Was attended to by Jing Tong in Raffles City, the cashier on duty but left his post to check on something that I had asked. Such an earnest and sincere young man. It's rare to come across in retail. I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve had several unpleasant experiences when I shop at Watsons ION. I usually browse the supplements section first to top up my stocks at home. When looking at brands like Holistic Way & GNC (whic... Se mer
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Terrible watson singapore online. It us so unfriendly thateven staff got problem. Mistake made n immediately cancel n yet wstson says cannot cancel. After so much effort with contradicting updates by... Se mer
The worst online shopping experience. LOUSY APP INTERFACE, LOUSY ONLINE SERVICE. Doesn't allow to select 1 star. When go LIVE CHAT to track on the parcel, it asked for your name and email then ask... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Singapore’s No.1 health, personal care & beauty retailer with all your favourite brands at great prices. FREE delivery on your 1st Order. Shop Now!
Kontaktuppgifter
Orchard Road 391, 238872, Singapore, Storbritannien
- www.watsons.com.sg
1,9
Dålig
119 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Damn bad experience w customer service
Watsons online customer service is very poor. Tried to reach out to them through email and shared my issues regarding the membership but they were of no help whatsoever
18 mars 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Clarence,
Please accept our sincerest apologies for the difficulties you encountered whilst using our shopping platform, and for the subsequent unsatisfactory experience with our customer service team. We understand your frustration, and we are truly sorry that your experience fell short of the standards we strive to maintain.
Your feedback is invaluable to us, and we are committed to addressing your concerns. To enable us to thoroughly investigate your specific situation and provide a resolution, we kindly request that you provide your order number, or respond to the information request we have sent you via Trustpilot.
Upon receipt of these details, we will immediately look into the matter and work diligently to rectify the issue.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we endeavour to improve our services.
Delayed deliveries for multiple orders, unprofessional marketing/sales initiatives
I'm being informed only after a week that my order will be delayed when the least I should have been provided was a clearer ETA. I always come back to you for my essentials but standards have gone down, first, where I only come to realise you have removed the delivery slot selection only at the checkout page, which was disappointing but yet I went ahead knowing past deliveries were never late. And second, if there was a change in your delivery provider, know that this has caused a lot of unhappiness when standards should be getting better and not going backwards.
You guys push so much notifications to get customers to buy, yet you are falling way behind in delivery, which is really an unprofessional initiative to sell. This has totally defeated my purpose of purchasing from you.
More so, another order I placed on 1st March (before I got any emails about delayed deliveries), is still in the status of "packing" till date; 13th March. I simply cannot comprehend packing taking 2 weeks when push notifications are still ongoing so agressively to get more sales.
Update to your reply:
It's absurdly disappointing to have to be addressed by the wrong name! Copying pasting is super easy and clearly you're not being genuine with your responses here which is for everyone to see.
13 mars 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Ms. Lee,
My apology for the oversight in addressing you by the wrong name. We understand how important it is to be addressed correctly, and we truly regret this error. Thank you for bringing this to our attention, and I appreciate the opportunity to address your concerns directly.
Please be informed that upon logging into your account, there is a banner highlighting that deliveries are currently estimated to take 5-7 working days . Additionally, an email was sent on 10th March to inform you about a delay in the delivery of your recent order. This delay was due to an unforeseen surge in order volumes, which has impacted our delivery schedule. To ensure a smooth and timely delivery, we rescheduled your order to arrive within the next 5-7 working days .
I am pleased to confirm the following updates regarding your orders:
Order 25339108 was delivered on 5th March 2025 at 10:40 AM .
Order 25333321 was delivered on 14th March 2025 at 09:29 AM .
We sincerely apologise for any inconvenience caused by these delays and understand how frustrating this must have been, especially when relying on timely deliveries for your essentials. We are actively addressing these challenges to improve our service standards and ensure smoother experiences for all our valued customers moving forward.
Your feedback is invaluable as we work to enhance our processes and uphold the high standards you expect from us. Thank you for your understanding and continued support during this time.
If you have any further questions or require clarification, please do not hesitate to reach out. You can visit our website and chat with our friendly Customer Service specialist at https://www.watsons.com.sg/ or via our mobile app.
