Absolutely terrible company to do business with. Bought three items, none fit, sent them back for a refund, and it took them over a month to process! They charged $165 for "taxes, shipping & fees" and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
$91.75 was taken from my refund with no clear explanation. After almost a month of emails,customer service still couldn’t provide an itemized breakdown only vague excuses. Terrible transparency and su... Se mer
Trovo che sia un'idea fantastica per scoprire nuovi brand e pezzi particolari. lo, ad esempio, ho ricevutoi una sciarpa Jacquemus e un top MSGM e sono rimasta soereesa perche non li avrei ami acquista... Se mer
Företaget har svarat
Due le mie esperienze d’acquisto su Wanan ed entrambi riguardanti l’acquisto dei capi della loro linea: un gilet ed una giacca di volpe. Prodotti realizzati su richiesta, modelli molto giovanili,... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Online store where luxury top of the range becomes accessible, to all without compromises. We are the first luxury online concept store born from the desire to innovate, revolutionize and redefine the meaning of luxury and exclusivity. Wanan Luxury is born from the partnership and experience of a team of professionals in the Luxury and Fashion sector to bring to their customers an innovative and personalized online shopping experience based on quality, efficiency and avant-garde technology.
Kontaktuppgifter
Piazzale clodio 22, 00195, roma, Italien
- 391 1774616
- info@wananluxury.com
- www.wananluxury.com
3,2
Medel
235 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mister box ci riprovero di nuovo
Ho comprato 4 box 2 medie e due premium uomo e donna 2 premi erano del valore superiore di 30€ negli altri abbiamo trovato una bella sciarpa di Jacquemus e una borsa coperni. Tenterò nuovamente la fortuna il prossimo mese. Idea fantastica!
31 augusti 2025
Omdöme utan inbjudan
Svar från Wanan
Grazie per aver condiviso la tua esperienza! ✨
Siamo felici che tu abbia apprezzato la selezione e trovato articoli di valore come la sciarpa Jacquemus e la borsa Coperni – due pezzi davvero iconici! 🎁
La mystery box è pensata proprio per unire sorpresa, qualità e un pizzico di fortuna... e siamo contenti che tu abbia colto lo spirito dell'iniziativa. Ti aspettiamo il prossimo mese per una nuova esperienza da scoprire! 💫
Il team Wanan Luxury
Non mi sembra vero ho comprato 5 box…
Non mi sembra vero ho comprato 5 box premium e ho trovato due prodotti dello stesso valore uno da 220€ e una borsa di Balenciaga ancora non posso crederci! 🥺
31 augusti 2025
Omdöme utan inbjudan
Svar från Wanan
Grazie di cuore per il tuo feedback! 🖤
Siamo felici che tu abbia colto lo spirito della nostra Mystery Experience e che i prodotti ricevuti ti abbiano entusiasmata. Ogni box è una sorpresa, ma leggere reazioni come la tua ci ripaga del lavoro e della cura che mettiamo nella selezione.
Goditi i tuoi nuovi articoli e… chissà cosa potresti trovare la prossima volta! 😉✨
Il team Wanan Luxury
Ma anche no!
Aspetto due settimane per i pacchi ma comunque ci sta visto che è estate ed anche loro potrebbero essere in ferie, ma ricevere una mutanda ed un paio di calzini anche no!!!! Mai più!!!
29 augusti 2025
Omdöme utan inbjudan
Svar från Wanan
Gentile,
ci dispiace che il contenuto delle mystery box non abbia rispecchiato le sue aspettative. Tuttavia, è importante chiarire il senso dell’iniziativa: una mystery box è, per definizione, una selezione a sorpresa, in cui non si conosce in anticipo il contenuto e non è garantita la presenza di un determinato tipo di prodotto.
I capi ricevuti sono tutti originali e selezionati tra brand di fascia alta, con valore di listino pari o superiore al prezzo pagato. Comprendiamo che ricevere capi come intimo o accessori possa non entusiasmare tutti, ma fa parte del meccanismo della mystery: si accetta il rischio di trovare qualcosa di diverso dalle proprie preferenze personali, in cambio della possibilità di ricevere un articolo anche molto più pregiato.
