Tiffany Omdömen 

A nice selection. My family were very happy with their presents.

I have a Tiffany bracelet with the small heart. My late Mum bought me this before she passed so is very sentimental. The pink enamel heart fell out so I sent it to be repaired….they wanted £50. To repair a £200 bracelet. I refused to pay this and they just sent it back. Disgusting after care for such a big company. Clearly their jewellery isn’t up to much.

I have only had good experiences with people in Tiffany, London Heathrow Terminal 5 lady was lovely (08th Sept), so was Kavita at Phipps Plaza in Atlanta, (13th Sept) Also - whenever I have chatted online (Emel (21st Sept) and Georgia who completed my order today) I have only had helpful people who went out of their way to help.

I will never buy from this company again. I had a bracelet £200 bought for me for my 50th, it broke within 6 months, I sent it off to be repaired they wanted £55! This bracelet was not fit for purpose.

Ordered a pendant and chain but only the pendant was delivered. Returned the pendant and told them I never received the chain but they will only refund me for the pendant. Feel cheated and hundreds of pounds out of pocket. Will never order from them again.

Long story, will condense.
Bought necklace in New York some years ago for a special event - hence it has sentimental value.
Took in to the Westfield store recently to pay to get it lengthened. It was sent back to the wrong customer - whether this was down to Tiffany or delivery service I don’t know. There are photos from courier showing recipient picking up package. She however denies it and Tiffany unwilling to pursue her.
Tiffany’s have insurance for such circumstances.
After a long debate I was offered a replacement necklace adjusted to the length I paid for ( and an ‘afternoon tea’ at their cafe as compensation ).
That didn’t cut it for me - I didn’t want a scone and a cup of earl grey🙄, I wanted my original goods but as they were gone I requested a voucher but this was declined.
To settle once and for all I accepted a replacement necklace ( lengthened ) plus a token item from their collection,
Well..the ‘replacement’ necklace is nowhere near as heavy as my original ( I would’ve thought it was a fake ) and not only that - they haven’t lengthened it!! It’s beyond a disaster and they have spoilt everything.
Disappointment doesn’t come close.
In monetary terms this was peanuts for them.
I will never ever buy anything from them again😡

I bought 2 items, a necklace and a key ring and both came out of the box tarnished. The necklace charm also had what appeared to be a unremovable smudge as well as the tarnish. Whilst I accept the silver Tiffany use does tarnish easily I certainly didn’t expect it to look second hand first of the box the box. Very embarrassing as they were gifts. I emailed customer support and eventually got a reply (I had to send several more email to prompt a reply) asking me to send pictures and to send them back at MY expense! I think this is unacceptable as this is not a customer fault or a change of mind. Poor quality, poor quality control to send this out to a customer in this state and not great service full stop. I will categorically never use Tiffany again!

I have given a 5 star experience, but only because of the service we received from the selfridges branch in Manchester.
Long story, which I won’t bore you all with.
Covent Garden wanted me to pay a further £830 for a repair when I had paid £605 for a repair 3 months earlier.
Billy from the Manchester branch was so apologetic and couldn’t help us enough. The ring is now being fixed free of charge.
Covent Garden you should be ashamed of yourselves for the poor customer service.

I received Tiffany Intense 75ml perfume as a gift from my daughter. Less than 6 months later it has "gone off" the perfume is now a dark urine colour and smells horrible. After contacting customer service via email, Georgia wrote back asking for order number/receipt and suggested I had stored it in the light. I never store perfumes in the light and I have had lots of perfume lasting far longer than this. After my next email explaining this I haven't had a reply. I sent a follow up email asking if we could resolve this and still no reply. Shocking customer service. This perfume cost over £100 I haven't told my daughter this, she would be terribly upset. I don't know anyone who would keep a perfume receipt for 6 months. Georgia from Tiffany has completely ghosted me. Disgusting behaviour!!!

I bought a pair of diamond earrings for my partner from the Tiffany store in New York whilst I was over there, and couldn't have had a better experience with the sales clerk - she was amazing.

Unfortunately when I got back to the UK, my partner found the size of the earring backs to be a problem so I emailed Tiffany on the Saturday after I returned to see if there were any alternative options, quoting the product details and receipt number to show it was a genuine purchase.

Despite a "we respond within 24 hours" I finally got a reply on the Tuesday evening asking for product details, which I sent within 10 minutes. That was 10 days ago and despite sending a follow up email, I have been ignored, ghosted and/or forgotten!

Spending £1500 on a pair of earrings is not a cheap purchase, but clearly not enough for Tiffany UK to be interested. When it comes to buying my partner an engagement ring I will now be looking at other jewellers, as this level of service is shocking, given it's only responding to an email. What service would I get if I actually had a problem with a piece of jewellery?

Sorry, but Tiffany are trading on their reputation and based on this it's clearly not deserved.

