Ultimate Customs Omdömen 

81
•
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Had my Ford Ranger Wrapped, looks superb and get comments on it all the time, will defo use again when i change the vehicle, service was good from start to finish , no complaints from me whatsoever

Betygsatt 1 av 5 stjärnor

Don’t buy from here. I bought a product from this company and had to email them just to get a tracking number. When the item arrived, it didn’t fit, so I was told to return it using the addre... Se mer

Betygsatt 5 av 5 stjärnor

I went in to have a sunstrip replaced as my old exterior one was looking a bit tired! Really happy with communication and service and the new internal tint sunstrip is settling in (was only done yeste... Se mer

Betygsatt 5 av 5 stjärnor

I bought some carbon mirror caps and a spoiler for my Golf R from Ultimate Customs, decided I also wanted to get my roof wrapped so I contacted them and got it booked in. They did an awesome wrap and... Se mer

Företaget har svarat

Företagsinformation

  1. Bilverkstad
  2. också i
  3. Biltillbehör
  4. Bilvård
  5. Skyltaffär

Informationen kommer från olika externa källor

Ultimate Customs provides high quality accessories for your VW, Audi, BMW or Mercedes model of car. We pride ourselves on great customer service, clear communication and high quality products. If you have any issues please send us an email and we'll do everything we can to make it right!


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

81 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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3,9

Alla omdömen

(81)

9 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Ordered a custom steering wheel for My…

Ordered a custom steering wheel for My Audi RS6 on the 7th feb was expecting it to be made within 16days as stated on website now it’s 29th March and still no luck with steering wheel, no replies regarding my order now. I was looking forward to the new steering with all the gadgets wasted 2months waiting for nothing will be contacting bank for full refund.

29 mars 2021
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Thanks for your review, we apologise that you were unhappy with your order. I can see from our emails that we contacted you at every step of the way with delays. Additionally, it appears that you did not see the three notices we have on the website regarding custom steering wheel orders, which can take 4-6 weeks to be produced. This is because each wheel is made to order as per your specification.

You have stated in your review that you will be contacting your bank for a refund, however at the point of the review we had already refunded your order as per your request. We do not refuse refunds on orders. Additionally, we offered you a number of options including free products or a partial refund due to the delays, which you were happy with until you decided you no longer required the wheel.

I am sorry that you felt the need to write this review, however it is not an accurate representation of the situation and as always, we did everything we could in order to keep you happy along with constant communication.

Betygsatt 5 av 5 stjärnor

Golf R

I brought my Golf R into their work shop in December 2020 , and they helped transform it ,into am absolute beast.
Omg !! These guys are true wizards at what they do and i would say the best part of the experience is , if you are only 40% sure of your idea , these guys will complete it with all the bells and whistles.
The vinyl wrap, tinted head lights and the spoiler fitting are an absolute amazing job.
Please feel free guys to put some of the pics you took on the website.

1 mars 2021
Omdöme utan inbjudan
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Svar från Ultimate Customs

Thanks for the review Oliver, your Golf R looked even better once we completed the work. We are glad we could help!

Betygsatt 5 av 5 stjärnor

I booked in for a couple of…

I booked in for a couple of modifications to be done to my car. The guys were really friendly and gave out lots of advice. The service was quick and a high quality of work was complete. I will definitely be using this company again in the future. Highly recommend!!

10 februari 2021
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

We’re glad that we could help you out, it was fantastic bringing your ideas to life!

Betygsatt 5 av 5 stjärnor

Superb

Had a few services from these guys. Absolutely brilliant! 5 star isn’t enough

20 januari 2021
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Svar från Ultimate Customs

Glad to hear it Jamie. Hopefully we’ll see you again soon!

Betygsatt 5 av 5 stjärnor

Best Carbon Fibre products in the game

Excellent service and choice of customisation parts along with equally good customer service. Purchased some Carbon Fibre products for my Audi RS3 and the quality is unbelievable. 100% recommended as the prices are very fair also.

13 januari 2021
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Svar från Ultimate Customs

Thanks for the review Thomas, we appreciate it very much!

