Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im.very happy about my order. Delivery was wery faster and item was absolutely perfect packaging in box. Its verybimportant beavoise bag dry food for dog come exelence condition .wythaut eny brok... Se mer
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Since having developed struvite crystals, we have our darling cat - Bruno - on a permanent diet of this special dry food, and thankful to all the deities, he absolutely loves it - he calls it his 'ra-... Se mer
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Very bad experience with customer service! the package was never delivered - the delivery company they are using (YODEL) has thrown the parcel to a random address and Vetsend kept on pushing for me to... Se mer
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Företagsinformation
Om Vetsend
Skrivet av företaget
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Skrivet av företaget
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Kontaktuppgifter
Emmerblok 1, 4751XE, Oud Gastel, Nederländerna
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,4
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to find what i wanted and as it…
Easy to find what i wanted and as it was the same as last time i just did a repeat order which was very easy to do
Delivery was quicker than you said so all round happy with the service
18 juni 2026
Great company
I had been looking for a very large cat tray that did not leak for a long time. (And it had to have a door!)
Vetsend provided the answer, so I bought two ! The good thing is ,my cats can sit up and spray to their hearts content and no leaking !!
Timely delivery and safely packaged.
Thank you.
14 juni 2026
Great service
Great service, first class delivery and reminder in good time of next scheduled order.
16 juni 2026
Easy to order from but the only…
Easy to order from but the only downside is it takes at least 2 weeks to arrive every time i order and the packaging is in a massive box for a tiny bottle of tablets
28 januari 2026
Excellent rabbit pate for dogs comes on…
Excellent rabbit pate for dogs comes on time when ordering great value and solved my dogs problem with he’s ears as Harry has allergies many thanks
12 juni 2026
Product which was ordered came no delay…
Product which was ordered came no delay very good would order again from this firm
11 juni 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
You cannot easily deal with customer service now
They have moved customer service to WhatsApp or email which means it is 4 hours minimum for a reply or likely two days by email. YOU NEED TO USE HUMANS ON A PHONE. It only takes a few minutes, but they sent a confusing computer generated email about my repeat order intimating that it would just "skip" this order and wait 4 months when the food I am ordering will be back in stock in less than two weeks. Why is the default not just shipping when the material is available. There is also a note that you can adjust the order date "if it is available" - why would I need to adjust the date if it is available and why can I not just change the date to the date that the product is available in two weeks. Too much dependence on computer/AI generated responses.
2 juli 2026
Omdöme utan inbjudan
Svar från Vetsend
Dear,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our ordering and communication process has been frustrating. We understand your concerns, and appreciate you taking the time to point them out.
Our aim is to make things as smooth as possible, but it's clear that the automated system has caused confusion in this case. The intention with skipping orders is to avoid inconvenience when products are temporarily unavailable, but we can see how this approach might feel restrictive. We’ll review this process to ensure it aligns better with customer expectations, including the option to ship items as soon as they become available.
Regarding your concern about customer service, we’re sorry if the switch to WhatsApp or email has felt impersonal or slow. While these methods were chosen to streamline communication, we recognize the value of speaking with someone directly. Your feedback will help us reassess how we can provide more human engagement alongside digital solutions.
Thank you for bringing these matters to our attention. We appreciate your input and will use it to improve our service.
Kind regards,
Team Vetsend
Garvo chicken feed
Fair price for a hard brand of chicken food to find, arrived as promised and kept up to date via emails.
10 juni 2026
Product superb
Product superb. Lacking delivery. Took almost a week to arrive. Our normal supplier three days.
10 juni 2026
Thank you for the fast delivery and…
Thank you for the fast delivery and excellent service! Everything was convenient and easy.
7 juni 2026
Overall a good experience
Overall a good experience. Delivery could be faster, that's all. I will buy from them again.
2 juni 2026
Everything went well.
2 juni 2026
Great product and price and the…
Great product and price and the delivery came 1 day early happy days and a happy pooch
31 maj 2026
I had to double my order because I was…
I had to double my order because I was a few pence under the minimum for getting it sent and was promised “ be delivered by Wednesday” and it didn’t come until the following day
31 maj 2026
Delivered on time
Delivered on time, and kept me up to date with when it was going to be delivered I will definitely use this company again
31 maj 2026
The dog food was delivered quickly and…
The dog food was delivered quickly and efficiently
31 maj 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.