Trade Tested Omdömen 

Product is exactly as advertised, fantastic service and follow up.

I was directed to the website by some people I know you purchase a product, I'm not much of a shopper. I purchased a bouncy castle, the communication regarding shipment etc was fantastic, the package was delivered and the quality of the castle is fantastic. Then I was sent a email by the founder asking if everything was OK and checking I was happy. Just like table service at a nice restaurant! There are some amazing products at trade tested, and judging by the quality of the castle of sure the rest of the products will be great also.

Promised a Weber Smokey mountain 57cm smoker. Paid the money in advance and after 4 months was told sorry not available to next year. Not really a great experience. Got back in touch and reverse payment quickly. We all know about supply chain issues so lifted review because of contacts by them back to a 3

First time there and it won’t be the last fabulous service quality products . Beautiful showroom great staff. I would recommend going . Easy parking and help to the car if you need it.

I’ve had many good experiences and then this one was just beyond bad.

Diane and Celia from customer support were both the most condescending I’ve ever heard someone talk.
We were told that the product we bought will be there before Christmas!
That it will arrive within 2-4 days.
Now we are being told they can’t make claims when something arrives but Diane it says it there on your website when items are supposed to arrive that’s a claim.

We did not receive an email making us aware of any delays.
We were not warned at purchase even though we spoke to the sales team on the phone!
Now we have been told that if we place an order on the phone it gets prioritised and because we then bought it online it’s like our fault that it won’t arrive because only the sales team has that power. That makes no sense.
Celia hung up on me after making these claims about the sales team and me asking if she could forward me then to this magical team. I thought if they can really do that maybe we cancel it and redo the order with them? Or they can just click a button on their end? Anyway click and she was gone.

Anyways then I called back and talked to the most lovely Ernest.
He was amazing and understanding and said he will prioritise it.
When I hung up I was like oh no now I didn’t ask him why it’s Monday that they will prioritise it for as it’s like 10AM Friday.

Anyways I called again and ended up with Diane who I asked if Ernest was free and she said no I asked her for him to call me back but oh no she had already pulled the notes and went off on me that Celia had already told me about the delays and that that’s that.
Making me out to be a liar as she had asked me if we had received an email about the delays.
I said no as we didn’t and she said but I can see Celia told you. That’s not the same thing.
Anyways she went ruder by the second and wanted to measure strength and when I wanted to say something went “let me finish” and in a loud voice just rattled down her textand never gave me an opinion to say anything she seemed to not even pause to take a breath. All she said was “I’ll listen to all the conversations” as in I’m going to see if you are lying or if you are really worthy of my help. I then proceeded trying to talk over her as she treated me like a child and all I wanted is to speak to Ernest. And then she went click and hung up on me saying “this is going in circles” click.

Both Celia and Diane have an issue that the think they have to be tough females and probably think this is all a racial thing as well which it is not.
It’s about being kind and respectful.
Not telling a customer “no worries I can cancel your order” no that’s not what we want we want our product in the time frame that you had promised it to us. I don’t want to feel like you don’t care if we are customers or not!
I want you to make me feel like you value our hard earned money!
I would love an apology!

Fingers crossed Ernest comes through and the parcel is shipped on Monday.

Good communication, easy to contact, you can speak to the people in the shop, not call centre. Any problems we had (1 only) was very quickly dealt with to our satisfaction. No problem with storing our purchase until we could take reciept of it.

A well made product and prompt delivery.

Have purchased a number of items over the years, from kitset storage shed to keter box and the latest being a planter box. All arrive in really good time and come with good instructions

The mobile scaffolding platform proved to be a massive hit for trimming my home's two large hedges. Its solid build provided a secure elevated platform, ensuring safety while reaching higher branches. The convenient mobility and adjustable height settings made the task super easy (even enjoyable). A highly recommended tool for landscaping tasks, offering stability and flexibility in one compact design.

Good products. Excellent communication and follow up. Very fast delivery. I have been happy with everything I have bought from this site over several years.

Brought our pool from here and my kids love it! Quick shipping, great quality, best price! 5 stars!

Just got a couple of Fetch calming pet beds and they are really nice and a great price. My dog absolutely loves his one.

Used a directors chair I purchased from trade tested yesterday (27 Nov 2033)for the first time. It was great! Very comfortable and, for me very important, very strong. It's a good looking chair and light to carry. Importantly you are dealing with a company that is invested in giving their customers terrific personal service. Got it online and deliver was very prompt. I wish Trade Tested the very best as we need company's with their level of customer care.

Great product, service and value - will purchase from them again for sure.

Great easy to use website, fast delivery and item looks great doing the job the wife wanted, she's happy I'm happy your happy, what more do you need.:)

ordering on line was easy. I could find a range of products that suited me. Which is why I ordered more things than planed. While 'surfing' spotted other things I liked.

Excellent happiness here!!! Product was dispatched and received within a few days of my ordering it. And great personal follow-up from Trade Tested staff. Made me feel like a valued person rather than just another number. Thankyou.

Thanks very happy with the product and your promptness in the supply of.I will use you again no problem, in fact happy to use a NZ company, more expensive than the likes of Temu but much better-quality product.No one ever regretted buying quality eh!
Chris Dear

I purchased the Carrington Bistro Set, great service, communication, fast delivery and product. I definately recommend Trade tested and will purchase from them in the future

Quick delivery, great product and fit for purpose!