We had an issue with dining chair that Debenhams supplied via Living and Home. I contacted them by email and supplied a few photos and an explanation. They replied straight away and worked with Living... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have already did a review yesterday and after hearing from them today I am even more livid by them. I ordered a metal storage shed from them order number:51530964 So this thing turns up badl... Se mer
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Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... Se mer
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My previous review was more about Evris failings then this company.Evri however came good in the end,so my original review was somwhat unfair.Re my order,( commercial sink unit and base.Not without i... Se mer
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Företagsinformation
Om Living and Home
Skrivet av företaget
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Kontaktuppgifter
22 Kay Street, M11 2DU, Manchester, Storbritannien
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
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I have already did a review yesterday…
I have already did a review yesterday and after hearing from them today I am even more livid by them.
I ordered a metal storage shed from them order number:51530964
So this thing turns up badly damaged panels bent over etc.
So they get back to me today not accepting responsibility and slaps me in the face with a £50 discount on any of their products at a future date,well after this experience I shall not be shopping with them any longer and I do not advise anyone else too!!!
They just want your money for the tatt they are selling and you have no way of getting any monies back in return,also Wowcher do not really help their complaints dept is a joke.
Well I hope people take what I'm saying on board and vote with their feet and not shop with them.
Cheap isn't always best that I can guarantee.
All companies care about this day n age is reviews too so have this one on me your a scam and sell non descriptive faulty products and accept no responsibility for it.
I am absolutely livid with myself for falling for it, please,please please stay away from this company if you cherish your hard earned cash.
16 april 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear Natty Dreadz，
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We have now located your order and reviewed the details along with the images/videos provided. We understand your concerns regarding the panels and alignment. From what we can see, the item has been assembled and is generally functional, though we appreciate that this may not fully meet your expectations.
For products of this type, some panel movement or slight bending can occasionally occur during transit, and these can often be adjusted during installation. We’re sorry for any inconvenience this may have caused.
In terms of communication, we’d also like to reassure you that we have been responding within our usual timeframe and are committed to assisting you as promptly as possible.
As part of our efforts to reach a fair resolution, we offered a £50 goodwill discount. We completely understand that this may not be your preferred outcome, and we remain open to working with you to find a solution that you’re comfortable with.
If you would prefer not to keep the item, we can also arrange a return for a full refund in line with our returns process, and we would be happy to guide you through this.
Please feel free to continue the conversation with us directly, and we’ll do our best to assist you further.
Thank you for your patience and understanding.
Best Regards,
Living and Home
Svar från Living and Home
Dear Sandrine L,
Thank you for your support! We're thrilled that you're happy with your choice and our service. Enjoy your purchase, and we hope to see you again soon!
Best Regards,
Living and Home
arrived on time
arrived on time, well packaged. very helpful when we thought we had a slight problem. Thank you
24 mars 2026
Svar från Living and Home
Dear Ellen Winterton,
Thank you for your support! We're so happy to hear your order arrived on time and in perfect condition. It’s our pleasure to assist whenever needed. We look forward to serving you again!
Best Regards,
Living and Home
This place is a nightmare do not buy…
This place is a nightmare do not buy off this place can't get a refund or nothing and got costumer service you can't get through to stay well away. It's a joke.
8 april 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear John,
We’re really sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We have checked our system but were unable to locate your order based on the information available here. Could you please kindly provide your order number or the email address used for the purchase? This will help us investigate the issue and assist you as quickly as possible.
We’re committed to resolving this for you and look forward to your reply.
Best Regards,
Living and Home
SmallBee were amazing
SmallBee were amazing. Fire delivered within 4 days. Really pleased with how it looks and works.
10 mars 2026
Svar från Living and Home
Dear Diane Enever,
Thank you so much for your kind words! We’re delighted to hear that you’re pleased with both the delivery speed and how the fire looks and works.
Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else or are looking to add more to your space, we’d be more than happy to help.
