Torqeedo  Omdömen 86

I purchased a torqeedo outboard for my dinghy in Mallorca about 6 years ago. After two years the motor stopped working. There are no repairing facilities in Mallorca and it took Torqeedo several months to repair it. we were without a motor for the whole season.
A year or so later the throttle packed up. Again it took Torqeedo several months to send a new throttle and we were without a motor for most of the season

In April this year we were advised that there maybe a problem with the battery and it required replacement. They gave the opportunity to buy a new motor at a small discount. I decided to do this as i had so much aggravation with the existing one. I told them to deliver it when i arrived in early June for the season. It arrived the last week of August when we were returning to the UK. Totally useless and they collected the motor as i would not accept it.

They have refused to give me a new one next season or now replace their faulty battery.

I will either purchase a competitor's electric or probably go back to petrol which is half the price and twice as reliable. If they fail it is easy to get fixed.

I have not been able to have any conversation with Torqeedo and they are totally disinterested.

DO NOT BUY TORQEEDO

UPDATE:
After my review here Torqeedo actually did get in touch by email. Said they would sort it out.
That is now over a month ago and have not heard from them since. They really dont care about customers after they get their money.

I have a 1003c that has failed completely. I sent it for service as it was still under warranty. The local repair center refused to repair it as they said it had been hit so hard that the shaft bent and let in water.
I had the motor retuned and took it to a machineshop. They measured the runout on the shaft and it was 0.04mm. Basically straight.I sent and email to Torqeedo, Germany and just got a reply saying " it is now outside of warranty" This has been going on since April 2023. Horrible attitude and really poor designed machine. I regret i have to give it even one star.

In mei 2019 een Torqeedo 1103CL gekocht met het idee dat ik een onderhoudsvrije motor kocht. Motor altijd uit het water gekanteld en batterij mee naar huis. In oktober 2022 kreeg ik een storing en in april 2023 deed de motor niets meer. Opgestuurd naar Torqeedo en 950 euro reparatiekosten. Ik zou de batterij er niet afgehaald hebben, ik zou de motor niet uit het water hebben gehaald. Niet waar en onzin. Echt belachelijk dat een dergelijke dure motor zo snel stuk gaat en dat er vervolgens geen enkele betaalbare en normale service is. Niet kopen, veel te grote kans op miskoop!!

Leider extrem schlechte Erfahrungen mit Torqueedo Motoren.
Miserabler Service von der Firma selbst und vom "Service " vor Ort.
In 7 Jahren sind die Motoren Travel 1003 und Travel 1103 zuverlässig jedes Jahr defekt gewesen!
Das interessiert bei dieser Firma aber niemand. M.E. ist das der schlechteste E-Motor der Welt. Da passt einfach gar nichts . Finger weg Sicher gibt es da bessere Alternativen auf dem Markt.

Wie viele andere Kunden musste auch ich feststellen, dass Torqeedo zwar auf den Servicepartner verweist aber wenn dieser "keine Zeit" für dein Anliegen hat, nicht mehr auf E Mails reagiert. Ein neuer Torqeedo Cruise 6.0 nach 25 Betriebsstunden defekt. Schnelle Reaktion Fehlanzeige, Saison beendet und auf den Liegeplatzkosten sitzen geblieben Service sieht anders aus. Anscheinend ist das Firmen Motto Verkauft und Vergessen.
Nachtrag:
Zwischenzeitlich haben wir den 18.12.2023 entgegen der vollmundigen Antwort dass sie um Besserung bemüht sind, ist der Motor nach wie vor bei Torqeedo, auf Emails wird nicht reagiert, über weitere Schritte nichts gesagt. Ein neuer Motor mit "Garantie" nach 25 Betriebsstunden zum wegwerfen und die Firma ist nicht in der Lage den Schaden wieder gut zu machen. Es mache sich jeder selbst ein Bild von diesem Produkt Made in Germany und der Firma die so etwas auf den Markt bringt.

I have had a issue the second season but I talked to the rep. directly and she solved my issues. I am having another issue I pulled into a neighbors dock and when I went to back out I had no power to the motor and the remote throttle showed an E30 code I tried to recalibrate it but still no power and E23 Code appeared along with a E07 Code again tried to recalibrate it and nothing I did hear a slight thunk at the prop and at one point the prop was still but vibrating. Any ideas that I could remedy on my own?

