Watch Philosophy Omdömen 

310
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Ordered a watch and was quoted 3-5 weeks. This passed and was continually told there were no updates and to wait until the following week. This continued until I lost confidence. Replies to my communi... Se mer

Betygsatt 5 av 5 stjärnor

Quelques échanges ont été nécessaire afin de caler cette transaction, n'ayant aucune expérience d'un achat web sur chrono24 d'une montre de luxe. Jabir mon correspondant a toujours été rapide et conci... Se mer

Betygsatt 5 av 5 stjärnor

Ordered brand new zenith el primero chronomaster sport watch at a unbelievable price, First class service from Rick and Jabir at Watch Philosophy, Nothing was to much trouble Rick even answered his... Se mer

Betygsatt 5 av 5 stjärnor

Bought an Omega Seamaster Diver 300 from Watch Approach. Maxim was very helpful - all emails where answered within a few hours. Super fast delivery - from payment received till arrival of the watch on... Se mer

Företagsinformation

  1. Klockbutik

Skrivet av företaget

Watch Philosophy is a trusted watch seller based in London. We specialise in the supply of luxury timepieces and exclusive accessories, at considerably lower prices than in the traditional High Street Shops. With our great choice of "in stock" items and fantastic supply you will certainly source a wristwatch or an accessory that will meet your requirements at an outstanding price with fast delivery.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

310 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(310)

10 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Absolutely recommended

Without any doubt, it has been the best online shopping experience I have ever had. From the first day Maxim has been very kind answering my questions and providing me the information I requested once the purchase was processed.
The price of my Longines Evidenza is fantastic, better than other sellers and the watch arrived perfectly packaged and brand new. I am recommending this Chrono24 seller to my family and all of my friends.
I will certainly buy here again.

2 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely excellent customer service and an unbeatable price!

I ordered a Hamilton watch from Watch Philosophy (via Chrono24) for my son's 21st birthday. The forecast delivery date was 2nd - 11th November and it arrived today via DHL in perfect condition and in original Hamilton packaging. I admit I was a bit wary spending that amount on a watch, sight unseen, but I needn't have worried at all. I messaged Watch Philosophy yesterday to check on delivery and had a call from Maxim within two hours to let me know it was already on its way. Absolutely excellent customer service and an unbeatable price! It's hard to contemplate buying my next watch any other way.

2 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fremragende service!

Har handlet et Omega Seamaster Aqua Terra Terra Master Chrono meter ved Maxim.

MEGET udsøgt service og hurtig svar på mine spørgsmål.

Kan afgjort anbefale at handle her.

31 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I bought a watch from Watch Approach…

I bought an Omega aqua terra watch from Watch Approach and everything went smoothly, the model was already sold but they ordered a new one for me, the price was very good and Maxim was very quick to reply and very pleasant and polite. This company is quality, you can go with them blindly

29 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Experience

I spent a long time looking for a particular Omega Speedmaster Moonwatch without success. Neither Omega nor any of it's high street stockists had one. But I then contacted Rick at Watch Philosophy who had exactly what I was looking for. I was concerned that 'New' didn't really mean new, but when it arrived it was absolutely perfect with all of it's original packaging and original protective films in place. I needed the bracelet adjusting and neither my local Goldsmiths nor Ernest Jones could undo the screws in the removable links and both quoted a 10 week (!) turnaround to the Omega Service Centre. Rick provided the direct contact details for the Service Center and my watch bracelet was adjusted by Omega within a week (and verified both the watch and the full warranty in the process). Fantastic service from Watch Philosophy from start to finish.

24 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic in every way

Fantastic in every way. I have now bought 2 new watches from these guys (an Omega and a Breitling). The prices have been super competitive and the service superb. I can highly recommend Rick and Maxim to anyone wanting a great deal on a new high end watch.

15 oktober 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Breguet classique

Several months ago I bought a breguet classique for around £11,000, a good price more in line with a newer second hand piece rather than the new watch it was sold as. I was accordingly slightly sceptical but having seen reviews for watch philosophy (as seen on this site for example), and given I was actually looking for a second hand watch anyway, I decided to go ahead and buy. On receiving it, my suspicions were partly confirmed as eg the crown didn’t appear brand new. Nonetheless I was happy given the good price. However I became rather less happy when on perhaps my fourth wear (and first when it was raining), it immediately got water under the face. Taking it into the Breguet store, who ultimately had to send it off to Switzerland, they diagnosed it with multiple faults (including but not limited to the dial, hands, crown and tube) and put a price tag of over £2000 on it to repair. A cost I would have to bear given it had been such a short time since purchase and I hadn’t had time to transfer my insurance over to it yet (admittedly my own fault). Since then I have sent a number of emails and calls to Watch Philosophy which have never been returned or even picked up. I can forgive a company selling watches which aren’t quite brand new as new. But when those watches are actually clearly faulty to begin with and when their approach to customer service is just to ignore attempts to contact them, it becomes unforgivable. Avoid.

