Having used similar ticket protection in the past and been let down by very small print, TicketPlan was very clear. When we made the decision to not attend the event a week before, I got the ball... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They were patient and helpfull and as long as you have what they are asking for then they will process your refund i would recommend using them they were great with me.
Företaget har svarat
Bought a £10 ticket to a card show and wanted to cancel 3 months in advance due to mental ill health and depression. Needed waves and waves of paperwork and in my current state I can barely even leave... Se mer
Företaget har svarat
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At TicketPlan, we understand that life is unpredictable, that’s why we’ve been providing trusted Ticket Protection since 1999. As the original innovators in the sector, we offer customers peace of mind when booking tickets, ensuring they’re covered for unforeseen circumstances like illness, transport disruption, or bereavement. We’re proud to work with many of the UK’s leading ticket sellers, venues, and events, helping to make ticket purchases safer and stress-free. Our dedicated team is here to make the refund process as smooth and efficient as possible, with a simple online claims system and friendly support. We know that no one likes to miss an event they’ve been looking forward to, and we strive to handle every request with care and fairness. While we can only cover claims that meet our policy terms, we’re always happy to assist and guide customers through the process. If you have any questions or need help with a claim, our team is here to help, because at TicketPlan, we believe in making ticket protection simple, reliable, and fair.
Kontaktuppgifter
Evolution House, New Garrison Road, SS3 9BF, Shoeburyness, Storbritannien
- refunds@ticketplangroup.com
- www.ticketplangroup.com
4,0
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Non Refund on Plan
We purchased tickets for a show for 27th June and purchased this plan in case of emergency. The heatwave kicked in the week of the show and the red weather warnings were issued for the 25th and 26th with the potential to be extended into the 27th. As we have a 12 yr old and 5yr old, on the 25th June we decided that the safest option would be to not travel and put them at risk so I applied for a refund using this plan on the basis that this was an unexpected event. I thought that by giving notice that we would be covered and that they could resell our tickets. We did not get a response straight away and on the 27th June, the weather warning was reduced to amber. On the basis we had enacted the plan and were still be advised to only travel if needed as the trains were limited service and would be crowded, we chose not to attend. We then received a response to say that as we knew about the situation, we were not covered and we would not be refunded. We have argued this but still been told no. I am so disappointed as we wanted to rebook but at a loss of over £200 we are unable to do so and utterly disgusted by the response we've received. What is the point of insurance if you can't claim it in the event.of an unexpected situation such as this?!
24 juni 2026
Omdöme utan inbjudan
Svar från TicketPlan
Dear Sikada,
We’re sorry to hear how disappointed you are with the outcome and understand that this situation has been frustrating for you and your family.
We have carefully reviewed your application and subsequent complaint. As administrators of the Refund Promise on behalf of our ticketing partners, we are duty-bound to assess every application against the Terms and Conditions to ensure a fair and consistent process for everyone.
Under the Terms and Conditions, applications relating to adverse weather can only be progressed where there was a red weather warning or specific advice against travel in place for the relevant area on the date of the event. As neither of these circumstances applied on the event date, we’re unfortunately unable to facilitate a refund.
We appreciate this is not the outcome you were hoping for and are sorry for the disappointment caused.
Kind regards,
Refunds Team
Svar från TicketPlan
Hi,
Thank you for taking the time to leave us a 5* review.
We appreciate your feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Due to a terminal illness of a family…
Due to a terminal illness of a family member we had to cancel a theatre show which was a birthday suprise. I had ticket protection which i made a claim the whole process was completed in two weeks and the refund department kept we informed with updates on progress. Well done to the refund team.
19 augusti 2026
Svar från TicketPlan
Hi Ian,
Thank you for your recent 5* review and we are sorry to note the circumstances.
We appreciated your kind feedback, and glad to have been able to assist you with a refund.
