A customer with MS & walking challenges, good shoes are a must. So I loved my second pair from Vionic. However I had a problem with my recent purchase. Contacted customer services, sent some picture.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered some City Walk trainers and they arrived within a few days, quicker than I expected. I did have an issue with my two trainers being slightly different sizes, which unfortunately I didn’t not... Se mer
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Se mer
Företaget har svarat
I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktuppgifter
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Storbritannien
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,7
Medel
707 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great footwear and super customer service
I had a really positive experience with Vionic customer service. An issue with my order was sorted quickly and smoothly, and the refund was handled without any hassle.
The service was clear, efficient, and genuinely helpful. It made a big difference speaking to someone who got straight to the point and dealt with things properly.
Because of this experience, I will definitely shop with Vionic again; they sell consistently superior quality footwear: the best shoes on the market and have super staff. I highly recommend them to others. A special thank you to Kimberly, who handled this so well.
24 mars 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with our customer service team and that your issue was resolved quickly and smoothly. Providing clear, efficient, and genuinely helpful support is always our goal, so it’s fantastic to know this made a difference.
Your kind words about our footwear and team truly mean a lot to us. We’ll be sure to pass on your special thanks to Kimberley — she’ll be thrilled to hear your feedback.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards - Customer care
fantastic Customer Care and After Sales…
fantastic Customer Care and After Sales team
answered my email within an hour and all sorted very favourably within 24 hours
20 mars 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your wonderful feedback! We’re thrilled to hear that our Customer Care and After Sales team were able to assist you quickly and effectively.
It’s always our goal to make sure every issue is resolved smoothly, and your kind words mean a lot to the team.
We look forward to helping you again in the future!
Many thanks - Customer care
Excellent service from Vionic…
Excellent service from Vionic especially from Kimberley in Customer Care.
After ordering 1 pair of shoes I decided to order a second. I requested by email that it be added to my original order under the same shipping cost..
Kimberley replied immediately and stated that an order cannot be amended once placed, however she sent me a free shipping code to use when ordering the additional pair. Thank you.
6 mars 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you received excellent service from our team, and especially from Kimberley in Customer Care. While we’re unable to amend orders once they’ve been placed, it’s wonderful to know that Kimberley was able to support you quickly and provide a free shipping code so you could place your second order without any extra cost.
We truly appreciate your kind words and your continued support. Enjoy your new shoes!
Many thanks - Customer care
Thank you!
Received absolutely outstanding service from Kimberley. Purchased some trainers that came out larger than expected. She very promptly arranged an exchange with next day delivery and went above and beyond. Many thanks Kimberley!
4 mars 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Good afternoon,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that Kimberley was able to support you and make the exchange process smooth and stress‑free.
Providing prompt, helpful service is really important to us, and it’s wonderful to know she went above and beyond for you.
We truly appreciate your kind words and your support. Enjoy your new trainers!
Many thank- Customer care
Excellent Service
I have many pairs of Vionic trainers and they are always very comfortable and great quality. I have recently had an issue with some wide fit Walker trainers I purchased last year. They started splitting near the toe area. I emailed customer service with some photos, and very quickly Kimberly asked if I would like a replacement pair. Within a matter of a couple of days, my replacement pair are on their way! Thank you very much, excellent service.
3 mars 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for sharing this lovely review. We’re delighted to hear how much you enjoy your Vionic trainers, and it’s great to know Kimberly was able to resolve the issue quickly for you. We truly appreciate your kind words and are glad you’re happy with the service.
Many thanks - customer care
Excellent customer service
Following my very disappointed review on the 19th of February, I would like to say a huge thank you to Kimberley and the warehouse team for their excellent customer service. I ordered a pair of slippers which were to be delivered by Evri. True to form, Evri claimed they had tried to deliver (I was here all the time and no sign of them) so they decided to send them back to Vionic! Kimberley and the warehouse team worked together to ensure that once the slippers were received their end, they would be turned around and redelivered to me via DPD. They were received safe and sound and on time. One happy customer and happy feet!
28 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for taking the time to update your review — it truly means a great deal to us.
We’re delighted to hear that your slippers arrived safely and on time after the initial delivery issues. We completely understand how frustrating the situation with Evri must have been, and we appreciate your patience while we worked to put things right.
