Tiffany Omdömen 

The returns service from Tiffany is dreadful and not fit for purpose.
Ordered a Xmas gift for my wife, incorrect item sent, returned on 4th Jan (received by Tiffany on 5th)
That say 10 working days for refund, now 20 and they just fob you off with excuses for not refunding.
Will not buy from Tiffany & Co again.

I purchased two silver rings engraved with initials in the American Typewriter font. Upon receiving the items, it became obvious that the engraving service was not as advertised, as the C was closed off and highly asymmetrical (appearing more like a messy O drawn by a child). The quality of the engraving was poor and it was not what I was offered at the point of purchase. I raised this issue with Tiffany and they have simply stopped responding after confirming that the engraving service would likely produce the exact same shoddy result if attempted again.

I really don’t rate Tiffany at all!! I bought a necklace for my granddaughter’s 18th birthday in October 2021. I did in fact purchase it in August 2020 and it sat in its box the whole time between those two dates. She wore it for less than two months and the chain broke. According to Tiffany the chain was ‘worn scratched and tarnished’. What does that say about the quality of the product after less than two month’s wear. I looked at the chain with a magnifying glass before I sent it off to them and it wasn’t any of those things and I presumed it must have had a weak link which had snapped. Tiffany wanted £50 for the repair, accepting no responsibility for their shoddy product. So beware, Tiffany jewellery isn’t the luxury quality product it used to be.

The saga continues...

To follow up on my previous post - they charged £95 to repair the pearl which had fallen out of the clasp in the earring. Put them on for the first time yesterday and the pearl fell out again. Shoddy manufacturing and appalling customer service. There tends to be a lot of customer blame when there's a repair situation even when you've said you don't wear them in the shower etc etc. It's a defective product and it's sheer luck I managed to catch the pearl both times when it fell out. Furious.

Purchased earrings for my wife which promptly fell apart within days of use - the quality of the product is absolute crap - only 1500 EUR so not of importance to Tiffany

After being on hold for what seemed like days I go through to a Customer Services Rep - I detailed the issue and asked how I can return the online purchase from abroad- this seemed to confuse the rep and she said she would call me back - that was 1 week ago

I will never purchase from Tiffany again

I wouldn’t even like to give Tiffany and co one star.

I brought my auntie a bracelet costing nearly £500 to fall of just 2 weeks after Christmas, I wish I had looked at the reviews on here before I purchased the item! I would avoid avoid avoid! I’ve always brought from Tiffany but the quality has dramatically changed and I wouldn’t ever buy from Tiffany again after the service I’ve been provided. Through out the reviews I’ve noticed people have had the same issue with the bracelet just falling off! Tiffany and co won’t help because you don’t have the item! But how can have have them item when the fault is within the product causing it to open! Unfortunately we never heard it drop as you can imagine we are devastated . Please please be aware I wish I had read this first !

Absolute disgrace, I bought a bracelet for 310 pounds gift wrapped for for a birthday, I paid 15 pounds for next day delivery doesn’t come DPD tell me it’s coming Monday so I ring up DPD say Tiffany haven’t scanned it or sent it yet great, I call Tiffany they blame DPD and say they will give me a refund and it will be delivered the next day. Next day comes no refund and no delivery and I can’t call cos office isn’t open on Saturdays, now it’s coming on Monday absolute crap never gonna buy from here again hope no one does bunch of liars.

Purchased a Paloma Picasso double modern heart ring. The ring arrived and was very well packaged, Overkill considering what it was. On removing the ring from the packaging both me and my wife immediately noticed a very large indentation on the ‘face’ of the ring. I am honestly baffled how this could of passed any sort of quality control and it could not of happened during posting as previously mentioned it was well packaged and no signs of damage were visible in the packaging. Very disappointed in the service from what you would expect to be a market leading company.

November 2020 i bought my partner a I/F D colour platinum ring from a store and 3 weeks ago she noticed one of the claws holding the diamond in place was missing however contact with tiffany has proved a waste of time they say warranty is only 30 days what a pile of crap tiffany jewellery is my local jeweller queensbury's jewellers in Leeds gave me far superiour service than tiffany and at a great price i will never buy another item from tiffanys ever shocking company tiffanys please do not contact me as i will not respond you have annoyed me that much especially as i have bought 4 diamond rings totalling 5ct from you over the years.

Bought the wife a pendant chain with blue heart paid £290 had it gift wrapped for Christmas when she opened it the chain was all knotted absolutely fuming I was I know have to go to Manchester to get it sorted absolutely disgusting my tiffany won’t buy anything else from them again

I see that Tiffany has a bad reputation already but unfortunately I like their items but now I will start to look elsewhere. This is the second bracelet that needed a fix. I had only worn the bracelet twice. Do not but buy the beaded bracelet either pink or blue heart a waste of money. Well the heart colour came away from the bracelet I contacted them and I was told I would have to pay for the fixture and postage for a bracket that was only two months old. Do not buy Tiffany unless you are spending thousands and they will probably be more than happy to assist. Will be taking this further as they shouldn’t be selling products not worthy to wear. Shame on you Tiffany.

I have been purchasing Tiffany jewellery for years now and have been happy with the quality of my items. However I have one pair of earrings I have worn a handful of times and the green enamel on these earrings one has fallen off and the other is starting to peel off with the silver looking very tarnished. These earrings have only been worn numerous times and I am not happy in the quality at all! I have reached out to Tiffany’s and have sent them to them to be repaired and all I have had is a bill for £165 and the customer service was shocking! I will never purchase from such a high end brand such as Tiffany’s again, I am very disappointed!

Amazing Service from Andres Ospina at Tiffany’s Sloane Square London.

Andres went ‘over and above the call of duty’ with regards to customer service that any elite company could be expected to offer. His product knowledge and friendly approach is second to none.

