Disgraceful.. verified purchase history of 18k, no not the biggest spender but it certainly contributed to the billion pound turn over. No more. I will be leaving a review each month until someone hel... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My husband and I have been shopping at Watches of Switzerland located in American Dream mall, NJ, for the past few years now. Our AD, Philip, is hands down the best AD! He is friendly, patient, and... Se mer
Företaget har svarat
This was my 3rd purchase in as many years from WOS and every single transaction has been smooth. The first purchase was in store at the Cincinnati location where a wonderful sales woman named Robin as... Se mer
Företaget har svarat
Went to Watches of Switzerland at Hudson Yards to visit Mandi but sadly she’s off that day but Alyssa one of the Sales Professional came and warmly welcome me and ask me if there’s anything she can he... Se mer
Företaget har svarat
Företagsinformation
Om watchesofswitzerland.com
Skrivet av företaget
LUXURY WATCH BRANDS
MENS LUXURY WATCHES
LADIES LUXURY WATCHES
FIND A STORE
Our customers come to us because the watch they wear on their wrist matters to them – just as it matters to us. They tell us no one knows the market like we do and that they would never look anywhere else for the latest collections and the best service. Because of that, some of our customers have been with us for over 50 years – we like to think of them as ‘friends of the business’.
There are 4 Watches of Switzerland showrooms in the United States, including dedicated Rolex, Breitling and Omega boutiques.
At each you’ll find the same warm welcome and personal approach, where no question is too hard and no request too much.
Although we can’t offer you a glass of champagne here on our website, we hope you feel especially welcome and enjoy browsing our collections. If there’s anything we can do to help you as you search for your perfect timepiece, please don’t hesitate to contact us. If you’d like to arrange a viewing to come and try on a watch before you purchase, we’ll be happy to welcome you into one of our stores. We’re here to help.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I cannot wait for my husband to see his…
I cannot wait for my husband to see his new watch for Christmas. It’s gorgeous.
11 december 2024
Svar från watchesofswitzerland.com
Dear Elizabeth Proctor,
We are very happy to hear that you received your husbands timepiece, and you are satisfied with the purchase. We hope he enjoys his new timepiece, and we appreciate you taking the time to provide feedback. Happy Holidays!
Kind regards,
Watches of Switzerland
Alan at WoS Hudson Yards is the best
I work with Alan at WoS Hudson Yards; he is the best in the business. He's incredibly helpful and thoughtful, whether it's something for me or a gift for my wife or family.
10 december 2024
Svar från watchesofswitzerland.com
Dear Craig B,
Alan will be thrilled to read your awesome review! It means the world to us when our clients appreciate the hard work and dedication we aim to provide. Looking forward to continuing doing business together!
Kindly,
Watches of Switzerland
Very good customer service
Very good customer service. I would not hesitate to buy from them again.
10 december 2024
Svar från watchesofswitzerland.com
Dear Jay,
We appreciate the terrific review thank you so much!
Kind regards,
Watches of Switzerland
Immediate responsiveness and delivery!
10 december 2024
Svar från watchesofswitzerland.com
Dear Andre Boissier,
Thank you for 5 Star review, and we welcome you back at anytime.
Kindly,
Watches of Switzerland
Svar från watchesofswitzerland.com
Dear Sunil,
We appreciate the 5-Star review and we welcome you back to our showroom in the future.
Kind regards,
Watches of Switzerland
Loved working with Jordan
Loved working with Jordan. He recommends great pieces, is always promptly responsive, and always direct.
20 november 2024
Svar från watchesofswitzerland.com
Greetings,
Thank you for contacting us! We appreciate you sharing your kinds words regarding Jordan, and they will be shared with him. Please visit us again, we look forward to serving you.
Kindly,
Watches of Switzerland
Had the watch I was looking for and it…
Had the watch I was looking for and it was delivered the next day!!!
2 december 2024
Svar från watchesofswitzerland.com
Dear Lance,
Amazing!
We love to hear these kind of reviews, you've made our day. Thank you for visiting us, and we can't wait to see you again.
Kind regards,
Watches of Switzerland
Great purchasing experience
Great purchasing experience. Lightning-fast shipping. Wonderful all around.
27 november 2024
Svar från watchesofswitzerland.com
Dear Nicholas V,
Thank you for the great review! We're happy to hear that you were satisfied with our services and welcome you back again soon.
Kind regards,
Watches of Switzerland
Great Service
Heidi was amazing! Great knowledge and easy to work with! Highly recommend her
25 november 2024
Svar från watchesofswitzerland.com
Greetings,
Thanks for the amazing feedback! We're delighted to know you had a great experience with Heidi and will be sure to share your kind words with her.
