I am a mortgage broker and have had a case with another provider for nearly 2 months which has been a nightmare for myself, the clients and the vendor of the property. I had never used Vida before and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really good experience dealing with Barry Lindsay at Vida Home Loans. Barry was the underwriter on a BTL limited company case and took the time to call and talk through the case with me. He picked u... Se mer
I'm a whole of market broker and the service I receive from VIDA is one of the best on market. To have an underwriter who actually speaks to you, understands and is proactive is worth its weight in go... Se mer
The Vida Premier Hub Support team are absolutely fantastic. They're always on call to support our clients' cases, deal with any issues quickly and efficiently, and are an absolute delight to speak... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
More than ever before, borrowers need a lender that will react and respond when they are faced with financial complexity. Vida is the mortgage lending specialist with a clear focus on helping more customers in their home ownership journey, unravelling complex situations, and making the process clear and simple. Working exclusively with expert intermediary partners, Vida combines cutting-edge technology with skilled and caring people to deliver an efficient and differentiated customer experience. With over 11,000 customers we have lent over £2.1bn since our launch in 2015, but we want to do more. By continuing to invest in technology, people, and process to ensure we deliver a market-leading proposition that helps more people with a wider range of home-buying needs. We are flexible and efficient; we cut through complexity and never accept second best. At Vida, we always keep our promises, what you see is what you get, and it will never change. Put simply, Vida helps those who are typically ignored by high street banks to get life moving.
Kontaktuppgifter
1 Battle Bridge Lane, SE1 2HP, London, Storbritannien
- 03300 246 246
- info@vidahomeloans.co.uk
- www.vidahomeloans.co.uk
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Great experience. Underwriter Barry responds straight to question without delay away and got offered very quickly. . Application went through super Smoove.
27 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Peter,
We're happy to hear that you had a great experience! It's wonderful that our team offered a quick and smooth application process. Thank you for your positive feedback.
Kind regards, Vida Homeloans
Very good service level
Very good service level. It was a pleasure to deal with Underwriter Barry - great and professional as expected!
27 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Marcin,
We are happy to hear that you received great service. We appreciate your positive feedback regarding the professional assistance you received.
Kind regards, Vida Homeloans
Vida have taken a step up
Vida have taken a step up in there processing of cases and even though this was a bit more of a complicated case they could not have done any more in helping to get it through.
The underwriter Gary Todd was out standing.
25 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Robert,
We're happy to hear that our processing of cases has improved and that we could help with your complicated case. We appreciate your positive feedback regarding the underwriter.
Kind regards, Vida Homeloans
The 3 Amigos
I have to Say there are 3 people this goes to - Raymond Smith, Torben Clowes and the very great Patsy Ridley.
These three are an absolute credit to your team.
Thanks for all you help and support with the remortgage of a BTL and purchase of a resi for my client.
Look forward to working with you all again soon
23 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Claire,
We're happy to hear that our team members provided excellent support with the remortgage and purchase. We appreciate your positive feedback and look forward to working with you again soon.
Kind regards, Vida Homeloans
Fantastic service
Yet again another fantastic level of service provided by Vida and in particular Andrea Blane. Excellent can do attitude which a lot of other lenders can learn from, Thank You
23 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Trevor,
We're happy to hear that you had such a fantastic experience! It's great to know our service and positive attitude made a difference for you. Thank you!
Kind regards, Vida Homeloans
Fantastic experience with Vida…
Fantastic experience with Vida especially Pat our underwriter who went above and beyond to support our clients complex deposit scenario - they worked quickly and took a common sense approach to the case which is always very much appreciated! Very Happy First Time buyer today thanks to you all!
19 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Hayley,
We're happy to hear that you had a fantastic experience! It's great to know our team provided valuable support for your client's deposit scenario. We appreciate your positive feedback and are so glad we could help make their first home purchase a reality.
Kind regards, Vida Homeloans
Helpful Staff
Pat Muller was the underwriter who was managing my application, she really took her time, even went out of her way to explain the process and what things I should be looking out for in the future. I cannot fault her at all, the mortgage offer was also issued extremely quickly!
19 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Hannah,
We're happy to hear that the application process was smooth and quick. It's great to know that you felt supported and informed throughout. Thank you for your positive feedback!
Kind regards, Vida Homeloans
Barry Lindsay was the underwriter on…
Barry Lindsay was the underwriter on the case with Vida and he was very kind and understood the case thoroughly and provide great service and he was really quick in issuing the mortgage offer, i would highly recommend Vida Home Loans
19 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Gaurav,
We're happy to hear that the underwriter provided great service and thoroughly understood your case. We appreciate your recommendation and are glad the mortgage offer was issued quickly.
Kind regards, Vida Homeloans
Svar från Vida Homeloans
Hi Amy,
We're glad you enjoyed your experience with us. Thank you for your positive feedback; it means a lot to us.
