Urban Arrow Omdömen 607

‱
TrustScore 4.5 av 5

4,6

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Det hÀr tycker kunderna

Betygsatt 5 av 5 stjÀrnor

We absolutely love our Urban Arrow cargo bike! It has made such a huge difference in our daily life. Riding with the kids is now so much easier, more comfortable, and honestly a lot more fun. Th... Se mer

Betygsatt 3 av 5 stjÀrnor

We like our urban arrow bakfiets, we use it daily and intensively. The battery is still ok after a few years and the ride is comfortable. However, our hub failed shortly after 2 years and that mea... Se mer

Betygsatt 4 av 5 stjÀrnor

Its an awesome cargo bike!! great for 3 kids, and carrying all their stuff I hope more people in the UK get into these. I don't like however the kickstand, it is terrible on uneven ground, the rain co... Se mer

Betygsatt 5 av 5 stjÀrnor

Sinds we de Urban Arrow hebben, is het echt onderdeel van ons gezin geworden. Voor de jonge kinderen is het ideaal: ze zitten voorin, we hebben contact onderweg en het voelt gewoon veilig. Ontspann... Se mer

Företagsinformation

  1. Cykelreparation
  2. Cykelgrossist

Skrivet av företaget

At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered đŸ«¶


Kontaktuppgifter

4,6

UtmÀrkt

TrustScore 4.5 av 5

607 omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

Ber kunder att lÀmna omdömen

Detta företag bjuder in sina kunder att lĂ€mna omdömen – oavsett om de Ă€r positiva eller negativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

SÄ anvÀnder företaget Trustpilot

Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.

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Betygsatt 5 av 5 stjÀrnor

We love our Family Next Cargo Bike

We have since last year a Family Next. The Cargo bike is greate and very comfortable to ride. So far it has brought us relief in everyday things.
The only negative experience was the process to get the GPS-Modul. Is was delivered about 3 months after the cargo bike was handed over. It also does not work yet due to the missing activation code.

25 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Best bike

We have been riding the Urban Arrow for a few years now. We once rented an Urban Arrow on holiday and knew then that we wanted to buy it.
The turning circle of the bike is very good, allowing you to easily ride between posts.

The children love it and it is also an invention for shopping.

Definitely recommended.

25 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Keep up the great work, Urban Arrow!!!

In blije verwachting van de nieuwe Family Next Advanced! We kijken er naar uit om onze bestelwagen op 2 wielen elke dag te gebruiken. Het nieuwe design doet watertanden!
Keep up the great work, Urban Arrow!!!

25 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Are you worried about the cost?

Are you worried about the cost? Yeah, the Arrow is spendy, but I’ve put one tank of gas in the car in 2024. The Arrow is a viable car replacement. I’ve carried fridges, kids, colleagues, groceries. The kids love the bike, their view is unobstructed, much better than the car’s back seat. They play music with a little speaker and they fist bump other kids at traffic lights - they love making instant buddies.

The Urban Arrow needed some work to fit me, I changed the bars and saddle, making it less upright. I wish it had a centre bar like a top tube, but the step through design make sense for the typical user - it just makes it harder to hold the bike upright as a long time roadie used to using the bar to center and stabilize.

If you’re having any doubts, the people who have ridden my Arrow have all gone on to buy arrows of their own.

Battery life and power on steep hills like I ride is limited; more torque would be appreciated. I carry two batteries and get around 40kms on a single charge per battery. That almost doubles when visiting flatter cities.

Overall, the Arrow has made me fall back in love with cycling, my kids love it, and aside from personalising the set up, I haven’t spent any money on it outside brake pads and tires. I wish there was an option for six stars on this review site.

25 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

I love my Urban Arrow

I love my Urban Arrow! It makes me so flexible. Great for daily life and adventures together. Also have good experience with customer service.

24 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

3500 joy-filled kilometers on our UA Family

Our family of 4 traded our second car for an Urban Arrow Family in the fall of 2023. My husband still needs a car for work and we often visit family that lives rurally, so we kept one vehicle. I have replaced most of my car trips with bike trips since getting the Urban Arrow. I work from home so my commute is primarily to daycare/school & back to my "office". I get groceries, go to doctors appointments, shuttle kids to activities, and meet up with friends, all by bike. Since October 2023, we have ridden over 3500 kms on the Urban Arrow. When I do have to drive the car, I am often disappointed and wish I could be biking instead.

