That was FAST!!! Thanks for the pdf manual for my new 7iE underfloor electric heating from you folks. Contractor did a great job and sent us pictures of each step; however, somehow the instructions... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had an issue with the warmup under floor heating and Phil was assigned as our engineer. From the initial meeting to the completed repair Phil was excellent. he took the time to explain everythin... Se mer
Had an initial delivery delay, but not warm ups delay, courier problem. All sorted, have to place order for 42m2 sticky mat. Will need tech support advise. Have used for over 30 years, definitely the... Se mer
Företaget har svarat
Marcos at Warmup sorted everything for me, it was all so easy. He was very quick to respond to my emails and sorted out what I needed quickly at the same time sorting out a local supplier near me to r... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Warmup Plc is a UK based manufacturing Plc, creating innovative smart controls and underfloor heating solutions. Warmup has sold more than 2 million systems in 72 countries worldwide. Warmup, founded 30 years ago is a knowledge and research driven business, making proprietary, world-leading products.
Why Warmup?
Skrivet av företaget
- Save your pounds and the planet!
- Underfloor heating is a cleaner, more efficient way to heat a home. Our collection of water and electric floor heaters require less energy to reach an ideal temperature compared to traditional heating systems, saving you money on your heating bills.
- Warranties and 24/7/365
- Many of our heating systems feature a Limited Lifetime Warranty and our SafetyNet Installation Guarantee™ also protects you against any accidental damage to a system during installation. We operate a technical helpline which is open 24 hours per day / 7 days per week / 365 days per year and provide extensive online support materials to help guide our customers through every stage of their project.
- Leading the industry
- Our systems and accessories provide energy-efficient warmth for both new-build and renovation projects, offering true ease of use and a hassle-free installation. We are the only floor heating company whose products are European compliant and CE marked. Our systems feature accreditations from BEAB, cUL, CSA, FIMKO, SEMKO and UL. In addition, we are members of BEAMA and TTA.
Kontaktuppgifter
Abbey Road, Tudor Estate 704, NW10 7UW, London, Storbritannien
- 0345 345 2288
- uk@warmup.com
- www.warmup.co.uk
Get a free instant quote!
4,7
Utmärkt
782 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Warmup when our kitchen floor heating failed
Our kitchen floor heating failed on Christmas Day. A phone call to Warmup after the holiday period was over, and the system fell easily into place. Once I had paid the set fee, a date for the technician to attend was swiftly arranged.
Phil was very thorough, testing the thermostat and then checking the underfloor heating mats. The problem lay with the thermostat which he replaced and helped me to set up. The cost of the new thermostat and call out was deducted from what I had already paid. It was a relief that the ceramic tiled floor was not affected.
Thank you very much to Phil - calm, unhurried and reassuring at all times.
19 januari 2026
Svar från Warmup UK
We're happy to hear a technician visit was swiftly arranged. We appreciate your kind words regarding the technician's thoroughness and calm, reassuring manner. Thank you.
Kind Regards
Warmup
Too hard to programme
21 januari 2026
Svar från Warmup UK
We are sorry you had difficulty - a member of our team has reached out to you and we are happy to go through programming with you when ready.
Kind Regards
Warmup
Techical
After iniatally struggling to get through to technical, once I was speaking to someone I couldn't fault them. Good clear instructions east to follow.
21 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We appreciate your feedback and are so glad the technical support you received was helpful and clear.
Kind Regards
Warmup
Half the order got lost with couriers…
Half the order got lost with couriers and had to wait a week for a replacement
21 januari 2026
Svar från Warmup UK
We regret that part of your order was lost and the replacement delayed. We appreciate your feedback and will investigate the issue with our couriers.
Kind Regards
Warmup
Great help from Harley
Great help from Harley with resetting up of the wifi thermostat after our electrics had been disconnected and it loosing it's settings.
He was able to give me clear and precise information and new what to do when I came up against a problem.
Ten out of ten from me.
19 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that our assistance with your wifi thermostat setup was helpful! We are glad the information provided was clear and precise. Thanks for your feedback.
Kind Regards
Warmup
Clear instructions well paced
Harley gave clear instructions at a good pace pitched so I could understand how the system worked, and I had the opportunity to ask questions. It was more of a conversation rather than someone reading off a script
19 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that you found the instructions clear and easy to follow. We appreciate your feedback.
Kind Regards
Warmup
Anton was incredibly helpful and…
Anton was incredibly helpful and patient - thank you!
13 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that you found our team member helpful and patient. Thank you for your positive feedback; we appreciate it!
Kind Regards
Warmup
Top quality customer care
For a non tech person I was having great difficulty setting the tariff on my bathroom thermostat . Harley, with the patience of a saint, talked and walked me through the process with kindness and consideration and is to be highly commended for his empathy and customer service skills.
16 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that you had such a positive experience! We appreciate your highlighting the assistance you received with your thermostat. It's great to know the support was helpful and considerate. Thank you for your feedback.
Kind Regards
Warmup
Fantastic technical support
Fantastic technical support. Clear and precise instructions and advice.