Kind regards, Vida Homeloans
I had a very complex case on a very…
I had a very complex case on a very tight deadline. Lisa @ Vida was the underwriter in this case and she went over and above to take my calls and help me get the offer issued quicker than it should have been due to a deadline the client was given by the council. Excellent service, over and beyond the stated SLA's.
13 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi there,
We're happy to hear that we could assist you with your complex case and meet your tight deadline. We appreciate your positive feedback regarding the service provided that exceeded the expected standards.
Kind regards, Vida Homeloans
Poor Communication.. now at risk at losingproperty
I’ve been stuck in limbo for the past four weeks. My application was submitted through the broker and the valuation was completed on the 18th of February. Vida later raised a query about the valuation, which the valuers responded to on the 27th of February. Since then, I haven’t received any update from Vida and I’m now at risk of losing the property offer.
Vida say they’re waiting for a response from e.surv to a post valuation query, yet e.surv say they have responded and haven’t received any communication from Vida. I’m struggling to understand what’s actually happening. What’s going on! Response time is shocking and underwriter seems to be uncontactable outside of email, it’s a joke!
14 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Daniel,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the delays and appreciate how concerning this can be when a purchase is time sensitive. We can confirm that an update on the current position of the valuation and outstanding post valuation queries was provided to your intermediary on 17 March, who is best placed to discuss the detail with you directly. We recognise the importance of clear communication and are sorry if this has not met expectations. Please be assured your application remains under review, and we are actively working with the relevant parties to progress matters as quickly as possible.
Kind Regards, Vida Homeloans
Super service Barry
Brilliant service from Vida Homeloans, underwriter on the case Barry was super efficient, assessed documents promptly and can honestly say made the application seamless.
13 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Stacey,
We're happy to hear that the application process was seamless, and the service was brilliant. We appreciate your positive feedback and thank you for taking the time to share.
Kind regards, Vida Homeloans
EXcellent service and very easy to…
Excellent service and very easy lender to deal with, very understanding. I must all the staff's are very professional and so the was the underwriter. Got things resolved straight away.
13 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Mohammed,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's professionalism and understanding approach. Thank you!
Kind regards, Vida Homeloans
Do not go anywhere near Vida Homeloans…
Do not go anywhere near Vida Homeloans unless you can’t get a mortgage anywhere else. Try lots of mortgage brokers to see if you can get alternative lenders. If you do have to get a mortgage with them, get the shortest fixed period you can and re-mortgage away from them as soon as you can. They are TOO expensive.
13 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi there,
Thank you for taking the time to share your feedback, we really appreciate it. We understand how important rates are, and we continually review and update ours in line with wider market conditions. As a specialist lender, our focus is on supporting customers who may not fit the criteria of mainstream lenders. Thank you again for your comments, they’re valuable in helping us continue to improve.
Kind regards, Vida Homeloans
Another fantastic experiance with Vida
Another fantastic experiance with Vida, application to offer in 7 working days! Even recieved a lovely call from the underwriter, Andrea, prior to offer to confirm a few things. She was a pleasure to deal with.
11 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Michael ,
We're happy to hear that your experience was fantastic! It's great to know that the application process was smooth and efficient. We appreciate your positive feedback.
Kind regards, Vida Homeloans
Brilliant Experience - Vida
Brilliant Experience, Heather worked on our case with diligence and speed meaning the clients journey to Offer really strong.
4 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Leon,
We're happy to hear that the work done on your case was handled with such diligence and speed, leading to a strong offer. Thank you for your feedback.
Kind regards, Vida Homeloans
Friendly Team and quick decision
Vida team is friendly and enough able to respond very quickly
30 januari 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Mohammed,
We're happy to hear that our team is friendly and responds quickly. We appreciate your positive feedback and your time.
Kind regards, Vida Homeloans
I have enjoyed my mortgage with Vida…
I have enjoyed my mortgage with Vida home loans since I bought my flat the service I have been provided has been excellent that's why I decided to renew my next mortgage offer with Vida Homeloans
3 mars 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Alexander,
We're happy to hear that you've enjoyed your mortgage experience with us since buying your flat. Thank you for your kind words and for choosing to renew your mortgage offer with us.
Kind regards, Vida Homeloans
Enjoy working with Vida and their…
I enjoy working with Vida and their team. Very helpful and informative. Mark Beddows was very helpful and patient.
27 februari 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Priya,
We appreciate you sharing your feedback! We're happy to hear that you find our team helpful and informative, and that you were pleased with the service you received.
Kind regards, Vida Homeloans
We have received really fantastic…
We have received really fantastic service and support throughout our purchase. Contact is easy and we have been treated very well!
26 februari 2026
Omdöme utan inbjudan
Svar från Vida Homeloans
Hi Samuel,
We're happy to hear that you had a positive experience and that our team provided excellent support during your purchase. Thank you for your kind feedback!
Kind regards, Vida Homeloans
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.