Ci scusiamo per l’attesa dovuta ai tempi di spedizione estivi e restiamo comunque disponibili per eventuali chiarimenti.
Il team Wanan Luxury
fake bag labeled as real
ordered an back pack bag labeled as Yamamoto authentic. the price was 600 and it came with a hole in one of the pockets as if the product wasn't completed. they sell fake for a bad discount while saying it's authentic
6 maj 2025
Omdöme utan inbjudan
Svar från Wanan
Dear,
We take these kinds of accusations very seriously and strongly reject your claim.
All products sold on our website, including the item you mentioned, are 100% authentic and sourced directly from official distributors or verified partners. We do not and have never sold counterfeit items — any suggestion to the contrary is completely false and legally defamatory.
If the item you received was damaged, we invite you to contact our customer service team immediately so we can review the case and offer a proper resolution. However, calling a product "fake" without any proof is not only incorrect, but also damaging to our reputation and subject to legal action.
We remain available to assist you through the proper channels and kindly ask that future feedback remain within the bounds of fairness and truth.
Sincerely,
Wanan Luxury Team
Delusione totale.
Delusione totale.
Ho acquistato ben tre mystery box da Wanan Luxury, attratta dalla promessa di ricevere articoli di valore, con possibilità di ricevere accessori anche fino a 2000 euro. Il risultato? Due paia di calzini di Alexander McQueen (ripetuti!) e un accessorio make-up sconosciuto.
Nulla che giustifichi il prezzo speso, né l’hype creato nelle comunicazioni marketing.
Più che una luxury experience, è sembrato un modo per liberarsi di magazzino invenduto.
La sensazione è stata quella di essere stata presa in giro, soprattutto considerando l’aspettativa costruita attorno all’operazione.
Capisco il concetto di “mystery”, ma non giustifica la scarsa varietà e la mancanza di reale valore percepito. Un’esperienza che non ripeterò.
18 augusti 2025
Omdöme utan inbjudan
Svar från Wanan
Gentile,
ci dispiace sinceramente che la sua esperienza con le mystery box non abbia rispecchiato le sue aspettative. Tuttavia, desideriamo fornire alcune precisazioni.
Le nostre mystery box si basano su una selezione casuale di articoli autentici e di brand prestigiosi, il cui valore di listino è sempre pari o superiore al prezzo di acquisto. Come indicato chiaramente nella descrizione dell’iniziativa, i contenuti sono a sorpresa: ciò significa che non è garantito il ricevimento di un accessorio di alto valore, ma vi è una possibilità, comunicata in modo trasparente.
Capita che alcuni clienti ricevano capi o accessori di fascia molto alta – inclusi borse o prodotti dal valore superiore ai 1000 euro – ma, trattandosi appunto di una "mystery", non possiamo assicurare la presenza di articoli specifici o varietà predefinite.
Ci dispiace se i prodotti ricevuti non hanno incontrato i suoi gusti personali, ma possiamo assicurarle che si tratta comunque di articoli autentici, selezionati con cura e corrispondenti al valore commerciale indicato.
Rimaniamo a disposizione per qualsiasi chiarimento e ci auguriamo che possa darci in futuro un’altra occasione per offrirle un’esperienza più soddisfacente.
Il team Wanan Luxury
Do not trust this website
Do not trust this website. I ordered a 3 thousand dollar Celine dress and the package came without a dress. They also lied about their shipping and processing.
28 juli 2025
Omdöme utan inbjudan
Servizio clienti eccellente
Servizio clienti eccellente! Ho acquistato un blazer ad un prezzo molto competitivo rispetto ad altri siti, sbagliata la taglia mi hanno supportato in modo eccellente nella procedura di reso e cambio del capo. Consigliato!
18 april 2025
Omdöme utan inbjudan
Trash customer service.
