cancellations can have on travel plans, and we regret any additional expenses you incurred as a result.
Please kindly contact our customer support team https://www.webjet.com.au/support/ so that we can look into this further for you.

Betygsatt 5 av 5 stjärnor

Great experience, second time booking

This is the second time I have made a booking with webjet in the past month. The booking process is incredibly easy and fast. The offer of Afterpay is a bonus too. Highly recommend.

14 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Amy, thank you for your glowing review! We're thrilled to hear that you found our booking process quick and easy, and that you appreciate the convenience of Afterpay. Your recommendation means a lot to us, and we look forward to serving you again soon!

Betygsatt 5 av 5 stjärnor

Transaction was straight forward and…

Transaction was straight forward and easy

13 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Thank you Peter for your review! It's wonderful to hear that Webjet made your flight booking experience a breeze

Betygsatt 5 av 5 stjärnor

You got me...

Finding the right flight at the right price took a few searches over 48hrs but well worth it as I found and booked the exact flight I needed for the same price as with previous flight, so very happy with this. I checked the flight company and their prices were higher than yours, so well done webjet! It's a win-win for you guys

13 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Thank you Hope for your positive review! We're thrilled you found your ideal flight at a great price through Webjet. Your satisfaction is our priority, and we look forward to serving you again in the future!

Betygsatt 1 av 5 stjärnor

Worst in customer service

After booking a flight, the option for choosing seats was skipped. Trying later, the airline site stated "Sorry, this can only be managed by an issuing agent.", The issuing agent, webjet, refused to make any changes, instead, giving me the booking number and site, the airline" to make those changes, which then stated "Sorry, this can only be managed by an issuing agent."
Customer service agent, refused to do anything that is even remotely related to customer service, saying her system says i can choose the seat when they look at the site, being the issuing agent, but when I try, I can't. A concept that she couldn't understand.
Use webjet to find flights, then book directly with the airlines.
They use everything they can to avoid fixing THEIR mistakes

30 januari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Hi Iccarus,

We're truly sorry to hear about your frustrating experience. Your feedback is invaluable to us, and we apologise for any inconvenience caused during your booking process. Rest assured, we're committed to improving our services and ensuring a smoother experience for our valued customers like yourself. We'll be looking into this matter further to address the issue and prevent similar occurrences in the future.
Please kindly contact our customer support team https://www.webjet.com.au/support/ so that we can look into this further for you.
Kind Regards,
Webjet

Betygsatt 5 av 5 stjärnor

Easy to navigate the flights available…

Easy to navigate the flights available - compare prices and inclusions of each flight option

13 februari 2024
Omdöme utan inbjudan
Logotyp för Webjet

Svar från Webjet

Thank you so much for your review. We are delighted to hear that you love our website and found it easy to navigate!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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