Vida Homeloans Omdömen 

1 264
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I am a mortgage broker and have had a case with another provider for nearly 2 months which has been a nightmare for myself, the clients and the vendor of the property. I had never used Vida before and... Se mer

Betygsatt 5 av 5 stjärnor

Really good experience dealing with Barry Lindsay at Vida Home Loans. Barry was the underwriter on a BTL limited company case and took the time to call and talk through the case with me. He picked u... Se mer

Betygsatt 5 av 5 stjärnor

I'm a whole of market broker and the service I receive from VIDA is one of the best on market. To have an underwriter who actually speaks to you, understands and is proactive is worth its weight in go... Se mer

Betygsatt 5 av 5 stjärnor

The Vida Premier Hub Support team are absolutely fantastic. They're always on call to support our clients' cases, deal with any issues quickly and efficiently, and are an absolute delight to speak... Se mer

Företaget har svarat

Företagsinformation

  1. Bolånegivare

Skrivet av företaget

More than ever before, borrowers need a lender that will react and respond when they are faced with financial complexity. Vida is the mortgage lending specialist with a clear focus on helping more customers in their home ownership journey, unravelling complex situations, and making the process clear and simple. Working exclusively with expert intermediary partners, Vida combines cutting-edge technology with skilled and caring people to deliver an efficient and differentiated customer experience. With over 11,000 customers we have lent over £2.1bn since our launch in 2015, but we want to do more. By continuing to invest in technology, people, and process to ensure we deliver a market-leading proposition that helps more people with a wider range of home-buying needs. We are flexible and efficient; we cut through complexity and never accept second best. At Vida, we always keep our promises, what you see is what you get, and it will never change. Put simply, Vida helps those who are typically ignored by high street banks to get life moving.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 264)

210 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service from Vida

Excellent service from Vida, case offered in 2 days.
Underwriter Barry Lindsay has been amazing.

24 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Collette,

We're happy to hear that you received excellent service and a quick turnaround. We appreciate your positive feedback regarding our team!

Kind regards, Vida Homeloans

Betygsatt 4 av 5 stjärnor

Slow but positive outcome

Very little issues except slow unfortunately.
On both applications it took around 3 weeks.
However they offer a good amount of options to buyers with a complicated situation and my application was eventually accepted!

17 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Lauren ,

We appreciate your feedback and are glad your application was accepted despite the wait. We're always working to improve our processing times and provide options for complex situations. Thank you for your patience.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Another great experience with Vida

Another great experience with Vida. The communication from Mark Beddows was fantastic and the timing was great!

20 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Leah,

We're happy to hear that you had another great experience! We appreciate your positive feedback regarding the communication and timing.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Criteria is good and ideal for the…

Criteria is good and ideal for the cases that are not straight forward and outside some norms.

Underwriting feedback is good, very efficient and friendly. I will be using VIDA again

19 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi there,

We're happy to hear that our criteria suits complex cases and that you found our underwriting feedback efficient and friendly. Thank you for your positive feedback; we appreciate it!

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Great service from Vida

Great service from Vida - after having to re-submit the case, due to a client error - the underwriter (Raymond) picked the case up, assessed, cross referenced the original applicant, and was able to issue the offer on the same day. Excellent service, and the pro-activity is refreshing.

18 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Shane,

We're happy to hear that the underwriting service was excellent and efficient, especially after the resubmission. We appreciate your feedback and are glad you value the proactive approach.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Great service

Superb communication from the underwriter Anastasios, ensured I was fully up to date and able to manage client expectations

17 februari 2026
Omdöme utan inbjudan
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Svar från Vida Homeloans

Hi Adam,

We're happy to hear that the underwriter's superb communication helped you manage client expectations effectively. Thank you for your positive feedback.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Excellent service throughout the…

Excellent service throughout the application process being able to speak directly with underwriter makes the service very helpful and efficient. Well done

16 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Alan,

We're happy to hear that you found the application process helpful and efficient due to direct underwriter communication. Thank you for your positive feedback!

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Outstanding underwriting support – efficient and proactive

I recently worked with Mark Beddows on a case and the service was excellent from start to finish. The process was smooth, straightforward and handled with real professionalism.

Communication was clear and timely throughout, and Mark was proactive in progressing the application which helped us secure the offer very quickly. His approach made a real difference to the overall turnaround time and client experience.

A pleasure to deal with and I look forward to working together on future cases.

13 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Youssef,

We're happy to hear that the service you received was excellent. It's great to know the process was smooth and handled professionally, with clear communication. We appreciate your feedback and look forward to future collaborations.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Great Underwriting

Great underwriting experience from two underwriters recently. Mark was one of them - and all I can say is that from submission to offer super efficient and quick.
Both cases offered with no problems & in great timescales. Thank you!

6 februari 2026
Omdöme utan inbjudan
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Svar från Vida Homeloans

Hi Yasmin,

We're happy to hear that you had a super efficient and quick underwriting experience! It's great to know that both cases were offered with no problems and in great timescales. Thank you for your positive feedback.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

I dealt with Lisa Howarth on the…

I dealt with Lisa Howarth on the underwriting team and Lisa has been really helpful.

12 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Vinoja,

We're happy to hear that you had a positive experience with our underwriting team. Thank you for your feedback; we appreciate it.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Lisa was amazing!