Best Regards,
Living and Home
My previous review was more about Evris…
My previous review was more about Evris failings then this company.Evri however came good in the end,so my original review was somwhat unfair.Re my order,( commercial sink unit and base.Not without its faults all of which can be overcome with a little work,but superb value for money,you get the base unit,a shelf,and the 8 supports,with the sink slotting in on top.I didnt expect a tap,and waste kit,but those are included too.Only niggle is the long members of the base unit,are only thin,and can easily be kinked if you ( as I did) use your foot to steady it,when assembling.Even so,its still superb value for money when compared with typical base units at diy stores,and its stainless steel,far better then chipboard or mdf so common,and you get the sink as well.As I said,its not without its faults,but all easily rectified with a bit of thought.The more I look at it,the better I like it. Very pleased.
31 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear customer,
Thank you so much for taking the time to update your review — we really appreciate your honesty and fairness.
We're glad to hear that the delivery issue was eventually resolved and that you're overall pleased with the sink unit. It’s great to know you found it to be good value for money and that the full set, including the additional components, met your expectations.
We also truly appreciate your constructive feedback regarding the assembly and materials. Comments like yours are very helpful for us to continue improving our products and instructions.
It’s especially nice to hear that the more you use it, the more you like it — that means a lot to us!
Thank you again for your support.
Best Regards,
Living and Home
Svar från Living and Home
Dear James Keelan,
Thank you so much for your wonderful review! We're thrilled that you’re happy with the fast delivery and the product. Your support means a lot to us, and we hope to serve you again soon.
Best Regards,
Living and Home
Who needs a happy customer?
From the Wowcher platform I ordered a Midea single induction hob, it was supplied by Living and Home.
The package arrived without any wrapping just in an open unsealed tatty box, it looked like a second or a return.
Sure enough it was faulty, two of the rubber feet were missing, and the warm button did not work as it went straight on to a full boil mode.
Reported this and got a return label to send to a Manchester address, it was stated in writing that my postage cost would be refunded.
Within in 4 days the parcel was returned to my home address I believe because Living and Home refused to accept it why I do not know as I had a return number.
I re posted immediately and this time it was delivered successfully and I had prove of delivery and location by photo and map.
In the mean time I was sent another address in Oldham to return the parcel to, of course this was to late as I had already posted.
So I now asked for my postage refund just a mere amount of £5.71, I was shocked to hear back that I did not qualify for the refund as the parcel was returned to me, yes it was but then reposted with proof of delivery so should be no issue and would not break the bank.
So that is where it stands I have been thrown under the bus and get no reply to e-mails.
Fortunately Wowcher have a no quibble guarantee and they refunded me for the faulty product very quickly.
So use Living and Home and take a chance that the product is good or prepare for the worst.
30 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear David,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered and understand how frustrating this situation has been.
Firstly, we sincerely apologise for the condition of the product you received and the faults reported, including the missing rubber feet and the issue with the warming function. This is certainly not the standard we aim to provide.
Regarding the return process, after reviewing the case, we understand that the initial return was arranged via the platform, and the address provided at that time was unfortunately incorrect. As a result, the parcel was returned to you and did not reach our warehouse, which is why we were initially unable to process the refund.
We can now confirm that your parcel has been resent to the correct warehouse address. Once it is received and checked in, our customer service team will proceed with your refund, including the return postage cost. Please rest assured that this will be handled accordingly.
Our team has been in contact via email, and we kindly ask you to keep an eye on your inbox for further updates. You are also very welcome to contact us directly at any time for the latest progress.
We truly regret the inconvenience caused and appreciate your patience while this is being resolved.
Best Regards,
Living and Home
Very long delay and broken promise
There was a long delay in delivering the sofa I bought. In the end, what should have been delivered in 1-2 weeks, arrived after a full 6-weeks. I felt the company should have kept me updated, rather than leaving it to me to chase them. I also felt annoyed that at the time of ordering they offered me a choice of a present, and I picked one, but I never received it
25 februari 2026
Svar från Living and Home
Dear Filippo,
Thank you for your feedback, and we’re truly sorry to hear that your experience did not meet expectations.
