Tiffany Omdömen 

I went into Tiffany Chelsea last Friday for some advice on pens. The woman who greeted me could not have been more unhelpful or dismissive. Told me they were very short staffed and had very little sales experience and I should come back another day.

The worst customer service on the planet!!!!

Bought a ball bracelet, had only worn it a few times and the bracelet came apart whist I was wearing it. Sent it to Tiffany for repair, never heard a word about the status of my repair for about a month. I decided to call and chase them up and each time was told they would call me back, NEVER got a call back! Called 5 times in 2 weeks, absolutely rude advisors and lack basic manners.

Got so fed up calling and spoke to them via virtual chat only to be told they had received the bracelet and would cost £55 for repair and p&p, I explained that the bracelet had a fault but they didn’t care as it had gone over the 30days. Managed to get them to return it back to me only for the jump ring to be missing, again took no responsibility and said they returned it back to me in the condition they had received it. When I know for a fact it was sent when the item was sent for repair (my word against theirs, but of course Tiffany can never be wrong!)

This company is an absolute joke and would not recommend them to anyone as they have no integrity and don’t care about customer satisfaction at all. BEWARE BEFORE YOU BUY!

I bought the silver ‘love’ cuff from Tiffany just over two years ago. As it’s quite a statement piece, I haven’t worn it very often, so I was extremely shocked when the silver cracked. I took it to the Tiffany store in Chelsea and they insisted on charging me for the repair. Can you imagine that a solid silver bracelet costing a few pounds short of £1000 would crack like this? It must be very poor quality!!

Moreover, I received an email asking my opinion of the service I had received from Tiffany. Obviously, my response was negative, but I’ve yet to hear back from them and this was a few weeks ago now. Not impressed at all!!

I purchased a bracelet from the Old Bond St store as a present to myself for my 50th birthday. After wearing twice it twisted out of shape and I returned it to store. The store manager tried everything he could to dissuade me and then even tried to blame me. After a lot of deliberation he agreed to refund, I am yet to receive the money or any response to my emails. I will be making a claim through Small Courts. Appalling customer service and substandard products, especially considering it was £1500.00

Bought my wife the Heart Tag Double Chain Bracelet for her 40th birthday from Tiffany’s.
She worn it once and the main fixing to the heart feature on the bracelet bent and fractured. Bought and worn and returned within first 30 days but 3 mths later and we are still arguing about a repair or refund. Tiffany’s are adamant that this is not a warranty issue or poor craftsmanship and want a repair fee of £45 plus shipping, even tho I had to pay to ship it back.
I am not paying for a repair. In fact
I want a refund now. I don’t want it back. The argument goes on.
Spare yourself/loved ones the disappointment.
DO NOT BUY FROM TIFFANYS

My husband purchased a ring in 2018 for me for a special birthday. However within a few weeks of purchase a diamond fell out, since then its been repaired twice more for diamonds falling out and is now back with them for a 4th time as now 3 diamonds have dropped out!
This is a ring I wear for 'best' - funnily enough my other rings I wear 90% of the time and cost considerably less than the 3k Tiffany ring have never lost any stones.
Like other reviews, they have said it shows sign of wear - strange, what else am I to do with it?
Maybe if it shows sign of wear as I have pointed out several times 'its not fit for purpose'.
I spoke with a very helpful gentleman who agreed with my situation and frustration at first, but then was clearly instructed by his seniors to send a standard response after he took advice.
I was sent a repair quote for £390!
They are prompt to respond is about all I can say, a huge corporation that does not look after their customers, their jewellery standards are poor and I will more than likely take legal action as I am not willing to pay for more repairs for something I will be too scared to wear in future.
Dont buy from these sharks, save your money and get something better for less money. Poor service and quality of goods and zero responsibility when it goes wrong.

Bought a bracelet for my friends 50th birthday, arrived and all looked good! My friend wore it for the first time and it broke in pieces, so I emailed Tiffany and they sent a new one in the post. Again she wore it and it broke the first time again! I emailed photos and was told to return both bracelets in a bag with free Hermes collection which I did and secured the bag well. Had an email saying Tiffany had received the return. A week later I emailed to see where my refund was only to be told there was only one bracelet in the bag not two, utter rubbish, there was two and the fight continues !!!!
Avoid buying from this company, not worth the hassle!