Kind regards,
Watches of Switzerland
I’ve ordered through online and asked…
I’ve ordered through online and asked for pick up order since I had travel plan two days after. After placing order, I’ve waited for an hour or so, but haven’t received pick up ready email. So I called customer service and also Soho boutique, explained how I really want to have my watch before trip so that I can have it on my wrist while I’m traveling. And they helped me to pick up within 30 min. Service at the boutique was very pleasant and professional as well. Definitely 5 stars!! Thank you for the wonderful experience
29 november 2024
Svar från watchesofswitzerland.com
Dear Chan,
We appreciate you taking the time to leave us such a thoughtful review, thank you so much! We're glad to know you were able to pick up your timepiece in record time for your trip. We'll be sure to share your kind words with the team and hope you continue to enjoy your purchase.
Kind regards,
Watches of Switzerland
Picked it out at Mayors delivered next…
Picked it out at Mayors delivered next day. Everything’s perfect thank you.
29 november 2024
Svar från watchesofswitzerland.com
Dear Andrew,
Thanks for the wonderful review! We're glad to hear your purchase experience was perfect and can't wait to share your kind words with the team.
Kind regards,
Watches of Switzerland
Svar från watchesofswitzerland.com
Dear Alan Swimmer,
Thank you for sharing your feedback! We would like more information to research your review. Please email us at: info@watchesofswitzerland.com, so that we can further assist you.
Kind regards,
Watches of Switzerland
Svar från watchesofswitzerland.com
Dear Alyssa Magat,
Thank you for the 5-Star review! We appreciate you sharing your experience, and we look forward to servicing you in the future.
Kindly,
Watches of Switzerland
Doxa Army
Watch is as beautiful as I knew it would be and the shipping was phenomenal. The included camo NATO strap wasn't in the package. I had to email and notify WOS that it was missing. They quickly shipped it to me and took care of the issue. I feel as if I only received the band because I knew it was supposed to be included. The amateur watch collector would not know anything was missing.
22 november 2024
Svar från watchesofswitzerland.com
Greetings,
Thank you for contacting us and sharing your feedback of your experience. Although it sounds like your overall experience was good we aim to satisfy our clients and receive a 5-Star review. We apologize for any inconvenience this matter has caused you, and we will be using this situation to improve our services. We hope you enjoy your timepiece, and we look forward to servicing you again.
Kindly,
Watches of Switzerland
Svar från watchesofswitzerland.com
Dear Evan Carbonell,
Thank you for your 5-Star review. We appreciate you providing us with your feedback and we look forward to assisting you in the future.
Kindly,
Watches of Switzerland
Outstanding Post Sale Service
I recently purchased a surprise Birthday watch as a gift for my husband. The watch was not to his liking and the gifting ended up being stressful.
Watches of Switzerland were very understanding and helpful, they even gave us a store credit even though the item was a special order just for me.
Simone at the Barangaroo store walked my husband though the store and all the options, she was patient and very accommodating. My husband found the perfect watch and the transaction was very smooth.
I am very grateful for this post sale treatment and attitude, it was 5 stars.
15 november 2024
Omdöme utan inbjudan
Svar från watchesofswitzerland.com
Dear Susana Martins Do Vale,
Thank you for your 5-Star Review!
Happy belated birthday to your husband and we love to hear that we were able to turn this situation around, and ultimately made your husbands birthday special. We appreciate you taking the time to share your experience with us and we look forward to doing business with you guys in the future. See you soon and we hope to create more memorable memories with you.
Kind regards,
Watches of Switzerland
Received an order confirmation and…
Received an order confirmation and later a order is ready for pickup email. Drove out to the store (25ish miles away) later on that day and they said the paperwork wasn't complete and therefore, I couldn't get the watch. I had to make another trip out there. When getting a watch in the future, it won't be from WOS.
16 november 2024
Svar från watchesofswitzerland.com
Dear Jordan Berg,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent order, and certainly understand how valuable your time is. We regret that this situation caused you to make an additional trip to the showroom.
Please be assured that we are reviewing this matter internally to ensure that such issues are addressed and prevented in the future. Our top priority is to provide a seamless experience for every transaction, and your feedback is crucial in helping us improve our service.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Kindly,
Watches of Switzerland
Svar från watchesofswitzerland.com
Dear Pablo,
Thank you for sharing your experience with us! We look forward to assisting you with your next purchase.
Kindly,
Watches of Switzerland
Joanna Moreno did a great job getting…
Joanna Moreno did a great job getting the watch ordered and sent to my wife. She loves it. Just need to go to a jeweler and get some links removed.
13 november 2024
Svar från watchesofswitzerland.com
Dear Scott Tweed,
Thank you for providing us with a 5-Star Review! Your kinds words will be shared with Joanna Moreno, and we are sure it will brighten her day.
We look forward to servicing you again in the future.
Kind regards,
Watches of Switzerland
Missing accessories
The Omega band did not come in the Omega band case and it didn’t even include pins.
10 november 2024
Svar från watchesofswitzerland.com
Dear David Ely,
Thank you for your feedback.
We have researched your inquiry, and we regretfully have to inform you Omega pins are ordered separately when strap parts are purchased, they do not automatically come with them. We apologize for any inconvenience this may be for you, and we appreciate you sharing your feedback with us. Your concerns will be shared with our management team to improve our service in the future, and we look forward to doing business with you in the soon.
Kind regards,
Watches of Switzerland
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.