I can't thank Steven within the provisioning team enough for his support once again. He continuously goes above and beyond to resolve any issue that is raised in a timely matter whilst keeping me... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Porting team as helpful as ever, nothing seems too big of an ask, can always expect a good interaction every time :) Hannah and Brogan always joyful on the phone too!
We always have an easy and great experience with the number ports team. They are very quick to clear up any mistakes we may have made with the port process and then offer advice to get this sorted.
Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.
Kontaktuppgifter
PO Box 18871, B91 9DH, Solihull, Storbritannien
- +44 (0)20 3301 6000
- sales@voiceflex.com
- www.voiceflex.com
4,8
Utmärkt
194 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sam went above and beyond to quickly…
Sam went above and beyond to quickly solve an issue we had experience during a port we had in today.
Thanks again!
2 juli 2026
Omdöme utan inbjudan
Svar från Voiceflex
Hi Becca,
Thanks so much for your review! We're really pleased Sam could help get everything sorted. We'll be sure to pass your feedback on to him!
Best wishes,
Donna
The porting and provisioning team are ace!
The porting and provisioning team really deserve a raise, they’ve been the most responsive part of this process.
11 maj 2026
Omdöme utan inbjudan
Svar från Voiceflex
Hi Bradd,
Thank you so much for the fantastic feedback! We’re thrilled to hear our provisioning team made such a positive impression throughout the process. We’ll be sure to pass your kind words on to them — they’ll really appreciate it!
Best wishes,
Donna
Outstanding Service from Sean
Outstanding Service from Sean, always goes above and beyond, excellent Company to deal.
22 april 2026
Svar från Voiceflex
Hi Angie,
Thank you so much for your kind feedback. We’re really pleased to hear that Sean has provided such outstanding service and consistently goes above and beyond.
We’ll be sure to share your comments with him and the wider team.
Best wishes,
Donna
Voiceflex were very helpful with prompt support
Voiceflex were very helpful in sorting a difficult porting situation and their prompt and proactive help was very much appreciated.
22 april 2026
Svar från Voiceflex
Thank you so much for your 5* review!
We’re really pleased to hear that our team was able to help resolve your porting situation and that you found our support prompt and proactive.
Best wishes,
Donna
Sean Walsh has been a fantastic help to…
Sean Walsh has been a fantastic help to us over the last couple of days. He resolved a situation and kept us updated regularly. Thank you Sean :)
21 april 2026
Omdöme utan inbjudan
Svar från Voiceflex
Hi Elizabeth,
Thank you so much for your lovely feedback 😊
We’re really pleased to hear that Sean was able to support you and resolve the situation!
Best wishes,
Donna
terrible customer service
terrible customer service. Nobody cares about anything. they can't even forward emails internally and ask you to email different department - this shows how little responsibility they take - if they can't do simple things like that, don't expect them to do anything more complex or care about providing great customer service! Avoid at all cost!
10 mars 2026
Omdöme utan inbjudan
Svar från Voiceflex
Hi Mike,
I'm sorry to hear about your experience and understand how frustrating this must have been. To help me investigate and make things right, please email customerservices@voiceflex.com
with your ticket number and details of your contact.
Many thanks,
Donna
Attentive to customer needs
Attentive to customer needs, flexible helpful and thoughtful. As well as technically gifted.
24 februari 2026
Svar från Voiceflex
Hi Stuart,
We’re really glad we could help and that you’ve found us responsive.
We really appreciate you taking the time to leave this review!
Best wishes,
Donna
These guys are great - After 15 years, I can still say that
These guys are great. Always helpful, always timely and responsive.
I wish other suppliers were as helpful as Voiceflex.
20 februari 2026
Svar från Voiceflex
Hi Martin,
Thanks so much for the great review — we really appreciate it.
It’s good to hear that the team’s been helpful and responsive when you’ve needed us.
Best wishes,
Donna
Lasantha Kankanamge Great Support!
We're new to VoiceFlex so had a few teething issues while starting up. Lasantha was a fantastic help in support and made sure we had no issues getting up and running.
10 februari 2026
Omdöme utan inbjudan
Svar från Voiceflex
Hi Matthew,
Thank you for the 5-star review. We’re glad Lasantha was able to support you through those early teething issues and get everything up and running smoothly.
We appreciate you taking the time to share your feedback!