Never ever again
After buying a necklace for Christmas and being told the chain length can only be changed if I pay £55 to send to the wear house I received it back in complete knots. Now I have to travel all the way to Tiffany to see if they will be able to do anything about it and let my guess it will cost me more money

How can Tiffany be synonymous with awful? But they are!!!

My wife had waited 2 years for her 50th birthday present due to COVID and was so so excited to purchase a diamond ring at the flag ship Harrods store.

Roll forward 6 weeks after purchase. One of the small diamonds has fallen out. Perhaps these things happen. What shouldn’t happen is the absolute disarray, guess work and lack of care we are receiving from the store and care (really?) advisors with regard to what can be done to address the issue. Still not sorted!

My wife’s dream purchase of a £5k ring is fast becoming a farce and destroying all the positive feelings initially held.

Will never purchase from Tiffany again

The repair service is absolutely shocking! I sent in my bracelet 9 weeks ago. I had to chase that they had recieved it! Im still waiting for correspondence from them and for my bracelet to be returned! Shocking service from a luxury brand. Tiffany bracelets aren't cheap and with my Royal Mail tracking the rep is unable to locate my item after 9 weeks! I did confirm they had it 4 weeks ago! Super worried about getting my item back! I will never use their client care service again!
PLEASE USE THE STORE SERVICE!

My Wife wanted a Tiffany bracelet for her birthday so parted with £800 of my hard earned..She loved it but It was just a bit too big so spoke to "ClientCare" to swap for a medium..they could not have been more unhelpful my 1st and last ever Purchase from these clowns..it was like dealing with stroppy pubescent teenagers ..reading these reviews they have a running theme going through them.

Do the owners know the damage these "ClientCare" teenagers are doing to their Brand? Tiffany does not mean anything to me but distinctly average..not the high end Brand they would like you to believe..go to Argos you will get better thought of and better treated.

My Tiffany bracelet broke after a month of having it. Such an expensive bracelet to break in such a short time was disappointing, but upon returning it to Tiffany they told me there would be a charge of £50 which I find completely unacceptable. A world rebound country being unable to provide the correct customer service is a disgrace.

my daughter got bracelet for birthday wanted for years, saved to buy, broke after 4 weeks had charged £55 to fix there faulty clasp
will never buy from them again, they are terrible charge £250 for £25 bracelet at there cost price then dont even fix

Avoid at all costs........Absoultely disgusting customer service, you are better off buying from Pandora or the dodgy ones from abroad are better quality, last year my children bought be a Tiffany bracelet for Mother's Day which I have worn on only a few occasions. The heart has broken off & thankfully (or not we found it). Apparently as it did not break within the first 30 days, I have to pay for it to be mended (another £60), I told them to just return it to me & I will leave it in a drawer rather than pay again. I am fuming, what an excellent business idea, make faulty products & then charge the customer again to mend them. I will not be purchasing anything from Tiffany ever again!!!!!!!!

Unfortunately, my wedding ring broke after five months of buying it . I had to return the ring to be repaired and then I was then informed that I would need to pay for this to be done . The ring was under warranty as it was only five months old .
I explained to them what the Consumer Rights Act 2015 states “changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period. I would suggest that you stand your ground when dealing with them.

Poor customer service .

Wish I had read reviews on here before purchasing my bracelet. They definitely trade of the name but jewellery mass produced and sun standard. Wore bracelet only a handful of times and charm fell off. Sent for repair and they described it as worn scratched and tarnished. This is a complete lie and luckily I photographed it before I sent it off so can prove this. They want £45 to repair….unacceptable given poor quality of product in first place. Do not buy from Tiffany’s! Overpriced and overrated!

