Watsons Singapore Omdömen 

Ang Ah Eng, Kia , Nakhat, Brenda
Are the best coustomers services
They served me without hesitation and I can find my items very fast and they are soft soft spoken

Terrible watson singapore online. It us so unfriendly thateven staff got problem. Mistake made n immediately cancel n yet wstson says cannot cancel. After so much effort with contradicting updates by shop staff n email, stupid informed that no cancellation, product continue yo b sent n upon confirmation by shop evoucher given. To get refund thru vis need to go back to the dumb sys n wait 1 to 2 mths for refund. WHAT A DUMB SYS WATSON. PREVIOUSLY WATSON WAS NOT LIKE THAT!! WATSON PLSE STOCK UP UR STORES SO NO NEED FOR DUMB ONLINE!!

Don't buy from the online shop it is more expensive than others like shopee and lazada. Any mistake you bear the loss.

I had a terrible experience with Watson. Not only did they deliver the wrong color of hair dye, but their customer service was unhelpful and inflexible. I was told that I had to go to their physical store within 4 days to make an exchange, which was unreasonable considering the cost of transportation and my time. To make matters worse, the item was much more expensive than other online shops. I would not recommend Watson to anyone and will be taking my business elsewhere.

Dear Watsons Northpoint

Last night 14 Jan 2023, we had a bad experience with a fellow Filipino pharmacist of whom we made an enquiry, she raised her voice to us twice, to my mom and to me. As I called her sister( thought so?) in return she shouted at me and i felt so bad🥲We have spoken to loreal staff and the cashier who seems to be locals here and they were even more friendly to us😊. Pls improve the pharmacist’s customer service. We want to correct her in a good way not to punish her in any way by the management. By the way we are a regular customers of watsons for more than a decade.

Past few week ago,I went to vivo city Watson store I was looking for Ebene knee support and eye shadow and had ask a black uniform with short hair fat chinese promoter which she replied me rudely ‘dnt know !' and just walked away. So I got to search the product myself and saw the short hair rude promoter was coquette with a old uncle which was Watson staff and never even bother to assist customer! Is that the way your promoter are there teasing around with your male staff there? And I found she was from counter AVENE the rude and can’t even speak proper English & I walked over toward cosmetic session and saw her walking over there and stared at me with her side eyes. I was attended by this young blonde hair lady which patiently assist me the eye shadow which I’m looking for and was surprise that she was not the cosmetic promoter which I had asked her she spoke well & impressed by her service and made my day happy again after the bad experience of the rude ‘AVENE’ promoter.Recently went over vivo city Watson again saw this rude promoter again and was coquette with another Malay young staff. I think Watson branch manager should discipline your promoter to behave in proper way not to teasing around with guys staff in the store. Was shocked vivo city was big branch with lot of tourist and which a promoter do not even can understand & talk simple English & yet here to tease around with male staff in store. Totally bring disgrace to the name of the store !

I would like to compliment the excellent service experience that was given by 2 staff from Watson bukit panjang branch on 9 December. I was served by Janet Borinaga and Farizan mohd Jeffrey. Not only both of them are extremely friendly n helpful. They even go the extra mile to solve my issues. I have made an purchase from hillion mall branch and I believe was an part timer who did the cashering but did not issue me the Christmas promo cash voucher. Janet was very assuring and offer to takeover my case and issue to me the cash vouchers. Though the cash voucher wasn't available but the follow up was smooth n contacted me few days later to inform me to collect. Such extremely personalized service warms the heart of consumers n making this industry ever vibrant. Thank you Janet and farizan. Merry Christmas n Happy New Year.

