Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next. Happy customer. Will recommend. Jennifer stubbs
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Det här tycker kunderna
Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were... Se mer
Företaget har svarat
Highly recommend. The salesman was very professional and extremely helpful in helping us choose our carpet. The carpet fitter, Naz was very polite, respectful and very friendly. He did his job extreme... Se mer
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Sales people fantastic but fitters left a huge mess Tomas and his team at our United Carpets were fantastic, he helped us choose a lovely carpet and organise the order etc. Unfortunately the fitters... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Skrivet av företaget
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Kontaktuppgifter
5 Corporation Street, CV11 5AG, Nuneaton, Storbritannien
- 024 7632 0333
4,3
Utmärkt
111 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service and communication .
Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next.
Happy customer. Will recommend.
Jennifer stubbs
9 juli 2026
Omdöme utan inbjudan
Absolutely horrific experience
Absolutely horrific experience! Placed order and was given installation date, called them the following week to confirm all was going ahead as had other trades to follow, I was told my LVT flooring was on the van on its way to the store so all ok for fitting. The following day I was told the flooring was delayed and couldn’t be fitted. After chasing for over a week with no return calls and no one answering the phones I went into the store to be told they couldn’t get the flooring I had chosen and would need to choose another one (cheaper) it was eventually fitted although the fitter doesn’t work work full days. The after service is horrendous and when asked for a refund for the difference I was told it would be dealt with but 2 weeks later I am still waiting. Will never use again.
15 juni 2026
Omdöme utan inbjudan
Harry was very helpful today in store
Harry was very helpful today in store. Sorted out our flooring and a new rug for the lounge. Was very pleasant and would highly recommend 👌
17 juli 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Kerry, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
Excellent service from ordering to…
Excellent service from ordering to fitting I went for cheapest option due to finances but it was still fantastic quality carpet! Will definitely be going back thank you
9 juli 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Juliet, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Nuneaton store could meet your expectations and provide you with an excellent service throughout. We're so pleased that you're happy with the finished results of your carpets.
We look forward to welcoming you back in the future. Have a wonderful day.
James helped us today with laminate…
James helped us today with laminate flooring. He was so helpful! 10/10 customer service. Thank you.
7 juli 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Baylie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Fantastic service from Alex
Fantastic service from Alex when selecting our carpet fitting was quick and efficient no complaints at all
19 juni 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Branden, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the fantastic service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Experience was okay
Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were fitted too but it was really hot that day so didn’t make much bother. Fitter was lovely though and in store service was good too.
4 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Lauren, thank you for taking the time to leave a review. We're pleased to hear that you're happy with the quality of your new carpet and that you found both the fitter and in-store team helpful and friendly.
We’re sorry to learn about the marks left on your walls and the incorrect colour door bars being fitted. While we're glad these issues didn't cause too much inconvenience, this isn't the standard we aim to deliver, and we appreciate you bringing it to our attention.
Your feedback is valuable and will help us improve our service going forward. If you would like to discuss the door bars or the marks further, please don't hesitate to contact the store directly.
Thank you again for choosing United Carpets, and we hope you enjoy your new carpet for many years to come.
Very pleased with the service from sale…
Very pleased with the service from sale in store, gave professional advice, fitters was brilliant, great job done..
4 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hello Deborah, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. Take care.
Damaged by newly decorated walls
I have always used the store in Nuneaton for my carpets and never had any problems. However last week a new carpet fitter was sent, he damaged my newly decorated walls, the carpet fitted denied it and the store do not seem to want to assist with the matter.
13 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Good afternoon Jade, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Nuneaton store and the independent fitters did not meet your expectations.
We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Fabulous purchase
This is our second floor from United carpets and both have been excellent quality. Fitted really and in good time
1 maj 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Thank you for your kind feedback and for the 5 stars.
We hope to see you again soon for your next project.
Definitely going back again
Great friendly people and very patient. Very professional in what they do
4 februari 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Thank you for taking the time to leave us a 5 star review and for shopping with United Carpets and Beds
Great customer service in the shop.
Great customer service in the shop.
Delivered when they said they would.
