I liked the friendly welcome. Jacob was very helpful and understood the needs of a pensioner. When I changed my mind about purchasing a phone, there were no dramatics, just helpful advice. I would rec... Se mer
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Plats
Byt plats4 Union Street, SA1 3EE Swansea, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Se mer
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Katie provided exceptional customer service from start to finish. She was friendly, professional, kind and genuinely went out of her way to help. She listened carefully, answered all my questions with... Se mer
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Louis & the rest of the staff were really helpful in the shop, brilliant prices, will definitely use Vodafone again
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Företagsinformation
Om Vodafone UK - Swansea
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
4 Union Street, SA1 3EE, Swansea, Storbritannien
4,9
Utmärkt
256 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Vodafone avoid please avoid
have recently had letters from Vodafone saying that I have a device plan with them and they even took money from my account as a direct debit. I was previously with them years ago and left. When I contacted them the device plan no don’t exist and there was no account in my name with them. After investigating they said it was their error and the matter was closed. Since then I keep getting threatening letters saying I ow money and they will report me and pass on my details to a debt collector agency. Since then after numerous attempts and telephone conversations they emailed me and said them matter was resolved and there is no account or outstanding money owing.
Today 04/09/2025 I have received a letter saying that my details have been passed onto a debt collector agency where if I don’t pay the outstanding balance this will be passed onto to my credit report and a default will put against my name.
I feel utterly disgusted and disappointed I honestly thought this was resolved. Vodafone I am taking this matter further
Been in touch with this debt collection agency ZINC credit management my details are now with them and they want funds from me when I don’t ow any and if not payed this will go against me I really 🤔 feel like despite all the evidence I have Vodafone still insist on not resolving the issue issues I will have no option but to contract the financial ombudsman
5 september 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
We value your feedback. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Vodafone Social Media Team
amazing customer service
amazing customer service, would 100% recommend
30 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Thank you Josh and good luck!
Josh helped us out so much today. His knowledge and friendliness were the best. Thank you!
29 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Extremely helpful and polite staff
I came into the Swansea Vodafone shop and Josh and Maddie were SO helpful to both myself and my Mum. We bought 2 new contracts and had 2 new phones. Not only did Josh and Maddie help us choose the best phone for us and sort out the transfer of all our data, they helped both of us to sign in (and change passwords where needed) to our apps/emails on our new phones.
19 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Kathryn,
Thanks for the lovely review and fantastic support for Josh and Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie is awesome
Came in to Vodafone Swansea to sort an upgrade and do a number transfer, which is always a complicated procedure.
Katie from the team was fantastically helpful, guided us through the whole process smoothly and got us sorted out with minimal fuss. An absolute star and even saved us a bit of money on our broadband!
16 augusti 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
We're happy to hear that your upgrade and number transfer went smoothly. It's great to know that a team member provided fantastic help and even saved you money. Thank you for your positive feedback!
Vodafone Social Media Team
Lovely service from Joshua providing…
Lovely service from Joshua providing many discounts.
22 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Sarah
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was so helpful outstanding with…
Katie was so helpful outstanding with setting up my new phone, I think Katie should be put forward to a pay raise and employee of the month 😀
26 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was super helpful…
Katie was super helpful and made life getting a new phone easy
26 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was very helpful
Katie was very helpful, made me feel at ease , got me a great deal. Great comunication skills. 5* rating , deserve a payrise
21 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Leon,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks to Katie for providing such a…
Thanks to Katie for providing such a professional and friendly service. Walked out with a new phone saved me money!
14 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Olivia,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I am blown away with the help Josh gave…
I am blown away with the help Josh gave me as a nervous 78 year young. Will highly recommend Vodaphone Swansea to everyone who asks. A big WELL DONE!
14 juli 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey there,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katy served me and was excellent, night and day between EE staff and service
Happy friendly face, understood what I wanted and could confirm my fears of being stuck behind a CGNAT can be circumnavigated, they also will be better standard of service, especially since they are buying out three
21 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi Briony. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always helpful and friendly staff
Always helpful and friendly staff. Would not go anywhere else. Excellent customer service!
6 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hi, we are pleased to hear about your fantastic experience. It's great to hear our representatives were helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Svar från Vodafone UK - Swansea
Hey Lionel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Maddie was amazing
Maddie was amazing. Very friendly and very helpful!! ❤️ Oz family
24 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Paul,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service, no hassle.
I went to the store early on a Monday morning, very stressed and in a rush.
Josh greeted me politely and offered assistance immediately. I explained my issue, knew exactly what I wanted and got to the point, and so did Josh. There was no faffing around, no flourishing and trying to upsell me random items - he was to the point, gave me cheaper alternatives and made sure I had what I needed (cost cap etc)
Josh was informative and very friendly. We had a pleasant conversation which brought my stress levels down and he explained all I needed to know clearly.
The store was quite, clean and all staff were engaged with customers. Great experience overall!
12 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey there,
This is fantastic to hear! We really appreciate the feedback. We are pleased to hear that Josh was able to sort it out for you.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was absolutely fantastic
Katie was absolutely fantastic. I could not ask for any better service she built a trust with me and made sure I had the best offer for what I suited my needs.
Katie is a assist to your store and big personality and please do not change.
20 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Zeana,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
Great experience! Usually dread upgrading my phone but Katie was super helpful and made the transition very easy. Couldn't be happier!
6 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Marcia,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Both Maddy and Josh were very helpful
Both Maddy and Josh were very helpful
25 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incompetence costs everyone
Served by Katie. Service light and fresh, which is nice. But the result has been a complete disaster. Her incompetence has resulted in a major set up error, leaving us with ZERO mobile service - and literally hours of personal time and Vodafone staff time to resolve.
19 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Swansea
Hey Finch,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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