I ordered some City Walk trainers and they arrived within a few days, quicker than I expected. I did have an issue with my two trainers being slightly different sizes, which unfortunately I didn’t not... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The delivery was difficult to arrange conveniently: another company may well be advisable. The sandals are good and the left one is a perfect fit. However, my right foot tends to swell, and the midd... Se mer
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Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few d... Se mer
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I contacted customer services for advice on a walking shoe which would support me for a walking marathon. The reply came back the next working day, with guidance on the best walking trainer (& why... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Kontaktuppgifter
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Storbritannien
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Bra
704 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Incredibly comfortable Vionic sandals…
Incredibly comfortable Vionic sandals and outstanding customer service! They helped me get the perfect fit, and the walking support is amazing. Highly recommend!
22 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying the comfort and support of your Vionic sandals. It’s fantastic to know our team was able to help you find the perfect fit. We truly appreciate your recommendation and hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
I had an awful and extremely…
I had an awful and extremely frustrating experience with Vionic. I placed my order on 23 July and received an order confirmation on the same day, so I naturally assumed that my order was being processed.
However, five days later, on 28 July, I received an email informing me that my order had been cancelled because of a discrepancy in their inventory. I find this completely unacceptable. Why confirm an order and make a customer wait for several days before admitting that the item is not actually in stock?
Their inventory system should be accurate and updated before accepting customers’ orders. This experience caused unnecessary disappointment, inconvenience, and wasted time. I expected much better service from a well-known company like Vionic.
Based on my experience, I would not recommend ordering from this store.
23 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment and frustration caused by the cancellation of your order.
During our Summer Sale period, we've been experiencing exceptionally high demand, and unfortunately our systems have struggled to keep our inventory updated in real time. As a result, your order was confirmed before we identified the stock discrepancy. We completely understand how disappointing this was after waiting several days for an update, and we sincerely apologise that we did not meet the level of service you expected.
Your feedback is invaluable, and we are actively working to improve our systems to help prevent situations like this from happening again. Thank you for your patience, and we are truly sorry for your experience.
Many thanks - Customer care
Pink sandals to brighten anyone’s life.
My first purchase was a pair of pink Elara slide sandals. Apart from being a beautiful shade of pink they are so soft, comfortable and supporting.
I am truly tempted to buy another pair.
The workmanship of the entire sandal is superb.
I have already recommended them to a few friends.
Website very easy to use.
15 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your wonderful review! We're delighted to hear you're loving your Elara Slide Sandals and that you've found them so comfortable, supportive, and beautifully made. It means a lot that you've already recommended them to your friends. We hope to welcome you back for another pair soon!
Many thanks - Customer care
Ordered shoes over a week ago
Ordered shoes over a week ago, to be delivered by EVRI next day. The shoes still haven’t arrived and EVRI keep saying they’re looking into it and they’ll be here the following day. Vionic aren’t answering their customer service phone line (apparently high volume of calls) so they tell you to submit an online query. The online submission about this hasn’t been answered. I ordered the shoes for a specific function, so if they don’t arrive tomorrow, I will expect a refund. Appalling service especially for such an expensive brand. It looks like Vionic haven’t learned their lesson from previous similar problems raised in previous reviews about delivery by EVRI.
29 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
We’re sorry to hear about the issues you experienced with your delivery and understand how frustrating this must have been, especially with a specific event in mind. We can see that one of our team members has now been in touch to help resolve this matter. Thank you for your patience while we worked to assist you.
Many thanks - Customer care
Kimberley Collman was exceptionally…
Kimberley Collman was exceptionally helpful and went above and beyond.
Excellent service.
27 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for your wonderful review.
We’re delighted to hear that you received such excellent service and that Kimberley was able to assist you. Providing helpful and supportive customer care is something we value greatly, so it’s lovely to hear that your experience was a positive one.
Your kind words and recognition are truly appreciated, and we’ll be sure to share your feedback with Kimberley.
Thank you again for taking the time to leave your review, and we hope to assist you again in the future.
Many thanks - Customer care
Sandals arrived quickly
Sandals arrived quickly. Very comfortable. Would definitely buy again. Customer service was very helpful with sizing.
29 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that your sandals arrived quickly and that you’re finding them so comfortable. We’re also pleased to know that our Customer Service Team was able to assist with sizing and help you find the right fit.
Your kind feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy wearing your sandals and look forward to welcoming you back again in the future.
Many thanks - Customer care
Love the quality of the Vionic Shoes…
Love the quality of the Vionic Shoes and fantastic customer service!
28 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your wonderful review! We're so pleased to hear you love the quality of your Vionic shoes and had a great experience with our customer service. We really appreciate your support and hope you enjoy your new shoes!
Many thanks - Customer care
Great, NOT
Great, I wished I had read the trust pilot reviews before I ordered (altho' I can't seem to see the really horrific ones on this page that I read a few days ago!)
I rang before placing my order for some advice & left a message with my number, no response. I stupidly went ahead with the order anyway and for some unfathomable reason Vionics choose to use THE most unreliable courier service known to man ...Evri.
In brief, no shoes arrived and despite countless e mails to vionics ( & Evri) I eventually the got a response and a refund to my account as the shoes never arrived and are still reported missing by Evri! Reading other reviews I think Kimberley in customer service is either the sole team member or an AI response. Do not be tempted to purchase as I was!
25 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We also apologise for the delay in responding to your messages. We have been experiencing a higher-than-usual volume of enquiries, which unfortunately affected our response times, but we appreciate your patience. We're sorry your order was lost in transit and that a refund was necessary. Your comments will be shared with the team as we continue to improve our service.
Many thanks - Customer care
Speedy delivery
Speedy delivery. Helpful with establishing correct shoe size.
Free returns.
Refund also speedy.