We value your loyalty and look forward to serving you better in the future.
===============
Dear Weiqing,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform .Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Poor delivery and customer service
Before the change, we are able to assign the delivery slots that we prefer and the delivery was on time. However, I've come to know that the system changed but keeping in mind how the delivery was on time previously, I still placed my order on 19th Feb 2025. I feel weird that I haven't received the order and contacting them just got me the same formatted reply with no help. Only until today when I checked trustpilot's review, this issue has been since last month... If only I saw the reviews, I wouldn't buy online with them. Wasted my time, better just walk in or just buy at Guardians.
27 februari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Weiqing,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Delivery of simple product takes 20 days!
I have ordered 5 boxes of the same product collagen on the 9th Feb 2025 and now revived information that it will be delivered on the 27th Feb. It is unacceptable to process such a simple order for almost 20 days...within Singapore such a small country. I will never order from this shop again.
17 februari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Update 20-Feb-2025
Dear Marta,
Thank you for reaching out to us regarding your order. We sincerely apologize for the delay in the delivery of your purchase and regret any inconvenience this may have caused.
We are currently experiencing a higher-than-expected volume of orders, which has led to some delays in processing and delivery. Please rest assured that we are actively expediting the processing of all orders to get them to you as quickly as possible.
To better serve our customers in the future, we are also in the midst of upgrading our systems to improve efficiency and ensure smoother transactions. In the meantime, we kindly seek your understanding as we navigate through this busy period.
That said, we have prioritized your order, and it will now be delivered by 22 February 2025 , ahead of the previously communicated date. We appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologize for the delay and any frustration it may have caused. If you have further questions or need additional assistance, please don’t hesitate to reach out—we’re here to help.
Thank you for giving us the opportunity to make this right.
==================
Dear Marta,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Where is my order??
I placed my order 6th Feb.
No updates since then. Just nothing has happened. I messaged to them via the form on the web site, the reply was: check your inbox.
Are you serious? This is how you treat clients? I spent my money, haven’t received anything and not sure that will receive, wasted time on feedback form and received no comment!
My truly first and the last time spending money in this store. Unprofessional service in all the aspects.
13 februari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Update 16-Feb-2025
Dear Мария Васина,
Thank you for reaching out to us and providing your details. We appreciate your feedback, as it allows us to address any concerns and improve our service.
Upon reviewing your case, we found that our customer service agent had responded to your inquiry via the subject line Re: [Ticket: 3402835] 25251001 - HD - J&T - DELIVERY STATUS . In the response, we provided an explanation regarding the status of your order and shared the updated expected delivery date.
We understand how important it is to stay informed about your purchase, and we regret if the communication did not meet your expectations. Please rest assured that we are committed to ensuring your order reaches you as scheduled. If you have not yet located the email or require further clarification, we kindly ask you to check your inbox (including spam/junk folders) or let us know so we can assist you promptly.
Your satisfaction is important to us, and we are here to ensure a smoother experience moving forward. Thank you for bringing this to our attention, and please don’t hesitate to reach out if you need additional support.
========================
Dear Мария Васина,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Poor Delivery and Customer Support: A Frustrating Experience
Hello Watsons,
I am writing to express my concern as a member of Watsons. I truly enjoy shopping with Watsons, but I have to be honest—your delivery service is significantly slower compared to other online stores. This is not the first time I’ve faced such delivery issues, and even when I opt for self-collection at the store, the process is still quite time-consuming.
I chatted with live support in the Watson app regarding my order placed on January 30, 2025. The scheduled delivery was set for February 8, but I was informed via email that it would be delayed by 5-7 working days, meaning my item will only arrive between February 14-18. In today’s world of fast delivery, it's hard to understand such a significant delay for an order from Singapore. Even when I order internationally, I usually receive my items faster. This level of service is disappointing. While promotional codes and discounts are attractive, poor delivery service like this makes me question whether I will continue shopping online with Watsons in the future.
13 februari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Update 16-Feb-2025
Dear Thandar,
Thank you for sharing your details and feedback regarding your recent order experience with Watsons. We truly value your loyalty as a member and appreciate your honesty in highlighting areas where we can improve.