Wanan luxury has nice deals but their availability of inventory on their site is misleading. I placed an order for 10 items but they cancelled 5 of the 10. They procrastinated for a week to ship my order. Emailing asking me to buy more items. I never received my order. This issue has been going on since march 5th. $2842.25 usd is currently being held by them and I have nothing to show for it. The carrier lost my parcel, issued a claim to wanan luxury to reimburse them. Wanan luxury has been sitting on the document for 11 days and has not returned it back to the shipping carrier. I’d advise avoiding this company as I’ve experienced terrible professionalism and lack of communication obviously.
5 mars 2025
Omdöme utan inbjudan
Sono cliente da diverso tempo e sono…
Sono cliente da diverso tempo e sono sempre rimasta soddisfatta degli articoli acquistati ,la qualità e tempistiche di consegna. Sempre disponibili alle mie esigenze personali ma soprattutto una nota speciale riguardo alle coccole ricevute qualità di cliente.
Per me personalmente è un piacere ad essere vostra cliente.
19 december 2024
Omdöme utan inbjudan
Ottimo acquisto
Autry comprate sul sito, il numero calza a pennello e packaging sempre ottimo
31 oktober 2024
Omdöme utan inbjudan
Had zero issues ordering a CP Company…
Had zero issues ordering a CP Company cardigan to Ireland, it arrived within about 5 days. Item and size was accurate. As the prices are a lot lower than UK sites, I will use again.
2 oktober 2024
Omdöme utan inbjudan
Great experience
I ordered Balenciaga boots that showed up within 4 business days in a double box. Everything was great and the price was awesome.
Return policies and fees are shared on the website, not sure why everyone here is so upset by having to pay for return shipping.
16 augusti 2024
Omdöme utan inbjudan
Do not buy from this company
Do not buy from this company. Their website cannot differentiate between shipping and billing addresses. Meaning my package was held in the handling facility for days because they inserted a mix of my shipping and billing address. When it finally arrived (after I spent an hour on the phone with UPS explaining the situation) one day before I was due to give a speech in front of 200 people, it was a pair of size 42 woman’s trousers. Not even the same gender or brand as I ordered.
3 september 2024
Omdöme utan inbjudan
Svar från Wanan
Dear Customer,
Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience you’ve experienced. We completely understand how frustrating and disappointing this situation must have been, especially considering the importance of the event you were preparing for.
Regarding the address issue, we are deeply sorry for the confusion. Our system allows customers to enter separate billing and shipping details, but clearly something went wrong here, and we take full responsibility for investigating and resolving this technical concern immediately to prevent it from happening again.
As for the incorrect item you received, we are equally dismayed. This is certainly not the level of service or accuracy we strive for. We would be grateful for the opportunity to make things right—whether through an immediate replacement, a full refund, or any other solution that would help restore your confidence in us.
Please feel free to reach out directly to our customer care team at [contact info], and we will prioritize your case with the urgency it deserves.
Thank you again for bringing this to our attention. We truly value your trust and hope we can demonstrate our commitment to better service in the future.
Warm regards,
Wanan Luxury
ILLEGAL fees for returns
Thieves. ILLEGAL fees (in European Union) and bad customer service. When you want to return an item, they charge you the original shipping cost (that was free) on top of the the return shipping costs. This is illegal in the European Union. So I have to pay €30 + €15 = €45 shipping costs for returning an item from Belgium to Italy (no import taxes). When informing their customer service about this, I get the same, automated email explaining all the fees.
17 juni 2024
Omdöme utan inbjudan
Svar från Wanan
Thank you for sharing your feedback. We are truly sorry to hear about your experience and for any frustration this situation has caused you. We appreciate the opportunity to clarify how our return process works.
Please know that we do our best to be fully transparent regarding any potential costs related to returns. The original shipping fee, even when offered as complimentary at the time of purchase, is a service that is covered upfront by the company. When an item is returned, this initial shipping cost is then deducted, along with the return shipping fee, as per our return policy—information that is available during checkout and in our terms and conditions.
That said, we understand how this can be disappointing, and we certainly never intend for our customers to feel let down. We continuously review our processes to ensure they are fair and in full compliance with applicable regulations, including those in the European Union.
We truly value your feedback, and if you would like to discuss this matter further or explore alternative solutions, our customer care team is here and ready to assist you personally. Please feel free to reach out at [contact info].