I am writing to inform you of my angriest while visiting your store at Compass One @ 12.40 pm dtd 13 November.
I tripped when I did not notice there was a shelving that was place in the middle of the pathway. Where it should be place in a proper area. As such, the prevalence of these kinds of injuries should not come as a surprise and members of the public can sustain a variety of injuries from minor through to severe like myself.
This is the result of negligence and improper placement by the store manager of Watsons which has ignored safety guidelines .
Further, I am also sending you the photoshoot taken by me of the altercation with the said unpleasant event and I hope that this piece of evidence would serve as genuine proof .

I would consider taking legal actions against your store for my injury if it’s bad upon doctor advice.
Last but not least it’s appealing to note there are items recently being run out or not replenish while I could find them easily and pick them up from guardian itself. I think the store manager ought to be more resilient of his work commitments and mindful of negligence to up keep with the past good reputation of Compass One store that was once safe for everybody and never run out of demand stocks to keep loyal shopper back as always !

Staff Huda fm bugis is excellent. When asked where is the product, immediately she brought us to the product section and showed to us. She is friendly and always smile when talking to us

I visited the branch at Jurong Point. Was served by Maybelline staff Rachel Pong. She was super helpful, friendly and professional. She has good product knowledge and was able to advice me accordingly regarding a make up product I needed to purchase. Was very impressed with her service. Well done, Rachel!

I wish I could give a negative 1 star review. It's so difficult to speak to someone at Watsons! You'll need to communicate with their dumb AI before you could speak to a real human! My online order came with missing items and I only found out from them today that one of the cartons have been damaged before reaching me and Watsons didn't even have the courtesy to inform me about it. Watsons should update their customers and not wait for their customers to contact them asking for the whereabouts of their purchases.

Same case here!
Been waiting for almost 10 days. While they promised that the goods could be collected within 3-4 days.
Told them that I was leaving SG soon and wondering if they could refund, they just didn't care and address only the refund part which is doable.
Once I left singapore, they start to send me emails saying that the product has arrived and need to be collected soon.
I calmed myself and ask if its possible to send the goods to my friend's house with grab express or any express transport as their goodwill.
But they did not respond at all. They suddenly left a blind eye.

Watson, you are such a big brand. I know everyone can make mistake. BUT you don't even want to do anything to make it up!

Similar to one of the reviews, replied selectively. I placed my order and is going to two weeks but still no news at all and expecting customers to wait blindly w local retailer???? Tried to call their tel and was told would return call, unfortunately no!

Upon checking, was told from FB messenger that due to warehouse moving to a bigger size, then in the first place, marketing shouldn’t include items that involved from warehouse for promotion!!!

Another issue, I just inquired possible to cancel order if in case I couldn’t wait, the customer service immediately replied me that once they received my update and would proceed my refund and update me. In the first place, I didn’t confirmed that I want a refund, I just inquired that “what if” I can’t wait and later customer service then twisted their reply again.

Worse experience!!!! In future, I won’t buy anything from Watson online anymore since my order might be a peanut business to them 😡.

Horrible horrible horrible Customer Service. Kept leaving me on seen on Facebook messenger. Replies selectively. Waste of my time. Can't even activate my card properly. Why is there even a need to take extra step to activate the card and Cs can't even help?!!?

If there is a zero star. I will give a zero.

Never buy from online store. There is one item missing in my order. Raise a request and gave reply after two weeks saying will issue me a voucher.

Then I did a live chat and request for a refund instead. The item is ‘say $10’ and refund me $9. The live agent say because I redeem points for my order. I don’t quite understand even though I don’t buy the missing item I still can redeem the points. The live agent say since the procedure is done already and cannot be reversed. I still typing in the conversation and the conversation was ended quickly by the agent.

Before I requested for the refund. I asked the live agent how much should the refund. The live agent told me ‘$10’ and did not tell me it will refund just ‘$9’ only. Totally irresponsible.

To conclude, the packing team
and customer service is very poor especially customer service team.

They ask you not to write multiple mails but they don’t reply you or after one week still no response. When you write email or live chat after one week of the request is raised. They just ask you to wait.

