Warranties 2000 Omdömen 

Terrible company who don’t help with any issue as they put everything down to wear and tear. DO NOT USE

I have had the displeasure of dealing with warranties 2000 for the past 4 months whilst I try and get my car repaired. I was sold the warranty at V12 in Wolverhampton. Gold cover so I was informed last October. This May my car developed a fault on the steering. I had a garage look at it and they said the steering rack needed replacing. So I called up the warranties 2000 team and was put through to the V12 team . Their own team, I was impressed! That was the last time. They asked if I could get my garage to forward a quote for the works to be done, which with a bit of prompting they received 2 weeks later. After a few phone calls over the next few week or so where I had the displeasure of dealing with elisa ,I was then emailed with an alternative garage of their choice to get a second opinion. I obliged and the car was inspected,at my cost again ! This was July by now . The garage gave a different result suprise to the one my garage gave, stating yes you guessed ware! on the steering rack. On a 77k on a 7 year old pug. So they declined my claim. Meanwhile, I talked to a local dealership for Peugeot and they said it's not a ware part . I pointed this out to the garage who then admitted it was wrongly diagnosed and changed there diagnosis. I informed warranties 2000 and the garage even sent a correct diagnosis but again they clung to the ware line as an excuse not to pay......I am taking this to their complaints department then on to the ombudsman for the motor industry. The warranty isn't worth the paper it's written on. As for customer service, I did all the chasing and only twice did they contact me once by email with their chosen garage details and once apologising for the length of time it was taking .

klara has very good customer service solved very quick

Very easy to deal with and offered a good rate

Very polite on the phone and so helpful

Helen was very informative and helpful during the process and didn't pressurise me in anyway to renew my warranty she was very friendly and professional

Very helpful with setting up the warranty.and good communication

Great service from the handler really simple and easy to get it renewed highly recommend, thanks again for the great service x

Took 1 week to respond to garage's request, then a further week to get an engineer to check the vehicle, then a further 2 weeks to get the report from said engineer. Then it conveniently was attributed to 'wear and tear' which given an internal gauze had failed which contributed to said 'wear and tear' didn't seem to matter. I would suggest that probably 75% or above possible faults on a vehicle could (and probably would) be attributed to 'wear and tear' so you don't get a claim. And don't put any faith in the staff telling you this or that is all covered, because I doubled down on several possible fails and was convinced all would be covered. Please weigh up the cost, all possibilities that probably won't get paid out on this mandate, and more importantly, can you be without your vehicle for up to 4 weeks awaiting a decision? Luckily I have access to another to use for work etc, or we would have been doubly screwed. Note that the high rated reviews are nearly all for customer service whilst renewing or taking out a new policy???

Appreciate that most positive reviews are about renewals... my experience of obtaining warranty support for a repair were somewhat different. I was told the warranty does not cover a part even though the book says it does. We challenged this and they changed it to 'we only support this happening and not this'... that isnt want the policy says however. They then emailed to apologise and said 'it's because it's not in the what parts we cover'... but it was.
Do not waste your money with this company because you will be massively out of pocket when you need a repair.
We have never struggled with warranty companies with prior cars. Will not be using this company or advising others to. Nor will be purchase from v12 again.

Informative, Explanatory and
Every thing was clearly explained was informative and clear.
Ethan thank you.

Very lovely person explained the cover and process clearly and a good price

Customer service was great and it was a quick and efficient.

Do not waste your money or your time with this company have tried so many times to call them the call is never answered emails never answered however every single month they take money there's no problem with them taking money from you but when you need to call them or you need to get a repair done you can never get hold of anybody and when you do get hold of somebody that make every excuse in the world that this isn't covered that's not covered basically the only thing that they actually admit to being covered on the car the bumpers no electricals are covered nothing's covered it's one big lion a scam to sell it the policy to you take your money every month and give you absolutely nothing in return I cannot urge you enough to stay away from this company at all costs

A quick and easy renewal, customer service was very good with Clara being very helpful and engaging.

Very good quick service

Update - spoke to Natalie at warranties2000 and she has resolved the issue and refunded my costs.

Purchased a Tiguan and also took out the warranty. At time of purchase I was told that you can choose your own repairer if they are a VAT registered garage. A week after purchase the car has a fault with travel assist. I called the warranty people to be given a garage in another county a significant distance away from me. I was told I had to take the car there for diagnostics, pay for it and then take it back at a later date for repair if it was covered by the warranty. I explained I was disabled and due to the distance would prefer a local garage. You have to take it to a garage with such a ridiculously low hourly rate that it's nigh on impossible to find one. They were not interested in my disability so I ended up paying for the repairs out of my own pocket and am currently 2k worse off. Avoid this company.

Very friendly and knowledgeable

I have used warranty 2000 before.and when I had a problem with my car.I made a phone call to them the car was fixed the same week.no problems