Thomas Sanderson Omdömen 

Efficient and quick installation and no mess afterwards 😊

This is to warn people thinking of purchasing electric blinds from Sanderson / Hillary’s blinds are only guaranteed for 5 years after that there is no after service rendering your blinds useless

So thoughtful explained everything

I had rooflight blinds fitted in March to protect and insulate in the heat of summer. These very quickly ceased to function, as the rechargeable batteries failed. Despite these being replaced, the blinds will now only open and close when connected to the mains. I have repeatedly contacted customer service, but the issue remains unresolved.
I would not recommend using this company

The only way to contact Sanderson customer service is to contacts Hillary’s - their parent. Tell - 01722 466318.

The benefit is that you can speak to someone who promises to help.

Unfortunately deadlines pass and nothing happens.

There is something seriously wrong with this company.

Thomas Sanderson and Hilary’s are part of the same group owned by Hunter Douglas Limited based in Nottingham. We had some shutters installed in our cottage back in 2022. This year we decided to replace the timber windows with new double glazed units. Unfortunately, this involved removal of the shutters. The window fitters quite rightly said they could not refit the shutters so we contacted Thomas Sanderson to enquire as to whether they could assist. In short they cannot and will not. More importantly, they will make a point of telling you that your 5 year warranty is now invalidated. Such a shame for what appears a reasonable product but with this type of after sales service why would you use this company, their sister company Hilary’s or any company associated with Hunter Douglas Limited. Seems they may have new owners as the CEO was appointed in December 2024. I wonder if the management know how their Customer Services treat their customers.

Process very smooth, pleased with end product

Two parts, 1] product and fitting excellent. 2] customer service abysmal. blinds out of 5 years warranty and a cord on a concertina blind broke on one window. I asked where I could get a replacement and how to mend it. absolutely no help from customer services. Agents Debbie,Sandra, Jodie, Dan, Charlie responded over 3 months alleging that a replacement cord would be sent. Nothing arrived so this sappears to be a prolonged 'fobbing off' (I should have read the reviews first)

Would give 0 stars but there isn’t an option.

Complete bodge, messed up in the survey meaning we were left with a frame that hangs across the doorway.. to be told by the fitter that ‘he’ll put some high vis tape on it and we can duck to get into the garage’ (photo attached)

Manager came and chopped the frame down.. 3 weeks later the whole garage door frame collapsed (fortunately noone was standing under it)

Turns out it had been anchored into plaster board. A couple of screws in plaster holding the massive weight of the door. Customer service team are no help at all.. Not even an apology from anyone thus far.

Avoid at all costs.

Spent £3000 on three remote controlled blinds. Now three weeks out of warranty and one has stopped working. I asked Thomas Sanderson to send out an engineer at MY COST. Response “we don’t support these blinds any more, we can’t help you”. What a bunch of cowboys!!!
John (Hampshire).

Steve Hind was super helpful. Problem fixed in 15 minutes! Delighted. We will be proactively charging our blinds now to avoid the batteries going flat and losing connection!

When purchasing this product (shutters) at a very expensive price, I was informed by the sales person that if new windows were fitted within the guaranteed period, they would refit. Without this promise we would not have purchased these from them. 3 years and still within guaranteed period they deny this was ever a feature. People need to be aware of false promises made by this company.

We have had Thomas Sanderson fit battery operated Roman blinds. The batteries last around 2 to 3 weeks being opened and closed twice a day. They said that they would last 3 months. Absolute crap do not buy them. The after sales has been ok, and apparently we are the only customer with this problem, come on folks prove them wrong.

DO NOT TRUST THOMAS SANDERSON
We have have used Thomas Sanderson twice on 2 different homes.Oct 2022 and again Jan 2024 and total spend was around 20,000.00 pounds. We now have an issue..getting after service care is a joke. Called almost 4 weeks ago, given date 1st of September..then at 1.30pm the person to do the work tells me he can't as he has been ill 2 weeks ago. So I called to reschedule and told this will be sorted. Then get call on the 3rd of September to tell me it will passed to some manager.
DO NOT USE THOMAS SANDERSON AS AFTER SERVICE CARE A JOKE and they just want the money and once work is done and 12 months later when you have an issue then delay, delay and lack of communication or date confirmatuon to resolve issue..please my suggestion use someone else and not Thomas Sanderson as customer service or commentment to resolve issues lacking

I have a blind in my son’s bedroom and I am struggling with the battery life. Every couple of days, we have to charge the battery. The first time the battery needed recharging was 3 days after installation. I have phoned customer services and sent 2 emails. I keep being promised delivery of a new battery but all that has arrived is a charging plug for a battery. Extremely disappointing post sale customer service. I am based Midsomer Norton. A big part of the problem seems to be with the installers being independent to the company.