Furthermore I must say, every time we have been to Tiffany’s either in Sloane Square or Bond Street London, the service has always been amazing.

Andres made our experience at Tiffany’s extra special though, and surprised us with how helpful he was; he even helped me organise a special surprise evening with my fiancé.

Thanks again Tiffany’s & Andres for making our shopping experience magical.

We wish all at Tiffany’s (especially Andres) a great Christmas & a Happy New Year!

Kindest regards,
Jason & Egle

They trade on their name as their products and customer service are extremely poor. An absolute mare getting them to sort out their own mess/faults - I will NEVER buy anything from them again.

I have a bracelet which is under a year old and not worn every day. It broke once,I got it repaired. The second time it just disintegrated on my wrist. I have sent it back expecting to get a replacement or full refund as I believe it is sub standard. I have had 3 identical emails, asking me to send it in and they will give me an estimate for me to pay for the repair. I want a full refund or replacement product.

Bought a Christmas Tree Steiff Bear. It came with the wrong label booklet - information for the Grey Elephant. As it is for a gift, I called them asking them to send me out the correct booklet.
After waiting a day for an answer, Nope. they want me to send the whole thing back. Sent a returns label I have to print off. I explained I don't have a printer.
Next day, Told to take it to my local store - the closest is a 2.5 hour drive away (one way!). Not happening.
Next day, told to print it off at a local library! I am not paying to have something printed off when it is a factory error! Said this is not acceptable, told I would have a call back by 6pm. You think I did!?
Even small companies will send returns labels with the products being sent out, or offer to manually organise collection and replacement.
Told 3 times in a row that this is policy. Asked if I knew anyone with a printer...I said yes, you! She told me this is not a service they offer. Asked to speak to a manager, told there is no manager and all advisors have the same authority anyway. Told I would be contacted about it. Still waiting. No resolution so far.

As far as I am concerned, this is a Tiffany issue and I refuse to pay out of pocket to have a returns label printed, or waste more of my time visiting a library and then a post office.
The amount of time I have spent on the phone and replying to e-mails is crazy.

Oh did I mention I'm not supposed to be leaving my house either, as I am recovering from cancer surgery!

Seriously, for a large, international company, the customer service is absolutely shocking. I should have looked at reviews before I purchased.
I have multiple Tiffany items and have never experienced service like this before.

Avoid. Avoid. Avoid.

AWFUL AWFUL RUDE AND INCOMPETENT COMPANY! Wedding and engagement ring sent for a repair (10 years old) but still would expect the diamond not to be cracked and a clasp holding a diamond in place not to be snapped, yes I wear them every day but apparently their lifetime warranty only applies for 24 months - I guess they don't expect marriage to last that long these days!!

Paid £330 for repair plus postage to and from (what a joke) Couldn't even get them insured for the £7k they are worth! .... Tiffany did not care or help!

Understandably wanted to know they were received ok - Nothing - had to chase and chase.

Had to chase for updates continuously and rings not mended by the date given (Shock) - they are so rude when you call up - I just can't get by it! They've now had my precious rings over a month, they have not been completed by the date they gave me, and I've logged 3 complaints - not even an acknowledgement email back.

When you call up everyone is clearly working from home so there is no customer service as no one listening to their calls.

Paid for the repair Monday and was told rings would be posted Monday. Today I wake up to an email asking for me to call and pay so my rings can be shipped next week! Joke!

Truly shocking - you get better service from Primark!

Wish we had never brought our rings from them .. i am already nervous about them lasting the rest of our marriage! Would never use Tiffany again .. we won't be purchasing eternity rings from them!

Definitely go to another jewellers!

I adored Tiffany until I had to get my watch repaired (insurance postage at my own expenses) Have now told it will take 8 weeks and cost £500 (orginally told approx 2 weeks but they are denying that) so still waiting for the outcome. Customer service has been terrible. You get the feeling that no one cares anymore. They are also doing away with the lower budget charms (£90 to £300 range) so as to attract more high end customers. 6 times I have tried to speak to someone about my concerns/watch etc but I just get told ''my feedback will be fed back'' or ''the line is bad'' or ''the service department is overwhelmed with work''
Now I just want my watch back even though its not going right.

Been shopping with Tiffany for over 20 years all over the world. Bought these this year return-to-tiffany-love-tiffany-blue-heart-earrings-60994862/ both have lost their cheap enamel and I've been told it's not a fault. All other pieces that I have with the same wear and care - no issues. Cheap manufacturing and no such artisans exisit otherwise the quality would be spot on and a repair could at least be offered nit just replacement at my own cost.

I've had really mixed experiences, hence 3 star review. Smaller stores like the airport tend to be friendly, whereas central London is always too busy and crowded with staff forced to rush you through. My real issue is with customer service when I recently needed to get a pair of earrings repaired. I had had the earrings for several years so did not mind paying the £45 fee. However, I did expect them to be properly repaired. Shortly after the items were returned the exact same fault happened again. At this point Tiffany took the earrings back and agreed to repair the item at no further cost (as they should). Eventually, 4 weeks later, the jewellery was returned but I could see immediately it had not been repaired. At all. They had simply posted the earrings back to me. Again I asked for the repair to be properly done. Now Tiffany claimed they were doing me a favour in not charging - despite the fact I'd paid for a repair which had not been done! This time the wait was about 5 weeks - there was no communication from Tiffany and when I followed up I got a very rude response. Online customer service seem to think they can hide behind a screen and be as dismissive as they like. If I pay for a repair I expect it to be done, I do not expect to have to ask three times and being rude to me when I am forced to follow up on your incompetence is astonishing. Considering the number of pieces I have from this store I was really disappointed at this experience which has deterred me from going back.