Regarding the delivery timeline, we would like to clarify that for large items such as sofas, we require customers to confirm a suitable delivery date to ensure someone is available to receive the item. This information is clearly stated on our product page and delivery policy.
We first contacted you on 15th January to arrange delivery. While you kindly responded on 16th January, the requested delivery date was unfortunately not feasible. We followed up again on 17th January and made several further attempts to reach you between 17th January and 4th February, but did not receive a response during that period.
Once we received your confirmation on 24th February, we promptly arranged dispatch on 25th February, and the sofa was successfully delivered on 6th March. This falls within our delivery policy timeframe once the delivery date is confirmed.
We sincerely apologise if you felt insufficiently updated during this process. We always aim to keep our customers informed, and we will continue improving our communication to ensure a smoother experience.
Regarding the complimentary gift, our records show it was delivered on 27th February. We kindly recommend checking with household members or neighbours who may have accepted the parcel on your behalf. If you are still unable to locate it, please contact us directly and we will be happy to assist further.
Thank you again for your feedback and understanding.
Best Regards,
Living and Home
Picked up a dishwasher in perfect…
Picked up a dishwasher in perfect unpacked condition. The delivery not been updated or refunded so now we are being chased by klarna for payment. Either the courier or this company have lost or stolen this product
No one is responding to emails
5 februari 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear allison langley,
Thank you for your feedback, and we’re very sorry for the frustration this experience has caused.
After reviewing your case, we can confirm that the item was successfully collected and a full refund has already been processed on our side. According to the platform's refund time limit, it will be back in your account in a 15 day timeframe for klarna, paypal , clearpay and 19 day for card.
We understand your concern regarding Klarna requesting payment. As your order may be under an installment payment method, refunds can sometimes appear differently depending on the payment provider. In such cases, Klarna may continue to show scheduled payments until they receive and process the refund update on their system.
As a retailer, we do not have the authority to verify specific bank refund information for you. We would recommend contacting Klarna directly or the platform customer service via [customerservices@debenhams.co.uk]to confirm how the refund is being reflected in your payment plan.
We also apologise that this was not clearly explained to you earlier. Our previous communication only mentioned the refund timeframe, and we appreciate that this may have caused confusion.
If you still need any assistance, please don’t hesitate to reach out to us directly — we’re here to help.
Best Regards,
Living and Home
Very disappointing experience.
Very disappointing experience.
I requested to cancel my order multiple times before it was shipped, but my requests were completely ignored and I kept receiving repetitive copy-paste responses.
Despite clearly stating that I no longer wanted the item, the company continued to push for shipping instead of processing a cancellation and refund.
I was also previously asked to provide full card details and CVV, which is extremely concerning and unacceptable.
This experience has been very frustrating and unprofessional. I would not recommend this company.
Issue still not resolved. The company continues to ignore my cancellation request.
Be careful when ordering.
17 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear Khloud Alnablsee,
Thank you for your feedback, and we sincerely apologize for the experience you’ve had.
We would like to clarify a few points regarding your concerns. The reason we requested a transaction screenshot is that our system flagged your order as having a medium chargeback risk. This is a standard security measure intended to protect both our customers and our business from potential unauthorized transactions. Please rest assured that we would never request or store any sensitive information such as full card details or CVV codes. We truly apologize if this request caused any concern or misunderstanding.
Regarding delivery, we understand that you preferred not to use Evri. In response, we offered alternative courier options in an effort to accommodate your request and ensure a smooth delivery experience.
We are also sorry if our previous responses seemed repetitive or unhelpful. This was certainly not our intention — our goal has always been to resolve your issue as quickly and securely as possible.
