Whilst running a mental health social event down in wales my brain was completely past it… and I needed a quick but good coffee… wandering around the coop in a daze I found truestart, dont know if i... Se mer
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Det här tycker kunderna
I ordered the smooth instant coffee thinking I would be getting a really good experience with flavoursome brew, sadly what I did experience was a weak insipid drink with an unpleasant aftertaste. I bo... Se mer
Allowed tester orders and then cancelled them. A lot of people over the last day or so have reported the same issue. Poor form and business. Wouldn't recommend.
Företaget har svarat
As an Instant coffee drinker I was gutted, actually stressed, when the beautiful Grindsmith/Peaky Blenders coffee went out of business. Have tried various poor replacements (eg L’Or with its scum - y... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
TrueStart Coffee is a B Corp certified, carbon negative, family-run, British business that is bursting with positivity. We make award-winningly tasty, healty coffee that makes you feel great, without compromising on ethics - people or the planet. TrueStart is incredible coffee for everyone, united by our shared positive outlook, not our fashion sense. We are coffee which refuses to grow up, never taking ourselves too seriously, because great coffee isn't exclusive coffee. We exist to spread massive positive energy far and wide, with our vibrant coffee served up everywhere from our busy coffee shop in Bristol to your kitchen at home. Our products include - Barista Grade Instant Coffee - Strong Coffee Bags - Sugar Free Iced Coffee - Freshly Roasted Beans & Ground Coffee We also supply offices, pubs & restaurants with coffee machines and equipment. Welcome to the family! Helena & Simon x
Kontaktuppgifter
1 Victoria Street, BS1 6AA, Bristol, Storbritannien
- divein@truestartcoffee.com
- www.truestartcoffee.com
3,7
Medel
711 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great coffee
Great coffee, love the instant and the coffee bags. Awesome company, they were super helpful :)
9 januari 2026
Omdöme utan inbjudan
Svar från TrueStart Coffee
Thanks so much for your lovely review Tim :)
It's fab to hear you're loving the coffee and our amazing team 😍
Have an amazing rest of your day 💛
-Team TrueStart
Not Coffee in my opinion!
Very disappointed. Unfortunately I bought 2 tins of the Super blend plus 2 tins of the decaf. Only my opinion of course so not here to stitch the brand up or jump on any bandwagon but this definitely has no coffee smell or taste for me. I actually take my coffee black no sugar so this is based on just the coffee. I have even tried putting 2 teaspoons in instead of one. Still doesn’t smell or taste like coffee and bad aftertaste in my mouth. I’ll be binning it now to be honest after 2 cups of each. Make your own mind up but only buy 1. You probably won’t buy again.
6 januari 2026
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Keith,
Thank you so much for your honest review and we're so sorry to hear about your experience 💛
To be honest, this sounds a bit concerning as the Instant Coffee absolutely should have a lovely aroma and rich, smooth taste! All our Instant Coffee is made with 100% specialty grade beans and rigorously tested for moulds and heavy metals to guarantee you're always getting a clean up, so objectively the quality is fantastic and we're sorry this happened.
It's a shame we weren't able to get the batch number and expiry date so we can log this as part of our product quality assurance process, but rest assured I've passed this incident on to our production team to investigate. Thank you so much for letting us know!
We'd love to get you some fresh tins in the post or some of our other coffee if you fancy giving that a go. We have an absolutely delicious range of Fresh Coffee Bags, Beans, Ground or Cold Brew. You can check it all out on our website: https://www.truestartcoffee.com/
Please just drop our fab Customer Experience team a message letting them know what you'd like to try along with your best delivery address and we'll pop that in the post for you from TrueStart HQ 😊
Again, thanks so much for flagging this. Our Instant Coffee range is packed with antioxidants and caffeine controlled to make you feel amazing and we're really sorry you didn't feel that this time.
Thank you so much for giving our independent, family business a go and we're sorry we didn't meet your expectations this time 🫶
- Team TrueStart
Tastes like Gold Blend
Disappointed. The Barista Blend I bought tastes like any other "gold blend" type instant coffee
1 januari 2026
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey,
Thank you so much for your honest review :)
We're really sorry that the coffee wasn't to your taste 💛
Rest assured that the coffee is made with 100% specialty grade beans so objectively the quality is outstanding - however we totally understand taste is subjective.
We also do lab test our coffee to be free from moulds, heavy metals and other nasties as well as being caffeine controlled per serve - which is why it makes you feel good. But, we're really sorry you didn't feel that and we'd love to make it up to you!