Excellent service.
24 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your kind review! We're delighted to hear you were happy with our speedy delivery, sizing support, free returns, and quick refund. We really appreciate your support and hope to see you again soon!
Many thanks - Customer care
No upfront information available
Vionic were recommended by my podiatrist as I need a shoe which will accept an orthotic insole. I wanted a list of stockists, but there is no information on the web site. Tried to phone but automated message told me I was out of office hours - but they didn't tell me when their office hours were. I sent a message on 15th July via the web site, asking for said list. I had an auto acknowledgement advising me I would hear within 'Our team will aim to respond within 2–3 working days' longer at busy times. Finally received list of stockists on 24th July. It includes a stockist in Bristol, which is the nearest one for me - but have now discovered this shop is closed.
24 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback.
We're very sorry for the delay in responding to your enquiry and for the frustration this caused. We also apologise that the stockist information you received included a retailer that has since closed. Your comments have been shared with the relevant teams so we can improve both our response times and the accuracy of our stockist information.
We appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.
Many thanks - Customer care
Excellent service
Excellent service, quick delivery and responded quickly as sadly I had to return one item. Quality is very good.
16 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your wonderful review!
We're delighted to hear you were happy with our service, speedy delivery, and the quality of your purchase. Although we're sorry one item wasn't quite right, we're pleased we could assist with your return promptly. We hope to welcome you back again soon.
Many thanks - Customer care
Didn't deliver on time
Didn't deliver on time, no emails to update me where the delivery was and when it was going to arrive which is frustrating! I have a learning disability and my supoort workers had to contact them a lot to find things out not acceptable.
22 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback.
We're very sorry that your order was delayed and that you didn't receive the updates you needed. We understand how frustrating this must have been, especially given your circumstances, and we sincerely apologise for the inconvenience caused to you and your support workers. Your comments have been shared with the relevant teams as we continue working to improve our communication and service.
Many thanks - Customer care
New to Vionic
First time purchasing from Vionic and I can say that everything went smoothly from purchase to quick delivery by Evri. Although I loved the trainers I was rather disappointed because I have a wide foot and I found they weren’t as wide as I wanted and they felt rather snug so unfortunately I had to return. I can say without hesitation that my experience with Vionic has been very positive. Thank you.
15 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to leave such a lovely review.
We're delighted to hear your first experience with Vionic was a positive one and that your order and delivery went smoothly. Although we're sorry the trainers weren't quite the right fit for your wider feet, we truly appreciate your kind words and hope we can help you find the perfect pair in the future.
Many thanks - Customer care
Poor service standard
Ordered a pair of sandals on 17/7 told on 20/7 that they couldn’t fulfil order and would refund amount.
Here we are still awaiting refund - yet they tookThe money out on the same day of order !
Shambles of stock control and finance department - very disappointed with customer service and ordering
20 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment and frustration caused by your experience.
We understand how disappointing it is to have your order cancelled after payment was taken. Once a refund has been processed, it can take 2–3 working days to appear back in your account, depending on your bank or payment provider’s processing times.
We are sorry that we did not meet your expectations on this occasion. Your feedback regarding stock availability and communication has been shared with the relevant teams so we can continue to improve our service.
Thank you for your patience and understanding.
Many thanks - Customer care
I had an issue with a purchase.
I had an issue with a purchase.
I contacted customer service and they resolved the matter without hesitation. In my view this is a sign of a company who genuinely believes in their products and the importance of customer satisfaction.
1 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your lovely feedback. We’re delighted to hear that our Customer Care team was able to resolve your query and provide the support you needed.
We truly appreciate your kind words and your trust in Vionic. Thank you for choosing us!
Many thanks - Customer care
Customer service promt and positive
Customer service was promt and positive. I contacted them because the free delivery offer hadn't been applied and at the time I hadn't noticed. 1 reply with a confirmation that they'd refunded it! Perfect.
14 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your lovely feedback. We’re pleased to hear our Customer Care team was able to resolve your query quickly and efficiently. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Customer service
Very prompt service,
Was very informative
Answered all my questions
17 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your kind feedback. We’re pleased to hear that you received prompt and helpful service, and that we were able to answer all of your questions. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Not terribly impressed
Placed an order for some shoes. A couple of days later, had an email to say that I was being refunded. Apparently there was a stock discrepancy….
Not terribly impressed
16 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment caused by your order being cancelled due to a stock discrepancy.
We understand how frustrating this must have been, and we appreciate your patience and understanding. Your feedback has been shared with the relevant teams as we continue to improve our processes.
Many thanks - Customer care
Great customer service
Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Successfully placed order, and items received less than 48 hours later! 2 items both brilliant for problem feet (neuropathy and fallen arches) I can walk again !
10 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your wonderful review! We're delighted our team could help you place your order and that your new Vionic shoes have made such a positive difference. It's fantastic to hear they're providing the support you need, and we hope you continue to enjoy every step.
Many thanks - Customer care
On trend wide fitting comfortable shoes
I am new to Vionic and was looking for comfortable and supportive shoes that are edgy and trendy that fit my wide feet. I found several pairs of shoes that I absolutely love. I unfortunately needed to return one pair and had trouble accessing the return website as quoted on the delivery note so contacted Vionic directly for help.
My enquiry was responded to in an efficient timely manner. Customer Service was excellent .
I am also lucky as a front line emergency responder can get a reduction with blue light card.
I highly recommend Vionic for comfortable wide fitting on trend footwear.
11 juli 2026
Omdöme utan inbjudan
Svar från VionicShoesUK
Thank you for your wonderful review! We're delighted you've found stylish, supportive shoes that work well for your wide feet. We're also pleased our customer service was able to help with your return, and we truly appreciate your recommendation. Thank you for all you do as a frontline emergency responder—we hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
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