If you have any further questions or concerns, please do not hesitate to contact us. We remain here to assist you.
Best Regards,
Living and Home
Avoid, avoid, avoid.
Update: this is really the most ridiculous experience I've ever had as a customer. In addition to everything below, Living and Home seem to be incapable of even basic maths.
They have processed the wrong amount for my refund. When I queried it, they said it was because the third party site I purchased it through deducts a small charge for returns. This is in breach of basic consumer rights laws on faulty or damaged goods. Regardless of that fact, the amount that site charges was still far less than the amount missing from my return.
Every email I've had from the customer service team is sent by a customer service rep with a different name. And at least half of the emails have spelling mistakes, grammatical errors or sentences that don't make sense.
ORIGINAL REVIEW
Bought a £350 reclining armchair from this company via the Debenhams website.
When I unboxed it and read the manual, I discovered that the manual states that the back of the armchair has to be removed in order for the chair to safely recline. This essentially defeats the point of having a powered recliner and takes away all the convenience the product supposedly offers. It says nothing about this on the listing for the item. It was also damaged in a handful of places.
Fast forward to the returns process. Initially they told me I would have to pay the return postage and they would refund it. If any company ever tells you this when returning a damaged, faulty or incorrectly described product, check the consumer rights act. It's essentially not your responsibility.
It took nearly a week to get a proper response from customer services. They continually missed their own deadlines for replying to me.
What's worse is it was delivered by DX. A really reputable and decent delivery company. Living and Home elected to hire XDP to collect the item from me. XDP have a trustpilot score of 2.3. I can only imagine this was done to save money on the return. Surprisingly, XDP did not turn up to collect the item.
So now I have a massive bulky box of broken sofa stuck in my house and I'm waiting to see what Living and Home do about it.
20 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear Luke Emery,
Thank you for your detailed feedback, and we’re very sorry for the experience you’ve had.
We sincerely apologize for the condition the armchair arrived in and understand how disappointing this must have been. This is certainly not the standard we aim to provide. We also appreciate you raising the concern regarding the product instructions. We are currently reviewing this with our product team to ensure that all necessary usage information is clearly communicated on the product listing.
Regarding the returns process, we’re sorry for the delays in communication and for not meeting our expected response time. We also acknowledge that you were not properly updated after the collection was arranged, which has understandably added to your frustration.
We have now arranged for your return to be investigated as a priority. Our team will follow up with the courier regarding the missed collection and ensure a new collection is scheduled as soon as possible. We will continue to keep you updated directly via email. For any further assistance, please feel free to contact us at returns@livingandhome.co.uk, and we will make sure your case is handled promptly.
We truly regret the inconvenience caused and appreciate your patience while we resolve this for you.
Best Regards,
Living and Home
Not issuing refund for lost item
Ordered an item through the B&Q market place. Their courier lost the item, I immediately and openly requested a refund, and instead they keep buying time asking me if I want other products. This is absolutely ridiculous. Please do not use this company. They could have saved their name by fixing the situation swiftly and providing an immediate refund, instead they are wasting everyone's time and showing they are not a good company.
19 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear kristine west,
Thank you for your feedback, and we’re very sorry for the inconvenience caused by this situation.
After reviewing your order, we can confirm that at the time you first contacted us, the parcel was experiencing a delay but had not yet been officially declared lost by the courier. We immediately contacted the courier to expedite the delivery and informed you that if there were no updates within the following days, we could arrange either a replacement or a refund.
We understand that you preferred a refund at that stage. As part of the standard process, we needed to allow 1–2 working days for the courier to complete their investigation before proceeding further.
Following confirmation from the courier that the parcel was lost, we processed your refund immediately on March 20. Please note that refunds typically take 1–5 working days to appear, depending on your payment provider.
We sincerely apologize if our communication came across as a delay. This was not our intention, and we always aim to resolve issues as quickly and fairly as possible.
If you need any further assistance, please don’t hesitate to contact us.