We'd love to get some of our delicious Fresh Coffee Bags in the post for you to try (like a tea bag, but coffee!) They're packed with our 100% Arabica Single Origin Energising Colombian Coffee and we think they'll be more your thing 😋
If that sounds good to you, please just pop your best delivery address over to our lovely Customer Experience team at divein@truestartcoffee.com and we'll get those in the post for you!
Otherwise, thanks so much for giving our independent, family business a go and we're sorry we didn't meet your expectations this time 💛
Can't wait to hear what you think of the Coffee Bags 😍
Have a wonderful rest of your day!
- Team TrueStart
Tasteless…
Very weak watery taste that’s with two teaspoonfuls hoping for better back to azera so disappointed can only think a lot of the reviews are paid for hype
17 december 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Tristan,
Thank you so much for your honest review and we're so sorry to hear the Instant Coffee wasn't to your taste!
Our Instant Coffee is made with specialty-grade beans, and rigorously tested for mycotoxin and heavy metals which often makes the taste better for many people because the quality is objectively outstanding, though we completely understand that taste is subjective 😊 Our caffeine controlled range is packed with antioxidants to make you feel amazing, and we're gutted you didn't feel that this time.
We’d love to send you some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative for you to try. They are packed with our specialty grade Energising Colombian Ground Coffee, giving you a filter style coffee in minutes ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
Please be assured that we are an independent, family business and we would absolutely never pay anyone to review us - this kind of dishonesty would completely go against our values.
Thank you so much for giving our family business a go and we're sorry we didn't meet your expectations this time 🫶
-Team TrueStart
Best instant coffee I've ever had
The instant has a smooth taste, blends well (have only tried with hot water so far). Genuinely the best instant coffee I've ever tried, and I've tried so many. Hoping to try the decaf next.
Update: tried the decaf instant, and the decaf ground. Both are beautiful. I now only need one shot of the ground instead of the 2 I needed with a well known Italian coffee brand. Really impressed.
17 december 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey :)
Thank you so much for your lovely review! This is amazing to read 🥳 We're so happy to hear you're loving our deliciously smooth Instant Coffee 😍
Can't wait to hear what you think of the Decaf!
A huge welcome to the TrueStart family 🚀
- Team TrueStart 💛
I've honestly tried to like this coffee, but ...
I've honestly tried to like this coffee, but despite trying both the Barista Grade and the Super Blend (and having sent for 2 tins of each) oh dear, I'm so disappointed. There's absolutely no aroma and no coffee flavour whatsoever, Sorry I won't be buying this coffee again,
12 december 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Anne,
Thank you so much for giving us a try, and we're so sorry the Instant Coffee wasn't for you!
Our Instant Coffee is made with specialty-grade beans, and rigorously tested for mycotoxin and heavy metals which often makes the taste better for many people because the quality is objectively outstanding, though we completely understand that taste is subjective 😊
We’d love to send you some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative for you to try. They are packed with our specialty grade Energising Colombian Ground Coffee, giving you a filter style coffee in minutes ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
Otherwise, thanks again for giving our family business a go and we're sorry we didn't meet your expectations this time 🫶
Barista grade instant coffee
At £6 for a 100g tin from the coop it's not exactly a cheap coffee, that said it has a very pleasant taste without any of the bitter aftertaste that most of the mainstream brand coffees have.
I'd suggest giving it a try.
1 december 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey John,
Thanks for your review 😊
We're so happy to hear you're enjoying our deliciously smooth Instant Coffee 😍
Just to give you a bit of insight into our pricing. We're proud of our competitive pricing and there aren't any specialty grade instant coffees that are cheaper at full price 🙂 All our Instant Coffee is packed with antioxidants and rigorously tested for any nasties (moulds, heavy metals, pesticides) to make sure you're always getting a clean cup ☕️
We are also a B Corp certified company, meaning our supply chain has been rigorously tested to ensure everyone gets paid fairly, we also pay our team a Living Wage.
We hope you understand that we try and price our coffee as fairly as possible whilst also guaranteeing quality from an independent British business 💛
If you ever need anything at all, please just drop our lovely Customer Experience team a message at divein@truestartcoffee.com and they'll be more than happy to help.
Thank you so much for giving our family business a go 🫶
A huge welcome to the TrueStart family 🚀
Really disappointed with the coffee
Really disappointed with the coffee, it has a strange smell and very average taste and certainly nothing like barista style as claimed.