Best wishes,
Donna
Dealt with Toby very patient and helped…
Dealt with Toby very patient and helped me through all the steeps even Handset software upgrade until we were happy with the config ang and ring patterns.
To be fair 11 out of 10 if it were possible.
26 januari 2026
Svar från Voiceflex
Hi Peter,
Thanks very much for your 5-star review. It’s great to hear that Toby was able to support you throughout the whole process and take the time to make sure everything was set up exactly right for you.
We appreciate you sharing your experience.
Best wishes,
Donna
Great customer service
22 januari 2026
Svar från Voiceflex
HI James,
Thank you so much for taking the time to share your experience!
Best wishes,
Donna
We were constantly updated and did not…
We were constantly updated and did not have to chase everyday. The staff were very knowledgeable and helpful.
19 januari 2026
Svar från Voiceflex
Hi Rudy,
Thank you so much for your 5-star review! We really appreciate your kind words. We're glad to hear you felt consistently updated and didn’t have to chase for information — that’s exactly the experience we aim to provide.
Best wishes,
Donna
These guys go above and beyound when it…
These guys go above and beyound when it comes to getting things right
8 januari 2026
Omdöme utan inbjudan
Svar från Voiceflex
Thank you for taking the time to leave this review Simon! We appreciate you sharing your experience.
Best wishes,
Donna
Alex was really helpful
18 december 2025
Omdöme utan inbjudan
Svar från Voiceflex
Thank you so much for your 5* review. We're pleased Alex was able to help you.
Best wishes,
Donna
I recently encountered an issue with…
I recently encountered an issue with some numbers, and before I even had the chance to raise a ticket, their support team had already resolved it.
Their responsiveness is outstanding—tickets are handled so quickly that we know we can always rely on them to get things done efficiently and effectively.
A special thank you to Emma Webber from the Provisioning Team for the excellent support!
12 december 2025
Svar från Voiceflex
Hi Tiago,
Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that our team, especially Emma, was able to provide you with such outstanding support.
Best wishes,
Donna
Issue fixed within 5 mins of Support…
Issue fixed within 5 mins of Support Case being raised, excellent service
10 december 2025
Omdöme utan inbjudan
Svar från Voiceflex
Thank you, Dave, for your positive feedback. We're glad we could resolve your issue quickly and provide excellent service.
Best wishes,
Donna
I want to thanks voiceflex
I want to thanks voiceflex! i am a new customer about to go into partnership with them! the support has been next level! they know exactly what they are talking about, even to the point they have knowledge or popular PBXs and can help with settings and setup. Very impressed! in particular Lasanbha! He is very good and knowledgeable. I highly recommend these guys! and a big thanks to Elliot Bennett! He is in sales but has good technical background, he issnt just trying to sell me solutions for the sake of it, they make recommendations and appropriate suggestions without being forceful.
28 november 2025
Omdöme utan inbjudan
Svar från Voiceflex
Hi Craig,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you’re impressed with the support you’ve received, especially from Lasantha and Elliot.
We’re excited to welcome you as a new customer and look forward to a successful partnership.
Thanks again for your kind words!
Donna
Great provider, friendly & knowledgable
We have worked with Voiceflex for many years and have always found their service to be friendly an knowledgeable. They provide personal service with not automated bots, just real people :-)
12 november 2025
Omdöme utan inbjudan
Svar från Voiceflex
Hi Gary,
Thank you for the wonderful feedback and for working with us over the years. We’re really glad our friendly, human support continues to make a difference. We appreciate your trust and partnership!
Best wishes,
Donna
Thanks for sorting things out for us…
Thanks for sorting things out for us Brogan!
12 november 2025
Omdöme utan inbjudan
Svar från Voiceflex
Hi Ayushmita,
Thanks for the great feedback! We’re glad Brogan could help.
Best wishes,
Donna
Brilliant support !! Thank you.
Contacted Voiceflex with a problem and they were calm, supportive and helped me sort out a mess that another company said couldn't be fixed.
Massive thanks to Harry in billing, Toby and Lasantha in support, a credit to your company.
11 november 2025
Svar från Voiceflex
Hi Karen,
Thank you for the wonderful 5-star review. We’re delighted Harry, Toby and Lasantha were able to help get everything sorted, especially after you were told it couldn’t be fixed. They’ll be thrilled with your feedback. If you need anything else, we’re always here to help!
Best wishes,
Donna
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