Kind regards,
Refunds Team
No problems applying for refund like…
No problems applying for refund like some insurance companies. Only thing i was a bit annoyed about, was the fact it says you need to take the form to the gp to sign. Luckily enough my gp takes up to 6 weeks to do this plus paying them £65. I rang insurance company who explained i could use the information from my online notes, download them and send them instead, of my appointment and mediation prescribed. It may be better to explain this as an option rather than paying the gp a ridiculous amount of money for a signature.
24 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi Lisa,
Thank you for your recent 5* review.
We appreciate your feedback regarding the medical evidence requirements.
Kind regards,
Refunds Team
Very humane and understanding
19 augusti 2026
Svar från TicketPlan
Hi Caroline,
Thank you for your recent 5* review, we thank you for your kind feedback.
Kind regards,
Refunds Team
Good experience
Good experience, although had to provide a lot of proof for a refund despite purchasing extra for ticket protection
14 augusti 2026
Svar från TicketPlan
Hi,
We appreciate your 4 * review and your feedback and are glad we could help with your refund.
Kind regards,
Refunds Team
Ami was incredibly diligent in tending…
Ami was incredibly diligent in tending to my query. Normally when operators promise a call back, they don't. In this instance Ami promptly called back and dealt with my issue in a caring and professional manner - an asset to your customer service team.
21 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi Dan,
We appreciated your kind feedback and glad that we could assist you with a refund.
Kind regards,
Refund Team
I was told could not transfer tickets…
I was told could not transfer tickets but could apply for a receipt.
Then wanted a week for a response to be advised that I had to ticked the ticket plan refund.
This should be already added we have to pay a fee to buy the tickets and it on each ticket.
Robbery comes to mind
So wasted my time filling in for a refund for them to keep my payment and did not get to go to the event shocking an no voucher towards new tickets disgusting
20 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi Tracey,
We’re very sorry to hear about your experience and the circumstances that led to your application. We understand how frustrating it must have been to spend time completing the process after being unable to attend the event.
Ticketplan administers the Refund Promise on behalf of our ticketing partners, and we’re duty-bound to assess every application against the agreed Terms and Conditions to ensure a fair and consistent process for everyone. We appreciate that this may not have been the outcome you expected.
If you feel we’ve missed a detail or you’d like us to review the circumstances again, please contact us at refunds@ticketplangroup.com so we can look into this privately.
Kind regards,
Refunds Team
Refund
I requested a refund on Thursday, I was kept updated throughout. Received a phone call on Wednesday to let me know my refund had been processed. The whole refund process was easy and very self explanatory.
13 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi Amiee,
We’re so pleased to hear that you found the Refund Promise process easy and straightforward. It’s great to know that the updates throughout, including the call confirming your refund had been processed, gave you reassurance.
Thank you for taking the time to share your 5-star review. We really appreciate your feedback!
Kind regards,
Refunds Team
Genuine company made the situation easy.
2 juni 2026
Svar från TicketPlan
Hi Raj,
Thank you for your kind review. We’re delighted to hear that you found TicketPlan genuine and that we made the process easy for you.
We really appreciate you taking the time to share your experience, and we’re pleased we could make the situation a little easier.
Kind regards,
Refunds Team
More like a scam than a plan
More like a scam than a plan. Completely pointless. Incredibly intrusive and will create impossible barriers to avoid refund, even for the littlest amounts. Avoid for your peace and sanity!
18 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi Matthew,
We are sorry to receive your 1* review.
So that we may look into this further, please could you respond to the find a reviewer request.
Kind regards,
Refunds Team
The process was relatively easy to…
The process was relatively easy to follow in order to get our a refund on my partners ticket when she was unable to attend a festival due to ill health. It was all done online but took a little longer for the refund to be issued than I would have expected, hence the drop of one star.
12 augusti 2026
Svar från TicketPlan
Hi Ian,
Thank you for your 4-star review. We’re pleased to hear that you found the process relatively easy to follow and that the online application was straightforward.
We’re sorry the refund took a little longer than you expected. While we always aim to process applications as quickly as possible, some applications can require additional checks to ensure they meet the Terms and Conditions of the Refund Promise.
We really appreciate your feedback and are glad we could help with your partner’s ticket.