Kimberley and our warehouse team were very happy to assist, and it’s wonderful to know their efforts made a positive difference to your experience. Your kind words will be shared with the team — feedback like this really does boost morale.
We’re so pleased to have you as a happy customer again, and even happier to know your feet are now cosy and comfortable!
If there’s ever anything more we can help with, we’re always here.
Many thanks- customer care
Absolutely five star customer service…
Absolutely five star customer service from Kimberley who was super helpful and understanding when dealing with my refund. Cannot fault it, big thanks.
18 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your kind review. We’re delighted to hear that Kimberley was able to support you so well with your refund. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
We’re always here if you need anything in the future.
Many thanks - Customer care
Excellent customer service
Shoes were excellent quality but unfortunately not deep enough for me with the arch support in & that’s important for me so had to return. The return proved troublesome to start with as I’m housebound & I don’t have a printer so eventually got a label posted to me & was then collected no problem. Awaiting the credit now so hopefully it won’t be long👍👍
16 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for sharing your experience. I’m really sorry the shoes weren’t quite the right fit for you, especially when comfort is so important. I’m glad we were able to get a return label sent out and arrange a collection that worked for you. Your refund will be issued as soon as the return is processed, and we truly appreciate your patience.
Many thanks - customer care
The trainers I received were dirty
The trainers I received were dirty! They had obviously been worn quite a lot before being sent to me.
12 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had.
Receiving trainers that appear worn and dirty is completely unacceptable, and I understand how disappointing and frustrating that must have been. This is far from the standard we expect, and I sincerely apologise that this happened.
We’re already looking into how this occurred so we can prevent anything like it in the future. Thank you again for bringing it to our attention.
Many thanks - customer care
Great customer service
Annoyingly Evri lost my parcel, but Vionic were fabulous: sending me a replacement pair very quickly. The new boots arrived and are perfect. Really comfortable and elegant.
11 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your lovely review. I’m really sorry to hear that Evri misplaced your original parcel — I know how frustrating that can be — but I’m delighted that we were able to get a replacement pair to you quickly.
It’s wonderful to hear that your new boots are perfect and that you’re finding them both comfortable and elegant.
That’s exactly the experience we hope for.
Thank you again for taking the time to share your feedback.
It means a lot to us.
many thanks - customer care
Fabulous Customer Service Experience
Fabulous service from Lyndsay in Customer Services. Although the website advised that responses may take 2–4 days, I heard back the very next day with an informative and genuinely helpful reply to my sizing enquiry about a pair of Sam Edelman trainers. I was also offered additional support should there be any issues on receipt. Trainers ordered and I can’t wait to wear them — very happy indeed!
5 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Lyndsay was able to support you so quickly and that her guidance helped you feel confident with your sizing enquiry. Providing clear, friendly, and timely assistance is incredibly important to us, so it’s lovely to know this was reflected in your experience.
We’re thrilled you’ve ordered your Sam Edelman trainers and hope you absolutely love wearing them. If you ever need anything else, our team is always here to help.
Thank you again for your kind words — they truly mean a lot to us.
Many thanks - customer care
Quick and easy
Quick and easy. I was having an issue returning my item as the order number wasn't recognised.
Called the helpline and spoke with Kimbereley who sorted it all out in a couple of minutes. She was most pleasant too.
4 februari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your review!
We're really pleased to hear that your return was sorted quickly and easily. It’s great to know that Kimberley was able to resolve the order number issue within minutes — we’ll be sure to pass your lovely feedback on to her.
If you ever need anything else, we’re always here to help!
Vionic Customer Service Team
Ordered sneakers
Ordered sneakers, to be delivered by EVRI, somehow EVRI didnt get round to even trying to deliver to me, they decided to 'return item to sender' without any feedback to me on why this happened. Contacted Vionic Customer Service, they were very very helpful, few days later I have now received my sneakers (reorder). 5* for Vionic, 1* for Every. Thank you Vionic.
29 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for sharing your experience and for the kind words about our customer service.
We’re truly sorry for the inconvenience caused by the courier returning your parcel without attempting delivery — that’s not the standard we expect for our customers. It’s great to hear that our team was able to step in quickly and get a replacement pair of sneakers out to you.