Im Nachhinein ein sehr guter Service. Meine Kritik wurde analysiert und positiv beantwortet. Ich bin sehr überrascht, dass mein Anliegen zu meiner Zufriedenheit korrigiert wurde.

Unter dem Aspekt, werde ich gerne weiterhin meine Motoren zur Reparatur oder Inspektion in die fachliche und professionellen Hände von Torqeedo geben.

Habe eine Torqueedo 3.0 gekauft vor einen halben Jahr Schraube war nicht in Ordnung 20 mal angerufen 10 mal geschrieben auch über Kontakt Formular nie eine Antwort schade waren früher mal gut jetzt Katastrophe muss wohl Anwalt einschalten
Habe mehrere Kontakt Formulare ausgefüllt und direkt per Email geschrieben was sonst noch
Man kann sich doch wohl mal melden

Really poorly designed product. It broke after only 100m of use.

Update re: Torqueedo's response. I tried to contact you several times already and reported the issue to multiple distributors. Not a single person returned my calls, presumably because both your employees and your distributors are also sick of dealing with your terrible products.

Responses like"quality is important to us, please call" amount to thinly-veiled marketing exercises, and are nothing short of offensive to the customer you've already failed

You have my contempt.

Ein unkomplizierter und zuvorkommender Service mit hoher Kompetenz!

The plastic battery plug was damaged when i bought the product. I wasn’t aware it was damaged. And it is actually a design flaw that the competition does not have. (e-propulsion use a metal plug)

6 months of use later this led to corrosion inside of the battery and the warranty team claimed it was my fault because I unknowingly used it when it was broken. The customer service was also rude and terrible.

Therefore i was stuck with a broken £800 battery.

I sold the unit and bought an epropulsion which I recommend instead.

I purchased the 3hp Traveler model in January 2023, and have used it for approx 20 round trips between the dinghy dock and our sailboat. After 5 months, in May 2023, I got an E30 error message and it wouldn’t run. Cleaned the connections (it was removed from the dinghy, rinsed with fresh water, and stored at our home when not in use), and it still didn’t run. I contacted Torqueedo warranty service who instructed me to ship it to FL, which isn’t exactly practical as we’re sailing from St Croix to Grenada. Not impressed with the product or customer service.

Edit Aug 17, 2023 after receiving a response from Torqueedo: I appreciate the response, although the fact it came 3 months after I sent the review is frustrating. During our sail to Grenada, I re-cleaned the connections 3-4 more times, and the engine started working again. Once we got to Grenada and had the boat hauled out for hurricane season, I again washed down everything with fresh water, cleaned the connects 2x with WD40 as recommended, and stored the engine and battery inside the cabin. Hopefully it will still run when we go back this fall the retrieve the boat and sail back to St Croix. If not, I'll take you up on your offer to reach out to customer service.

I know an ocean environment is tough on mechanical and electrical components. Overall, you've designed an incredibly good product. When it works, it's amazing. But the connection design is questionable at best, particularly given how you know customers will use the product. And it was very frustrating to have problems in only a few months, given I cleaned and stored the engine and battery away from the boat when not in use.

Very disappointed. Bought one for my hobie kayak.
Almost always a problem every time I go to use it.
These do not like salt water.
Way too expensive for such poor reliability.

Der Akku soll mehrere Stunden mit ca. 300W arbeiten. Mein Akku zeigt 100% Ladung an. Nach einigen Minuten zeigt er 0%an. Es kann nur mit Not Fahrt gefahren werden- Stunden lang. Der Akku ist zwar voll, doch aus irgend einen Grund kann die Steuerung das nicht erkennen. Eventuell sind einzelne Zellen nicht in Ordnung. Nach Kontrolle der Akku der Schock. Alle Akkus sind mit Gießharz vergossen, keine Möglichkeit defekte Zellen zu messen bzw. Auszutauschen. Bei einen so teuren Produkt muss Reparatur möglich sein! Nicht bei Torqeedo. Ein Kunden feindliches Produkt. Lasst die Finger von dieser Fehlkonstruktion und kauft Produkte die man Warten und reparieren kann.