Best Regards,
Living and Home
Excellent service and beautiful fire
24 februari 2026
Svar från Living and Home
Dear Christine,
Thank you for your wonderful review! We're so glad you’re happy with your purchase and our service. We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Living and Home
Has been an absolute nightmare going…
Has been an absolute nightmare going into third week of emails between us, via brand alley as of course contact is not direct!?
Received sofa that was wrong colour - something we were happy to overlook as we weren’t put off by the colour we got, but we also had two broken legs and missing back seat pads and cushions. Disposed of boxes thinking it would be a quick apology and an easy fix for them to send the missing parts and replace broken legs….. how wrong can you be?
Said it was “too much hassle” to have the item collected and would we accept £20!? We literally have half a sofa with two broken legs?! They then said they would REsend the missing parts - so in effect saying we are lying that the weren’t even in the boxes and to send us circled items of parts we claim are missing. We sent multiple photos of everything, including a photo of the smashed legs and of the instruction manual parts selection with everything ticked that was there, so it was obvious what we needed sent to us, so just repeatedly ask you for information that you’ve already sent through….perhaps to wear down your resolve and kill time??
Now the latest is they won’t pick up the item as we do not have the original packaging (something I stated from the very first call with brand alley, as we are in a flat and didn’t have room to store boxes that size) and even said ‘unless we have changed our mind and wish to keep the item!?… at this stage, it’s a complete joke to have even chanced that one.
In all honesty we just thought they would send us the rest of the order and new legs, so we weren’t exactly prepared to have any issues whatsoever and certainly not to this extent.
So now we need to find boxes big enough - for a sofa!? I have no idea where I can get those, but Living & Home say their courier will refuse collection otherwise and they will not send us packaging prior to arranging a date for collection. The fact we disposed of the boxes is not grounds to refuse collection of a faulty item, it really isn’t.
No contact number, reply at very early hours of the morning and you go back on the merry go round to wait another 24/48hrs for a reply. It’s been horrendous and have a (half) sofa in the flat that we can’t use, taking up room that we just don’t have so we can receive delivery of a new one.
I honestly believe they think if they keep it going long enough they will get us into such a state that we will keep the broken and half received item. Truly unbelievably bad service.
I would recommend you just avoid altogether, either that or accept whatever they choose to send you as it will cost you your sanity to get it resolved.
Reporting all of this to CMA and Trading Standards this week as I feel like we have waited long enough. We have every right to request a return and someone is sitting with our money that we have paid for an item that isn’t fit for purpose and is incomplete.
Update after response from L&H: Your first draft response was better, but I will await the confirmation of the refund first and dispose of the item at our local recycling centre.
It should not take a trust pilot review to initiate a resolution to an issue that was so clear in the first place. I really do hope you are true to your word and do not allow this situation to happen to someone else. Kind regards, NMarshall
28 februari 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear NMarshall,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
After receiving your report, our customer service team responded as quickly as possible and worked with you to understand the issue with the sofa, including the missing back cushions and the damaged legs. As the photos initially provided did not clearly identify the specific parts, we asked for additional confirmation using the instruction manual so we could ensure the correct components were arranged.
During the communication process, we offered several solutions, including sending replacement parts as well as arranging a full product resend. We also explained that, according to the courier’s collection requirements, the item would normally need to be packaged for return. However, we understand that the original packaging had already been disposed of, which made arranging the return more complicated.
Our intention was always to resolve the matter as quickly and smoothly as possible, and we regret that this process caused frustration. To bring the matter to a close and ensure you are not further inconvenienced, we have now issued a full refund for this order.
We truly appreciate your feedback, as it helps us review and improve both our communication and after-sales process. If there is anything further we can assist with, please feel free to contact our support team.
Best Regards,
Living and Home
Third part delivery costs!
