RMG Omdömen 4 616

the customer help was very helpful

I spoke with Demi today who gave sensible advice and was very professional but also personable. She was courteous and made me feel confident that what we discussed was as important to her as me.

Alexis was lovely she sorted everything out fir me very protley and her customer service is excellent very lovely lady

10/10 from Oliver Sunley
Great balance of friendly and professional
Thank you

Demi was very kind and understanding following the sudden death of our daughter. It's a very difficult time and she was absolutely lovely
Thank you Demi 😊

Paid £700 for my service charge on the RMG portal in March. Had the receipt from RMG confirming payment. Paying this, left me owing 35 pence. Checked my portal today, no reflection of payment. Response from RMG after emailing them- We will get our admin team to check the missing payment. How many other payments have you missed? I would urge everyone who pays on the portal, check your payments. I am in disbelief at the incompetence of RMG. They chase you to make payments and when you do, they go missing!!

Always a great experience , Samuel, being a asset to
any company . extremely professional ,understands the issue
and deals with it .

My property has a damp and mould problem, and my tenant is an asthmatic. We raised the issue with RMG in January, and apart from very polite email responses, absolutely nothing has been done. Not even contacting the tenant regarding a date to investigate the problem.

I pay a lot of money to RMG for servicing the flat, and by deliberately avoiding the issue, they are effectively stealing my money. They should be ashamed of themselves.

This is one of many issues I have had with RMG over the years. And the response has always been totally inadequate.

I am also convinced that a lot of the 5 star reviews on here are fake. Far too many say what a wonderful customer service experience with such and such a person they have had. In all probability its standard practice to keep the average score from becoming too bad.

If you are about to move into a property managed by RMG. Steer clear.
If I could score 0 or a negative star I would.

I’ve had a really good experience with RMG as the management company for my flat at Victoria Mills. They’re easy to get hold of, quick to respond, and actually get things sorted without dragging it out, which makes a big difference.

Alise deserves a special mention - she’s a fantastic Property Manager. She’s always willing to help and will genuinely make time for a 1 to 1 chat if you need to talk something through. She’s approachable, proactive, and you can tell she cares about doing a good job.

Overall, I’m really happy with the service from RMG and appreciate the support they provide.

I had a problem and query around some of the charges on my RMG account, however, spoke to Kris in customer services who dealt with and resolved my query promptly and efficiently, so all good.

FCA need to take a long, thorough, look at this company. EVERYONE I speak to, every agent I speak to. Everyone has an RMG story. Spurious charges, enormous overspends, constantly. Constant fines, definitely not in line with regulations in my view. Either very incompetent or should be wearing balaclavas. We had over 100k in extra charges in one year! They couldnt even tell us what it was for, years later...oh yes, sorry, its wrong, sorry we added 1200 to your bill every 6 months and threatened you for not just caving in. Very, very dodgy

Sacha Geyser was helpful. I am an expatriate owning an apartment @ Manchester. Did not know about the UK apartment laws . Anyhow I am happy that I have paid all dues to RMG . The team is very helpful.

I was fortunate enough to get through to Caroline C who was so helpful, personable and even though I was getting upset due to a massive hiccup with my house sale, she was incredibly supportive & positive. She reassured me that she'd go the extra mile for me, which is phenomenal. All companies should have a Caroline as she's such an incredible representative for RMG. Well done.

Chatted with Matthew H regarding a change of ownership of a property that had been ongoing for some time. All sorted. matthew was very helpful

Extremely disappointing experience with RMGUK. Residents are expected to pay significant management fees, yet there seems to be very little visible work or improvement to the estate. To make matters worse, the costs continue to increase while the standard of management does not reflect the money being charged.

Communication is poor, accountability appears limited, and residents are left questioning exactly what the fees are being used for. For a management company responsible for maintaining an estate, the lack of transparency and noticeable upkeep is incredibly frustrating. Residents deserve far better value and service for the money they are paying.

Sacha has been a revelation since taking over as Property Manager for the Waterside building. Her communication is excellent — every email is acknowledged promptly, and she always takes my calls. What really sets her apart is the clarity and detail she provides when explaining any questions or concerns I have about my apartments.

Her professionalism, responsiveness and genuine commitment to resolving issues have made a noticeable difference. It’s refreshing to deal with someone so proactive and reliable. Sacha is a real credit to RMG.

I had made a mistake and forgot to pay my GR on a few properties.the most delightful lady, Lois was extremely helpful and understanding. It was a pleasure dealing with a person who was helpful,efficient and totally understanding of my mistake. Very well done and thank you again.

Michelle Ball was absoluely amazing and really helpful! She was so friendly and pro-active! I wish there were more advisors like her to make life as easy and straightforward

I had a concern about a payment that had come out of my account. Matthew H who i was speaking to through the live chat app was very helpful, answered all my questions and solved my issue. He was very helpful.

Was connected quite quickly. Very helpful and efficient agent.