This company is jeopardizing the possibility to develop ELECTRIC ENGINE for a better future. them lack of understanding of a customer service is taking them image so down, that i doubt anyone will jump to E engines in the future and that is a shame in this environemental crisis we are facing.

The customer service is insane towards them customers , they have sent to a team of 5 boats equipped with Torqeedo engines wrong size cables overseas from EU to caribbean.

wrong size parts received all 5 cables were 1 meter lengh as my trequest was about 3 meters lengh. i have been forced to buy a second time the right size cables . they sent a second time the wrong size after being informed about the mistake done.

after few months the torqeedo engines are not able to work well without the powercables so basically the customer is into the impossibility to use them engines for months.

after 5 months i receive from another circuit the right 3 meter size cables so i decide to send back the 1m X10 cables to torqueedo.

first they deny the fact they received the pacakge an now i spend weeks to get payment back without been granted .

this company is following the worst exemple in terms of customer satifaction .

I bought my Travel Torqeedo around 4 years ago. The battery apparently is dangerous. I checked recently because my battery will no longer charge adequately. There was a recall a few months later (July 2019) but I was never advised. I wrote and followed instructions for the recall, I phoned twice their customer service and left a message and in addition, I wrote a letter: all of this without any acknowledgment whatsoever. Not a bad motor when it works but getting service is a real headache.

Ich brachte eine defekte Batterie, die noch kein Jahr in Betrieb war, zum Händler zurück. Dieser verifizierte den Garantieanspruch und informierte entsprechend die Firma Torqueedo. Unterdessen habe ich mehrmals ohne Erfolg nachgehakt: einen Ersatz für die schadhafte Batterie habe ich bis heute nicht gesehen. Torqueedo sitzt den Garantieanspruch aus, weil sie wissen, dass man dann eine neue Batterie kauft, weil man ja den Motor in der neuen Saison wieder brauchen will.

I have been a proponent of Torqeedo from the beginning. I bought my first in 2008 despite comments from fellow boaters that it's not worth the price; that connections brake easily and cannot be repaired; that batteries die even if you don't use them and are expensive to replace (making the cost per mile inefficient); or that there are software glitches in the middle of operation. I thought it's an interesting project that was worth my support.
6 months ago I contacted Torqeedo customer service for an incompatibility issue (battery and throttle). It took about a month of email exchanges to convince them there is a glitch. I went to their local dealer who confirmed it. Then they promised a solution and kept my throttle for a month. It came back untouched. The problem persisted. After that, complete silence. Stopped responding to emails. Their local dealer suggested I should be persistent, and I was. Different agents responded asking me the same questions all over again. Again they promised a solution, and then again, silence.
I feel offended.
Not an explanation or anything. Just stonewalling.
I will now go to the competition. Luckily there are other electric boat motors in the market now, with better reviews and, most importantly, CUSTOMER SUPPORT that doesn't suck.

ADDING THIS PART AFTER TORQEEDO's RESPONSE BELOW.
Dear Torqeedo,
I am really glad to see you reacted even several months later (here below).
Let's see if you are really committed to improving your Customer Support Service or if you just continue using empty words in the hope of balancing the narrative.
Here is my proposition to you:
The issue has not been resolved because nobody bothered to communicate with me. Feel free to contact me with a solution, and I will immediately change my review.
If this review still remains unchanged, people reading it will know that Torqeedo's promises are just empty.
Let's see...
P.S.
I forwarded this communication to customer service

The worst possible experience you can imagine.

Brand new 1103 outboard lasted a total of 100 meters before showing error code E30 and failing to work again.

Several calls & emails to multiple torqeedo service centers resulted in nothing (everyone promised to get back, but never did).

I deeply regret spending so much on a bad product from a crappy company.

Screw you torqeedo, your product is bad and you should feel bad.

Bought a Torqeedo Cruise 6.0 and checked the printed instructions carefully during assembly. Tested it for 15 minutes and noticed that the propeller had cut into the engine pod, shafing it, about 2mm peeled off. Checked the online instructions the following day and they had been quietly ‘fixed’ with the proper assembly order (a spacer was missing before the propeller in the bad ones). Contacted Torqeedo directly and asked my reseller to do the same, neither one of us have heard one beep from them now for over two weeks. Decent product but a big warning about their service level, seems you’re on your own even if they mess up, which brings down the value of their proposition considerably.