We have reviewed your case, and the expected delivery date for your order is indeed by 18 February 2025 , as communicated via email. Our customer service team has been actively following up with you on this matter. Specifically, under the subject line [Ticket: 3402683] 25170047 - HD - Late Delivery , our agent proposed a course of action and requested your confirmation to proceed.
To ensure we can move forward promptly, we kindly ask you to acknowledge their request so that they can take the necessary steps to assist you further. If you have any additional concerns or require clarification, please don’t hesitate to reach out directly through the same ticket or contact us via the Watsons app.
We are committed to enhancing your shopping experience with us and addressing any challenges you may face. Thank you for giving us the opportunity to make this right.
--------------------
Dear Thandar,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Unacceptable Delay & Poor Customer Service – Where Is My Order?
I placed an order with Watsons Singapore Online, and it was promised to be delivered on 7 Feb 2025. Today is 13 Feb 2025, and my order is still missing!
I have contacted customer service multiple times, yet all I get are excuses and pushed-back delivery dates instead of a real solution. This is beyond frustrating—why should I bear the consequences of your system’s failure? I have already paid for my order, and Watsons has failed to deliver on its commitment.
Singapore is a small country—how is it possible that your delivery team cannot manage demand fulfillment? Is Watsons seriously unable to handle logistics efficiently? If your system cannot guarantee timely deliveries, then why accept orders in the first place?
I expect immediate action, not more empty promises.
13 februari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Updated 13-Feb-2025
Dear Dion,
Thank you for reaching out and bringing this to our attention. We appreciate your feedback, as it helps us improve our service.
We understand the importance of receiving your order on time, and we’ve been actively working with our delivery partner to resolve this. We’re pleased to inform you that your order will now be delivered to you by tomorrow, 14 February 2025, before 10 PM , ahead of the original schedule of 16 February 2025.
We value your understanding and are committed to ensuring a smoother experience moving forward. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Thank you for your patience and for giving us the opportunity to serve you better.
-----------------------
Dear Dion,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Appalling just appalling
Appalling just appalling. I placed an online order for some basic pharmacy products. It’s been with a status of packing for two weeks. I emailed four times. I submitted an online customer service request four times. No reply or follow up to any of these measures. I tried live agent chat. It’s been 18 hours waiting for “live chat” to be responded to.
I called three Watsons stores. They have a delightfully artificial AI voice that says use live chat or go to the website then it hangs up.
Is this some bizarre dystopian customer service nightmare. It is utterly ridiculous. I checked the terms and conditions if I cancel the order online. They will either keep my money or give me online vouchers. What am I supposed to do with vouchers for an online store that DOES NOT DELIVER OR OFFER CUSTOMER SERVICE. I know that Singapore is notorious globally for poor customer service but this is an entirely new level of malevolence. I am so done I do t have time for this. Keep the $200. They should be out out of business.
10 februari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Andrew,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
stupid online shopping interface…
stupid online shopping interface especially when having B1G1 free. when adding the product to shopping cart its already shown as 2 item added. shopping cart is also showing as b1g1 free and show as 2 quantity in the shopping bag.
however when received the item, they only delivered 1. write in to their customer service but Their stupid agent keep insisting that needed to add 2 quantity. why keep asking me to add another quantity when its already showed as 2 in the shopping cart?
seems like their customer service agent dont even know how their mobile app interface works, same goes to their website. stupid interface.
18 januari 2025
Omdöme utan inbjudan
Svar från Watsons Singapore
Update (22-Jan-2025)
We believe that our Customer Service Escalation Team has already reached out to address and resolve your concerns. Should you need further assistance, please do not hesitate to contact us again via https://www.watsons.com.sg/contactUs. You may submit your enquiry through the webform or connect with our agents via live chat.
Update (19-Jan-2025):
Thank you for providing the details we requested. We're now investigating your case and will be back in touch with an update as soon as possible. We appreciate your patience.
Dear Erica,
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.
To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Hi Watsons Management,
Hi Watsons Management,
I am writing to complain of very poor service I received from Watsons Waterway Point outlet by the staff name Siti on 24 December 24.
