Ticketweb Omdömen 3 279

Hanz in customer services really understands their job.
Swift responses, perfect resolution.

Purchased gig tickets through Ticketweb back in June, unfortunately with a week to go to the event one of the joint headlining bands were removed from the tour. I contacted Ticketweb querying the possibility of a refund, received a message from Hanz Godwin T an hour or so later advising a refund had been issued and to expect it in my bank within 5 working days. Was very impressed with the level of service and the speed of the response!

Got help from a Hanz Godwin, got straight to the point and was very helpful and detailed

We couldn’t find our tickets for a rearranged show, we received a prompt reply and then were issued with new Tickets direct to our email address Hanz Godwin T was very helpful in sorting this for us

I got tickets for an event very prompt and easy no problems at all

I had misplaced my ticket three days before the show (I searched eveerywhere in the house for it as I thought it would’ve been too late to sort anything else out) and they back to me as soon as they could and where very kind given my circumstance. They where very helpful and informative so I knew what was happening, and solved the issue for me with little to no problem! I’m very grateful :))

Hanz from the company was very helpful

My tickets hadn’t arrived and on the morning of the event I contacted ticketweb. Louie got in touch with the tickets attached to an email. Prompt and efficient service. Thank you.

Hanz got back to me v quickly with my tickets :-)

Excellent service really helpful and polite quick to respond to my query and happy with the result .

I was worried as the tickets hadn't arrived so sent a mail. Hanz couldn't have been more helpful and prompt with a reply and new tickets sent. Fantastic service..thanks guys 😊

I had an issue with my mail box. Hanz Godwin found my tickets and sent it super quick, he is really awesome, made my day. 🤩🙂

Realised tickets for an event hadn’t arrived. Contacted their customer services and had a response from Hanz within 3 minutes, with both tickets attached. Most impressed with the speed of service - which I definitely wasnt expecting!

Very quick and reassuring, friendly response, to a worrying problem.
Great service and excellent communication. Problem resolved
Thank you Hanz
Dave Parnham

I hadn’t received my tickets and the gig is less than 48hrs away. The email response time and communication was perfect. Tickets acquired no problem.

Had issue with my tickets after I accidentally deleted my emails. The customer support was first class, the rep Hanz Godwin T helped set my mind at ease, retrieved my booking confirmation and gave me advice on what would happen next (tickets would be issued nearer the event)
First class customer service indeed!
Thank you!

Great, rapid response: issue resolved almost instantaneously- THANK YOU!!

I had an issue with my booking and they sorted it out for me within the hour. Great customer service to sort out something that was entirely my fault in the first place. Great company to deal with.

I had managed to delete my tickets for a concert. I requested them and received an email saying the team was busy and it might take a while. Tickets were re-issued less than two hours later. Great service from Hanz Godwin T, much appreciated.

Hanz dealt with my refund request very promptly and efficiently. He responded almost immediately to my request and after providing Hanz with the required evidence of the event rescheduling, processed the refund straight away. Excellent customer service!