You wonna buy back stage access to see steel panther? Well The website is awful. Iv read a lot of reviews all complaining about e tickets not arriving am just wondering HOW YOU PAID?! Its impossible l... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Requested a cancellation and refund within 24 hours under their Fan Guarantee because I'd booked too many tickets. Received a response from Louie within an hour. All sorted by Louie quickly and easily... Se mer
Dude I never write reviews about anything but these guys saved the day. Could not find my tickets and literally 2 hours before the gig, they got back to me with them. For being a company linked to fi... Se mer
I have experienced problems in dealing with 'Ticketweb' on several occasions. I have to say that your contact, REY JOHN, fixed my issue very quickly and without fuss! . . . It is a great pity that 'Ti... Se mer
Företagsinformation
Informationen kommer från olika externa källor
TicketWeb offers an easy-to-use, online ticketing service that keeps consumer fees low and you in control of your tickets.
Kontaktuppgifter
Storbritannien
- www.ticketweb.co.uk
4,0
Bra
3 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer service
I couldn’t locate email tickets and my request was answered really quickly, without fuss and duplicates sent. Great service.
19 januari 2025
Omdöme utan inbjudan
Really great customer support from Hanz…
Really great customer support from Hanz Godwin T in relation to a recent order. Responsive, efficient and a credit to Ticket Web.
20 januari 2025
Omdöme utan inbjudan
Great Customer Support
I find it incredibly easy to purchase concert tickets via Ticketweb. And what a variety of shows! Venue and date adjustments are quickly communicated as well. Hanz Godwin of Ticketweb Fan Support provided quick, friendly, and thorough assistance when I required it. Thank you, Hanz and Ticketweb!
18 januari 2025
Omdöme utan inbjudan
Refusing my payment of a ticket 🎟
Everytime I try to but a ticket keeps declining my card
I have money on my card but it refuses to let me buy a damn ticket..
Ticketweb you are a massive letdown!!
14 januari 2025
Omdöme utan inbjudan
Svar från Ticketweb
Hi Louis,
Thanks for your email.
I'm sorry to hear that you are having issues with booking your tickets.
Please try refreshing the page. If that doesn't work, review the following:
• Stay within one browser window and on a single device.
• Sign out from all browsers and devices and clear your browser's history and cookies.
• Disable third-party browser extensions.
• User your carrier’s data network instead of large public wifi networks, such as coffee shops.
• Try using Google Chrome Incognito mode.
• Disconnect from VPN.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Great customer service
Hanz Godwin from Ticketweb customer service was very helpful. I couldn't find a confirmation email for my concert ticket booking. He responded very swiftly and sent me all the details. The best customer service experience.
12 januari 2025
Omdöme utan inbjudan
Hanz @ Ticketweb was prompt and very…
Hanz @ Ticketweb was prompt and very helpful - despite generic email warnings that it might take a while to reply. He was on in about 20 mins. I was worried RE a ticket confirmation since I had deleted a number of emails - I suspect they included the original ticket confirmation - but customers these days just want simple answers to straightforward questions, which is an art in itself, seemingly more complicated than one might think. Hanz sorted it.
8 januari 2025
Omdöme utan inbjudan
Lost tickets replaced quickly
Lost tickets replaced quickly, no fuss, no hassle!
Very pleased
8 januari 2025
Omdöme utan inbjudan
Had incorrectly put down the wrong…
Had incorrectly put down the wrong email and hadn’t noticed, issue was revolved straight away by Hanz.
Amazing customer service
7 januari 2025
Omdöme utan inbjudan
Lost ticket confirmation
I bought tickets to a concert, but had deleted email in error. After trying to find right company, Hans replied and confirmed they would he sent by email. Brilliant customer service Am now going to create a ticketweb online account properly
Thank you Hans !
7 januari 2025
Omdöme utan inbjudan
I made a mistake ordering a ticket for…
I made a mistake ordering a ticket for Ry x concert put the wrong email in went on website emailed my problem received a reply within 30mins and ALLY the customer service technician rectified my email address error and sent the ticket for the concert happy days ❤️
4 januari 2025
Omdöme utan inbjudan
Excellent replied really quickly and…
Excellent replied really quickly and answered my question regarding booking I now have peace of mind thank you hanz
31 december 2024
Omdöme utan inbjudan
We couldn’t attend a concert that was…
We couldn’t attend a concert that was rescheduled from December to January and within minutes of sending an email, Hanz replied and issued a refund. Excellent customer service. Thank you.
29 december 2024
Omdöme utan inbjudan
Ticket Web is a rip off
I purchased 2 tickets to Raleigh Improv,to see comedian Arnez J on 12/26/24 in Raleigh, NC. The tickets costed me $242.16 thru TicketWeb. Raleigh Improv would not honor the tickets as they claim they were fraudulent. I had to repurchase tickets on the spot for only $76 for TWO not each. So not only was I ripped off in the price, I had to repurchase tickets. So while TicketWeb may be “legit” DO NOT USE THEM at least for Raleigh Improv.
26 december 2024
Omdöme utan inbjudan
Svar från Ticketweb
Hi Fan,
Thanks for your email.
We're more than happy to help with any questions about events in England, Scotland, and Wales, but we don't have access to bookings made for events in the USA. Please contact Ticketweb USA through their website:
info.ticketweb.com
I'm sorry that we can't help you further with this.
Prompt and efficient service
Owing to the concert I had booked being re-scheduled I had to claim a refund as the revised date was unsuitable for me. This was dealt with very quickly and efficiently by Hanz within a few minutes of me making sending an email. I have to also say that dealing with this company is a whole lot better than trying to deal with Ticketmaster who seem to go out of their way to make things difficult. Fees were also less with Ticketweb. 10/10
23 december 2024
Omdöme utan inbjudan
Great customer service and support
Great customer service and support....I was kept informed of what was happening and they exceeded my expectations with their help....easy to contact and very willing and able to resolve challenges. A refreshing change to deal with someone who was more than helpful, thank you!
21 december 2024
Omdöme utan inbjudan
Quick and easy to order and when I had…
Quick and easy to order and when I had an emergency date change, Louis accommodated this easily with a rebook and refund.
21 december 2024
Omdöme utan inbjudan
Great customer service
Great customer service.
Had a problem attending an event and Ally and Sue were so supportive trying to sort out my case.
Thank you.
16 december 2024
Omdöme utan inbjudan
Hanz was very helpful and addressed and…
Hanz was very helpful and addressed and resolved my problem in a matter of minutes from the point of enquiry. Excellent customer service.
15 december 2024
Omdöme utan inbjudan
Super quick and very helpful.
Thank you Hanz!
Issue sorted, alongside some supplementary really helpful information, within minutes from posting my enquiry.
15 december 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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