15 november 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Colin,
Thanks so much for your honest review and we're so sorry to hear about your experience with the Instant Coffee. It absolutely shouldn't have a strange smell and rest assured, we've flagged this incident with our production team as part of our product quality assurance process as the coffee shouldn't have a strange smell - thank you so much for letting us know.
Our Instant Coffee is made with specialty-grade beans, rigorously tested for any nasties and packed with antioxidants to make you feel amazing - we're so sorry you didn't feel that this time! The quality of our Instant Coffee is objectively brilliant, though we completely understand that taste is subjective 😊
We’d love to send you some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative for you to try. They are packed with our specialty grade Energising Colombian Ground Coffee, giving you a filter style coffee in minutes ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
Thanks so much again for giving our independent, family business a try and we're sorry we didn't meet your expectations this time 🫶
Have a wonderful day ✨
Cheers,
Team TrueStart
Not for me
Good afternoon
I think I got a little swept up in the online hype with this one. I normally use a Sage bean-to-cup machine and was hoping to find a quicker, more instant alternative for busy mornings. Unfortunately, I really wanted to like this coffee, but it just didn’t deliver.
Im finding there was barely any coffee flavour. It actually reminded me of chicory coffee from years ago, with a strange aftertaste . I was also expecting a rich aroma when I opened the box, but there was nothing at all.
I purchased 6 and gave 2 as a gift. I purchased caffeine and 2 variety caffeine free options. I have not tried the lighly caffeinated one yet .
It’s a great concept and a very impressive marketing campaign, I genuinely wish you well, but this instant coffee just wasn’t for me.
Perhaps my lesson is to stick to fresh beans.
9 november 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Pat,
Thank you for your honest review 💛 We're so grateful that you gave our Instant Coffee a go and we're sorry to hear it wasn't for you!
All our Instant Coffee is made with specialty-grade beans, and rigorously tested for any nasties (mycotoxins, heavy metals and pesticides) making the quality objectively outstanding, but we completely understand that everyone has different tastes 😊 Our caffeine controlled Instant Coffee range is packed with antioxidants to make you feel amazing and we're honestly gutted you didn't feel that this time.
We’d love to pop some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) for you to try! They are packed with our specialty grade Energising Colombian Ground Coffee, and are brilliant for a quick, fresh cup ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
Thank you so much for the well wishes and for spreading our signature positive energy and giving the coffee away as gifts so it doesn't go to waste ✨
Otherwise, thank you so much again for giving our independent, family business a go and we're sorry we didn't meet your expectations this time 🫶
Have a wonderful day ✨
Cheers,
Team TrueStart
Like camp coffee
What the! I have read lots about this coffee, so we thought we will have to try it.O dear what a disappointment ,doesn’t even taste like coffee?For those who are older would remember CAMP COFFEE, A strong hickory taste definitely not coffee,doesn’t even smell like coffee! Amazing how social media can promote a very poor product? I know you will say we use the best coffee beans ect but how do you get it that wrong ?
13 november 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Chris,
Thank you so much for giving us a try, and for your honest review 💛 We're so sorry the Instant Coffee wasn't for you!
Our Instant Coffee is made with specialty-grade beans, and rigorously tested for any nasties (mycotoxin, heavy metals, pesticides) making the quality objectively outstanding, though we completely understand that taste is subjective 😊 Our caffeine controlled Instant Coffee range is packed with antioxidants to make you feel amazing and we're honestly gutted you didn't feel that this time.
We’d love to send you some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative for you to try. They are packed with our specialty grade Energising Colombian Ground Coffee, giving you a filter style coffee in minutes ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
Otherwise, thank you so much again for giving our independent, family business a go and we're sorry we didn't meet your expectations this time 🫶
Have a wonderful day ✨
Cheers,
Team TrueStart
After making a comment on face book…
After making a comment on face book saying I didn't like their instant coffee the team reached out to me and offered me a sample of their coffee bags to try out I said ok on the understanding that I will leave a honest review they said ok well it's been a few days and a few coffees later and I can honestly say their coffee bags are great I love the ease of brewing I love the taste these are for me these coffee bags are now on my order list , Thank you true coffee .
6 november 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Nairb,
Thank you so much for your review! We're absolutely buzzing to hear you love our deliciously smooth Coffee Bags 😍 Thanks for giving our coffee another go and we're so happy you've found the TrueStart for you 🥳
If you ever need anything at all, our lovely Customer Experience team are always available at divein@truestartcoffee.com 😊
Have a brilliant day!
