Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. I had an order go missing in Evri's care (which isn't actually a typical experience, my local couriers are great) and Evri wouldn't take responsibility. Velo responded prom... Se mer
Företaget har svarat
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mer
Företaget har svarat
My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mer
Företaget har svarat
4,6
Utmärkt
398 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ladies of a certain age
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me validate myself. Also my fav vape have been discontinued and they offered me advice on best options. Thank you so much.
24 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Susan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Svar från Velo United Kingdom
Hello Nicoletta, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer Service is great and very…
Customer Service is great and very helpful.
18 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Ant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had a little problem with the website and an order that was quickly resolved within two emails, great customer service, Can’t wait to try the products when they arrive!
18 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Cory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was fantastic
Customer service was fantastic, I had an issue with one of my orders and they arranged a replacement immediately.
16 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Jamie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Thank you to Frenklin.E
Thank you to Frenklin.E for their swiftness in replies and kindness. Great customer service experience with Velo thanks to Frenklin.E
11 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo customer Service is Fast .
I will only order through Velo ,As their Processing time is so fast as is their shipping .Always next day Delivery and arrives well packaged .Did have a slight issue with Evri courier service but Velo resolved the issue really quickly and all Emails were responded to the same day .
10 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello May, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Just excellent
Just excellent. Items nicked by delivery firm, an empty box. From contacting BAT to delivery of replacements just 24 hours, how good is that? Thankyou Frenklen E.
8 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Will, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Thank you to Gabor for correcting a…
Thank you to Gabor for correcting a picking/packing error (my delivery was missing items). Fast, easy, positive customer service - which you don’t get from many online companies these days. Thank you again!
8 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Lucy, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
fantastic customer service
fantastic customer service. easy to contact, fast resolution to the issue with my order.
4 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Missing parcel
I had a missing delivery was replaced the next day
2 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Karen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer relations team are amazing
Customer service team are amazing, and a credit to the organisation. I was having a bad experience with the delivery company they used. The Customer relations team went out of their way, more than necessary to compensate me for the inconvenience, but as important if not more important they made me feel heard, and like a valued customer. They turned a very negative experience into one of the most positive I've ever had. I am now a Velo fan boy! I always like their products, but now I love their team!
An absolute pleasure, and look forward to being a loyal customer going forward.
I wish I knew the names of who I was communicating with so I could shout them out individually, but I don't. Whoever you were if it was one person or many, thank you, and that is how you do customer relations!
3 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Chris, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Due to delivery service damaging my…
Due to delivery service damaging my parcel my order was cancelled, however I contacted velo customer service and got a email back within less than 12hours offering me a replacement.
Very good and quick service, very happy
2 september 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Erin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great Experience with Customer Service and Product
I had a delay in receiving a package and contacted customer service. I received a quick response and a complementary product as an apology for the delay in the expected time delivery period.
Thank you so much for Yolanda M who was able to help - providing excellent support and information. The package was received the following day - with no fault with the products.
I always use VELO for their points rewards system, excellent products, and range of strengths and flavors.
Thank you again; loyal customer for 5 months. Would not use any other product.
29 augusti 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Yaz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Svar från Velo United Kingdom
Hello Sandra, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Ordering
Very helpful with a missing order and was replaced with no cost to myself
28 augusti 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Lewis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
The best
The best - I’ve tried all the other nicotine pouches, velo is the best no doubt
25 augusti 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Melina, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Received replacement of faulty product…
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quickly compensated for the trouble. Using them for the past two years, Ruby Berry is the best, least amount of flavour. The mint of any kind or ice is disgusting though.
23 augusti 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Jordan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Amazing customer service from them…
Amazing customer service from them regarding my recent order couldn't be happier very quick and polite
18 augusti 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo solved my courier issue and were…
Velo solved my courier issue and were super helpful! 10/10 customer service! Thank you!
16 augusti 2025
Omdöme utan inbjudan
Svar från Velo United Kingdom
Hello Thomas, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.