Betygsatt 2 av 5 stjärnor

16 days till dispatch on most items…

16 days till dispatch on most items which is annoying but it arrived sooner than this product was good says 5 mins to fit more like 5 days as you have to order tape to fit the spoiler. As you think there should be a fitting kit and insstructions non. Thanks

11 december 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Hello Wayne,

Thank you for your review. We do have a 16 working day dispatch on items that are out of stock. As you mentioned, your order arrived well within this 16 working day period.

There should have been tape in the box with your order, but had you reached out to us we would have happily sent some tape out free of charge on a next day service. Sometimes mistakes can happen, but our customer service strives to be the best and we are happy to help customers in any way we can with regards to an order.

In the future, please contact us beforehand to see if we can resolve your issues. We make no claims on the website that instructions are provided with all of our products, but our customer service team are happy to help with any queries you may have.

Betygsatt 5 av 5 stjärnor

Excellent

Excellent. Recently bought peddle box and racechip for my Seat Leon FR, and couldn’t of asked for better customer service. Was able to book me in for fitting straight away and no problems. Very reliable would highly recommend to anyone.

3 oktober 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Thanks for the kind review Jack. Enjoy the pedal box!

Betygsatt 5 av 5 stjärnor

ultimate customs

Been using ultimate customs since they started always a pleasure to deal with and all staff are extremely helpful. Bought most parts for my S3 form them and have always been quick delivery and quality products. I also had my car wrapped at ultimate customs and what a great job they did very happy with the work would recommend

26 september 2020
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Svar från Ultimate Customs

Thanks for the review Tom. Enjoy the wrap!

Betygsatt 5 av 5 stjärnor

Excellent!

Order placed and sent out within minutes. Thank you to Sam, who was extremely helpful! Look forward to receiving my item. 10/10 customer service. Thanks again :)

7 september 2020
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Logotyp för Ultimate Customs

Svar från Ultimate Customs

Thanks for the kind words! We're glad you're happy with your experience when shopping with us.

Betygsatt 5 av 5 stjärnor

Awesome service, great company

I bought some carbon mirror caps and a spoiler for my Golf R from Ultimate Customs, decided I also wanted to get my roof wrapped so I contacted them and got it booked in. They did an awesome wrap and fitted both parts for me. 100% would recommend and will definitely be coming back for more work doing on my car!

17 augusti 2020
Omdöme utan inbjudan
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Svar från Ultimate Customs

Thanks for the kind words! We're glad you're happy with your experience when shopping with us.

Betygsatt 2 av 5 stjärnor

Expect a long wait

I made an order of nearly £800 for a few items for my car and thought 16 working days isn’t too bad for custom made items. I took a chance as they seemed well known on the forums. Personally I had a bad experience.. I must of spoken to 2-3 different people throughout and was given multiple excuses and ignored. I had 4 items from them and it took approx 2-3 months to receive 3 of them separately. I was given a further 10% discount as it was so late. The main item I wanted was a diffuser, hence why I chose to order the rest of the kit from them.. bad idea. In the end I was refunded the money back on the diffuser and offered some lock covers which I didn’t receive so the compensation wasn’t anything apart from 10% from 5% which they guarantee after 16 working days. Not a lot,
being refunded the diffuser as a waste of time. Honestly if you want reliability and honesty I wouldn’t bother ordering from here. What mainly bugged me was they kept saying an item would be in on a certain date and the date would always change. Felt completely messed around

12 augusti 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Really bad customer service

Due to wrong item description on the site ordered the wrong item. After that, had to beg them to allow me to return the product. The item wasn’t available and they offered me to ship the item in the next 16 working days which I accepted. After one month sent a short reminder on which they replied with what to ship. Everything has been going on for 3 months now and after all i asked for a refund.

13 juli 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Hello Timon,

I have reviewed your review and we have found that at no point was the description on the website wrong. As you are not based in the United Kingdom the wording for the lane assist function on mirrors is named differently, this is not something we can accomodate for. Our customer service team could have clarified this for you had you contacted us before ordering the product.

