TruDiamonds Omdömen 

Svar från TruDiamonds

5 aug. 2026

Dear Ian,

Thank you for taking the time to leave your review and for choosing Tru-Diamonds again. We're sorry to hear that the size of the gems in your three pendants wasn't quite what you were expecting.

We understand that jewellery is a very personal purchase, and preferences for size and style can vary. To give our customers complete peace of mind, we offer a 30-Day No-Risk Guarantee, allowing you to return or exchange an item if it isn't exactly right for you.

We genuinely appreciate your honest feedback, as it helps us improve and also provides valuable insight for other customers. If we can assist you in finding a style with larger gems or answer any questions before a future purchase, we'd be more than happy to help.

Thank you again for your continued support, and we hope to have the opportunity to assist you again.

Kind regards,

O'Rene White
Customer Care Manager

Svar från TruDiamonds

3 aug. 2026

Dear Annette,

Thank you for taking the time to leave your review.

We're delighted to hear that one of your rings fits beautifully. We're equally sorry to hear that the other wasn't as comfortable as you'd hoped. We completely understand how disappointing it is when a piece doesn't feel quite right.

As we discussed when I called you, your satisfaction is very important to us. That's why we offer a 30-Day No-Risk Guarantee, giving our customers the opportunity to return a piece if it isn't the perfect fit. We appreciate you letting us know that you had decided to gift the ring to your sister and were happy for her to keep it instead.

Thank you again for sharing your experience. Feedback like yours is invaluable, as it helps both us and other customers when choosing between different ring styles.

If we can ever help you find a piece that's more comfortable and better suited to your preferences in the future, we'd be delighted to assist.

Kind regards,
O’Rene White
Customer Care Manager

Svar från TruDiamonds

30 juli 2026

Dear Shannan,

Thank you for taking the time to share your experience.

I am truly sorry to hear that your order has not reached you. I completely understand how disappointing this must be, especially when you were looking forward to receiving your ring.

As soon as you informed us that the delivery photograph did not match your property and that neither you nor your neighbours had received the parcel, we immediately raised an investigation with Royal Mail. While we await their findings, I have arranged for a replacement ring. However it may take up to 14days as our rings are not mass produced.

I have also sent you a personal email so we can keep you updated directly as we work to resolve this for you.

Please be assured that I will continue to monitor your case personally until we reach a satisfactory resolution.

Thank you for your patience and understanding. We appreciate the opportunity to put this right and look forward to getting your beautiful ring to you as soon as possible.

Kind regards,
O'Rene White
Customer Care Manager