Veganstore Omdömen 

76
TrustScore 3.5 av 5

3,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Excellent, used them twice now and both occasions packages were promptly posted and arrived by dpd , packaging was the best I’ve seen , every item was well protected with fancy cardboard protection. E... Se mer

Betygsatt 1 av 5 stjärnor

The customer service is extremely bad in Vegan Store. I don’t think I shop from them again. My emails are ignored. There is no contact number to call this company. I regret that I shopped from them b... Se mer

Betygsatt 5 av 5 stjärnor

As always, top quality products. Arrived as planned. First time trying the new tortellini and reading the instructions, it says use 2.5 litres of water. I don't have a pan that big, but using 1.5 l... Se mer

Betygsatt 2 av 5 stjärnor

Order did not arrive from courier on Saturday. Waited in all day. Waited till Monday as hadn't heard anything email response from vegan store was "just wait a bit longer evri bit slow " emailed back s... Se mer

Företagsinformation

  1. Livsmedelsbutik
  2. Leverantör av livsmedelsprodukter

Skrivet av företaget

veganstore.co.uk was the UK’s first independent retailer of vegan products online. At the forefront of the vegan revolution since 2000, shipping the best in vegan products around the world from all across the UK to Australia, America and the Far East.


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

76 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(76)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Valentine's present success

Ordered Vegan KitKats well in advance of Valentine's day as a present. And although close to the wire, they arrived on Valentine's day so the missus was very happy.

14 februari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Insult to the vegan way of life.

The second time in succession these guye have messed up my order ..and this time was for my wife's birthday... No apologies or explanation in fact they are very arrogant in the limited communication..guess I won't be using them again .. you don't deserve to be in business...

28 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent!

Excellent!! I love these surprise boxes and such great value for money , I just have to keep ordering them!

30 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID AT ALL COSTS

If there were the option for zero star I would have used it!
Item dispatched 10 days ago on 48hr tracked, has subsequently been lost by Royal Mail but Veganstore refusing refund until they get the goods back!! Total disregard for customer and their rights also extremely slow response to email.
Don't bother, go elsewhere

25 januari 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Conflicting messages.

I've been using Veganstore for a few years to put together a vegan yule hamper. In the past I've had trouble choosing because there's been so much. This year there was a very reduced list (no breads or chilled items for example). In addition I received three emails in short order: Your order has been dispatched; your order is out for delivery; your order has been cancelled. I had to wait until the recipent emailed their thanks to work out which was accurate. Get your act together, Veganstore, I don't want to have to go elsewhere !

21 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered on the 12th of December

Ordered on the 12th of December, still no update by the 20th, have emailed them several times still no response whatsoever, it's very disappointing as I bought the vegan Christmas Dinner bundle and two vegan hot chocolate kits that were gifts,
all of which looks like they won't be here in time now. After paying £4.99 delivery I'd have thought the order would have arrived in ample time. I will not be using this company again.

12 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Awful company and service

Ordered and paid for 3 bottles of drinks for Christmas. Only 1 bottle was delivered with an invoice for all 3 bottles?!
Emailed the company but absolutely no reply. That leaves us short on the chosen Christmas drinks, and also less money in the run up to Christmas.
Definitely won't be using this company ever again.

5 december 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Customer of nearly 5 years.

I created my Vegan Store account in 2018. It's got a great selection of vegan goodies at decent prices. It's more suited to UK residents but may still be worthwhile buying from Ireland (or other EU countries) if your order is pretty big.

17 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

DO NOT shop with this company

DO NOT shop with this company. I've been waiting nearly three weeks for an order, and there has been incredibly poor communication (one message two weeks ago saying some items were out of stock). I've asked them for a refund as the items won't arrive in time, but complete silence. They have no phone number. Really shocking lack of customer service. AVOID at all costs!

14 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

First and last order

Ordered a variety of items, mostly good except three items where the best before stickers had been half removed and the packets split in the process. Assuming this was done to hide the fact they were out of date I asked to return for a refund. Initially they assured me that they were in date but after again asking to return they stopped communicating altogether. Beware of companies that don't put a phone number on their website.

10 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Happy shopper for 20 years!

I have been shopping with Veganstore since the early noughties, when I was living in Greece and just wanted a little more variety, as well as a vegan lifeline. I have been shopping with them on and off since I returned to the UK. What keeps me coming back is the quality of the items, the prompt delivery, and the fact they offer a constant stream of new products - although I mourn some of those lost in the UK's move from the EU.

21 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Happy first purchase

I think this is my first purchase with vegan store, I was looking for something specific when they popped up so thought I'd give them a go. Quite a few things were on sale which was a nice win. Delivery arrived a day earlier than I expected, all my goods were well packaged including a number of cans which were in their own box within the larger box for added protection.

Most of the items I ordered I've tried before, few new things I'm excited to try. Decided to get the £5 no waste box because I hate food waste and most things are fine way after BB date IMO! I knew it might be risky especially as I'm quite fussy but actually I'm impressed with the volume of products I got for a fiver. A box of D&D truffles, gnawbles malt balls, and about six packs of different biscuits! A lot of biccies for two people but they'll be fine in an airtight tin! I'd take my chances on it again.

31 augusti 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Very poor customer service

Ordered a number of items in late June. Most were absolutely fine, the exception being the £5 Waste Not Box. This was meant to contain £15 worth of items but consisted of a handful of out of date and disgusting tasting chocolate bars. When I complained about this it took them two months to reply, offering no apology and telling me these out of date bars were 'worth £16' and I had good value. Not sure I would use them again.

31 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

100/10 -

Honestly I don’t know what all of these 1 star reviews are about... yes postage issues happen but this vegan business does nothing but go out of their way to make sure they’re providing the best service and people complaining about getting “too much chocolate” in their mystery boxes is just silly. Who would complain about chocolate?? We have kids and trying to raise them vegan on top of snacks and lunch box additions can be so beyond expensive sometimes but the waste not boxes are a great alternative to get some Fancy treats We would usually have to march the kids straight past in a shop and not just for the kids But for us too because everything is so delicious!!
I will always prefer to support vegan and conscious businesses over any major supermarket and will keep coming back. Thanks so much for being absolutely ace!!

26 juli 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered several items

Ordered several items. Most of it arrived squashed and leaking. Contacted them now 4 times emails and Facebook. No reply to any. Will be contacting Bank for chargeable.
Never use again

25 juli 2022
Omdöme utan inbjudan

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