We really appreciate your patience, and your 5‑star recognition means a lot. Enjoy your new sneakers and thank you again for choosing Vionic.
Many thanks - Customer care
My 2nd pair of stylish trainers
I purchased a few items from vionics shoes to support my arches and found the footwear to offer excellent support and comfort. Queries to Customer service were dealt with immediately and I would definitely recommend Vionics footwear.
22 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your kind review! We’re delighted to hear that our footwear has provided excellent support and comfort for your arches.
It’s also great to know our Customer Service team was able to assist you promptly. Thank you for recommending Vionic — we truly appreciate your support!
Many thanks - Customer care team
Great shoes, great customer service
I always buy Vionic now as they really help my Achilles tendinitis and come in half sizes and wide fittings. Recently I ordered 4 pairs to try at home, and sent 2 pairs back as the design didn’t fit well around my toes. The other two pairs were perfect so I kept them. Returns were super easy. I rec’d an email confirming receipt and refund of only one pair so I emailed to say I had returned two pairs. Within a couple of days Kimberley contacted me to confirm receipt and refund of the second returned pair. Great customer service and great shoes. Thank you. Ticket number 104299.
20 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your lovely review! We’re so pleased to hear our shoes are helping with your Achilles tendinitis and that you found the right fit.
We’re glad the returns process was straightforward and that Kimberley was able to quickly resolve the refund — we’ll be sure to pass on your kind feedback to her.
Thanks again for choosing Vionic. We really appreciate your support!
Many thanks - Vionic customer care
Excellent customer service
Excellent customer service, very helpful!
14 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your kind words! We’re delighted to hear you had a positive experience and that our team was able to help. Your feedback really means a lot to us!
Many Thanks - Vionic customer care
Poor customer service
I bought some slippers after buying several pairs of Vionics shoes without any problem. As soon as I began wearing the slippers both my Achilles hurt. I contacted Vionics by email they never replied. So tried to ring them no answer. I will think twice before buying anything else.
9 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
We’re truly sorry to hear about your experience and the discomfort the slippers caused. We completely understand how frustrating it must have been not to receive a response when you reached out, and we sincerely apologise for that.
I’m pleased to confirm that one of our customer care agents has now been in touch and is assisting you with the return of your order and your refund.
Thank you for your feedback – it is extremely valuable to us and helps us continually improve our service.
Many thanks - Customer care
Great shoes , wonderful customer service
My daughter needs orthotics to correct her gait - it is very hard to find 'dainty' shoes that accommodate them. The Almeda Mary Janes were perfect and she found them so comfortable. The customer service team have been outstanding in their commitment to helping her with her questions and resolving any queries. highly recommend!
2 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that the Almeda Mary Janes were a perfect fit for your daughter, we know how challenging it can be to find supportive shoes that still feel dainty and comfortable. This is exactly why Vionic is committed to bringing together both comfort and style, so you never have to compromise on either.
It’s especially wonderful to hear your kind words about our customer service team; they’ll be thrilled to know their support made a difference. Thank you again for your recommendation, it truly means a lot to us.
Kind Regards,
Vionic Customer Care Team
Gorgeous Boots 5 stars from ME the most…
Gorgeous Boots 5 stars from ME the most comfortable boots I have ever put on my feet comfortable soft leather wide fit on foot which I need just ABSOLUTELY 💯 DELIGHTED couldn't be anymore happier beautiful fit on the leg just great Martine
4 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your wonderful 5-star review.
We’re absolutely delighted to hear how much you love the boots and that the comfort, soft leather, and wide fit were perfect for you. It’s lovely to know they fit so well on both the foot and the leg.
Thank you again for your kind words – enjoy your gorgeous boots!
Kind Regards,
Vionic Customer Care Team.
Return trainers
As I have to return the trainers I ordered which really disapointed me as all my shoes are from vionic.i have never had to return before and as I am not computer literate I did not know how to do that but I did contact bionic and found them helpful.
1 januari 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback.
We’re sorry to hear that the trainers didn’t work out for you, especially as a loyal Vionic customer, and we understand how disappointing that must have been.
We’re glad our customer service team was able to help you through the return process, and we truly appreciate your understanding.
Thank you for your continued support, and we hope to welcome you back again soon.
Kind Regards,
Vionic Customer Care Team.
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