I tried to change flights. No help from Webjet, they put the problem onto the carrier, who put it back to Webjet, who then went dark, no communication for a week, still not resolved. Avoid at all cost... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is ve... Se mer
Företaget har svarat
I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket. After nearly 20min, I needed to ge... Se mer
Företaget har svarat
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Kontaktuppgifter
Australien
- www.webjet.com.au
3,4
Medel
2 tn omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
the cheapest air fee to fly
I have a very good experience fly with the airline。
7 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you for your feedback Julia!
I was searching for multi city travel
I was searching for multi city travel. Webjet gave best possible options which were easy to navigate too...
The offered price was also better than the price on airlines' website...
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Amit. We're delighted to hear that you found our multi-city travel options easy to navigate and that we were able to offer you competitive prices. Providing a seamless booking experience and offering great value for our customers is our goal.
Convenient to use
Convenient to use, competitive prices, great packages.
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Joanna for your feedback! We're pleased to hear that you found our website convenient to use, with competitive prices and great package deals.
Webjet are excellent.
After wasting hours trying to book return tickets from Melbourne to Brisbane on the Rex website, which just bumped me off every time I got to the last step, I booked my tickets through webjet. it was quick, easy to follow website. Have used them previously and all flight info, itinerary etc is sent as promised, and available on website or app. Excellent service.
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Kelza. Thank you for your feedback. We're delighted to hear that your experience with booking tickets through Webjet was quick and hassle-free, especially after encountering difficulties on another website. Providing a seamless booking process and delivering accurate flight information is essential to us, and we're glad we could meet your expectations.
We can see you have provided a one star rating, if your do need assistance or have any questions, please don't hesitate to reach out to our customer service team - https://www.webjet.com.au/support/
easy flight booking
easy flight booking, easy to use/did not change prices
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Samadi! We're glad to hear that you found the flight booking process on Webjet easy to use and that the prices remained consistent throughout.
More options
More options to choose from to enable us to work within our budget
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thanks Donian! We appreciate your feedback and understand the importance of having a variety of options to suit different budgets. At Webjet, we constantly strive to offer a wide range of choices to our customers, from various airlines and accommodation options to flexible booking arrangements.
Family Get-together
It was easy & simple to use and found our flights and car hire with no trouble at all.
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thanks BK! We're delighted to hear that you found it easy and simple to use Webjet to book your flights and car hire.
Easy to search and book all the…
Easy to search and book all the essential elements you need for your holiday
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thanks Lea!
We're glad to hear that you found it easy to search and book all the essential elements for your holiday with Webjet.
easy booking with multiple payment options
Really easy to book and multiple payment options are available.
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Puskar! We're thrilled to hear that you found it easy to book your travel with us and that you appreciated the multiple payment options available.
Our voucher expired during COVID but…
Our voucher expired during COVID but Webjet extended the gift voucher so I can now visit my daughter and her family in Sydney.
Thank you Webjet
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Liz!
We're delighted to hear that we could assist you with extending your gift voucher so you can visit your daughter and her family in Sydney. At Webjet, we understand the challenges posed by COVID-19, and we're committed to supporting our customers during these difficult times.
Always Great Experience and amazing…
Always Great Experience and amazing deals on webjet.
6 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Rajesh for your feedback!
Absolutely HORRIBLE Customer Support - please read before booking
Any Australian that can learn from my experience; don't use Webjet as an option. Booked flights that had to be changed (simply adding a flight) however in order to add we had to cancel the whole order and what they fail to mention is the 12 WEEKS to get a refund (still no refund; we are going on 18 weeks) we didn't by cheap flights; these were business class flights and we have been treated like trash. Customer service is an Indian call centre and the service is HORRIBLE.
5 juli 2023
Omdöme utan inbjudan
Svar från Webjet
Hi Adam. We're truly sorry to hear about your negative experience with Webjet. We strive to provide excellent customer service and a seamless booking experience, but it's clear we fell short in your case. We understand the frustration of not receiving a refund in a timely manner, and we apologize for any inconvenience caused by the delay. Your feedback is valuable to us, and we'll make sure to review our processes and address any issues to prevent similar situations from occurring in the future. If there's anything else we can do to assist you, please don't hesitate to reach out https://www.webjet.com.au/support/ . We appreciate your patience and understanding.
Great Price and able to get direct flights
Checked the prices separately with the actual airlines and also checked with other websites. There are no hidden charges with Webjet and show direct flight which was great. I just need to Type a little faster as it times out twice.
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Karen. Thank you for your feedback! We're glad to hear that you found Webjet's prices competitive and transparent, with no hidden charges. We apologize for any inconvenience caused by the timeout issue, and we'll certainly look into improving the booking process to ensure a smoother experience for our users.
Great prices
Great prices, easy check out.
just a great site to use
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you for your positive feedback Kylie!
No stars
Webjet's customer service and company policies are so very poor. I would never recommend this booking service. They have one job, and they can't get it right. Unaustralian company
23 januari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Kerryn. We're sorry to hear about your negative experience with Webjet's customer service and policies. We strive to provide excellent service and support to all our customers, and we regret that we fell short in your case. Your feedback is valuable to us, and we will use it to improve our services and address any issues you encountered. If there's anything specific you'd like us to look into or if you have any further feedback, please don't hesitate to reach out to us directly https://www.webjet.com.au/support/ . We apologize for any inconvenience caused and appreciate your understanding.
The instruction and procedure were very…
The instruction and procedure were very clear and simple.
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you for your feedback Dannie!
I usually go to flight center
I usually go to flight center, 1st time using Webjet, what a breeze. So easy to use even at 77 years old.
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Jenette. Thank you for choosing Webjet for your travel booking needs! We're thrilled to hear that you found our platform easy to use, especially for your first time using it. We strive to make the booking process seamless and accessible for users of all ages, and we're glad to hear that you had a positive experience.
Processed a group booking
I processed a group booking which was quite easy as long as you have all the information to hand.
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thank you Lyndal. We're glad to hear that you found the group booking process easy to navigate. We understand that organizing group travel can sometimes be complex, so we aim to make it as streamlined as possible. If you have any suggestions for how we can further improve our group booking process, please feel free to let us know.
Using website is easy , price gouging
Using website is easy , many payment options , however payment differs greatly if booking directly with hotel , in my case $116.00 more booking with the same room
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Hi Eamonn. Thank you for sharing your experience. We strive to offer competitive prices and provide value to our customers. However, we understand that prices can vary, and we're sorry to hear about the difference you encountered. We appreciate your feedback and will continue to work towards providing the best possible deals for our customers. If you have any further questions or concerns, please don't hesitate to reach out. https://www.webjet.com.au/support/
easty to find and navigate
5 februari 2024
Omdöme utan inbjudan
Svar från Webjet
Thanks Fiona for sharing your positive experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.