Team TrueStart 💛
Im sorry I really wanted to like this…
Im sorry I really wanted to like this coffee. But even with 2 heaped teaspoons there was no taste of coffee. It reminded me of chicory coffee from years ago with an aftertaste. I expected a lovely smell of coffee when opening the box but there was nothing. I do wish you luck because lovely concept.
31 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Sharon,
Thank you so much for giving us a try and for your honest review! We're so sorry that the Instant Coffee wasn't for you!
Our Instant Coffee is made with specialty-grade beans, and rigorously tested for mycotoxin and heavy metals which often makes the taste better for many people because the quality is objectively outstanding, though we completely understand that taste is subjective 😊 Our caffeine controlled range is packed with antioxidants to make you feel incredible, and we're honestly hutted that you didn't feel that this time.
We’d love to send you some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative for you to try. They are packed with our specialty grade Energising Colombian Ground Coffee, giving you a filter style coffee in minutes ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
Otherwise, thanks again for giving our family business a go and we're sorry we didn't meet your expectations this time 🫶
-Team Truestart
Truestsrt decaffeinated blue tine
When you open a tin of coffee and get the lovely smell even with decaffeinated , well this had nothing. I have my coffee black and it was just tasteless I’m a bit gutted I wasted my money on this but was willing to try something new.
20 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Diane,
Thank you so much for your honest review - we're so sorry to hear the Decaf Instant Coffee wasn't for you!
Rest assured our Decaf Instant Coffee is made with specialty-grade beans and the decaffeination process is completely chemical free. This often makes the taste better for many people because the quality is objectively outstanding, though we completely understand that taste and smell is subjective.
If it's not too much hassle and you still have the tin, we'd really appreciate it if you could please send the batch number and expiry date to our lovely Customer Experience team at divein@truestartcoffee.com so we can further investigate this incident as part of our product quality assurance process.
We'd love to send you some of our Fresh Coffee Bags as an alternative to try - if that sounds good to you please pop over your best delivery address to our Customer Experience team too and we'll get those in the post for you. Excited to hear what you think of them! 😍
Thank you so much for giving our Decaf Instant a go and we're so sorry it didn't meet you expectations this time 💙
Crushingly mediocre...
I was looking for something comparable to Illy Intenso Instant Coffee which is near to filter coffee taste as I've ever found. A couple of people mentioned Truestart so I purchased some from my local supermarket. Boy was I disappointed - a bland nonesdescript coffee that is to Illy what Dairylea cheese is to vintage cheddar. It's stunningly awful. The crushing disappointment is that there is just nothing to it - it tastes "instant " and there are at least 5 other instant coffees that edge it at a fraction of the cost.
20 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey :)
Thank you so much for taking the time to share your honest feedback and for giving our Instant Coffee a try. We're really sorry to hear it wasn’t to your taste and can imagine that must have felt disappointing.
All of our Instant Coffees are made using specialty-grade beans and are rigorously tested for moulds, heavy metals, and any nasties, so the quality is objectively very high, but we completely understand that taste is personal. Our range is also caffeine-controlled and packed with natural antioxidants to make you feel amazing, but we’re honestly gutted it didn’t hit the mark for you this time.
This does sound unusual, our customers usually compare our Instant Coffee to a cafetière style coffee so the fact you are finding it bland is concerning. If it's not too much trouble, we'd love it if you could please share the batch number and expiry date on the tin? We'll pass this straight on to our production team so they can investigate as part of our product quality assurance process.
We'd love to send you some of our Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative to try. They are filled with our 100% Arabica Energising Colombian Coffee, and I think they might be more your thing. If that sounds good to you, please could you send your address over to divein@truestartcoffee.com and we'll pop some in the post for you - can't wait to hear what you think 😍
Thank you again for giving us a try - as an independent, family-run business, it really means a lot 💛
If there’s ever anything else you need, please don’t hesitate to get in touch and we're so sorry this was your experience this time.
Have a wonderful rest of your day 😊
- Team TrueStart
Bad tasting coffee
Bought the batista grade red tin coffee, sad to say it had a rather nasty uncoffee like taste. Very disappointed kenco and Nescafe have a far superior taste than this left a horrible taste in the mouth..
16 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Steve,
Thank you so much for your honest review and for letting us know about this :)
We're really sorry that the coffee had an unpleasant aftertaste - this is really unusual. Thank you for sending us through the batch information via email so we can investigate as part of our product quality assurance process.