At no point did we refuse a return, but we are not legally required to cover the shipping costs. We will cover the return costs when it is an issue on our end but in this instance it was not.

I can see that this has now been closed and resolved on our system. I hope that everything is to your satisfaction.

Betygsatt 1 av 5 stjärnor

Took over 3 weeks to receive no item…

Took over 3 weeks to receive no item bad communication

21 maj 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Hello Peter,

Your item was due to be dispatched within 16 working days, however, you requested a refund which we promptly issued without a problem. We communicated updates appropriately however this doesn't seem to have been to your satisfaction which is not something we can help.

If you would like to contact us further you can email us on sales@ultimatecustomsuk.com to discuss these issues.

Betygsatt 5 av 5 stjärnor

Very good quality item as per described…

Very good quality item as per described on the descriptions, delivery service were pretty good too as per my experience . The Grill for the S3 Face lift its very good and I didn’t had any problems to fit it and replacing stock grill, the finish it’s also very good in gloss black and every fitting were perfectly aligned with the stock grill fittings, the only difficult process were getting 1 screw off the bumper that on the Facelift are buried far inside the inner wheel arches on both sides and they are directly under the headlight, other then that once the bumper it’s completely remove from the vehicle, it’s pretty self explanatory to remove various trims on the inside of the bumper to actual remove the stock grill and fit the new honeycomb style grill, it comes with number plate holder too that is in the same glossy finish, and also with 2 blanking caps for the front parking sensors for those models were they aren’t installed. Very good upgrade changes the look totally .

18 maj 2020
Omdöme utan inbjudan
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Svar från Ultimate Customs

Thanks for the kind words! We're glad you're happy with your experience when shopping with us.

Betygsatt 3 av 5 stjärnor

Mk7 gti spoiler

Bought the spoiler for my mk7 gti back in February came very quickly in a very good condition can’t fault the delivery. Had it professionally fitted was fine for many months until the other day driving home on the motorway it just flew off my car and only noticed when I arrived home. Went to go look for it was a mystery as to where it went. Was slightly annoyed because it looked amazing.

17 maj 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Hello Liam,

Thank you for your review. As we state on our website, we're not liable or at fault if your spoiler comes off when it's been installed. We always recommend professional installation and, in this case, it seems as though even though you opted for this option it was not installed correctly.

We are happy to offer you a discount if you'd like to purchase another. Please send us an email on sales@ultimatecustomsuk.com to discuss further.

Betygsatt 1 av 5 stjärnor

When i finally received My parcel the…

When i finally received My parcel the spolier was bent and also the spolier was slightly damaged, i have made a complaint but have not received an email back

12 maj 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Hello Sophie,

The damage on the spoiler you received was out of our control, this cannot be helped as the delivery box was damaged. You've not made any formal complaint, you sent us an email regarding issues with your order which was promptly responded to (even though there is a global pandemic) within 2 working days, which is clearly stated on our website.

Your review is untrue as it does not reflect our true service or products that we offer. You can contact us at sales@ultimatecustomsuk.com if you need to discuss any issues further.

Betygsatt 5 av 5 stjärnor

Wouldn’t go anywhere else

Ordered a few items from here, always great customer service and their parts are second to none! 100% my favourite place to shop

4 maj 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Thanks for the kind words! We're glad you're happy with your experience when shopping with us.

Betygsatt 1 av 5 stjärnor

My order was delayed for a few weeks

My order was delayed for a few weeks. After that the carbon fiber rear diffuser which was the reason of the delay (on back order) came deformed. When they tried to install it, the clips on one side were really short and the carbon fiber cracked.

15 april 2020
Omdöme utan inbjudan
Logotyp för Ultimate Customs

Svar från Ultimate Customs

Hello Firas,

I'm sorry to hear about the issues with your order. Your order was indeed delayed and we provided weekly updates that you were more than happy with.

You haven't emailed us before this review to inform us of any issues, which is extremely unfair. You haven't given us the appropriate time to resolve the issues you experienced by sending out a new product or reimbursing the full cost.

Please contact us on sales@ultimatecustomsuk.com to discuss your options.

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