Lisa was amazing!
Being able to speak directly to an underwriter saved myself and my client a lot of time. The team is so helpful, and provide quick responses. Great policy too!

11 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Claudine,

We're happy to hear that our team's helpfulness and quick responses were valuable to you and your client. We appreciate you sharing your positive experience with us!

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

We had a great experience with Vidahome…

We had a great experience with Vidahome Loan. Once all the required documents were submitted, they progressed our case very swiftly and kept things moving without unnecessary delays. The valuation was carried out yesterday, and we were pleased to receive our mortgage offer today. The process was efficient, well-managed, and reassuring throughout. Highly recommended.

10 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Tijani,

We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our efficient and well-managed process. Thank you for recommending us.

Kind regards, Vida Homeloans

Betygsatt 1 av 5 stjärnor

Mortgage application

Mortgage application

Nazir Ahmed & Taslima Ahmed & Najmin bibi

Applied a Right to Buy Mortgage over 8 months ago with vida home loan and today they refused our mortgage by their underwriter the reason for decline the mortgage is because their were no sale in that block for the passed 5-6 years thats the reason for the mortgage decline this is a reddiculs reason we ever heard that a mortgage could decline if no sale were go through in a block the survey report was ok we paid survey fee & application fee mounting to nearly £700 pounds and now they are saying this is the issue for the mortgage decline no wonder they take all the fee upfront and rip you off with these extortion fees i am going to complain to FCA for the return of our survey fee and the application fee this company is disgraceful in ever corner and responding to a inquiries it take ages for them to get back seems like we are in stoneage Waiting & waiting for an update and then they make any sort of reason to decline your mortgage when we applied they said it will take 4-5 weeks from start to finish and after 8 months the decline our mortgage

9 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Nassar,

We’re sorry to read your review and have looked into this matter further for you. Your application was submitted by an intermediary on 30th September. On the 23rd October, our Underwriter requested an update due to not receiving any further updates since initial assessment. Your Intermediary confirmed that you were on holiday as was the Intermediary until 3rd November. We subsequently withdrew the Application due to requests still outstanding after this deadline and refunded the valuation fee back to you on 11th November. We have had no further correspondence from your Intermediary or yourselves since that period. Should you need any further clarification, please reach out to your Intermediary in the first instance. If you need anything further from Vida, you can email us on support@vidahomeloans.co.uk.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Great underwriter interaction

Application submitted and offered with Vida. I find their system easy to use and the underwriter contacted me by phone to go through any queries they had. Underwriter on this case was Patricia Muller who I can't fault. really happy with the service and the outcome

6 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Emma,

We're happy to hear that you found our system easy to use and that the underwriter was helpful. We appreciate your positive feedback regarding the service you received and the outcome of your application.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Vida Home Loans was excellent

Vida Home Loans provided my client the exceptional and specialist service that he needed to make sure his deal was secured. Daniel Shaw as really good all the way through and made it seem very easy and was extremely helpful.

9 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Shoyeb,

We're happy to hear that your client received exceptional service and secured their deal. We appreciate your positive feedback regarding the helpful and easy experience. Thank you!

Kind regards, Vida Homeloans

Betygsatt 1 av 5 stjärnor

"early product switch". watch out! you cannot change your mind

having done a "early product switch", advised by vida, rates have come down significantly. standard practice says that you can switch to another product if you have not yet completed the deal. Only NOT with vida. they will not allow a switch to an updated product even though we have not yet completed the earlier deal...

6 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Peter,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Your concerns have been passed on to our Complaints Team, who will review the details and respond directly to you.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

App to offer quick and with no fuss

App to offer quick and with no fuss whatsoever. Clear underwriting requests and fair timescales. Our underwriter Barry was quick to to answer questions and to pick up the phone if he had any queries rather than ping ponging emails back and forth.

5 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Isaac,

We're happy to hear that we offered a quick and easy experience. It's great to know that the underwriting requests and timescales were fair, and that our team was responsive. Thanks for your feedback.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

As a broker using VIDA for the first…

As a broker using VIDA for the first time my experience could not have been better. From the very beginning speaking to Mobi who provides answers straight away to checking other bits with the guys at the V-Hub was a great experience finding out my client was a great fit for the criteria. After supplying everything my underwriter (Lisa) went above and beyond to help with the case and have surpassed my expectations in every single way. Never before have I felt the support like I have from any other Mortgage lender.

A fantastic experience from start to finish, nothing is too much trouble & very excited to be using VIDA in the future!

5 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Matt,

We're happy to hear that your first experience was exceptional! It's great to know that our team's support, from initial contact to underwriting, surpassed your expectations. We appreciate your kind words and look forward to assisting you in the future.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Great Job!

Excellent communication, and helpful when issues were experienced. Phone calls to explain situation, and access to a great underwriter, Barry Lindsay, who was efficient, friendly and helpful, and took a pride in his work and the service being offered.

5 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi there,

We're happy to hear that our communication and support were helpful during the challenges you experienced. We appreciate your kind words about the underwriter and the service provided. Thank you for your feedback.

Kind regards, Vida Homeloans

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service, look forward using this lender well recommended.

5 februari 2026
Omdöme utan inbjudan
Logotyp för Vida Homeloans

Svar från Vida Homeloans

Hi Nathan,

We are so happy to hear about your fantastic experience! We appreciate your recommendation and look forward to assisting you again.

Kind regards, Vida Homeloans

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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