My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380... Se mer
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Plats
Byt plats15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole proce... Se mer
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I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... Se mer
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I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward. What made the exp... Se mer
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Företagsinformation
Om Vodafone UK - Richmond
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
15 The Quadrant, TW9 1BP, Richmond Upon Thames, Storbritannien
4,7
Utmärkt
131 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered online and collected in store
Ordered online and collected in store - amazing and smooth experience!
30 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Deborah,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent
I recently visited the Vodafone store in Richmond and had a wonderful experience. The store advisor, Munaf, was incredibly knowledgeable and helpful. They took the time to understand my needs and preferences, and provided excellent recommendations for both a phone and a plan. Munaf patiently explained the pros and cons of different options, helping me make an informed decision.
The store itself was well-organized and had a wide selection of phones and accessories. The staff were friendly and approachable, creating a welcoming atmosphere. The entire process, from browsing to purchasing, was smooth and hassle-free.
I highly recommend visiting the Vodafone store in Richmond, especially if you're looking for expert advice and excellent customer service. Munaf and the rest of the team will ensure you have a great experience.
2 november 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Rilwan,
Thanks for letting us know what an amazing job Munaf did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sahal M was amazing
Sahal M was amazing! So attentive and knowledgeable and did whatever was needed to get the job done. He is also extremely kind and polite. He was able to help my family and I with our very complicated changeover to Vodafone. He’s just a gem! Thank you Sahal!
19 oktober 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hi Antonia,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Helpful
Helpful, knowledgeable and attentive staff. Service was personal and very quick
18 oktober 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Kwabena,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris helped me setup a TalkMobile sim!
13 oktober 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Cosmin,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Richmond
Hey Hywel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ché was fantastic
Ché was fantastic, he helped me greatly with all my issues and listened to my problems.
1 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Yinka,
Thanks for the lovely review and fantastic support for Che.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
My experience was very good as all my…
My experience was very good as all my queries were answered swiftly and in detail, so the phone set up was quick and easy.
13 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Rachael,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service!
25 september 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Paul,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Nice and helpful staff
The staff is really nice and helpful especially Tarek.
30 augusti 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Raby,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Humayun was great!
27 juli 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Natalie,
Thanks for the lovely review and fantastic support for Humayun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Awful beyond words !
i went into Richmond store . 3 assistants and no customers except me . I waited 15 minutes listening to them talk about how to make a curry . Eventually , I asked if I could be served to upgrade my phone . An unsmiling , assistant called Tarek reluctantly came over with hands in pockets . He was completely useless - there were no demo models and everything he said was designed to put me off buying . A secret shopper needs to go in to experience just how awful this is for the customer . I ended up hating the company .
PS. The reply from Vodaphone below points me to a FB group which was set up by disgruntled customers . It is simply there to help us moan - not to sort out problems . Unbelievable !
27 juli 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hi Neil,
It's disappointing to hear of your experience when visiting the Richmond store, this certainly isn't the kind of service we want to provide. If you do still require any help please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY and we will help in any way we can.
Thanks,
Vodafone Social Media Team
Impressive staff!
25 juli 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hi Angela,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Good service
23 juli 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hi Matthew,
Thanks for your review for our Richmond store.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Che is very helpful
Che is very adorable and helpful. Great experience
12 juni 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Wendy,
Thanks for the feedback and support for Che, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Bobby was fantastic in helping me set…
Bobby was fantastic in helping me set up new phone. Great service
15 juni 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hi Marie,
This is a great review for Bobby. I’m glad to hear he helped to set up your new phone.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Rubbish service from uk’s best network …
I am using 2 sim cards and 1 broadband for my home and vidafone has suddenly increased my bill from £49 to £58 by telling me CPI increase
Now the broadband is getting rubbish speed and sim cards internet is not working properly in some of the area in west london where i am working most and when i am complaining customer services are telling me that it will be like this and not gonna be better in thise areas now i am paying that much money to uk’s best network and and getting rubbish service with actual more money than what i was told to pay at the beginning of my contract
Completely unhappy and frustrated with this all
13 juni 2023
Omdöme utan inbjudan
I recently purchased the iPhone 14 Max…
I recently purchased the iPhone 14 Max from Vodafone Richmond and I couldn't be happier with my purchase. The phone is incredibly easy to use and the sales person who helped me was very helpful. The customer service I received was top-notch and I felt like my needs were really listened to. Overall, I had a great experience with this purchase and I would definitely encourage anyone looking for a new phone to check out Vodafone Richmond.
26 april 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Ashik,
Thanks for the lovely review and fantastic support for the Vodafone Richmond team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
5 star service
Really good customer service and very knowledgeable staff. 5 stars
27 maj 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Khizar,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went to this store to get a mobile…
Went to this store to get a mobile broadband. Was met with friendly staff and quick service
27 maj 2023
Omdöme utan inbjudan
Svar från Vodafone UK - Richmond
Hey Nurul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.