Vanarama Omdömen 8 356

I have used vanarama over the last 8 years and found dealing with the team, simple and hassle free.

Good service
Good price
Free ply lining
However I’m not sure if you should trust trust pilot as not all honest reviews get posted

Shabs was very helpful, friendly and thorough.

Great easy to sort thanks

Previously had good service with vanarama . Placed a new order..Good customer service again and quick response to enquiry.

Calls were taken efficiently in order to obtain the car of choice, the team made me aware of the best deals and timescales throughout.
Staff verry helpful.

Quick reply and excellent communication with Company

seamless process through my re-lease renewal very happy with service with good communication

Very efficient service supplied by Brendon

Great service, happy with everything

We are trying to renew a lease on a new van when it was received it was in a filthy state faulty brakes Faulty battery had been in field for 18 months We still waiting for a van that is fit for purpose between your company, Lease firm and supplier there no customer service or urgent action to things right

Easy and really friendly staff and knowledgeable about the products and very quick service.
Hannah was very friendly and an excellent asset to the company.

Helpful and clear and Layla was brilliant

Very easy carm transition
Thank you

3rd van leased from Vanarama. Straight forward process and no complaints

My application hasn't finished yet but so far it's been so easy and a smooth process.
Very straight forward process with no hidden horrors so far!

Very good service overall, only negatives wasn’t told first van quote was a stock vehicle. When placing an order no vans available so had to change to another slightly more expensive van
.

The service I've received from Ian has been exemplary and it's been a real pleasure getting our first van from Vanarama. I called rather than use the website, simply because I didn't know what I really wanted and I prefer talking with humans. There was no real wait to speak to someone and no nightmare call centre. Just straight forward friendly advice and help and within 24 hours everything's sorted. Happy days!

Fantastic communication from all of the team at Vanarama, especially Shabs who mainly dealt with myself. No pressure on selling to yourself, with the best deal possible that they could find for you. Excellent service.

I’ve had a great experience with Vanarama overall and have been a customer for five years. As my current lease comes to an end, I was fully prepared to arrange my next vehicle through them. Their response times are usually quick, which I’ve always appreciated.

However, the recent communication has been disappointing. I’ve raised a query several times and haven’t received a response, despite following up on multiple occasions. This lack of engagement is surprising, especially compared to the service I received five years ago.

Unfortunately, the delay in resolving my pricing query means Vanarama is now at risk of losing my repeat business to another broker. Strong communication and timely issue resolution are key to retaining loyal customers, and I hope this is an area they can improve on moving forward.