Ordered my first Tiffany necklace as wanted one for years so saved up. This is honestly the most expensive necklace I’ve brought but easily the worst. The packaging is beautiful and once opening the necklace looked shiny and nice. After 2 days of careful wear (no perfumes or products near it) it went dull and after 5 days it’s all going black and tarnished. It’s awful, I’ve had £10 chains that have worn better and a Pandora for 5 years that had never lost its colour. It honestly looks like cheap rubbish and no where near worth the money. Had to take off before my neck goes black, no customer service = no more Tiffany for me!

Very disappointed in Tiffany customer service i purchased a beaded bracelet online when it arrived there was a gap of 15mm meaning the bracelet had beads missing on contacting customer service they said there should be a gap to prevent te bracelet bursting but i could send back and have beads added but it wasn't advised to add more.
I decided to go ahead as the bracelet looked awful with such a big gap i posted back at my expense £6.50 special delivery at their request I received an email saying they had received my bracelet and it would cost £55 to add the 2 beads i explained that it looked like a fault as there is a gap with no beads they said that's how they are. I said that there is no gap shown in the picture and it doesn't say anything about a gap in the description. The advisor Freya said that's how they are ! I said how am i supposed to know that before purchasing ? it clearly does not show that in any of the pictures ? Freya said that's how they are. I asked if i could have a refund or exchange and was told no 30 days had lapsed i explained my husband bought this for me as a gift on pay day 28th May and Gave it to me on our Silver wedding anniversary on the 28th June where i called Tiffany straight away and sent a picture. I was told my only option was to pay a further £50 for x2 5mm beads plus £5 P&P or they will return it to me as it is .Hugely dissapointed as i now have what looks like a cheap bracelet that has beads missing !! I certainly wont be buying the matching necklace or any other Tiffany product again

After a lovely glass of bubbles in Tiffany @ Selfridges and great customer service i wanted to get the item engraved. I was directed to their Bond Street Store. I was made to feel very welcome and was served by the delightful Flavio. Fabulous customer service thank you xx

I've been a loyal customer and advocate of Tiffany for a long time with many pieces but given their reaction when something went wrong I won't be buying from them again!
I bought a neclace with the famous tiffany blue heart for my daughter for her 18th birthday. Within the year the colour had come off so I contacted them for a replacement given it was within a year. Their response was that we could pay to have it re-coated and if we did that they couldn't guarantee the colour wouldn't come off again. Despite many photos being sent, many emails, sending them the product to review and asking to escalate the issue they flatly refused to replace it.

I won't shop there again. If a piece doesn't even last one year that isn't acceptable.

The pearl fell out of my ring which I’ve had for 16 months and only wear on occasions. I was charged £50 for the repair and when I picked it up today, from Tiffany Sloane Square, the ring was a different size! When I asked about this, the response was one of total disinterested and denial. They made no efforts to investigate. My ring now doesn’t fit and I feel very let down by the company.

Disgusting product and customer services. A pair of earrings and the enamel has fallen out. Tiffany claim this is not a manufacturing fault so therefore will not fix unless a payment is taken. Apparently a £300+ pair of earrings is completely acceptable to only last 2 wears. Avoid this company and it’s poor quality products.

BEWARE. Avoid like the plague. Poor poor quality goods. Has taken me 3 attempts as well to get this to accept my review. Awful service. Trade in their name. Will never buy from them again after receiving a blue heart bracelet for my birthday. The heart fell out after a couple of weeks and they wanted to charge us £50 plus postage to fix it.

My husband just bought me a necklace and pendant Starfish - it was for my birthday- he saw it online and the website gave the image of being adult size- well it was tiny- the chain was very short and the pendant was tiny- it was shocking for the cost and we are returning it- this should be labelled for a child/teen

I purchased a pearl bracelet for my wife’s anniversary, it was too big despite my wife’s wrist being compliant with Tiffany’s sizing chart. Because I had the small silver heart engraved with my wife’s initials, Tiffany’s would not exchange it for a smaller size… NOTE OT ALL - this is not obvious when ordering!. I was however charged an extra £105 to have it reduced in size, either that or be faced with a piece of jewellery that would not fit or be worn…. Frankly I will not be buying anything from Tiffany’s again. Oh I see your reviews are already rubbish across the board….. now I see why!

Got a ‘return to tiffany’ blue heart bracelet as a gift a few months ago, and the bracelet chain just broke with the beads falling everywhere. I took all elements to the Covent garden store for repair and they said I had to pay £50 for the repair. I find this totally unreasonable given the bracelet is of such bad quality! Their reason for it breaking is that silver is ‘soft’ and can easily break. I have lots of other silver jewelry purchased elsewhere (and for much cheaper) which has been with me for years! Tiffany items are overrated and of bad quality - with really bad customer service. Do not buy from this shop!!