I went to the cashier counter to make payment of EBENE Bio Heat was attended by Siti. I told her previous staff from Downtown East claim I have an $10 voucher to redeem by 31 December 2024. She asked me to scan the QR code in order to redeem the $10 voucher. When we checked on the Watsons app, there wasn’t any voucher at all. Siti totally has no patient to serve me and keep on bitting my word claim, you said you have the $10 voucher don’t have at all. She repeat 3 to 4 times and challenging me. This is the 1st time I encountered so defensive staff and poor service.
I asked her why are you keep on repeating the same things, as a consumer how do we know the Watsons rewards work. She know I have points to redeem the item, then tell me straight away.
Please refer to the CCTV camera how Siti talk to the customers in this type of manner. Staff beside her by the name’s Fir also heard the whole conversation and agreed Siti is bitting my words and challenging me.
I really hope Watsons company should look into this case and issue warning letter to her.
Siti also know my particular as a Watsons member, if any of my details are leak out. I do not hesitate to make a police report for this case.
Spoiled my day for Christmas’ eve.
Hope to heard from you soon.
24 december 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Thank you for bringing this matter to our attention, and we sincerely apologize for the unpleasant experience you had at our Waterway Point outlet on 24 December 2024.
To assist us in investigating this matter further, we kindly request your Watsons membership number. You may provide this via our contact us page at https://www.watsons.com.sg/contactUs.
Alternatively, we have also requested more information from Trustpilot. If you could provide your email address and mobile number, we will be able to track your membership details and proceed accordingly.
We value your feedback and are committed to addressing your concerns. Thank you for your cooperation, and we look forward to resolving this matter for you.
Great service at Watsons Northpoint
Hi. Was at Watsons Northpoint, Mohamad Farid was very patient while helping me with my purchase and helping me with Watsons app issues. Although it took quite some time to settle my issue, he was always similing. He is very knowledgeable with Watsons app. I am glad that I consulted him on the Watsons app issue. That was truly a great example of excellent customer service!
19 december 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Your 5-star review is a powerful source of encouragement, motivating our team to excel and reinforcing our commitment to exceptional service. It boosts morale, instills pride, and inspires ongoing efforts for continuous growth and improvement. Thank you for being an inspiration in our mission to better serve the community.
Helpful
The staff at Watson Bedok, Henly was very helpful. Always clarifies complicated offers.
16 december 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Your 5-star review is a powerful source of encouragement, motivating our team to excel and reinforcing our commitment to exceptional service. It boosts morale, instills pride, and inspires ongoing efforts for continuous growth and improvement. Thank you for being an inspiration in our mission to better serve the community.
Beware Watsons Delivery - Dump & Run
Impressive delivery, simply dumped items on the wet roadside and ran off, so lucky rain just stopped.
4 november 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Alan,
First and foremost, we are terribly sorry to hear about your unpleasant experience. Please be assured that it is never ever our intention to provide such an experience to customers.
Could we trouble you to provide date and time of the incident, the order number etc? Alternatively, you can fill in our webform at https://www.watsons.com.sg/contactUs, we hope to hear from you soon.
Thank you for your patronage and we deeply value your support!
Customer Service is just...not easy to communicate.
I tried to send in an enquiry to their online ContactUs and the page constantly hanged. (IT issue.) When I finally managed to send in my request, I received a response considerably quickly, thankfully. (Good job for the 1st-response team.)
Problem was that my enquiry of a bulk purchase was thereafter transferred 3 times to different people. I stated my request right off the bat from the beginning. Wouldn't work have been more efficient if they could direct my request to the right person from the start?
I'll skip the whole ding-donging process in the middle, where I had to constantly repeat my request multiple times (though the previous emails were forwarded in the same thread). Really made me wonder, am I writing in English or in another language that I didn't know I have accidentally typed out?
Then, when I finally am in communication with the manager that can process my request (thank you), the two emails that she replied me was done at 1.20am (in the wee hours) and 7.30pm (in the evening). This is clearly OT hours. Is the company caring enough for the team (hiring enough for the team), or is the team being inefficient in their work? A thin line to thread on.
Overall experience just isn't exactly pleasant. There isn't a direct hotline to speak to whoever it may concern, so that we can quickly clear any miscommunication and finalise the purchase. It also doesn't help that a simple request clarification can take almost a month to settle.