5 🌟 🌟🌟🌟🌟
I prefer to support local business and stop the mega companies taking over.
6 mars 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Rob, thank you for taking the time to leave a review.
We're so pleased that our Nuneaton store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for the recommendation. Take care.
Had a stairs carpet fitted today
Had a stairs carpet fitted today. From start to finish the staff have been excellent
20 april 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi Sarah, thank you for taking the time to leave a review.
We're so pleased that our Nuneaton store was able to meet your expectations and provide you with a excellent service from start to finish.
We hope to assist you again in the future. Take care.
Went to the Nuneaton store yesterday to…
Went to the Nuneaton store yesterday to have a look for a new bedroom carpet and underlay...after being shown some designs I found one I liked , picked underlay and paid great service ...fitting was offered today ...brilliant service
Fitter came today did a lovely job and room now looks lovely
Thank you United carpets Nuneaton store . Karen
2 mars 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hello Karen, thank you for taking the time to share how our Nuneaton store did.
Its great to hear that the team were able to help you find the right carpet that best suits you and your home. We're so pleased that you're happy with the finished results.
We hope to assist you again in the future. Take care.
Couldn’t have asked for more
Couldn’t have asked for more. Even down to the fitter was brilliant!
24 januari 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi William, thank you for your kind review.
Its great to hear that our Nuneaton Store was able to meet your expectations and provide you with a brilliant service.
Thank you again for the recommendation. Have a wonderful day.
Carpet fitter left huge mess in baby's…
Carpet fitter left huge mess in baby's bedroom, including sharp gripper rods and empty cans of spray glue. No resolution offered by the shop other than measly discount on future order, can guarantee there won't be one! Avoid.
26 januari 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Good afternoon Dale, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitters did not meet your expectations. Your feedback will be fed back to store for review of the independent fitters service.
Kind Regards
The United Team
Mixed experience
I had a great initial experience with the store team and the estimator; both were helpful and professional. The vinyl itself is excellent quality, and I’m very happy with the product choice. However, the installation didn't live up to the same standard. The fitter was quite unfriendly, and the finish is disappointing. Specifically, a thin strip was used to fill a gap, and one corner is curling up the wall rather than being flush. Great product, but the fitting service needs improvement.
13 december 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hello, thank you for taking the time to leave a review.
We're so pleased to hear that you recieved such a positive & professional service when in our Nuneaton store and you're happy with the qaulity of your new vinyl.
However we're disappointed to hear that you found the independent fitters to be unfriendly and you're not satisfied with the finished results. We take all customer feedback very seriously and use it as an opportunity to improve our service. Please contact the store directly regarding the curling of the vinyl so they can investigate this and come to a resolution.
We apologise again for any inconvenience and thank you for your patience.
Kind Regards
The United Team
Highly recommend
Highly recommend. The salesman was very professional and extremely helpful in helping us choose our carpet. The carpet fitter, Naz was very polite, respectful and very friendly. He did his job extremely well and was hard working and respected our property. Will definitely use agai
16 januari 2026
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hi, thank you for taking the time to leave such a kind review.
Its great to hear that our Nuneaton store could help you find the best suited carpet for you and your home. We're so glad you found the fitter to be Polite, respectful and very friendly.
We look forward to assisting you again in the future. Take care.
Great from start to finish
Great from start to finish. We had our bedroom and stair carpet fitted. Ordering was easy, staff were helpful with expected delivery and fitting dates.
Fitters were amazing! Professional, fast and lovelyb
Highly recommend!
23 december 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hello Melissa, thank you for taking the time to leave our Nuneaton store a review.
Its a pleasure to hear that the team could make your experience with us a great one from start to finish and the fitter were amazing, professional and fast.
Thank you so much for the recommendation. Have a wonderful day.
Extra helpful showroom staff
Bought and installed really quick. Showroom people were really helpful and not over salesy. They went to special effort to help me with my delivery slot which I was really grateful for. Thank you
27 november 2025
Omdöme utan inbjudan
Svar från United Carpets & Beds - Nuneaton
Hello Stef, thank you for taking the time to leave feedback.
We're so pleased to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you again for the recommendation. Take care.
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