Halen Môn - Anglesey Sea Salt Company Omdömen 

26
TrustScore 3.5 av 5

3,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Absolutely amazing place! Really enjoyed the tour, great gift shop and so happy with the overall experience we thought why not book the seaweed barrels for next week :)

Betygsatt 1 av 5 stjärnor

I wanted to do a Tour and since it has been very hot outside I could Not leave my dog in the van. I called three times and Even Wrote an Email but none of the Customer Service Guyana made Even the sl... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We really enjoyed our trip behind the scenes with our guide Sam. We have visited Halen Mon before and finally succumbed to visit on a very rainy November day and found ourselves wondering why we haven... Se mer

Betygsatt 1 av 5 stjärnor

A guy who works there basically accused me of stealing, even though I'd already bought £47 worth of products from their overpriced shop. Was in the cafe after every other customer had left and he sai... Se mer

Företaget har svarat

Företagsinformation

  1. Livsmedelstillverkare

Skrivet av företaget

Halen Môn's products simply make life more delicious. From organic approved, hand-harvested sea salt to our multiple award-winning Oak Smoked Water, our condiments and ingredients add an adventurous edge to your dishes, always with with one eye on sustainability. Our family-run business ships worldwide from our Saltcote in Anglesey, and we run regular Behind the Scenes tours so you can come and see how we make our outstanding sea salt. We have a design-led gift shop on site selling local foods, kitchen and homeware, and a café, listed in the Good Food Guide, which is open in the summer.


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

26 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(26)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Absolutely amazing place

Absolutely amazing place! Really enjoyed the tour, great gift shop and so happy with the overall experience we thought why not book the seaweed barrels for next week :)

24 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I could‘t go on a tour!!!

I wanted to do a Tour and since it has been very hot outside I could Not leave my dog in the van. I called three times and Even Wrote an Email but none of the Customer Service Guyana made Even the slightest efford to help me out. The only thing I needed was a shady place where my dog would have been able to wait for me.
I drove a Long way to be able to see the factory and guess what: I won‘t ever buy any of your Salt

23 juni 2026
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thank you for taking the time to leave us a review, and we are very sorry you didn't have a positive experience. Unfortunately, as a food production site, our building is not dog friendly. Whilst we offer water and a dog stick library outside for supervised dogs, we cannot supervise dogs for customers, most especially not in hot weather. I am sorry you didn't enjoy your visit and we would love to welcome you back

Betygsatt 5 av 5 stjärnor

Fantastic seaweed barrel baths

We booked two seaweed barrel baths and it was an amazing experience. The water was so warm and remained so throughout the 45 minutes. The seaweed added a silky oil to the water and left our skin feeling refreshed and pampered. The views were amazing and the staff were really informative and friendly. We will definitely be encouraging our friends and family to go and we'll be back again soon.

24 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid

A guy who works there basically accused me of stealing, even though I'd already bought £47 worth of products from their overpriced shop.
Was in the cafe after every other customer had left and he said to me " they are cameras " . Avoid this place if you can. The staff think they are too important to serve you ....see other review where someone has said they were 15 minutes in the shop whilst staff watched them through the doors. Pathetic!

22 september 2025
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thanks for taking the time to share your experience here and on Google. We are very sorry you didn't have a good visit with us. Having chatted to our team I believe there may have been a misunderstanding - as with lots of businesses, we have a camera on the cafe when we are quiet so we know when customers arrive and we can help them. I can only apologise that you were left waiting, and we are always looking at ways we can improve.

Betygsatt 5 av 5 stjärnor

A great experience

I recently visited Halen Mon with my mum on a wild weather afternoon. We were very lucky to grab the last couple of spots on a tour and had a great time; it was fascinating to learn the story of Halen Mon and try some of the salt. Our guide Sam great.
My mum then had a ridiculously good time in the shop before we headed out to the cafe for a beer and brownie.
We really enjoyed the afternoon; everyone was friendly and helpful and the whole vibe was very pleasant and relaxing.

22 augusti 2024
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thanks so much for taking the time to share this review, we're so glad you had a good time and Sam looked after you. Hope to welcome you back

Betygsatt 1 av 5 stjärnor

Fantastic salt but poor customer service

My partner and I have been enjoying your salt products for years. We visited the shop when we’ve been in the area of Anglesey and purchased numerous other items from the shop.

As we are getting married in North Wales, in a small intimate ceremony, we thought we would include some of your products in the gift bags we are producing for each room where people are staying including products that reflect the local area. I emailed last year about how to go about a small bulk order; no response bar a general we will respond within 48hrs. Then nothing. I left it till closer to the time. I then emailed again on the 26/3/25. I received a response to say I would hear from someone within 48 hrs. Then another response where I had been copied into an internal email discussing my request. I responded to say I wasn’t sure the message was for me but looking forward to working with you. Again, no response to either my initial request on the 26/3 nor my response to say I look forward to working with you.