Thank you again for bringing this to our attention.
Warm regards,
Wanan Luxury
Trusted website
Trusted website
Shipping very fast
Products authentics
I got saint laurent sneakers and polo from them came at the right time .
2 juni 2024
Omdöme utan inbjudan
One of the best purchase I've ever…
One of the best purchase I've ever made.
You can get here high brands for the cheap price.
Good prices, premium quality, quick shipping. Nothing else to add.
22 mars 2024
Omdöme utan inbjudan
MCM Backpack! Recommed this site!
I ordered a MCM backpack on 27th Fedruary and i recieved the bag on 1st of march at Greece! I am absolutly satisfied with the costumer service and the item! It is 100% original! I recommed this site!
1 mars 2024
Omdöme utan inbjudan
Wanan Luxury is such a SCAM that it has…
Wanan Luxury is such a SCAM that it has forced me to write a review. I am not a keyboard warrior and normally this sort of thing I would just put down to experience - but seriously this company are SCAM artists. I seriously advise everyone against ordering from this website. I ordered an Off-White cap which arrived crushed in very poor packaging. Not how you expect a 300€ cap to be delivered to you. I returned the item immediately and after much chasing and emails back and forth was told that they would refund me ONLY 50€ as the tags on the item were damaged. This of course is absolutely false and they are just trying to SCAM me. They still refuse to refund my payment. Buyer BEWARE - I can´t imagine this outfit will be around for much longer anyway with practices like this.
13 februari 2024
Omdöme utan inbjudan
Svar från Wanan
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how upsetting this situation has been for you. It’s never our intention to cause frustration, and we appreciate the opportunity to clarify.
Regarding the packaging, we take great care in preparing our shipments, but we regret if the condition in which your item arrived did not meet your expectations. We will certainly look into this matter to ensure better handling moving forward.
As for the return and the condition of the item, our team follows a detailed inspection process before approving refunds. In this case, the item was found to have damaged tags, which unfortunately affects its eligibility for a full refund under our return policy. That said, we completely respect your point of view and are sorry if our communication has not fully addressed your concerns.
We assure you that we take all claims seriously and strive to act with transparency and fairness. If you would like to provide any additional details or evidence regarding the condition of the item upon return, we are more than willing to re-open the case for further review. Your trust is important to us, and we would very much like to resolve this in the best possible way.
Please feel free to contact us directly at [contact info], and we will prioritize your case.
Thank you again for your feedback. We hope to have the chance to restore your confidence in our service.
Kind regards,
Wanan Luxury
Worst customer service I have ever…
Worst customer service I have ever experienced. Purchased a cap which came poorly packaged and flattened. Paid 15 euros for delivery. I returned the item but never received a refund. Would strongly advise against purchasing from this site
7 december 2023
Omdöme utan inbjudan
Svar från Wanan
Thank you for taking the time to share your experience. We are truly sorry to hear about the inconvenience you faced and understand how disappointing this must have been for you.
Please accept our sincerest apologies if the packaging did not meet your expectations. We are already reviewing this internally to ensure our standards are consistently upheld.
Regarding your return and the refund, we are very sorry for any delay or misunderstanding. Our goal is always to process returns as smoothly and transparently as possible. We would appreciate the opportunity to look into your case personally and find a solution as soon as possible.
Please contact us directly at [contact info] with your order details, and we will prioritize resolving this matter for you.
We genuinely value your feedback, as it helps us improve, and we hope to have the chance to restore your confidence in our service.
Kind regards,
Wanan Luxury
Ho comprato un chiodo misto a pelliccia…
Ho comprato un chiodo misto a pelliccia nera, e devo dire che sono rimasta molto soddisfatta, il capo è stupendo,e subito ho fatto un nuovo ordine di una giacca in pelliccia che deve ancora arrivare, spero di rimanere soddisfatta come il primo ordine.
Aggiornerò la mia recensione appena arriverà l’ordine.
Per adesso sito molto affidabile.
9 januari 2024
Omdöme utan inbjudan
Detta är Trustpilot
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