15 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that our technical support was helpful! Thank you for your positive feedback and for sharing your experience with us.
Kind Regards
Warmup
Thermostat and WiFi connectivity
My issue is with the wi fi thermostat. I recently changed my IP address which means the facia has to be removed to scan the QR code enabling heat management via the app. Warmup constantly tell me the QR code should be on the facia which it isn't. They then tell you to lever the facia off with a sc rewdriver to scan the QR code on the inside which might crack the screen. This year I haven't used my underfloor heating as you can't turn heating on via the app without scanning the QR code. How ridiculous that the app does not make provision in settings for changing IP address. The support team are downright rude and unhelpful.
15 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
Hello,
Thank you for your review.
We do not currently have any emails logged under your name i'm afraid. If you require direct assistance, please email uksupport@warmup.com with your contact details, and a member of our technical support team will be happy to help further and we will ensure you get back up and running.
The Warmup Element thermostat is supplied with a primary QR code located on the front fascia, labelled “Do Not Discard.” This label contains the device’s unique pairing information which is required for securely linking the thermostat to the MyHeating app during initial setup and whenever the Wi Fi network configuration changes (e.g., new router, SSID, password etc…)
If the front label is removed or misplaced, a secondary, permanent QR code is printed on the rear housing of the thermostat. This serves as the backup registration method and ensures that app pairing is still possible even if the external label is unavailable.
The fascia is designed to be removed without any force on the display panel itself. The unit incorporates a release clip located on the underside; inserting a flat head screwdriver into the designated slot disengages this clip. Once released, the fascia lifts away cleanly.
Damage can only occur if the screen is pulled outward without first releasing the retaining mechanism.
It is also important to note that the thermostat remains fully operational as a standalone controller. All heating functions — including temperature adjustment, scheduling, and manual override — can be accessed directly from the unit on the wall until the app connection is restored.
Kind Regards
Warmup
Great service
Harley Smyth was extremely helpful and knowledgeable. He took the time to explain the issue and help me resolve it by talking me through what to do on the phone. Really pleased with the service, thanks
14 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that you received such helpful and knowledgeable support. We appreciate you taking the time to share your positive experience with us.
Kind Regards
Warmup
Technical support
I had a couple of issues during the setup process so I called the helpline number. The technician I spoke to (Anton) was amazing. He patiently walked me through the process and was very quick to resolve my issue. Anton is a real credit to your company.
12 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that the technician was helpful during your setup! We appreciate you letting us know about your positive support experience and that the issue was quickly resolved.
Kind Regards
Warmup
Harley was very patient
Harley was very patient, let me take my time and sorted the problem. Excellent service
13 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that we provided excellent service and were patient in resolving the problem. Thank you for your positive feedback!
Kind Regards
Warmup
Great service
Great service. Explained the fault and provided a solution and explanation supported by a full tech report
11 januari 2026
Svar från Warmup UK
We're happy to hear that you received great service! We appreciate your positive feedback regarding the fault explanation, solution, and tech report.
Kind Regards
Warmup
Rang up with a small issue that I…
Rang up with a small issue that I couldn’t sort out, using my email Harley was able to immediately look at my heating system and identified what the problem was (user error🤦♀️). I was able to rectify this whilst on the phone, fantastic service.
9 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that we could quickly identify the issue with your heating system! We appreciate you taking the time to share your positive experience with our service.
Kind Regards
Warmup
Great customer service
Being able to speak to someone who was clear to understand, knowledgeable and friendly. Thank you Anton.
8 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback with us!
Kind Regards
Warmup
Excellent tech/customer support
I had to change my e mail and was struggling to update my app to get my heating to work. Harley was knowledgeable, kind, efficient, patient and proactive. It took several attempts at my end and he understood that I was getting frustrated. It’s when things go wrong that it’s important to have chosen the right product and company and I was more than satisfied. So often it is a chatbot that deals with the customer and I’m so grateful that Warmup have Real Humans!!!Thank you again Harley.
6 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that our team member was so helpful during your email update! We appreciate you highlighting their knowledge, patience, and efficiency. It's great to know you were satisfied with our support. Thanks for your feedback!
Kind Regards
Warmup
Clear capable friendly
Clear, accurate support and friendly with it. Dealt with the technical issue very capably and clearly. Thank you. Thank you Anton!
7 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that the support you received was clear, accurate, and friendly. We appreciate your positive feedback regarding the capable handling of the technical issue.
Kind Regards
Warmup
Warm up thermostat support
I had a problem with my warm up thermostat as the floor wasn’t heating sufficiently. I called up warm up technical support and spoke with Anton and he did a great job of walking me through how to reset the thermostat despite not being very familiar with thermostat. He worked things out quickly and efficiently and was very helpful. Thank you anton!!!
7 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
We're happy to hear that our technical support was able to resolve the thermostat issue and provide helpful guidance. We appreciate you taking the time to share your positive experience with us.
Kind Regards
Warmup
Very helpful
6 januari 2026
Omdöme utan inbjudan
Svar från Warmup UK
Thank you for your kind review.
Kind Regards
Warmup
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.