I appreciate that it was a small order of 16 small canisters of charcoal sea salt and 16 bars of soap and 6 boxes of oils. All I needed to know was how best to order them, whether a discount could be offered (happy either way) and some help. We are 5 weeks out from the wedding and I have sourced other products. Our deepest desire was to support the local Welsh economy.

Left feeling very disappointed that emails and requests have been ignored.

19 april 2025
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Good afternoon, thank you so much for taking the time to review us and share your thoughts.

I have emailed you directly about this issue, but wanted to reply on here too. I am very sorry to hear you experienced difficulties with our team when you enquired about an order for your wedding.

We have some new members of the team, and unfortunately we didn't respond to you as promptly as we normally do. I can only apologise and assure you that we are in discussions to ensure it doesn't happen again.

We have sent you something to wish you well on your wedding day and hope to welcome you back soon. Best wishes, Jess

Betygsatt 3 av 5 stjärnor

Great quality salt!

10 januari 2025
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thanks for sharing this review, we really appreciate it. Of course we are always aiming for five stars so do let us know if there are any ways in which we can improve.

Betygsatt 5 av 5 stjärnor

Great story, well presented

We really enjoyed our trip behind the scenes with our guide Sam. We have visited Halen Mon before and finally succumbed to visit on a very rainy November day and found ourselves wondering why we haven’t done this event before. A fascinating story presented really well by Sam. A nice way to get away from the weather for a bit, lovely coffee too.

23 november 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Environmental impact of factory’s heavy smoke

The 2 stars are reflecting the impact on the environment. The constant smoke coming out of the factory is unfortunately extremely damaging for the environment. Please sort it out asap

13 september 2024
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thank you for your review. Please could you give us a few more details about the date you visited us, which facilities you visited, and how the smoke affected you when you came?

Betygsatt 4 av 5 stjärnor

Excellent presentation from Sam

Excellent presentation from Sam. Very informative and interesting. Good to try different types of salt at the end. Would have been nice to try more of the sauces although the Salted Caramel is delicious. Hopefully the cafe option can become an indoor facility?

19 augusti 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Not a critique of the tour but the…

Not a critique of the tour but the product, we bought a 15g pot which looks nice but when you open the packet of salt inside it doesn’t even half fill the container what absolute robbery you would think you would get at least a nearly full pot for the price!

20 juni 2024
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thanks so much your review, we really appreciate it. We're sorry that you are disappointed in the level of salt found in the product, we have to leave some space for the product seal. Our sea salt is hand harvested and is the only UK salt to be a protected food name, as well as being a B CORP, and we are proud to be a very high quality. We really hope to welcome you back.

Betygsatt 5 av 5 stjärnor

Extremely interesting

Following a recommendation from a friend we decided to pay a visit. We hadn’t pre booked a tour but we were reassured there were spaces for us. Our tour guide was Sam and he was very knowledgeable and took our group on an interesting tour. The video at the start was great and the salt tasting was amazing who knew there were so many tastes. The gin tasting was awesome. The use of salt brought out the tastes of the botanics. A bottle may have been purchased! Thanks Sam!

22 maj 2024
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thank you so much for taking the time to share such positive words - we really appreciate it and hope to welcome you back soon.

Betygsatt 5 av 5 stjärnor

Everything I've ordered from them has…

Everything I've ordered from them has been excellent, particularly love the smoked water. In my experience the aroma/flavour is much milder than suggested but it is the only such product in the UK that does not contain flavourings so I hope it will be available for years to come! Also appreciate the environmental packaging and quick delivery.

21 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent visit and accessible by all…

Excellent visit and accessible by all ages.
Really enjoyed this tour and learnt so much. We had a young to old with us who all also enjoyed the visit. The staff were friendly and patient. Our guide was Rob who was also very informative but entertaining. The salt (and gin) tasting was also a nice touch. I would recommend to anyone. Sea Zoo and the farm tour (i cant remember the name) are right next door and also excellent so this is a good place to spend a full day.

17 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

I was pleasantly surprised by the quick service. My order was acknowledged immediately and picked the same day. Shipping to USA was less than a week and my gifts arrived well before Christmas

22 november 2022
Betygsatt 5 av 5 stjärnor

Superb salt

Superb salt! But the goods I ordered were delivered promptly, undamaged but without excessive packaging

8 november 2022
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thanks so much, great to hear

Betygsatt 5 av 5 stjärnor

Good products

Good products, easy to order, very friendly service. Halen Mon has become a go to Christmas gift supplier for me.

1 november 2022
Omdöme utan inbjudan
Logotyp för Halen Môn - Anglesey Sea Salt Company

Svar från Halen Môn - Anglesey Sea Salt Company

Thanks so much

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer