Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

We thoroughly enjoyed our first game experience. It took us a while to figure out what to do and we used more hints than I would have liked but we all had fun. We are looking forward to doing it aga... Se mer

Betygsatt 4 av 5 stjärnor

These are so much fun for an evening in. The puzzles are challenging and the rooms are interesting. We have done 5 of these rooms so far and most have been great, but some of the endings were a little... Se mer

Betygsatt 4 av 5 stjärnor

We played our first virtual escape room game from this company and it was fun. Merlin’s Castle is one of the easy titles and was pretty straightforward but it took us over three hours. We’re not new... Se mer

Betygsatt 4 av 5 stjärnor

We purchased Merlin's Castle Escape Room as a bit of family fun over the holidays as the weather was rubbish. The kids loved trying to decipher the puzzles and messages hidden within various book... Se mer

4,0

Bra

TrustScore 4 av 5

73 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 63 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

We thoroughly enjoyed our first game…

We thoroughly enjoyed our first game experience. It took us a while to figure out what to do and we used more hints than I would have liked but we all had fun. We are looking forward to doing it again!

2 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lots of fun

Lots of fun, just hard enough to get us really thinking but easy enough to solve eventually.

25 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

These are so much fun for an evening…

These are so much fun for an evening in. The puzzles are challenging and the rooms are interesting. We have done 5 of these rooms so far and most have been great, but some of the endings were a little abrupt so we felt we needed a bit more to the game ending. Overall, really good fun, I have recommended these to family and friends.

19 april 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Fun but frustrating

We bought a 3 pack bundle, and have completed 2 so far. They are fun, however the clues and answers don’t really match up. The Saloon was particularly disjointed. The puzzles and solutions were very convoluted…and the clues don’t make sense. Though there was some frustration with the process, it was still mostly fun to solve…but we won’t be purchasing the other games.

21 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good Game - We Think It Could be Better

We played our first virtual escape room game from this company and it was fun. Merlin’s Castle is one of the easy titles and was pretty straightforward but it took us over three hours. We’re not new to escape rooms (live and virtual) so we think taking so long for this game was a combination of overthinking some of the puzzles and some of the graphics being a little dark for easy interpretation. We got this game as part of a bundle so we’ll see how fair the more difficult escape rooms are from Virtual Escaping. There’s no question that Merlin’s Castle was a fun game but we think it could have been better for us with some changes. We’ll keep playing. Fingers crossed.

18 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

It was a pretty fun experience

It was a pretty fun experience! Great long distance date night. One star off for having an unsolvable stage due to incorrect answers but the hint fixed that. I would recommend it!

20 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Merlin Castle; very dissapointing

we did the Merlin Castle escape room, it was beyond disappointing. The opening video did not work (which I gather from other reviews happen regularly) so we were launched straight into the game without backstory.
The game is a series of combination locks. The only variation is that some of them involve letters or symbols rather than numbers. The clues/riddles to solve them are very badly written (I suspect AI had a hand in these). In one case there was a mistake in the provided clue, so that puzzle was unsolvable without resorting to brute force or asking for a hint (which just gave the answer).

4 april 2026
Omdöme utan inbjudan
Logotyp för Virtualescaping

Svar från Virtualescaping

Thank you for taking the time to share your experience. We’re really sorry to hear that Merlin’s Castle didn’t meet your expectations — that’s never the experience we aim to deliver.

We’d like to clarify a couple of points, just to better understand what may have happened here. Issues with the opening video are certainly not something that occur regularly, and we take that very seriously when they do. Additionally, Merlin’s Castle is not designed around combination locks, which makes us wonder if there may have been some confusion with a different game.

Regarding the puzzles: Merlin’s Castle was created well before the rise of AI-generated content, and everything in the game has been carefully designed and tested by our team. That said, if there was indeed a mistake in one of the clues, we would really want to investigate that. The game is played very frequently and is one of our more popular experiences, so we’re not currently aware of any issues like this.

Could you please reach out to us directly with a bit more detail about what you encountered? We’d genuinely appreciate the chance to look into it and make things right. Thanks again for your feedback, it helps us improve.

Betygsatt 5 av 5 stjärnor

This was soo much fun

This was soo much fun! My cousin and I have been on an online escape room kick, and we both agreed that Artifact Isle was SOO fun and the best one we’ve done! We just completed Underground Murder and have two more waiting for us tomorrow!

28 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great for long distance relationships

My wife and I have done a 3 different escape room through this company. We have found most of the experiences fun and challenging. My wife seems to have a bit of a better experience utilizing her laptop. I have had a few issues using my IPad (which i was made aware of before purchasing. All in all great way to spend a few hours with your family and friends.

22 mars 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

We've played The Asylum and Detention…

We've played The Asylum and Detention and really enjoyed both. The graphics are great, gameplay is very smooth and the puzzles are challenging without being too frustrating. The in-game chat is REALLY nice! It makes it simple to have other players join the game from anywhere so sharing info is easy. We really like that each player can explore on their own and anything they find or unlock pops up on all screens so players are always aware when something is discovered or solved but aren't bogged down by or limited to only what the team leader is doing. The only thing that was a little bit frustrating was that the cursor sometimes wouldn't highlight some of the small things we were supposed to be able to click on so there was some backtracking. Overall, a great experience and a cool way to do something entertaining with friends and family. We'll definitely recommend it!

8 mars 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

We purchased Merlin's Castle Escape…

We purchased Merlin's Castle Escape Room as a bit of family fun over the holidays as the weather was rubbish. The kids loved trying to decipher the puzzles and messages hidden within various book.

One of the best Escape Rooms we have done together, certainly not easy but not so difficult you lose interest.

Highly Recommend!!

16 februari 2026
Omdöme utan inbjudan

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