I liked the friendly welcome. Jacob was very helpful and understood the needs of a pensioner. When I changed my mind about purchasing a phone, there were no dramatics, just helpful advice. I would rec... Se mer
Företaget har svarat
Plats
Byt plats4 Union Street, SA1 3EE Swansea, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Se mer
Företaget har svarat
Katie provided exceptional customer service from start to finish. She was friendly, professional, kind and genuinely went out of her way to help. She listened carefully, answered all my questions with... Se mer
Företaget har svarat
Louis & the rest of the staff were really helpful in the shop, brilliant prices, will definitely use Vodafone again
Företaget har svarat
Företagsinformation
Om Vodafone UK - Swansea
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
4 Union Street, SA1 3EE, Swansea, Storbritannien
4,9
Utmärkt
256 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mobile and broadband set up
Calm, explained everything sorted me out not a problem
24 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
We appreciate your positive feedback, John. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Best customer services thank you !!
Best customer services thank you !!! Ethan /rowan fantastic 👏 👌 10/10
20 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hello, Dimitris,
It's great to hear that you received a 5 star service from Ethan and Rowan! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, super friendly and very knowledgeable. Was extremely happy with the help they provided
14 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Loli,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Really helpful staff in store
Josh in Swansea store very helpful in going through my existing contract with me and helping me remove unnecessary data. Have used Vodafone for years due to good mobile coverage, and have always had great customer service in this store. Highly recommend.
14 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Katie,
This is lovely feedback for Josh. Thanks for taking your time to share this experience and your recommendation for us. If you ever need any help, please reach out to us, by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great advice
Josh was very helpful. Explained everything fully and saved me money. No pressure selling. Happy I visited the store.
30 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Clayton. Thank you for your review for Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was lovely
Katie was lovely, really helpful, knew her stuff and was really funny. Nothing was too much trouble and as an older person it was great to be spoken to and treated like a Human being and not some old numpty. 10/10 customer service, thank you Katie.
27 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hello, Helen,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Katie.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Our interest has been down for two…
Our interest has been down for two weeks now since storm Darragh. We spoke several times to a lady at customer services who assured us everything would be up and running within a week and we’d be compensated for our hardship.
The engineer called today and fixed the problem but he said the router needed replacing as the signal wasn’t stable and it shouldn’t be like that. Vodafone have just messaged to congratulate themselves for fixing the problem and when we asked about compensation we’d get £9.76 for a reduced timeframe. About a week. We’re not getting a new router either. Contract runs out in March so they know where they can shove the renewal!
20 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Dee, I'm sorry to hear storm Darragh had such a bad affect on your service. So we can run some diagnostics on your router and check if the information provided by the engineer's correct, please call our dedicated team on 0333 304 0191 and we'll take a look. Thanks, The Vodafone Social Media Team
Josh was incredibly helpful
Josh was incredibly helpful - give this man a promotion!
10 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Glenn,
Thanks for sharing your fabulous feedback for Josh. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent team
Bianca and her team do an excellent job, they were very polite and patient fixing my problematic sim card issue, very knowledgeable and friendly people.
19 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Phil,
Thanks for your review for Bianca. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Just wanted to leave a glowing review…
Just wanted to leave a glowing review for Katie who assisted me on 13/11 with a rather sensitive matter I had.
From start to finish, Katie dealt with this matter with the utmost professionalism and she is a credit to the Swansea store. If you are lucky enough to be assisted by Katie, I'm confident that you will have a great customer service experience.
Thanks again
TPM
13 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Thomas,
It's great to hear about your recent experience and feedback for Katie. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The customer experience was excellent.
The customer experience was excellent.
Rowan and Josh answered all my questions and were very pleasant and helpful. You should give them a raise.
14 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Jeremiah. Thank you for your review for both Rowan and Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ie and Rhys were really helpful and…
Katie and Rhys were really helpful and went above and beyond to find me a good deal. And were really professional. It was a pleasure to meet them both.
13 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Sandra,
This is lovely feedback for Katie and Rhys. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Katie was ultra helpful & friendly
Katie was ultra helpful & friendly! The people in the Swansea Vodafone shop are the best! Thankyou
13 november 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Rosy. Thank you for your review for Katie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hi came into the store today just out…
Hi came into the store today just out of a query I wanted an answer to ,ended up getting it sorted plus got my broadband sorted as well,Juts wanted to ask a question from Katie but can't contact the store directly ,was she able to call me on my number ending 150 so I can clarify my broadband package ,thanks. NZ
20 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hello, Steven,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service as always
For Becky covering in the Swansea store today. Thank you for taking the time with us to sort a new contract for my mother. Great service, good deal as I'm already with Vodafone and couldn't have offered better customer service. Your local store is lucky to have you as a rep
19 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Rachael,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Swansea store.
Thanks,
The Vodafone Social Media Team
Swansea store
I came in to the Swansea store today with my aunt who is 96 years of age.
We were helped by a lovely assistant called Becky.
She made what could have been a very stressful experience much easier.
She was kind, patient who guided us through the process & gave us prudent advice in an appropriate manner which my aunt understood.
The service received was above & beyond thank you.
14 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hello, Sian,
It's great to hear about the positive experience which you've had with Becky. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Madi really helpful customer agent
Madi really helpful customer agent, polite, courteous and informative, excellent customer service.
10 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Ronald. Thank you for your review for Madi. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie in Swansea was fantasic.
9 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Alex,
This is a great review for Katie. Thanks for sharing.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service
Excellent service. Very knowledgeable would definitely recommend
Josh was very helpful
5 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing Service
Katie in the Swansea store has been so incredibly helpful, couldn't have had a better experience! Can't wait to receive my new phone Friday.
1 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Bethan,
This is a great review for Katie. Thanks for taking your time to share. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.