urbanbubble Omdömen 

Everything went fine until they are not returning my emails and my deposit money back

Johanne has been fantastic! From the moment I contacted UrbanBubble she has nothing but spectacular in assisting me with my move back to the UK from Australia.

10/10 service.

Aadil was great, very helpful

Louise has been very helpful throughout the last 6 weeks since I signed the tenancy agreement. She always replies promptly to queries and has a positive attitude and a courteous manner which has significantly eased the pressure of moving home.

We’ve lived here for 6 months, urban bubble as far as we have seen are usually pretty bad with replies, help and management altogether. But Carl ,who came to fix our drain around 2 months ago, and Ali who came to inspect our apartment today were very friendly and pleasant to be around. Compared to the emails we get, we appreciate these two. Thank you.

Good service provided by Ali who came for an inspection. He was positive and clear on next steps.

Aadil came to inspect my flat today; the service was excellent, and he was professional and polite

Absolutely disgusting service from urbanbubble. Stay away.

I am a landlord and urbanbubble were my freeholders management company.
I had an ongoing leak caused damage to my tenants furniture/appliance and internal damage to my flat, this was not dealt with despite 6 months worth of complaints, kept being told they were awaiting an invoice from a contractor.

On initial purchase of property, they took 2 months to give details of lease and register my details.

Sarah Hill at urbanbubble was very rude and passive aggressive.

Any landlords/tenants steer clear of anything to do with urbanbubble.

Urban Bubble manage 4 of my flats. The electric water heater broke down and they reported that they need to send someone to repair it. I asked for the appointed electrician to call me from the property to provide an analysis of what was wrong, whilst they were on site and before they carried out the work. The appointment was fixed for the Wednesday 5th and I cleared my diary so that I could take the call, yet no call materialised. When I emailed UB the next day they weren't aware that there was no call and that they would find out what happened. They said that the immersion needed replacing and that the contractor didn't have one and has ordered one. They said that it would take a few days and meanwhile we would have to pay to put the tenants up in a hotel! This was delivered as an open ended solution, meaning I could be paying this for days on end without an end game. It was only when I asked UB to call other contractors that they said they had, but implied that there was nothing that could be done gf and please confirm you will pay for the tenants hotel. They seem to miss the point that they work for us, as Landlords, not the tenants. I cant believe that a week after reporting that the water heater is broken that there is noone in Liverpool who can fix it. Appalling!!

Aadil was very professional and pleasant with the property inspection. Very impressed 🤩

Until recently, I have been very frustrated with Urban Bubble services. They would go weeks without replying to emails and emails were never signed off by an individual, and therefore it was even more difficult to follow up.

However, I am extremely grateful to Adeeb Ahmed who has taken over the correspondence with me. He is proactive, timely and helpful in his correspondence and I have very recently felt, my best interests are being looked after. Fingers crossed I get to keep Adeeb as my contact with Urban Bubble

Adeeb Ahmad provided excellent service to me. Prompt response and polite.

A big applause to Adeeb Ahmed to solve my problem. He got in touch with me immediately when there is an arrear and helped me retrive it very soon. Good experience.

Adeeb was so quick to action the lack of rent payments from tenants and was able to rectify the issue immediately.

I agree with Alex Jackson, UB started off quite well being my Property Management. Eventually after the first year, everything started going downhill with no communication and evidence of fixes required. Now that I plan to change Management company, they ignore my emails for over a month. They don’t pick up my calls and refuse to take any action including their own responsibilities that should have been done. As a premium management company, refusing and ignoring communication is the last thing you should do.

Really received good service from Mohamed and Johanne.

I will rent again with urbanbubble

Another issue with tenants thinking that paying their rent is optional... excellently resolved by swift actions from Adeeb

It was great experience to enquiry the property, fast reply with helping, thanks Mohamed & all respect.

Hi
Thank you for your excellent service