My feedback is not meant to hurt or put anyone in a bad situation. But rather, being such a huge company in Singapore, that handles many necessities and daily care products essential for our local market, many people will really appreciate if the SOPs can be improved on, to make work more efficient, and to make communication a more pleasant experience.
29 oktober 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Yulie,
We apologize for the inconvenience and frustration you experienced while trying to make a bulk purchase. We understand that the multiple transfers and delayed responses were not ideal.
To better understand the specific issues you encountered, we kindly request you to provide us with the following information:
Email address used to communicate with our customer service team
Mobile number associated with your account (if any)
Ticket number of your original inquiry
With this information, we can investigate the matter further and take appropriate steps to address the concerns raised.
We value your feedback and appreciate you bringing this to our attention. Your insights will help us improve our processes and provide better customer service in the future.
Thank you for your patience and understanding.
Please check all your items in Detail upon delivery
i only discovered that the glass bottle of my supplement was broken after 3 months of the delivery when i reached out for a new bottle as i had finished my current one.
i wrote to the Watsons customer service and was told about the 7 days return & refund policy. i explained to them that the box was nicely sealed without any dent which raise no suspicion that the glass bottle within was already broken. i have been purchasing this item from Watsons for a few years and had never encountered such issue and hope that they can make an exception. Well, i was glad that they approved on an exchange with new product as one-time goodwill arrangement. i felt that i am a "valued" customer (Elite member) initially...
But, thereafter, they wrote an email saying their store and warehouse are out of stock for the mentioned item. Hence, they are checking with other relevant dept if they are able to provide Return & Refund for customer as i have received free gift from the order which they need to do further review.
i was sad, shocked and disappointed to hear that they were reconsidering on the exchange which had been agreed. i wrote to them that the mentioned "free gift" is actually a byproduct and is still unopened. i offered to return to the "free gift" to prevent revocation of the exchange agreement.
Fortunately, they agreed and i was told to return the items to the store within 4 days and they will process refund via auto generated e-Voucher in 7-9 working day thereafter.
It is my bad for not opening up every single boxes to check upon delivery causing so much inconvenience to myself.
If you are like me, not checking items, inside & outside, upon delivery... please do so ...
i realized that i am not a valued customer as an elite member after all. It is time to move on...
13 september 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Sophia,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your recent purchase.
We understand your disappointment, especially considering your long-standing loyalty and Elite membership status with us. The situation you described does not reflect the level of service we strive to offer, and we regret that it has led to your dissatisfaction.
While we appreciate your understanding of our standard 7-day return and refund policy, we recognize that certain circumstances, like the one you experienced, warrant exceptions. It's unfortunate that the stock availability issue complicated the process, but we're glad we could ultimately resolve the matter by arranging for a refund via e-voucher.
We also appreciate your honesty in offering to return the unopened free gift, and we will work on ensuring clearer communication and more efficient handling of similar cases in the future.
Once again, we sincerely apologize for the experience and any feelings of being undervalued. We hope to regain your trust in the future, and should you choose to give us another chance, we will do our best to provide a smoother and more satisfactory service.
Scam
First time using this watson app and I was entitled to birthday month discount. after selecting my item and checking out; bank has approved the payment but watson rejected. I tried to seek help on their live chat and instead of talking to a live agent. they just came out with a reply.. thank you for using our service! omg?!? i was like huh? and came another reply.. please rate our service!!! 🙄 seems like the vouchers all are useless! can’t use anything at all.. not sure even why i want the membership for? crap! 💩
Update: I had a ticket that the CS will contact me but nope! no one did.. it’s ok.. I’ve already deleted the app.. waste of space.
Update: I don’t have any order number.. The issue is , the transaction was approved by the bank but not sure why it got rejected on watson’s side.. I was told that it must be my card blah blah blah… ok fine!! I went to try purchasing some other stuff online and well, it was fine ! no issue.. anyway,, it’s not really a big issue and thx for replying.. I’ve since deleted the and I don’t see I have any need for it anymore in future .. that was why i went down to one of your physical store and gotten some stuff and used up all my points.. done .