I ordered an £800 olive gold ring from Tiffanys & Co’s website, and included their offered engraving option. They called up to say that there had been a mistake on the website and that engraving should not have been offered for this ring but offered to supply it anyway. When the ring arrived i realised it was too small which is of course my own fault. But when I contacted Tiffanys I was disappointed to find that they don’t offer re-sizing nor returns (due to the engraving). I asked whether they could at least offer me a discount on a new order, considering that I had not received any warning of the risk I was taking on the first order. But they refused. I feel extremely disappointed in this purchase and in the customer service.

After a disappointing first experience with Tiffany & Co's online customer service when they refused to refund a product due to personalisation, my partner and I decided to book an online appointment before attempting another purchase. A little more guidance goes a long way when purchasing jewellery, especially online! So we booked the online appointment to get some guidance before making another purchase. Needless to say we were disappointed again because they never showed up. We waited for 10 minutes before leaving the online meeting. Very poor customer service and communications around engraving services suggesting that they do not value customers.

Unfortunately the best thing to come out of Tiffany is the little blue box. The jewellery in the box is rubbish. I bought two rings for Christmas and within half an hour of wearing them both my daughters fingers were black. I agreed for complimentary cleaning/polishing and returned them. I have checked on progress twice - both times I have been asked for £65! As of this morning they agree there will be no charge and items will be dispatched on 16th February. Apart from the shoddy jewellery the “client care” team are appalling - they answer phone with hiya/hello you then have to ask if it is actually Tiffany. I have heard music playing loud in the room/office and a girl laughing because her friends phone was ringing next to her. I pointed out that was not appropriate so she said her computer had crashed and she would call me back - she never did. Maybe the stores are better but the online store seems like a backstreet warehouse run by teens from their bedrooms. AVOID

I placed an order with tiffany on 13th of January =
I purchased my order over the telephone as the necklace I wanted to purchase went up £20 overnight so I rang up to place the order and asked why this was. The lady explained that it had been reviewed and had gone up £20 but she could see it was in my basket, so she took the £20 off.
When I received my order, I was absolutely gutted on how bad it was I was expecting so much from a massive company, this necklace was £230, and I’ve had better necklaces half the price. I felt like everything had been just chucked in this small box, the gift bag was damaged (which I’ve taken photos of) I opened the gift box where the necklace was, and it was just in a little pouch bag where the chain was all tangled and the Quality of the chain was absolutely disgusting and couldn’t believe what I was seeing. I tried it on, and it was so tight and couldn’t even do it up.
I rang up tiffany to raise my concerns and the First Lady that answered the phone to me was so rude. I couldn’t believe her customer service. I explained to her about all the things I was unhappy about and she said she would refuse to give me a refund as it has been personalised, but I wasn’t informed about this when I placed my order over the phone. She then hung up on me.
I rang again and another lady answered the phone and yet again I explained my awful concerns of the item I had just received, and she replied by any chance is this Amy I said yes, they hung up on me again.
I tried to ring again, and another lady answered the phone and I yet again explained, I told her how disgusted I was on how many times I’ve rang, and it was the second time I had been hung up on. I explained the issues I had with the necklace that I really wasn’t happy with, and she said the same we can’t send it back as it’s been personalised. I explained to her that I wasn’t told about this when I placed my order otherwise, I wouldn’t have personalised it. Also, I wasn’t asked what size chain I wanted so assumed it was just a standard size. She then explained the only way I can return my item if it was a manual factional fault. I said to the lady I couldn’t believe on how short the necklace was and she questioned have you measured to see if it’s 18 inches not 16 inches, and I hadn’t so I then measured the chain, and it was 15.5 inch so I rang the lady back and told her, she then replied and said this would be a manual factional fault, so I would be able to return it.

I am absolutely appalled on what I received I couldn’t believe what I was seeing for a massive business like yours and for your colleagues to be so rude. The chain is something I’ve never seen so bad, and I would’ve only have got that caught once and this would have snapped. absolutely ridiculous for the amount of money this is. And your prices are going up and up. I’ve even sent tiffany emails since this, and they are still denying they are in the wrong even though the necklace is the incorrect size and won’t give me a refund even know it’s a fault of theirs. I WILL NEVER ORDER FROM HERE AGAIN.