9 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 star service all round

Absolutely fantastic service from start to finish. The watch I was looking for unfortunately wasn't in stock but Maxim managed to source one for me and have it delivered within a few days, all for a great price. Watch arrived brand new and in perfect condition. Would not hesitate to recommend.

30 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you Watch Philosophy

Very pleased that we purchased my wife's watch from Watch Philosophy. Service and value were great and we picked up the watch from their offices (Rick was a pleasure to deal with).
I'd certainly use their services again.

29 september 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Customer service? A joke

Unfortunately I have to give them a star - if they could get none they would.
Ordered a watch 12 Sept. No email acknowledgement and on the website the order remained 'pending'.

Called and spoke with Rick. He took down my details and said he would pass them onto a colleague.
No email or contact from the company.
Subsequently completed their contact form on their website requesting contact and an estimated delivery date.
No contact from the company.
Called today and spoke with Rick. He began talking about containers sitting with the watches waiting to pass customs etc. I said that did not explain why I have had no contact from the company after a phone call and completing their contact form online.
Rick then said he passes the information on to an administrator. He has nothing to do with it then!
When I said we will be cancelling the order Rick said 'do what you have to do' and hung up.

If I order a 50p item online I get an acknowledgement email almost instantly. Was ordering a watch costing more than £1k and never received any communication from Watch Philosophy. I am sure other businesses are quite happy to take my money...

Addendum:

Immediately after posting this review Rick called me. He said they had emailed my wife on 22 Sept and the watch has been discontinued by the manufacturer, they had called my wife many times and she had not returned any calls (no chance) etc. very angry man...

Further addendum:

Text received: 'Next before you runway with negative comments READ YOUR EMAILS'. Then a further text 'I'm hear (sic) to take your call if need be'... Poor man does not understand that his attitude makes things so much worse...

24 september 2021
Omdöme utan inbjudan
Logotyp för Watch Philosophy

Svar från Watch Philosophy

Dear George,

Thank you very much for your review, however unfortunately we would have to disagree with the points you have raised. You have correctly indicated that there was a response sent by us to your wife who has placed the order and I am attaching the full email sent to you below:

"I hope you are well and thank you for your message. I should inform you that the confirmation email was not sent as the payment didn’t go through. Once the payment is not credited to our account the system doesn’t see the order as successful, hence it marks it as “pending”.

In addition, after checking, this watch was recently sold and is unfortunately taken out of production by the manufacturer. For this reason kindly let us know if there are any other models that can be of interest to you, as unfortunately we would be unable to assist with the purchase of this particular model."

From the above email, it is clearly seen that: a) we were communicating with yourselves promptly even though the order was not even placed (this was done prior to your call today and clearly suggest that this email of ours was simply not noticed which made you assume that we were not communicating); b) we never received a payment from you (hence your suggestion that we are "quite happy to take my money" is completely untrue); c) regardless of the above points we still got in touch with the manufacturer to request the information on the availability of the watch you wanted to purchase to find out that the watch is actually discontinued and no longer available for order; d) proposed to find an alternative watch.

For the above reasons we should completely disagree with the review you have left, as the only reason this went to this stage is because the email that we sent to your wife was not acknowledged by your side.

In any case, we hope you will find the watch that you were after in the nearest future.

Best regards,
Watch Philosophy Team

Betygsatt 5 av 5 stjärnor

Tag Carrera Chronograph

Great buying experience from order to delivery. Excellent service and communication. Stunning watch at a great price. Will definitely be buying from Watch Philosophy again soon.

21 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Purchased a beautiful GP Laureato from…

Purchased a beautiful GP Laureato from WP.

Initially made contact via phone with Rick and subsequent follow ups via WhatsApp and FaceTime so they are available via many methods.

Rick was knowledgeable and quick to respond to any communications I had with him and a pleasure to deal with.

Watch arrived swiftly and was very well packaged. Paid a good price for the watch and happy with my purchase.

I would use WP for future purchases.

13 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service from Rick and Maxim.

Great service from Rick and Maxim.
the watch arrived on time and it was brand new, perfectly functioning as expected .
The care of the client with good communication and excellent product knowledge is the key for them. I will definitely deal with them again in the future.

21 juli 2021
Omdöme utan inbjudan

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