Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... Se mer
Företaget har svarat
Plats
Byt plats192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... Se mer
Företaget har svarat
Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... Se mer
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I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down so... Se mer
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Företagsinformation
Om Vodafone UK - Hartlepool
Skrivet av företaget
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Kontaktuppgifter
192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, Storbritannien
4,9
Utmärkt
198 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Upgrade my device as phone no longer working
Bethaby was Really helpful, really polite and sorted all my problems
6 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hi David, we are pleased to hear about your fantastic experience. It's great to hear our representative was helpful and delivered an excellent service. Thank you for your 5 star feedback and your continued loyalty. We hope you enjoy your upgrade.
Thanks,
Vodafone Social Media Team
Great service
Tiff and Ryan have helped our family for years now and always give amazing service thank you!
3 juni 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Val,
Thanks for the lovely review and fantastic support for Tiff and Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan what an amazing man helped my mam…
Ryan what an amazing man helped my mam when she was in tears over a phone that had not been received and he helped and sorted a new phone that day.
28 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Lisa,
Thanks for the lovely review and fantastic support for Ryan .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The assistant manager Ryan customer…
The assistant manager Ryan customer service was perfect and a big help to me when I came in store for a new phone
23 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Dylan,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sandra made me spend a fortune
Came in to upgrade my phone ended up leaving with 2 phones and home Internet Sandra couldn't do enough cheers Vodafone
17 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Neil,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Hartlepool
Ryan and Tiff in store were super helpful and answered all my questions really well
9 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Liam,
Thanks for the lovely review and fantastic support for Ryan and Tiff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Exceptional helpful staff
After meeting some problems with my Vodafone order, I can only praise the above and beyond helpfulness of Tiffany and Ryan who both went out of their way to rectify the problems I was having. I couldn’t recommend them enough.
24 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey John,
Thanks for the lovely review and fantastic support for Tiffany and Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matty- Store Manager
Matty - store manager was really friendly, he updated all my details from my maiden name to married and a new address, something that I have been meaning to do for ages!! Then he took me through all options of phones etc to get the right contract and pricing.
2 maj 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Claire,
Thanks for the lovely review and fantastic support for Matty.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Svar från Vodafone UK - Hartlepool
Hey Keith,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
visited vodafone today was served by…
visited vodafone today was served by sandra and left with 2 new phones.excellent service
30 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Alex,
Thanks for the lovely review and fantastic support for Sandra. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sandra was fantastic at getting me the…
Sandra was fantastic at getting me the right deal. I wouldn't shop anywhere else
30 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Shelly,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sales rep wserviceas absolutly fantastic very…
Sales rep was absolutly fantastic very helpful . Explained everthing very thorouly. Would recommend to anyone.
30 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Cameron,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Staff very helpful and quick to assist.
Ryan helped me with quite a complicated technical issue and had it resolved quickly.
Very committed staff who really know their stuff.
25 april 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Shan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Easy experience and great staff
Visited Hartlepool branch yesterday and the customer service was great and setting up my new internet provider was so easy. Would recommend going into this branch!
25 mars 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey Luke,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sandra
Sandra, is always up to date with the newest product releases, and offers available, and gives me the best package for me
30 januari 2025
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hi there,
What super feedback for Sandra! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone
Be careful when buying an new sim only deal off Uswitch from Vodafone all ready an customer with Vodafone they said I couldn’t keep my existing number which I’ve had for years Vodafone to Vodafone no can do o2 to Vodafone ok and so on very unsatisfied 😡😡
2 december 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hey garry, It sounds like the agent you spoke to didn't quite understand what you were looking for. Although it's not something we would normally offer, we maybe able to help with this. Please pop my team a private message through one of our social channels (see below links) and we'll be happy to take a look into this for you.
Facebook: http://vodafone.uk/2Fpnah2, X: vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
Thanks, The Vodafone Social Media Team
Went in as had a bill enquiry
Went in as had a bill enquiry. Very helpful staff
27 oktober 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Helpful friendly staff
Sandra was very friendly and helped me save money on my bills.
21 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
It's great to see Sandra took their time to find you the best available deal and saved you a little too.
Thanks, The Vodafone Social Media team
Excellent support, friendly staff!!
Staff are always friendly and welcoming. Above and beyond to help and andwer any questions
16 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hello,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer experience
Great cust service tiff was very helpful and polite.
16 september 2024
Omdöme utan inbjudan
Svar från Vodafone UK - Hartlepool
Hello, Dario,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.