10 september 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Update 14-Sep-2024 :
Dear Nat,
Thank you for getting back to us.
You may also advise your email address or membership number so that we can look into your case further. You may reply via Trustpilot or through our webform at https://www.watsons.com.sg/contactUs.
We look forward to hearing from you soon!
Update:
Dear Nat,
We sincerely apologize for the inconvenience you've encountered, and we're truly sorry to hear about your unpleasant experience. Please know that it is never our intention to provide such experiences to our valued customers.
Kindly provide the order number so that we can help you to investigate. Alternatively, If you could spare a moment to fill in the order number, including the date and time, as well as the your mobile OS and Watsons app version, through our webform at https://www.watsons.com.sg/contactUs, it would greatly assist us in addressing and resolving the matter promptly. We genuinely appreciate your patronage, and your support is of utmost importance to us. Thank you for bringing this to our attention, and we hope to hear from you soon.
Oh no! This really shouldn’t be happening!
We are equally disturbed as you to hear of this experience. Can you kindly drop us a message at https://www.watsons.com.sg/contactUs with your order number, you mobile app version and the date and time that you encountered so that we can further investigate this incident to prevent a reoccurrence?
Watson 3 hours express delivery is not reliable
twice Watsons Singapore do not honour their 3-hour express service and kept mum until customers have to ask about it. Twice my delivery took more than 3 hours, once more than a day and now they say there's technical glitch and delay delivery and their customer service is rude and not helpful at all.
5 maj 2024
Omdöme utan inbjudan
Svar från Watsons Singapore
Dear Thaddaeus,
We sincerely apologize for the delayed response to your feedback on 05-May-2024 regarding your order. We encountered technical difficulties with our Trustpilot account settings, and we also took the time to thoroughly investigate your case.
We appreciate your patience and feedback about our 3-hour express delivery service. Your input is valuable as we work to improve this service and address any issues.
We believed that your order 23315617 was delivered successfully to you on 06-May-2024, please reply to the email with the subject:Re: [ Ticket: 2331178 ] 23315617 HDE - Order Issue on 06-May-2024. This will allow us to quickly access your case and make the other arrangements for you.
We have also reviewed your case with our agents and provided additional guidance to enhance their customer service skills.
Thank you for your understanding.
Not a good experience
Not a good experience. There is lack of training to Watsons staff. I was told by your staff on 17/2/24 at 17.45 Habourfront Centre (service without a smile) that the game card I had accumulated 2 stamps is not valid because there is no receipts attached.
I was not informed at Hougang Mall when I received the game card that official receipts need to be attached. And in the 1st place, how can I gotten the 2 stamps if I did not make any purchases at all (no logic).
I was then issued a new game card ($15 per 1 stamp) with 3 stamps for the purchase of $59.80 without reminding customer if I would like to top up with any other purchase since there is only a small shortage of just $0.20 for another 1 stamp. She hurried off the cashier counter after that.
I am quite upset n frustrated with the latter attitude and lack of extra "service" to serve customer better. And 1 final footnote : Please state the important point in the whatever promo card in future for verification by another Watsons store as there are always mismatch of info given by different Watsons store. Hope to be served much better if I will ever shop in Watsons again. THANK YOU
17 februari 2024
Omdöme utan inbjudan
I wish to compliment one of your staffs…
I wish to compliment one of your staffs name Raja. Last week I went to Watson at Parkway to purchase something with my friend. Upon payment I realised that I still have three Watson Gift Cards in my bag. So I requested Raja to help me check the card balance and expiry date. Surprisingly Raja was very patience to help me. I was very impressed that he took a a piece of paper and write the card's balance and expiry. I wish to highlight that nowadays it's not easy to get staff who's so patience and considerate in serving customers.
Thanks a lot, Raja.
Meanwhile I would like to take this opportunity to wish you all the best in your future endeavours.
Well done. Keep it up.
Thanks,
Best regards,
Carol Chua
Hp No: 96228133
6 februari 2024
Omdöme utan inbjudan
vry Bad service!!
vry Bad service!!! As i hv been facing vry black unhappy face n impolitely!! Location at Braddell (TPY North blk109 Watson) time 1.30pm.
15 januari 2024
Omdöme utan inbjudan
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