Village Hotels Omdömen 

Misleading advertising for Black Friday deal, offering special prices but when you go to place booking it has a countdown timer to tell you to book in 3 hours yet they don’t give you the offer , I contacted customer services and they spoke to me like I was an idiot and no apology for their false advertising to reel you in to their site .

They have a can we fix it option for guests, however it only offers limited options, no free text. Then you get an option to contact your hotel, but that is a bot and no option for something else or to speak to someone. My room is a new room, the door doesn’t lock! The bathroom light switch only turns off one of the lights. Not helpful to not be able to talk to someone.

Great customer service, lovely staff,very welcoming. Rooms are very clean and comfy. Will be staying again. Thanks 🤩

I stayed over night and the room was very nice and clean,The staff were very happy to help with anything We needed

Stayed at the Watford location and was charged £15 early check in fee even though my room was not ready until around 15:15. Normal check in was 15:00. Told to wait in the restaurant area while my room was being finished. Now I’m being fobbed off and they are not refunding my money. Reception also rude and dismissive.

I went to stay at the dudley branch MR DOYLE one of the managers seems to have a pattern of targeting black women and people and wrongly calling the police on them this man should not be working for this establishment if they are not doing there jobs properly and making the lives of black visitors this msn lied and even the police know about his lies now will be taking legal action to sue this racist man and the establishment he works for i just don’t know how such racist scum are given such position

What a shambles of a company.

I had booked a room and could not travel due to snow. I asked if the booking could be moved to the following as the event I was attending had been moved.

Not a bit of help. They stand behind T&C’s.

Extremely poor customer service. Do not book with this company.

NEVER, NEVER stay here...Portsmouth. went to first room and toilet was filthy. Changed to next room....the same. 3rd floor...kept awake by banging music until 11.30pm then again from 5.30am.
Wish I could put the photos I took on. Room heater fan filthy filter. Wardrobe was a bar sticking out 2 feet from wall. Nowhere for clothes. Staff not bothered. It's not a hotel it's a gym with rooms. No privacy as bathroom wall is glass. Don't waste your money here

I booked a weekend for my son and daughter-in-law at the Bromborough Village hotel about a month and half ago. After a mobile phone problem, I lost the email confirmation they sent me. I phoned the hotel, but the agent refused to confirm the booking (that was all I wanted) owing to "Data protection". It was booked in my name, and I was the payee. This seems unreasonable. They could have simply re-sent the original email confirmation I received, but no. At the time of online booking, I selected a double room for two nights with breakfast; however, shortly before their stay, they unilaterally "uprated" the stay to include gym/pool (£10), which was added to the debit payment transaction.

I loved my relaxing experience at the Leeds Morley Village on Saturday afternoon.
The staff are very welcoming and friendly.
The facilities are excellent.
I highly recommend visiting soon.
🤩😁

I visited Village Hotels in The Wirral back in Sept this year... My stay was a nightmare , I only stayed for 4 nights but had to raise my dissatisfaction with staff on no less than 6 times...Issues with noise from people using the Emergency exit doors from early in the morning to late at night.. The door was also left wide open at times and although there was CCTV nothing seemed to be done by security .... I complained and was offered a 50% refund on my stay.....which I accepted........I checked my bank statement last month to find no refund had been made to me ... I contacted the Hotel manager ... he said he would look into it , I then chased him a week later and he advised me to chase up the refund with the company that I booked my stay with..... Not the best Customer Service ........I now have the refund albeit much later than it should have been paid to me ...

Absolute disgrace. Tried to cancel gym membership at Hyde due to losing my job and trying to reduce my outgoings but they insist on 3 months payment. Pity I didn't try to charge them for when the pool, sauna, steam room and jacuzzi were out of action numerous times. Plus the showers not working so frequently. Disgraceful organisation with no empathy. All they are interested in is money.

Not good as I had booked to stay for 2 nights ...as I didgeridoo much sleep yesterday I tried to sleep but there was alot of works going on in the hotel and the drilling went on quite loud. Room was lovely ... staff brilliant ... zkust got a headache from all the noise inside and out too!

This refers to Village Hotel Swansea. Terrible in every way, do not touch it. Booked two nights, but when arrived, lift was broken. My wife has knee problem but hotel only has rooms on second floor or above. Only one lift in hotel and had been broken for three days. Hotel of course did not inform us in advance or by way other guests who were in mobility scooter. Cancelled booking, given three days guest passes to pool as compensation. Tried to use pool second day, incredibly rude woman called Melissa on pool reception demanded to fill vey long form before using pool (was not asked to fill this form on first day using pool), then demanded where we had got gotten guest pass to use pool (from hotel mgmt.) and finally let my wife in pool, refused to let me in. Also was a major fight in front pf hotel second night we were there, saw someone punched in face. Hotel reception and bar staff completely indifferent (i called police). This is just an awful place with horrible and indifferent staff. I will never go near place again but please avoid for your own sanity.

Rachel and Oliver was amazing . Beautiful smile very warm and welcome .
Made gorgeous cocktails and helped recommended from the menu.
This is not my regular place because of them two

We stayed at the Bracknell hotel. Everything about our stay was perfect. Price could have been a lot higher and still be great value for the money. Staff/team members were all fantastic. Room, pool, gym, pub/grill, in-house coffee shop and even the halls were ALL clean and well presented. Easy to stream apps from phone to TV for free viewing, no need to pay anymore than already paid for any streaming services used at home. From the moment we arrived till the second we left, we were made to feel very welcome and at ease. Kids evening buffet was perfect for my daughter and the breakfast buffet was by far, the best I've ever had.
I could continue in more detail for days on how great we found the experience. But I'll have to stop somewhere, so let's just say it was PERFECT 👌

Great core workout Amber!!

Worst experience not happy with service from the staff...not recommended..dirty baths not hygienist "Walsall"

Stayed at the village Hotel in Leeds really nice gesture of a hand written welcome message and a free Starbucks
service was spot on, room clean, gym was nice. Overall a five star experience
The staff were friendly and polite …. and a massive thank you from me.

My review is for the Farnborough village hotel. Today I held a wellness event there and the support and organisation was seamless! Rebecca was the event planner and communicated well. The room was set up with every requested detail. Dan was our point of contact for the day and he was awesome! He was on hand to help and nothing was too much trouble. I’ve worked at many hotels for my events and this is the only hotel that got it right! This hotel is my fave venue and the staff worked so well together to make it smooth. As a solo event organiser this is so important. Thank you 🤩