Our Urban Arrow Family brings us all so much joy & has been so beneficial. It's fun to ride & easy to load with kids, food, whatever you need. We've even given a few adults a ride!

24 februari 2025
Omdöme utan inbjudan
Logotyp för Urban Arrow

Svar frÄn Urban Arrow

Dear Alanna,

A big thank you for your positive review! Your kind and honest words are truly appreciated.
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/

Team Urban Arrow

Betygsatt 4 av 5 stjÀrnor

It's a great bike

It's a great bike. Wish accessories were more affordable and that there were more UA dealers/mechanics in the USA but on whole 10/10 would recommend

23 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Best cargo bike brand

Best cargo bike brand! Very good service and very easy to ride. I couldn’t do without one (even though my kids are older now) as I use it also for groceries etc.

24 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Life Changing Biking

We love our urban arrow so much. It has transformed our city for us, and it has transformed our lives.
We live in a very hilly city, and have three kids (4,6,7) and all of a sudden everything is in reach. And what’s more when we get where we’re going it turns out we’ve had a lot of fun on the way.
We have the cargo-line version and need every ounce of power it can give us. The bike is pretty high tech which feels a little worrying should something go wrong- but all of the routine maintenance stuff we’ve had to do has been very manageable, and urban arrow as a company have been really useful in providing assistance.

5 september 2024
Omdöme utan inbjudan
Logotyp för Urban Arrow

Svar frÄn Urban Arrow

Dear Matt,

A big thank you for your positive review! Your kind and honest words are truly appreciated.
Seeing you or even your whole family enjoying the Urban Arrow rides, will not only bring joy to our team but also inspire others. If you have one of these moments captured in a photo or video, we’d be honoured if you’d share it with us: https://urbanarrow.com/community/

Team Urban Arrow

Betygsatt 4 av 5 stjÀrnor

We love the Urban Arrow

We have been riding the Urban Arrow Family for 3 years now. It is really solidly built and very sturdy for everyday use. It is super easy and comfortable to drive. The rubber stoppers at the bottom regularly push through and are relatively expensive. The only thing that needs improvement is the rain cover. The zippers pull a lot on the material, which is why it tore in our case and the elastics wear out quickly.

24 februari 2025
Omdöme utan inbjudan
Logotyp för Urban Arrow

Svar frÄn Urban Arrow

Dear Rider,

A big thank you for your review! We're delighted to hear you're enjoying happy rides with your Urban ArrowđŸ«¶ We want you to know that we value your feedback, and we are actively taking it into account to improve our products and service. If you ever have any questions or need assistance, let us know.

Team Urban Arrow

Betygsatt 4 av 5 stjÀrnor

Love my Urban Arrow

Everything is good. The battery installation mechanism could be better. The brakes always end up squeaking ( in MA USA winter at least). Great stable balance. The bell is inconvenient for the bars. Other than that I love this bike , I wish the bucket was heated , and the heated seat for the “driver”:) .

24 februari 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjÀrnor

Really a 5, but an actual 4.8 out of 5, just need more guidance on home maintenance

Really 4.8 out of 5. It's just maintenance without a bikeshop who can help is non-trivial. I've a headset wobble that I can't seem to solve by tightening. And I have no access to a bike shop within 300km that can help me. It's a me problem. Urban Arrow gets more than 5 out of 5 for safety (hit an oil slick, fell sideways with a 4 and 6 year old in the basket)- they didn't even notice and continued to eat their croissants!!! The bosch motor is a dream, the rear mudguard is lightweight, and can be a bit finicky (3 min job to sort out). It's just the best out there, and I've had a few cargo bikes. 150% would I buy this again. I just wish, us home mechanics had a bit more support.

26 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

My family just bought an Urban Arrow


My family just bought an Urban Arrow Family Performance line and it has been an amazing way to get out and about without being forced to use the car. And now that we have a little one who will be ready to ride this summer we are looking forward to showing our love of biking and the outdoors!

10 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Het is echt een cadeautje om met de


Het is echt een cadeautje om met de urban arrow bakfiets te fietsen. De bak is niet te zwaar en stuurt gemakkelijk. Je moet alleen even wennen aan de grotere draaicirkel omdat de fiets langer is dan je gewend bent. Mijn baby vind de bakfiets geweldig, ze zit er ook heel goed in!
Al met al een hele investering, maar meer dan waard!!

24 februari 2025
Omdöme utan inbjudan

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