The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I reall... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... Se mer
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Easy process, friendly sales advisor in Ben. Very impressed with service and ease of ordering.
Fantastic communication from all of the team at Vanarama, especially Shabs who mainly dealt with myself. No pressure on selling to yourself, with the best deal possible that they could find for you. E... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Kontaktuppgifter
Mark Road, HP2 7BW, Storbritannien
- www.vanarama.com
4,7
Utmärkt
8 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The person who delt with me Ben Huges
The person who delt with me Ben he was great and would say he was top dog
10 december 2025
Svar från Vanarama
Hi Alan,
We're so happy to hear that you had such a positive experience. Thank you for taking the time to share your feedback with us; we appreciate it!
Thanks,
Lauren
Personal lease
Dealt with Ian who was very helpful & kept me informed along the process.
9 december 2025
Svar från Vanarama
Hi Kelly,
We appreciate you taking the time to share your positive experience. We're so glad to learn that you found our team member helpful and informative.
Thanks,
Lauren
Completely Disorganised – Weeks of Delays and No Confirmed Delivery Date
They kept me waiting for more than six weeks, constantly pushing the delivery date back without ever providing a single confirmed or reliable date. It was all vague promises with zero transparency. In the end, they still couldn’t give me a definite delivery date, and I had no choice but to cancel my contract.
This whole process was a complete waste of my time and energy. If you’re looking for a leasing company that is reliable, organised and honest, this is definitely not the one. My experience was extremely disappointing and I would not recommend them.
8 december 2025
Omdöme utan inbjudan
Svar från Vanarama
Good afternoon Hamid,
Thank you for taking the time to leave feedback.
We are extremely sorry to hear you've had such a disappointing experience with us and would like to look further into this.
Please could you provide further information and I will investigate.
Thanks,
Lauren
very helpful friendly staff
5 december 2025
Svar från Vanarama
Hi Wendy,
We appreciate you sharing your positive experience with our staff. We are happy to hear that they were helpful and friendly!
Thanks,
Lauren
Svar från Vanarama
Hi Mark,
We're happy to hear that your second experience was as good as the first! Thank you for your continued trust in our services.
Thanks,
Lauren
A+ service, so helpful and professional
We rang up with a basic enquiry to get a quote, and our account manager, Aruni, was just so knowledgable, professional, and understanding, she understood fully what we wanted, gave us several options, then explained everything in full to us, giving us time to go away and talk things through, before we went back and got the full quote and order put on within hours
So painless, guided us the whole way, magnificent service.
3 december 2025
Svar från Vanarama
Hi Robin,
We're happy to hear that you had such a positive experience. It's great to know that our team member was knowledgeable and helpful during the quotation process, providing you with the guidance needed. Thank you for sharing your feedback.
Thanks,
Lauren
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, nice quick turn-around (6 days from 1st enquiry to order confirmation). A little bit of confusion over an expired ID and whether it was actually required, but resolved quickly.
2 december 2025
Svar från Vanarama
Hi Mark,
We're happy to hear that our staff was helpful and knowledgeable, and that you experienced a quick turnaround. We appreciate your feedback regarding the ID confusion and are glad it was resolved promptly. Thank you!
Thanks,
Lauren
I should have had my vehicle six days…
I should have had my vehicle six days ago from Vanarama, the van arrived dirty and with 300 miles on the odometer. As is my right, I refused the vehicle and it returned.
I asked for my case to be escalated, Karen was supposed to call ? 6 hours later , Karen called , asking if I could take photographs of the vehicle, I advised this was impossible as the vehicle was on its way back , probably adding a further 300 miles to the clock.
I have contacted Vanarama now a number of times, without anyone knowing what is going on ? Karen, is either unwell, at lunch or left early this afternoon?
Someone at Vanarama could call me to inform me of what is going on ? They don’t. No excuse for not calling me.