Lots emails backwards and forwards regarding delivery costs consumer rights etc no point was third party costs for delivery applied. Website updated now to say third party costs apply quite coincidental that
13 februari 2026
Svar från Living and Home
Dear Jonathan Agg,
Thank you for your feedback. We are sorry for any confusion caused.
Our delivery policy has always stated that most areas qualify for free delivery, however certain remote postcodes require an additional delivery charge. The postcode BT63 5BP falls within one of these areas where a delivery surcharge applies.
This information has been clearly outlined in our delivery policy, and the charge is applied based on the courier’s third-party delivery costs for these locations.
Thank you for your understanding, and we hope you enjoy your purchase.
Best Regards,
Living and Home
NO EXPECTATION OF BEING DURABLE.
NO EXPECTATION OF BEING DURABLE.
We ordered a Living and Home light fitting via Debenhams. Within 18 months, the light stopped working, we believe due to a faulty driver.
We contacted the company to ask for a replacement fitting but they said that after a 1 year warranty, they were unable to help. We then asked at least for a replacement driver, and they said they could only provide us with a driver if we paid for it.
Unhelpful customer service unwilling to help a customer solve a problem with a faulty item.
9 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear Tehilloh,
Thank you for sharing your feedback. We are sorry to hear that you experienced an issue with your light fitting.
According to our records, the order is now beyond our warranty period. While we are unable to provide a free replacement outside of the warranty timeframe, our customer service team did try to assist by offering a compatible replacement driver so the light could potentially be repaired.
We have already provided a quotation for the spare parts you wished to purchase. If you would still like to proceed or require further assistance, please feel free to contact our customer service team and we will be happy to help.
Best Regards,
Living and Home
New fire
Very happy with our new electric fire,very well priced ,shall definitely buy from living & home again.
18 februari 2026
Svar från Living and Home
Dear Andrew Revel,
Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with your new electric fire and that you found it great value for money.
It’s wonderful to know you would buy from Living & Home again – we look forward to serving you in the future!
Best Regards,
Living and Home
Ordered 6 packs of flooring at almost…
Ordered 6 packs of flooring at almost £250. Only two have arrived. Living at home are ignoring my messages and I feel I have been scammed. DO NOT ORDER FROM THEM.
I currently have no idea what to do with these two packs of flooring - have disputed with my bank
10 mars 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear Millie,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service or contact us at enquiries@livingandhome.co.uk with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
I've bought a cereal container from…
I've bought a cereal container from this company on The Range website and arrived on the 9th of February broken, I raised the issue with them by chat and they advised me to wait 48hrs for an answer. I had to chaise them on the 28th because I had not received any response. They finally reply and asked if I wanted a replacement which I accepted.
Yesterday I received the replacement and guess what? Broken again.
The container is not even wrapped in bubble wrap, how can a company send an item like that and expect the courier to handle with care?
I've complained again, and they said it is a small damage and the product can be used like that, and asked if I would accept a gesture of goodwill of £3 refund.
Is this some kind of joke?
I don't want a broken product, I want a full refund for all the frustration and waiting so I can buy this product somewhere else.
9 februari 2026
Omdöme utan inbjudan
Svar från Living and Home
Dear Jhennifer Cardoso,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
After checking our records, we received the message forwarded by The Range platform on 26 February, and we replied promptly on 27 February. We understand you mentioned contacting the platform on 9 February, so it’s possible that there was a delay in the message being passed on to us, which unfortunately was outside of our control. Nevertheless, we sincerely apologize for the inconvenience this caused.
We are also very sorry that the cereal container arrived damaged twice. This is certainly not the experience we want our customers to have. Your feedback regarding the packaging has been noted and will be shared with our logistics team to help improve our packing process.
To resolve the issue, we have now processed a full refund for your order. Please note that refunds typically take 5–10 working days to appear in your account, depending on your payment provider.
We truly regret the frustration and the time you had to spend following up on this matter, and we appreciate you bringing it to our attention.
Best Regards,
Living and Home
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.