Kind regards,
Refunds Team
Miss Leading Can’t be bothered anymore!!
Not going to bother with the situation as I have told you many times that you do not get any medical notes when you are ill for one day and any business does not require any medical documents as you self cert for 7 days so if you want to continue with this situation for the sake of £64.50 Let me before I proceed further
Regards
Graeme
8 juli 2026
Omdöme utan inbjudan
Svar från TicketPlan
Dear Graeme,
We’re very sorry to hear about your experience and the circumstances that led to your application.
We understand your frustration regarding the supporting medical documentation. While we appreciate that self-certification may apply in other circumstances, TicketPlan must assess applications against the specific requirements of the Refund Promise and the Terms and Conditions agreed at the time of purchase. Medical evidence is required where illness is given as the reason for being unable to attend.
We administer the Refund Promise on behalf of our ticketing partners and must apply the same process consistently to ensure fairness for everyone.
Kind regards,
The Refund Team
Appauling after care service
Appauling after care service, after a bereavement they will not issue me with a refund, a death is a death, whether you have protection policy or not, you can not for see the future when you buy this tickets
12 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi Douglas,
We’re very sorry to hear about your loss and the difficult circumstances you’ve experienced. We understand how upsetting this must have been, particularly during such a difficult time.
Ticket Protection is an optional service, and our records indicate that Ticket Protection was not selected with this booking. As a result, the Refund Promise does not apply to these tickets.
We understand this may be disappointing, but we must administer the Refund Promise in line with the agreed Terms and Conditions to ensure a fair and consistent process for everyone.
Kind regards,
The TicketPlan Customer Care Team
First time I ever bought insurance to…
First time I ever bought insurance to cover a concert ticket and I was scammed. I bought this for The Diaspora calling festival which was held in Milton Keyes . As someone who is out of town but is familiar with the Transit system. I knew there was a high chance of my train being cancelled or delayed. . I also knew there was a risk at the venue itself of not being accessible as I am a Wheelchair user. In trying to file a claim they literally only give you two options in this instant application which basically will automatically deny you if you choose any of the options. My claim should be covered but I have actually no legit way of filing a claim which will be reviewed and subsequently approved. I wouldn’t waste paying the extra insurance fee.
7 augusti 2026
Omdöme utan inbjudan
Excellent service
Excellent service. Would recommend using them. Looked after myself very well and very helpful many thanks 😊
4 augusti 2026
Svar från TicketPlan
Hi Norman,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to provide you with a refund.
Kind regards,
Easy to book tickets
Easy to book tickets. Unfortunately we had to cancel due to illness. We had taken out ticket protection and were able to have a refund which was processed efficiently.
5 augusti 2026
Svar från TicketPlan
Hi Peter,
Thank you for taking the time to leave us a recent 5* review.
We appreciate you feedback and glad to have been able to provide you with a refund.
Kind regards,
Refunds Team
Amazing refund procedure so quick, can i thought them at all
So I rang and spoke to Ami, first time of having to ring them, and when i sent my form off, i put down the wrong amounts of receipt. Ami asked me to send email of original payment, she received it while i was on the call to her, put me on hold for a few minutes, and she said we are happy with your application the payment will go through in a a few days..wow how quick was that..amazing
12 augusti 2026
Omdöme utan inbjudan
Svar från TicketPlan
Hi,
Thank you for your recent 5 * review, we appreciate your kind feedback.
We are glad we have been able to provide you with a refund.
Kind regards,
Refunds Team
My refund claim was dealt with promptly…
My refund claim was dealt with promptly and fairly. I provided proof of my claim, and payment was made on time. Correspondence was courteous and professional.
7 augusti 2026
Svar från TicketPlan
Hi Richard,
Thank you for taking the time to leave us a 5* review.
We appreciate your comments and glad to have been able to assist you.
Kind regards,
Refunds Team
Svar från TicketPlan
Hi,
Thank you for taking the time to leave us a review.
We appreciate your feedback, and glad to have been able to provide you a refund.
Kind regards,
Refunds Team
Detta är Trustpilot
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