TicketPlan Omdömen 

This company is a scam, i had a visit to London booked for the 1st-2nd September to see Ariana Grande and Wicked in theatre. I couldn’t attend these events due to illness of the person i was travelling with was admitted to hospital on the 31st August so had to cancel both of these events and hotel. I cancelled Ariana Grande and received a payment in full by the 4th of September with sending two documents (the same i used for this company), I also canceled the hotel with just explaining the situation and had the money back the same day. The only problem here is with this company it’s been nearly three weeks and i’ve had countless back and forth emails asked for more and more evidence which i have sent, still no where close to receiving a payment for the tickets. As my friend is still in hospital it is extremely difficult to get documentation and as i have sent all that I believe should be needed, i believe a payment should have been made days or even weeks ago. This company is all about keeping your money and finding every little loophole to keep it. Also the people on the phones are no help at all and one was very rude and i felt like she couldn’t even be bothered doing her job.

Ticketplan were fantastic in assisting me with my refund, the woman I spoke too refunded me straight away and I couldn’t fault their service.
5 stars from me ***** Definatly recommend ☺️

Seemed very reluctant to pay out. Required very specific evidence of the illness that stopped me attending the event. After submitting the required evidence kept coming back to me asking for things I had already sent in the first application. Very slow to return emails. Took 6 weeks to eventually get to the point where they would refund. But they did finally get there.

The refund was effected without undue delay.

No problem, queries or stalling on the refund at all. Very clear comms too throughout the process. Thank you.

Could not attend a gig due to fractured ankle. Applied for refund. Quickly dealt with around 10 days start to finish. Money refunded quickly. Emails kept me upto date with progress.

The first thing to say is the 4.00 rating should be raising alarm bells.I think there is a distinct possibility this will drop further.
I have heart failure due to a dodgy tavr which needs replacing.Despite that I try continue as best I can until a replacement. I still go to a number of shows in my city Newcastle and only missed one on August 13 because temperatures were well into the 30s , despite a hot summer that is extreme for our area.For someone with my condition aged 79 this is potentially fatal.
I gave the company documentary evidence from Freeman Hospital of my condition and the forecast temperatures days before the event in the hope the Theatre Royal would be able to resell the tickets.
No joy I’m afraid.They wanted documentation from my doctor even though they don’t deal with it directly.
Hospitals are far too busy to deal with it.
It looks to me that you are on a hit and miss claiming from this company
Rather than buy the insurance pass the the tickets to family or friends who will appreciate the gesture.

A refusal dressed up as a claims process

My journey was prevented by a serious, unexpected emergency on the rail network roughly 12 hours before I was due to travel. TicketPlan rejected my claim by quoting a condition concerning disruption known in advance, giving planned strikes and engineering works as examples.

I resubmitted with further evidence explaining that this was a sudden emergency, not planned or foreseeable disruption. They deleted the new application as a “duplicate,” repeated the original reasoning and sent the decision from an automated email address that cannot be replied to.

They effectively treated my becoming aware of an unexpected incident shortly before travelling as proof that the disruption was known in advance. That interpretation makes little practical sense, and the inability to reply makes their supposed review process feel entirely one-sided.

I will not waste any more time pursuing it, but I certainly would not purchase TicketPlan protection again.

It was easy to make a claim and deal with.

Easy, fast, have the impression empathy still exists, would always recommend or consider them again (just hope I don‘t need to make use of the insurance next time…)

No hassle refund.

Quick response to my refund request
Pleasant helpful staff when l needed to phone the company

I did get my refund via the Ticket protection I took out. So thanks

Supplied everything required, train was cancelled end of.
Its just another scam, wont fall for that again especially with tickets insurance what a time wasting experience! hopefully this review costs more than you should of paid me. ToS Sers

straightforward process to claim cost of unused ticket when my mother was unable to attend event due to illness.
Claim was held open whilst we obtained documents then once sent the claim was paid promptly

Great customer service

Easy to book

When I had to contact them they were helpful and solved my issue.

Was taken ill with a water infection the day before the event I got insurance for.
Have not proceeded with the claim as it needs medical proof) doctor certification etc).
It being a Friday its impossible to get a doctor appointment.
Therefore no proof of illness so no claim

We always add ticket plan to our bookings but this is the first time we have had to actually use them. They could not have been kinder or made the process any easier and refund was dealt with efficiently. Thank you

Basically I should have read the Tc&Cs and Trustpilot reviews before purchasing this insurance. 
I've made them aware of a severe chest infection and sent them a screenshot of the messages from my doctor regarding my exacerbated asthma as a consequence of my hospitalisation but they want a ridiculous level of confirmation and doctor or hospital records/forms.
I'm not bothering the Doctor or Hospital with this as they have more important things to do and they can keep the money.
It's easier for me to just add to these reviews on Trustpilot to avoid using this business and hopefully it will help others save themselves the hassle.
I certainly won't be using you again.