I had a small problem concerning my Thuasne boot. The company listened and came up with a solution. This was great customer service.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used Thuasne a few times now always polite and efficient, realy is a pleasure dealing with them. Dealt with Sophie,had a problem with goods purchased around 12 months ago,sent photos,agread a replac... Se mer
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Does not offer or care about customers outside US. It is impossible to get Knit Rite KAFO socks in Canada as this company has monopolized the distribution system. Available option in Canada is... Se mer
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First class product and service. Order delivered promptly and well packaged... my mistake that l ordered the wrong item! Called Customer Services and Sophie was excellent. Correct item ordered and ret... Se mer
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Företagsinformation
Skrivet av företaget
Thuasne imagines, develops and manufactures medical devices allowing everyone to become actors in their own health. For 6 generations and with its 2,200 employees, the Group offers concrete, adapted and innovative health solutions in the fields of orthopaedics, medical compression, home care and sport. www.thuasne.co.uk
Kontaktuppgifter
Unit 4 Orchard Business Centre, North Farm Road, TN2 3XF, Tunbridge Wells, USA
- 01892481620
- info@thuasne.co.uk
- www.thuasne.co.uk
4,4
Utmärkt
67 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mastectomy bras
Bought several mastectomy bras in January this year. They were fine except for one where the stitching came undone. Emailed the company to explain the problem and am expecting a replacement in the next few days. Excellent customer care
24 juni 2021
Omdöme utan inbjudan
Svar från Thuasne
Dear Judith Wren,
Thank you for your review. Faults with our products are extremely rare and this has been followed up with quality control. Thank you for sharing your experience of excellent customer care.
Kind Regards,
Thuasne UK
Received a pair through orthotics dept…
Received a pair through orthotics dept at hospital and frankly am very disappointed as I find no difference in these than the other 5 versions of much less expensive braces which have purchased over time.
The pain o a pain me left knee is no better after trialing your brace. Frankly I am surprised at the many positive reviews that you are receiving.
1 juni 2021
Omdöme utan inbjudan
Svar från Thuasne
Dear Carl Ivor,
We are disappointed to hear that you did not have a positive experience, we have many products so are unsure which you are referring to. As these were obtained through the NHS we do not have a record. Please contact us so we can assist you with this further, we are here to help.
Kind regards,
Thuasne UK
patient@thuasne.co.uk
not suitable and definitely not worth the price
This is my second pair on prescription from Orthopaedics. The first pair were too large and would not stay in place. The second (smaller) pair fit perfectly and stay in place but are very uncomfortable to wear for any length of time and have caused sores on the outside of both knees. These are in my opinion unwearable
6 mars 2021
Omdöme utan inbjudan
Svar från Thuasne
Dear David Brain,
We are sorry to to hear that you did not have a positive experience, a product will not cause injury, if sores develop this would indicate the product is the wrong type or fitting for you. We are very sorry you had this experience. We have many products so are unsure which you are referring to. As these were obtained through the NHS we do not have a record. Please contact us so we can assist you with this further, we are here to help.
Kind regards,
Thuasne UK
patient@thuasne.co.uk
Got 2 yesterday
Got 2 yesterday. Fitted at Orthotics centre . Worn today for first time. Permanently slipping down, to ankles ???
Adjusted, tightened . No good
13 januari 2021
Omdöme utan inbjudan
Svar från Thuasne
Hi Stephen, if they are slipping down then they are the wrong size and you should go back to the orthotics centre. Please come back to us on 01892 481620 if you still have problems after seeing the orthotist.
Regards
Ben
Initial service was great
Initial service was great.
However it went downhill from there. Had to have three fitting appointments after the initial one to stop the Action Reliever knee braces from slipping down.
Despite this, the issue continues; albeit not as much as before.
I have found that the braces offer very little support, restrict movement greatly and cause sore legs if worn for a few hours.
Considering the price £300 each - £600 for both knees - I feel one can get a better deal and support elsewhere.
No follow up calls to see if all is now ok.
20 december 2019
Omdöme utan inbjudan
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