Wait don’t know how long, issue a voucher instead of a refund, refund the amount not same with the item. This is not a way to treat a customer even though we all know your company is big.

I think the head of customer service team should lead the team seriously in order not to ruin the reputation of the company.

Your team is ridiculous. I don’t understand why they need 2 weeks to check the camera in the packing area and stocks in order to reply a customer request unless or maybe many of us facing same issues.

To the e-marketing and sales team
You guys are doing a great job as in I am attracted to the advertisement in the email and order the items online. However, the after sales service is so terrible that may make the customer don’t want to order online.

My biggest mistake is to order online with Watson. If I can give a 0 star, would have done so. First, I tried to change the delivery timing, Watson said they could not help and ask me to speak to Ninja their deliverer. But Ninja said they couldn’t do it and need to talk to Watson. Spent lots of time sorting this out. Second, I bought a 1 for 1 item and they short delivered and refused to re-deliver. This is since early Feb 22 before CNY, till now they still did not deliver. They claimed that I input the data wrongly in their Apps but their Apps is so bad that kept kicking me out. And their promotion code can only apply under “unknown” circumstances. I clearly input in the required information. Unfortunately I did not check the final order form as I have already spent so much time placing the order. It is the worst online experience I had. Please don’t buy from Watson!!!

Online experience sucks big time. Misleading A&P message to trick customers to go online to shop. Resolve everything only through painful email correspondence. No hotline to call. Is there no-star rating? Watson SG doesn't deserve a star.

I am disappointed with the online shopping experience and the customer service.
It has been a week and there is no response from Watsons.
Please help to resolve the item replacement or refund issue. My order #13515108 on 20th Feb 22, I have purchased the promotional item (buy 1 get 1 free deal) but we only received 1 item on 26th Feb 22.
Watsons provided the customer sevice number 66028271 & 63398456. But I cannot reach you.

I made a purchase from watson online on 10 Feb and opt for pick-up from store as I am back to office to work and no one will be at home to receive my parcel.
Then I received an email from the delivery service, Ninjavan, notifying me that the items had been picked up on 11 Feb. Till 16 Feb, my items are still being processed in the warehouse and everyday I go and check the status, it will indicate delivery will be made on the same day.
I wrote to ninjavan to request if I can change the delivery address to my home address as I will be WFH from next 2 weeks.
However, ninjavan replied a couple of times and kept prompting me to give them the parcel ID and the previous delivery postal code!!! I also wrote a feedback to Watson customer service on 14 Feb and till now no reply. (My total purchase already entitled for the free delivery service)
I am so disappointing with Watson and I think I will get my toiletries from other shops instead.

I made my order on 14 Nov and received other items on 22 Nov. Wrote in to Watson on 25 Nov and received a reply on 29 Nov that the direct supplier will contact me directly. However, i did not receive any calls or messages from the direct supplier. Hence, I replied to the email on 4 Dec and received no responses at all.

So i decided to email watson on 14 Dec again. Yet once again i did not receive any responses. Since it was stated not to send in multiple emails in case of delayed response, am i supposed to wait up to 1 month for a simple reply from Watson?

Not only was I not being able to track the item from the direct supplier, I have no way to contact them either. I have no idea if the item was delivered to the wrong address or is missing. Not only that, Watson doesn't seem to care about my concern after a purchase is made? The item is $158 and i did not choose to purchase it only for that item to be missing and untrackable (it was even stated on your site that the delivery will be minimum of 5 days? it's been more than a month).

Horrible service.

Never purchase from their online store. Bought a few times these 2 years but their service is just getting worst. Purchased on 21st nov, 22 nov email saying will be delayed due to 11.11 sales… it’s already 10 days since 11.11 and yet they have not cleared their backlog? So I requested for cancellation, the customer service will just ask you to wait indefinitely for your refund with standard reply that they have submitted the cancellation request to the relevant department. It’s been 2 weeks, I still have not received my refund.