A garage door with gaps in the bottom? Who would ever expect or agree to that? Well, that's what we got, and that is the quality of products that Thomas Sanderson are selling and installing.

We had an electric garage door installed in January 2025. The sales rep upsold us a sensor bar to go at the bottom, so the door will automatically stop if anything is underneath it while closing.

During installation, I took a cuppa out to the installers. I straightaway spotted that the sensor bar and rubber seal at the bottom of the door did not go right the way across, leaving gaps either side when closed. I raised this immediately with the installers and got a load of bluster about how it was just how the product is manufactured, that it's nothing to do with them, and that the only thing we can do is raise it with Thomas Sanderson directly.

We did this, and went back and forth, chasing them via email and phone over a number of weeks, then waiting while they "investigated". They would do nothing to remedy the situation, saying this is just how the products are made, and that it had been installed correctly. All they would offer is a "complimentary" rubber strip to go on our garage floor, which they admitted would not solve the issue and would then become a trip hazard. On one call, a Thomas Sanderson employee agreed with me that no reasonable person would expect that a garage door product would have gaps at the bottom.

Thomas Sanderson make claims on their website and sales brochure that their garage doors are insulated and will help with energy conservation. Having gaps at the bottom of the door invalidate any insulating properties of the door. The gap is also such to allow wind, water, mice and bugs to access our garage!

Growing ever-more frustrated, we sought advice from Trading Standards. They advised that the issue may constitute a breach of the Consumer Rights Act, under the categories 'goods not as described' and 'goods not of satisfactory quality'. They advised of our rights to request a Tier 1 (fix/replacement) and Tier 2 resolution (financial compensation). As Thomas Sanderson had already admitted that the product is manufactured this way, a Tier 1 resolution was not appropriate. We reasonably requested a Tier 2 resolution of a refund for the price of the sensor bar and a 10% discount on the remaining bill due to the inconvenience caused.
After 2 weeks, on the 4th July, we received the following reply:

"... I wish to advise you that the field manager for your area, has looked into this matter and he has determined that the Garage Door have been installed to the correct standards and in the correct manner and are free from any manufacturing or workmanship errors.
Therefore there are no further issues to eliminate and this matter will be considered closed."

This is a shockingly poor response, completely ignoring the specifics of our complaint and request, as advised by Trading Standards. They clearly think they are too large and powerful to provide good customer service and to fairly resolve a legitimate issue. Absolutely would not recommend this company!

Most unhelpful and unsympathetic. I had 4 Duette blinds fitted 7 years ago and recently one of the bedroom blinds has stopped functioning (even no response from the local button, batteries all new). They have even refused a paid for call out.
I have sent photos of suspected motor mechanism component parts and the response was they cannot supply replacements and suggest I contact Hillarys for a replacement blind quote.
There is a 50% buy-back after 10 years in the guarantee, but I need to wait another 3 years with a useless blind!
Expensive unreliable product with no support.

I have had a few sets of blinds over the years, all great until are latest set of blinds. We were told that there would be a very small gap at the bottom due to a change in design. I came in from work to find them done. At the bottom of each blind there is a gap of at least 10mm . Looks terrible. I phone them up to get advice on this clear design fault. The guy on the phone was completely rude. Basically they are not doing anything about this and he told me to basically go away. I’m so disappointed.
If the salesman says you will have a small gap asking him how big and get it in writing.

Couldn’t fault the initial contact with the salesperson and fitter. However 18months down the line a clip has snapped on one of our shutters. Spoke to 6 different customer advisors to request a simple clip. We’re told a £75 call out fee. Said I’ll fit myself told that they don’t have stock!! Eventually told they’ve been despatched on more than 2 occasions and nearly a month on no sign. After sales is absolutely shocking. Beware!!