V12 Sports And Classics - Stoke Omdömen 

This is my fourth car
From v12. And my last never known buy a car take so long .no customer respect staff would rather wash cars . Had an appointment 3pm I thought it was to collect new car
Left waiting around for hour and a half .then told it want be today last 3 cars were so easy this last one was like pulling teeth.
Won't be a customer again

They got basics wrong and sold my Wife a Car in an unsafe condition. I checked the Car the day after purchase the Coolant was 1" above the maximum line, Oil was 1/2" above the maximum line and there was a scraping sound when reversing off our driveway. Drove to our nearest Asda 5 minutes away to check the tyres and they were 10 PSI above the maximum pressures recommended by Ford. After correcting tyre pressures, removing coolant etc we test drove it and weren't happy with it and we live too far away to take it back to Stoke, especially when we weren't convinced it was safe to drive. We then took it to our local A.T.S and left it with them, as we thought it needed brakes repairs, because they weren't responsive enough. We contacted the warranty company and they messed us around for a few days and then said brakes replacement wasn't covered. We checked the warranty companies small print and weren't impressed with what the warranty did cover + they charge an excess too; when V12 had already charged us an extra £149 for basic warranty cover. My Wife contacted V12 and we were kept waiting. We got sick of waiting all the days, so we asked A.T.S to get the Car road worthy. A.T.S. said the brakes were passable on testing, following correction of the tracking, but the tracking was one of the worst they'd ever seen. We got the car back from A.T.S and it felt safe to drive it. The next day other warnings appeared on the dashboard, such as oxygen sensor etc, so I just thought we're going to have problems with it, as they couldn't do basic maintenance correctly and I no longer trust the car, nor V12. I also hate that V12 are using the AA in their marketing too. We contacted the AA about it, because we were told a comprehensive check had been done by the AA before purchase. The AA said they had no record of this car being checked by them, however there are other approved companies out there doing the inspections. When we wanted a refund V12 made hard work of that too. Told us 3-5 days for a refund, but took nearer 3 weeks. What's most annoying is that they were happy to send my Wife and Daughter away in an unroadworthy Car. We eventually got the refund, but V12 didn't even have the decency to pay for the A.T.S bill, nor compensate us for the stress and inconvenience. I never write a review on anything, because I haven't got time to, but I'm bitter about our experience with this company. Another thing to note is having worked in sales ourselves we weren't impressed with all the pressure selling. We'd already rejected all the add ons, and then we were passed on to a colleague, so that he could then push the same sale add ons too.

Good deal, great service and the car is fantastic

Quite honestly the worst customer service I’ve ever come across, 7 weeks since purchasing from V12 and still waiting for their management team to sort out our issue.
Utter disgrace and now forced to commence legal proceedings against the company to recoup the outstanding money.

Knowledgable and helpful staff. All documents well explained and discussed well.
Drive away the same day, great vehicle history and good experience

The sale s man messed up the paper work put wrong name on log book
You carnt get threw to him because there’s no number
You have to go threw head office & your in queue , they will not give you the garages number
So nobody responds

Electric car sold with no charging cables , sales guy wanted to take one off another car I said that’s probably what’s happened to the one in car sold.

Pushy about selling extended warranty I said no I can make my own independent choice.

Car not properly cleaned minimum effort

Nice experience, no pressure. Very pleased with the car.

Very good advice and professional for my new car.

Went up worktop waiting 1 hr 30 minutes said there put away to get it fix as I made appointment not telling me at and drive 2 hrs long
Then went other in stoke which no appointment but said call back which again no call back me if he was free so I had booking appointment at 3 went in morning knowing be busy took 2 to 3 hours sort paperwork out long day not doing it again this company

I had a very 'mixed' experience with purchasing my vehicle from V12. It started off great, all very laid back and friendly. I test drove my vehicle alongside the sales manager, very transparent and honest experience - all that was great. However when it came to the actual purchase of the vehicle some cracks started to show - firstly they are very short staffed and are spread thin between multiple customers, meaning that i never had full focus on me, and the other customers likewise on them. The biggest fault...was the persistent push for 'Gold cover' insurance. After receiving the inevitable push to try and sell me this extra service, i proceeded to make it very clear that i was not interested in this (its £2000+ extra on top of the cost of the vehicle) however instead of the 'no problem' response, i was instead further pressured more and more and questioned the reasons why i didn't want it. The sales rep then disappeared into the managers office and shut the door, i was adamant that if he came back and tried to push it one more time - then i would have walked away. No amount of being offered free coffee covers that expense or that pressured experience, it didn't feel good at all.

Overall I'm happy, I got a really lovely vehicle out of this, however there are certainly ways in which they can improve going forward, and according to the newly appointed sales manager - he is aware of this.

I spent 4hours waiting for finalised documents

Love the car.
Very pushy and tried to sell me things I didn’t want and told them so. Got them anyway!
Took a while for my £100 to cover V5 to be returned but after some confusion it was eventually returned to a different account to where they said it would go.

Absolutely shocking service, time wasters to say the least

They transported the car we wanted to look at from Worksop to Meir Heath near to where we live. The car was very clean and presentable. The salesman ? Smith was very helpful and informative.

Bought a car from V12 , left it a couple weeks until reviewing. Car is fantastic , the buying process was first class , can't fault anything from V12 stoke, took out the warranty refused at first but glad I did , not needed yet but it's there if needed , love the car and the service provided , very happy , thankyou V12 stoke.....

The second hand EV was without a charging cable (a standard item in all EVs) and when queried it seemed to cause a fuss. A single phase cable was offered, but the car is supplied with a 3-phase one. One was eventually found, but then it was not put into the car, so when we drove off we didn't have it. These things cost £500 new (including the case), so we feel we have been treated badly.

I recently bought a car from V12 Sports and Classics, and I couldn’t be happier with the experience. From the moment I walked in, the team was friendly, professional, and genuinely helpful. They made the whole process smooth, answered all my questions with patience, and there was no pressure at all.Highly recommend this place!
The car I purchased was exactly as described clean, well-presented, and in excellent condition.Definitely 5 stars from me👍🏻

Prompt service. Car was impeccably presented. Ease of deal and transaction was very smooth.

Overall disappointing in every touch point. Some of their sales people in Hinckley were supportive, but when push comes to shove, the sales made, they leave you alone and obviously don't care about after sales.

The sales process was hardwork, the Stoke office in particular was just poor service. Sales person, Jack, tried every opportunity to upsell you this and that, from the 'lifetime guarantee' polish, to the additional warranty. Also told me that the Kia, HAD to be serviced by Kia or the warranty would be void which is a lie.

To top it all off, I mentioned that there was a problem with the mirror area which was damaged and had obviously been thrown together with a bodge job and some black silicone - it came off quickly after buying the car. I asked to get a service too, as this should have been done before, all promised - nothing delivered.

Would not personally go through these again.