Rest assured that the coffee is made with 100% specialty grade beans so objectively the quality is outstanding, but we're so sorry that it didn't meet your expectations this time 💛
We're so excited to hear what you think of the Barista Grade Instant and the delicious Coffee Bags that we're sending you to try.
Thank you so much again for letting us know, we're so sorry about this and we can't wait to hear what you think of our other coffee 😍
Team TrueStart
I'm definitely a fan!
I've disliked coffee for most of my life but my daughter recently introduced me to quality filter coffees. I then decided to try Nescafe Azera Perky Blenders instant coffee and really liked it, only then to discover that it was no longer available. So I asked the AI programme on my laptop to suggest an alternative and that's when TrueStart hit my radar. My search has now ended because I'm really happy with their lightly caffeinated and decaf blends.
15 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Neil, thank you so much for your review 😊
We're buzzing to hear that you discovered us and are loving our coffee 😍 If you ever need anything at all, just drop our lovely Customer Experience team a message at divein@truestartcoffee.com 💛
A huge welcome to the TrueStart family 🚀
-Team TrueStart
Good Coffee, nice taste...
Bought the instant barista grade from Asda. I like it, nice taste, good to see an independent brand on the supermarket shelves. However, I can't see much on the website regarding the supply of beans. Ethical supply chain? Are farmers well paid? Good working conditions?
13 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey CJ,
Thanks so much for your review :) We're absolutely delighted to hear you're enjoying the coffee 😍
We are a B-Corp Certified company, an accreditation that assesses our whole business and processes to meet the highest standards of environmental and social performance. Sourcing our coffee ethically and paying farmers a living wage is all part of this certification process, which you can read about here: https://www.truestartcoffee.com/blogs/positive-energy-blog/proudly-b-corp-certified
We only source our coffee from the highest quality growers who produce specialty grade beans (SCA assured) and always prioritise people and the planet. We take great pride in making our supply chain fair for everyone and the B Corp certification is a verification of that.
If you have any more questions or need anything else at all, please just drop our lovely Customer Experience team an email at divein@truestartcoffee.com 😊
A huge welcome to the TrueStart family 🚀
Team TrueStart
It is simply the best instant coffee…
It is simply the best instant coffee out there, and the best instant coffee I've ever had.
You don't have to take my word for it, so why don't you try it for yourself.
2 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Mrs White,
Thank you so much for your lovely review - you've made our day! We're so happy to hear you're loving the coffee 😍 A huge welcome to the TrueStart family 🚀
Team TrueStart 💛
Tried both the barista and super blend…
Tried both the barista and super blend both super bland not a nice taste advertising hype illy and kenkco million times better
Never again
5 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Andrew,
Thank you for your honest review :)
We're really sorry to hear our Instant Coffee wasn't for you! We use specialty grade beans to make all the Instant Coffee & we rigorously lab test it to be mould & heavy-metal free. Objectively the quality is brilliant, but we understand that everyone has different preferences.
We'd love to send you some of our deliciously smooth Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative to try. They're packed with our 100% Energising Colombian Coffee and I think they'll be more your thing! If this sounds good to you, please just drop our lovely Customer Experience team a message with your best delivery address and we'll get those in the post for you 💛
Thank you so much for giving our independent, family business a go and we're so sorry we didn't meet your expectations this time 🫶
Bought the batista grade red tin…
Bought the batista grade red tin coffee, sad to say it had a rather nasty uncoffee like taste.
2 oktober 2025
Omdöme utan inbjudan
Svar från TrueStart Coffee
Hey Chris,
Thank you so much for your honest review and for giving our coffee a try. We're so sorry the Super Blend Instant Coffee wasn't for you!
Our Instant Coffee is made with specialty-grade beans, and rigorously tested for mycotoxins and heavy metals so the quality is objectively outstanding, but we completely understand that taste is subjective. Our healthy coffee is packed with antioxidants to make you feel amazing and we're honestly gutted you didn't feel that this time.
We’d love to send you some of our delicious Fresh Coffee Bags (like a tea bag, but coffee!) as an alternative for you to try. They are packed with our specialty grade Energising Colombian Ground Coffee, giving you a filter style coffee in minutes ☕
Please just drop us an email us at divein@truestartcoffee.com with your best delivery address, and we'll get some sent off to you if you're keen 💛
This doesn't sound usual and we're so sorry this was your experience. If you happen to still have the tin, could you please send through the batch number and expiry date on the bottom of the tin? We'd like to log this incident as part of our product quality assurance process.
Otherwise, thank you again for giving our independent, family business a go and we're sorry we didn't meet your expectations this time 🫶
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