Karen from Vanarama has just called and offered to deliver a new vehicle which again will be dirty and have approximately 300 miles on the clock !! Surely a second hand vehicle with this delivery mileage ?
26 november 2025
Omdöme utan inbjudan
Svar från Vanarama
Good afternoon Mark, thank you for taking the time to leave feedback.
We are sorry to hear your vehicle was delivered dirty and appreciate this took away the excitement from your new car experience.
Regarding the delivery process, Vanarama do not arrange this with the delivery agents and therefore are not responsible for the transportation of vehicles. That being said, all of the dealerships we work alongside arrange for vehicles to be driven to our customers, which results in vehicle accruing mileage. This does not affect customers contracted mileage and is noted down on the delivery note/handover.
As you had rejected the vehicle before Karen had spoken with you, sadly she was unable to resolve this to your satisfaction.
Kind regards,
Lauren
All dealt with smoothly and efficiently
25 november 2025
Svar från Vanarama
Hi Richard,
We appreciate your feedback and are so glad everything went smoothly and efficiently for you. Thank you.
Thanks,
Lauren
Svar från Vanarama
Hi Marie,
We appreciate you taking the time to share your positive experience. We are so happy to hear that our customer care was helpful and quick for you.
Thanks,
Lauren
Service was very good.
28 november 2025
Svar från Vanarama
Hi there,
We're glad you found our service to be good. We appreciate your feedback!
Thanks,
Lauren
Been with them for 15 years +
Been with them for 15 years, always to the point, set, easy to follow process. Buisness financial leasing has never been easier
Jonny - JHDS plumbing & Tiling
27 november 2025
Svar från Vanarama
Hi Jonny,
We appreciate your long-term business and are so glad our straightforward leasing process has consistently met your needs over the past 15 years. Thank you for your valuable feedback!
Thanks,
Lauren
Nice and easy process to order our new…
Nice and easy process to order our new commercial ID Buzz with excellent customer service
24 november 2025
Svar från Vanarama
Hi John,
We're happy to hear that you found ordering your new ID Buzz to be nice and easy. We appreciate your positive feedback regarding our excellent customer service.
Thanks,
Lauren
Very straightforward
Very straightforward, got what I wanted with minimum fuss or disruption.
19 november 2025
Svar från Vanarama
Hi Stephen,
We're happy to hear that your experience was straightforward and efficient. Thank you for your positive feedback; we appreciate you taking the time to share.
Thanks,
Lauren
Perfect Car Lease Company
Second time now using Vanorama for my lease vehicle
& once again the whole process was made extremely easy by the Vanorama Team. Staff are polite, professional & always ready to help. After we had agreed a price they even came back after & found me a cheaper price.
19 november 2025
Svar från Vanarama
Hi Paul,
We're happy to hear that the team made the process easy for you again. It's great to know our staff's politeness and professionalism stood out, and we appreciate your recognition of our efforts to find you the best price. Thanks for your positive feedback.
Thanks,
Lauren
Svar från Vanarama
Hi Mazza,
We're happy to hear that you found the process to be clear and quick. Thank you for your positive feedback; we appreciate it!
Thanks,
Lauren
Svar från Vanarama
Hi Steve,
Thank you for your positive feedback; we appreciate it!
Thanks,
Lauren
Svar från Vanarama
Hi Jenna,
We're happy to hear that the process was easy and quick! We appreciate your positive feedback and are glad everyone was helpful.
Thanks,
Lauren
Svar från Vanarama
Hi Raz,
Thank you for taking the time to leave positive feedback. It means a lot to us!
Thanks,
Lauren
Ben was fantastic talking to me proper…
Ben was fantastic talking to me proper English down to earth guy brilliant service with him nothing to mutch trouble many thanks mike bywaters and my mandie
11 november 2025
Svar från Vanarama
Hi Michael,
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the service you received; it means a lot to us. Thank you!
Thanks,
Lauren
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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